Madam Sew Reviews 

43
•
TrustScore 2.5 uit 5

2,3

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Beoordeeld met 1 van de 5 sterren

not the business it used to be. a previous happy customer. I ordered a few items and tracked the package (porch pirates). Saw that it was sitting and sitting up in Portland. tried to contact them.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

I ordered an assortment of their "most popular products" for $99. "Special offer" from an internet ad. Three of items weren't in the package, and when I checked their website, I saw that all three w... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I was trying to order their large square quilt templates which they showed advertised in their 75% off sale for 8.99. However, they kept coming up at full price. I contacted customer service and they... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

The array of products are great, and the build quality of most are pretty good. I recently restocked my sewing studio through several Madame Sew sales seen online on Instagram, probably about $300 w... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Couturewinkel

Geschreven door het bedrijf

At Madam Sew you find sewing supplies and notions to make your sewing and quilting life a bit easier and a lot more fun.


Contactgegevens

2,3

Slecht

TrustScore 2.5 uit 5

43 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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2,3

Alle reviews

(43)

11 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

My go-to sewing shop …

While researching for quilting supplies two years ago, I came across Madam Sew and it has become my go to shop for all of my quilting needs. In fact, most of the products that I have purchased are clever tools/aids that I didn’t know I needed until I saw it on their website! When I have contacted their customer service, their response is quick and professional. Their prices are reasonable and the quality has always been excellent. I highly recommend Madam Sew for your sewing needs!

10 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service!

Great service! A friend recommended your website to me and I have been very impressed. The prices and sales are great, and I like your personal touch. It seems like you really care about your customers. Thank you!

9 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I Love Madame Sew!

I absolutely love every product I have purchased from Madame Sew. Their products are innovative and work beautifully, and their prices are very affordable. I have ordered from them several times, and have consistently had a great shopping experience.

10 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great Company

I’ve ordered from Madam Sew many times over the past five years and I have never been disappointed.
Their prices are competitive and the sales are great! I especially like their markers, both the chalk markers and the pens that erase with an iron.
You can trust this small company!

5 augustus 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

I like this company

I like this company. The prices are good and all orders have arrived in a timely manner. I have not found any problems with the quality of their products, of which I have many. I look forward to seeing what new items will appear on their site.

10 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love Madam Sew

Have been ordering from Madam Sew for a couple of years now. They may take a bit of time to send my order, however, it arrives in good shape! Last Christmas, I ordered 6 Silencing mats for my quilt group along with afew more items. The box was torn to shreds, there was one bad looking mat inside. Madam Sew sent me all new items, packaged in a smaller box, which arrived just fine...after Christmas!!!
I really like Madam Sew, outstanding Quilting needs!

10 september 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

I have purchased several items from…

I have purchased several items from this company. I find their products to be as good as any others that I have. I do not order as much as I used to as I have purchased nearly every product they sell. I do watch the sales and consider bargains when they are presented.

10 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Online Live Shows

I enjoyed the Online Live Sales. They showed the products and demonstrated their use. I purchased quite a few products from these monthly sales in 2023/24.

13 september 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great sales on great products

I always get exactly what I order, products I order are always described and pictured correctly. I seldom leave reviews, I work 40 hours a week, sewing and quilting is my happy place and you help make my happy place "HAPPY" ,thank you Madam Sew.

6 september 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Ordered fabric marking pens

Ordered fabric marking pens. 2 of 5 pens don’t work. See other reviews Don’t order from this company. Waste of money

22 juni 2024
Review zonder uitnodiging
Logo Madam Sew

Antwoord van Madam Sew

Thank you for sharing your feedback with us. I'm truly sorry to hear that two of the fabric marking pens you received were not working as expected. This is definitely not the experience we want our customers to have.

We take product quality very seriously and are looking into this issue immediately. I'd love the opportunity to make things right. Please contact our customer support team at hello@madamsew.com so we can arrange a replacement or refund for the faulty pens.

Your satisfaction is incredibly important to us, and we hope to regain your trust. Thank you for bringing this to our attention, and we hope you’ll give us another chance in the future.

Beoordeeld met 1 van de 5 sterren

I wish I had read the reviews before…

I wish I had read the reviews before ordering. Obviously this is a scam company that doesn't actually send out orders.

