I ordered a magimix blender which was collected by DHL and never delivered. The DHL system thinks that it's been out for delivery for the past week but never arrived. I've reported it to magimix... Toon meer
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Loving the blender so far, it's powerful and not at all cumbersome, slotting easily into my cupboards. The fact that it is a glass, dishwasher safe jug makes it very convenient, other blenders I've... Toon meer
Bedrijf heeft geantwoord
I received my new Magimix 5200XL yesterday as a replacement for my old one. I've already grated cheese, sliced vegetables, made cookie dough, and cheesecake filling! I love this machine. My mot... Toon meer
Bedrijf heeft geantwoord
What a pleasant surprise! Fast response to my email, helpful advice and a phone number to call for further help. My call was answered on first ring by a real person! Within 5 minutes the problem with... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Apparatuur voor voedselverwerking
- ook in
- Elektronicabedrijf
- Huishoudapparatuur winkel
- Kookschool
- Voedselmachineleverancier
Geschreven door het bedrijf
Born out of Burgundy, an internationally renowned region for gastronomy, Magimix invented the World's first Food Processor in 1963 - revolutionizing the catering industry and has been designing and making high-quality premium and professional kitchen appliances ever since. With our roots in professional products designed for commercial use, creating great quality food is at the heart of everything we do - providing a helping hand to ensure all kitchen needs are met - be it slicing, grating, chopping, whisking, juicing, blending or kneading. As the inventors of the World's first Food Processor, we continue to focus on combining the best cooking traditions with today’s technology.
Contactgegevens
19 Bridge St, GU7 1HY, Godalming, Verenigd Koninkrijk
- support@magimixuk.zendesk.com
- magimix.co.uk
4,0
Goed
204 reviews
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Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Good machine- shame that the bowls are plastic
The engine seems strong. I made pumpkin seed butter and it took about 15 minutes with the knife attachment. The machine did not struggle at all.
I’ve grated cheese and carrots. Very quick - it takes longer to clean the bowls afterwards! a little tip is to put the cheese in the freezer for a little bit before grating it - the cheddar got a bit sticky.
Hummus was super quick to make.
What I am disappointed with is that there is no option to upgrade the bowls to glass or stainless steel. The clear lid would be enough to see what is going on in the bowl even if the bowl would be stainless steel. I have an Ankarsrum stand mixer, and they gave me an option to upgrade the whisking bowl to stainless steel, which I did. So it should be possible to make this improvement for magimix too.
6 maart 2026
Review zonder uitnodiging
Antwoord van Magimix (UK) Ltd
Thank you for such a detailed review – we’re really pleased to hear how well your Magimix is performing for you.
It sounds like you’ve already been putting it through its paces with pumpkin seed butter, grating, and hummus! And thank you for sharing the tip about chilling the cheddar before grating – that’s a great idea.
We also appreciate your feedback about the bowl material. Our processors currently use high-strength BPA-free polycarbonate bowls as they’re very durable and allow full visibility during processing, but we understand that some customers would prefer options such as stainless steel or glass. We’ll certainly pass your suggestion on to our product development team for consideration in the future.
Thanks again for taking the time to share your experience.
Great long lasting products
Great long lasting products. I emailed them after one part of my food processor was damaged. They replied within a day and sent out a new part with no fuss. Great company.
13 februari 2026
Review zonder uitnodiging
Antwoord van Magimix (UK) Ltd
Thank you for leaving us a review.
It's so good to hear you have found your Magimix to be long-lasting and that you had a positive experience with our customer service team. We really appreciate your feedback and hope you continue to enjoy your Magimix.
Superb Service
I initially purchased from Amazon however so many components appeared missing. I contacted magimix directly who were so helpful, they emailed me a full list which resulted in a return as a lot was missing.
I then ordered directly from them.
They kept me regularly informed on updates of shipment and guarantee.
It arrived swiftly and well packaged.
I have been delighted with the product and the attentive nature of their customer service.
10 februari 2026
Review zonder uitnodiging
Antwoord van Magimix (UK) Ltd
Thank you so much for leaving a review.
We're so glad to hear you're pleased with your new Magimix and that our Customer Service team were able to help you with your order. We're also pleased to hear your order arrived promptly and well-packaged, with regular tracking updates to let you know it was on its way.
We hope you continue to enjoy your new Magimix and thank you again for taking the time to leave a review.
Magimix 3160 powerful and useful food processor
Easy to use. Pleased with its various attachments and abilities.
Had a problem with the bowl not locking properly but contacted the company who overnight sent me a replacement.
2 januari 2026
Review zonder uitnodiging
Antwoord van Magimix (UK) Ltd
Hi Linda,
Thank you for leaving a review.
We are so pleased to hear you're finding your new Magimix powerful and easy to use. We are also glad our Support team were able to resolve your issue promptly and efficiently.
Thanks again for your feedback. We hope you continue to enjoy your new Magimix!
Satisfied Happy Customer
The customer care team is great. I asked for a change of colour after I'd placed my order, and they helped me out with the delivery process for the colour I wanted. The process was a breeze and went really smoothly. I'm really pleased with my new blender. It's a big step up from my old Ninja, which was so loud and not very efficient. My Magimix is much better. I can make my ginger shots in just 1 minute at speed 3 or 4. No problem for the motor. I'm now a daily smoothie fan, and I keep them in a personal-size vase.
I'm pretty satisfied customer!
Looking forward to do more recipes from the book. Also the glass jar it looks very stylish in my kitchen.
5 januari 2026
Review zonder uitnodiging
Antwoord van Magimix (UK) Ltd
Hi Nina,
Thank you so much for leaving a review.
We are so pleased to hear how happy you are with your new Magimix blender and our customer service team!
Thanks again for sharing your feedback.
I had a magimix before and now have a…
I had a magimix before and now have a new slightly larger model. It’s amazing it does everything I want it to do and more. I can not fault it at all .
4 februari 2026
Review zonder uitnodiging
Antwoord van Magimix (UK) Ltd
Thank you for taking the time to leave a review.
We are so pleased to hear how happy you are with your new Magimix and that the replacement model lives up to its predecessor.
Thanks again for your feedback and we hope you continue to enjoy your new Magimix.
Good website - excellent product
The Magimix website was easy to negotiate and informative.
I had previously owned a small Magimix food processor and was very happy with it.
I was attracted by the price - it was more economical to buy a larger machine than to opt for the smaller version
Plenty of accessories supplied + a useful comprehensive cook book.
The guarantee for the motor is exceptional and it’s good to know that parts are available for years to come
Unfortunately I felt I had to return this item as it was far too heavy and bulky for me to use and I do not have the space to store all of the accessories.
The return process was easy to follow.
A small guide pamphlet to operate the food processor would have been useful rather than just a cookbook alone.
11 januari 2026
Review zonder uitnodiging
Antwoord van Magimix (UK) Ltd
Hi Liz,
Thank you so much for taking the time to provide such a thorough review.
We are glad to hear you found the website informative and easy to use. It's also great to hear you felt we offered value for money and were pleased with the accessories and cookbook included, as well as our extensive guarantee offering.
As our appliances are designed to be premium, long-lasting and high-performance products for use in commercial and domestic settings, some products may feel heavier than expected. This weight reflects the robust materials and engineering that allow our products to perform reliably for 30+ years. That being said, we totally understand this as a reason for return and appreciate your feedback. We're pleased to hear you found the returns process easy to follow.
Thank you also for your suggestion to include a small operating pamphlet alongside the information in the cookbook. We are always looking at how we can improve our customer experience so we will ensure this is fed back to the relevant team to review.
Thanks again for taking the time to review your experience of purchasing from Magimix.
If you need any further advice, please do get in touch with our Customer Service team.
Excellent Product
Bought a Food Processor initially which arrived promptly and works very well. Then decided to purchase a blender which was also delivered promptly.