17 mei 2024
Review zonder uitnodiging
Logo Madam Sew

Antwoord van Madam Sew

I’m very sorry to hear that you feel this way, and I completely understand your frustration. I want to assure you that Madam Sew is a legitimate company, and we take great pride in delivering quality products to our customers. It sounds like there may have been an issue with your order, and I’d love to resolve this as quickly as possible.

Please reach out to our customer support team at hello@madamsew.com with your order details, and we will immediately look into what went wrong and make sure your order is either fulfilled or refunded.

We truly value every customer and never want anyone to feel let down. Thank you for bringing this to our attention, and I hope we can turn this around for you.

Beoordeeld met 1 van de 5 sterren

I HAVE BEEN TRYING TO UNSUBSCRIBE FROM…

I HAVE BEEN TRYING TO UNSUBSCRIBE FROM THE MADAMSEW SITE FOR MONTHS NOW BUT TO NO AVAIL I CAN NOT FIND ANY PLACE TO DO IT. MY ONLY RESORT LEFT IS TO NOTIFY FACEBOOK AND SEE WHAT THEY CAN DO. IT IS RIDICULOUS THAT I RECEIVE 5 TO 6 EMAILS A DAY. I JUST WANT TO GET THEM OFF OF MY SITE CAN ANYONE HELP ME?

1 april 2024
Review zonder uitnodiging
Logo Madam Sew

Antwoord van Madam Sew

I sincerely apologize for the frustration you’ve experienced with our emails. Receiving unwanted emails is never our intention, and I completely understand your desire to stop them.

Please know that we take your feedback seriously, and we want to make this right immediately. You can unsubscribe from our emails by clicking the “Unsubscribe” link at the bottom of any of our emails. However, if you’re having trouble locating it, please contact us directly at hello@madamsew.com, and we will manually remove you from our mailing list as a priority.

Your satisfaction and privacy are important to us, and we’re committed to resolving this for you as quickly as possible. Thank you for your patience, and I hope this will restore your confidence in Madam Sew.

Beoordeeld met 1 van de 5 sterren

Order never arrived

Order never arrived. Kept getting emails “it’s coming”, “USPS has it”, etc. despite MadamSew claiming the order is insured & they’ll take over once you report an issue, they did nothing. Wish I’d looked at Trustpilot first to see their 2.5-star rating. DON’T BUY FROM THIS VENDOR. Terrible business ethic.

26 december 2023
Review zonder uitnodiging
Logo Madam Sew

Antwoord van Madam Sew

Thank you for sharing your feedback with us. I’m truly sorry for the difficulties you experienced with your order. While this review is from some time ago, I hope the issue has since been resolved and that your order did eventually arrive.

We always aim to deliver our products in a timely and reliable manner, and we regret that this was not the case with your order. Please know that we’ve been actively working on improving our shipping processes and customer service to ensure a better experience for all our customers.

If you still have any unresolved issues or further feedback, please don’t hesitate to reach out to us directly at hello@madamsew.com. We’re here to help and would love the opportunity to make things right.

Thank you again for your feedback, and we hope to serve you better in the future.

Beoordeeld met 1 van de 5 sterren

Madam Sew can't fulfill orders or communicate with customers effectively!

Madam Sew lists items that it does not have in stock, takes your order, but can't fulfill the order. I placed an order on 12/31/23 and had to email them several times for the shipping information. After emailing and chatting on 1/10/24, I learned that they did not have all of the items I ordered. They were going to wait until the other items became available to ship. Ridiculous! In the meantime, I'm being bombarded with emails to buy from them! They should fulfill the order I placed before sending additional solicitations. I canceled the order and now have to wait 1-5 business days for my refund! They are not professional or ready for customers.

10 januari 2024
Review zonder uitnodiging
Logo Madam Sew

Antwoord van Madam Sew

Thank you for taking the time to share your experience. I sincerely apologize for the frustration caused by the stock issue and the delays with your order earlier this year. While some time has passed, I understand how disappointing it must have been to experience this, especially when you expected timely shipping and clear communication.

Since then, we’ve been working hard to improve our inventory management and communication processes to ensure that situations like this don’t happen in the future. We are also reviewing our email practices to ensure customers aren’t receiving promotional emails before their existing orders are fulfilled.

If you still have any unresolved issues or further concerns, please don’t hesitate to contact us directly at hello@madamsew.com. We truly appreciate your feedback and hope to offer you a better experience should you decide to give us another try in the future.

Thank you again for your patience and for bringing this to our attention.

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