8 januari 2026
Review zonder uitnodiging
Antwoord van Magimix (UK) Ltd
Thank you for your feedback on your recent Magimix purchases. We're glad to hear you're pleased with your new food processor and blender, and that they were delivered quickly. We hope you continue to enjoy your new Magimix products!
Game changer
22 januari 2026
Review zonder uitnodiging
Antwoord van Magimix (UK) Ltd
Thanks for your review. We're so pleased to hear you're enjoying your new Magimix!
Needlessly poor liaison between Magimix and their courier
Initial purchase was good but Magimix did not provide tracking information for the blender but merely said the courier would provide details. After waiting 3 days for a message from the courier, I sent an email to Magimix asking for tracking information. The information provided did work ! (due to staffing issues at the couriers apparently). Finally received the blender only to find out one of the feet was missing so it was unstable. They sent replacement feet quickly fortunately and so far the blender is meeting my expectations.
The customer service department is swift to reply but not providing customers with tracking information and being reliant on the courier company is, in my opinion, very poor service as, ultimately Magimix are responsible for ensuring the goods arrive safely. It appeared that they had no idea that the courier had not been in touch - needs addressing.
9 januari 2026
Review zonder uitnodiging
Antwoord van Magimix (UK) Ltd
Thank you for sharing your feedback.
We’re pleased to hear that your blender is now meeting your expectations and that our team was able to resolve the missing feet quickly.
Sorry for the frustration caused by the lack of tracking information and the delay in communication from the courier. Our courier should have contacted you directly with tracking information once the order was dispatched. Unfortunately, we are not notified if this communication does not reach the customer, which meant we were unaware that you had not received the tracking details. As soon as this was brought to our attention, we worked to provide the information and resolve the issue as quickly as possible. Apologies we were not aware sooner that the courier had failed to make contact — this is not the experience we want for our customers, and your feedback is invaluable in helping us address this.
Thank you again for raising these points and if there’s anything further we can assist you with, please don’t hesitate to get in touch.
Very powerful and easy to use
Very powerful and easy to use. I’d highly recommend. The self cleaning cycle does a great job. Made short work of of tasks my previous blender struggled with…
8 januari 2026
Review zonder uitnodiging
Antwoord van Magimix (UK) Ltd
Thanks so much for your feedback. We're so pleased to hear you're happy with your new Magimix blender and enjoying its power, efficiency, and self-cleaning function.
Easy-to-use website
Easy-to-use website, and the price was the same in all the other online stores, including Amazon and eBay. It made sense to me to buy directly from the Magimix website. (UK)
I have enjoyed my first experience with a slicer of this kind. It feels safe to use if you follow the guidelines. Easy to dismantle and clean too. I used a 2p coin to undo the blade lock, and it fitted perfectly.
6 december 2025
Review zonder uitnodiging
Antwoord van Magimix (UK) Ltd
Thank you for your feedback. We are so pleased to hear you found our website easy to use and the pricing consistent with other retailers. It's great to hear you are enjoying using your new slicer. Thanks again for taking the time to leave a review.
New Blender
We bought a new blender from Magimix during the Black Friday week. Everything went well, got delivered what we ordered. The blender is robust, works well, not too loud compared to some others we have used, and hopefully it lasts for many years to come.
27 november 2025
Review zonder uitnodiging
Antwoord van Magimix (UK) Ltd
Thank you for your review.
We are so glad to hear your order went so smoothly and that you're happy with the durability and volume of your new Magimix blender. We also hope it lasts you many years to come but rest assured, you always have the 30-year motor, 3-year parts, and 30-year spare parts guarantees to ensure this. Happy blending!
Excellent Service and Products
Second item bought on e-shop and did so again because they had a great Black Friday deal on which meant it was cheaper than anywhere else. Quick delivery and item arrived in perfect condition.
17 december 2025
Review zonder uitnodiging
Antwoord van Magimix (UK) Ltd
Thank you so much for taking the time to leave a review and for your recent purchase.
We are so pleased to hear your experience of our e-shop was such a positive one and that you found our products to be of such good value and condition. We hope you enjoy your new Magimix purchases!
Superb appliance
Superb appliance, makes chopping up onions and veg a 10 second job
16 december 2025
Review zonder uitnodiging
Antwoord van Magimix (UK) Ltd
Thank you for your review. We are so glad to hear you are enjoying your new Magimix and that it's making your food prep so much easier. Happy chopping!
Poor experience purchasing a damaged 3200XL food processor online
Purchased 3200XL food processor online. When it arrived the item was damaged and I sent by email a video and photos showing fault and damaged packaging. Item collected 4 days later and refund finally arrived 11 days after collection. Very difficult dealing with customer services as they respond to emails over 24 hours later. If there had been a phone number to call it would have been very helpful but there is not one available.
25 november 2025
Review zonder uitnodiging
Antwoord van Magimix (UK) Ltd
Thank you for your review.
Sorry to hear your food processor arrived damaged on delivery and that this affected your overall experience. While we take great care to package our products securely, damage can occasionally occur during transit due to factors outside our control, and we appreciate you emailing us photos and a video so we could resolve the issue for you.
On the same day that our Customer Care team received report of the damaged delivery, a collection of the damaged item and a replacement machine was offered. As you preferred a refund, the team arranged a collection for the earliest date that was convenient for you.
Once the item was collected, the refund was processed in line with our policy, which allows up to 14 days for returned items to be received, inspected, and refunded. We appreciate that waiting for this process to be completed can be frustrating, even when it is within our standard timescales.
Our Customer Care team aims to respond to all enquiries within one working day, and we confirm that your messages were replied to within this timeframe. While we understand your comments regarding phone support, this service has recently been removed, and our team did everything possible to support you via our online service desk during this period.
We are sorry to hear you did not have a positive purchasing experience and would like to extend our thanks again for taking the time to leave a review.
not yet received
I have not yet received this item. The courier has repeatedly failed to deliver. Not your fault but I this gives me opportunity to complain about courier.
10 december 2025
Review zonder uitnodiging
Antwoord van Magimix (UK) Ltd
Hi Guy,
Thank you for your review.
I'm sorry to hear your order has not arrived yet.
Please get in touch with our Customer Service team via our contact form below and a member of the team will look into this urgently for you:
https://support.magimix.co.uk/hc/en-gb/requests/new
Kind regards,
Ordered and casme pretty quick well…
Ordered and casme pretty quick well packed and looks great but I have not used it yet.
9 december 2025
Review zonder uitnodiging
Antwoord van Magimix (UK) Ltd
Thank you for your review.
We are so pleased to hear it arrived quickly and that you are pleased with its design.
Should you need any support with your new product, please do feel free to get in touch with our support team via the contact form linked below:
https://support.magimix.co.uk/hc/en-gb/requests/new
Kind regards,
Customer Care Team
All good so far!
Loving the blender so far, it's powerful and not at all cumbersome, slotting easily into my cupboards. The fact that it is a glass, dishwasher safe jug makes it very convenient, other blenders I've had needed hand washing, way too much hassle!
The lifetime guarantee made it a sure fire deal for me and the very quick delivery was also excellent.
Thank you and highly recommend.
1 december 2025
Review zonder uitnodiging
Antwoord van Magimix (UK) Ltd
Thanks so much for your review.
We are so glad to hear it arrived quickly and that you're enjoying its powerful motor and sleek design, as well as being easy to clean as it's dishwasher-safe.
We hope you enjoy your new Magimix blender for many years to come!
I finally had to buy a new one…
I finally had to buy a new one when the bowl broke after only 40 years ( a shame as the motor was still fine). Good thing the new one is guaranteed for the next 30.
6 december 2025
Review zonder uitnodiging
Antwoord van Magimix (UK) Ltd
Thanks so much for your review.
It's always so lovely when we hear of our products lasting such a long time. We hope your new Magimix serves you just as well.
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