Useless company they got my measurement mixed up tbe sens the drop as width and witdh as drop ,customer seevice is non existent i clicked insure but they said i didnt ....dont order from this crowd ge... Toon meer
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Lees wat reviewers zeggen
Despite my order being due to arrive later than expected meaning I would no longer be in my previous address, the customer support team, specifically Marc, helped me all the way through so I could... Toon meer
Excellent service, Fastdelivery, Fantastic quality Competitively priced I had a small issue with one of the 3 blinds that I ordered. Contacted Jessica at customer services and the problem was resol... Toon meer
I have had two deliveries of blinds 8 blinds in total. They have been fantastic. I had a problem with warping in one of the very large blinds after about 6 months, I enquired about getting some repla... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
MakeMyBlinds was founded with 3 primary objectives; Making high quality, made to measure window blinds affordable to the average consumer. Presenting our catalogue and pricing in an easily decipherable and comparable way to allow you to pick the perfect blind based on your taste and budget. Delivering top notch customer service, from order to delivery to remove as much stress from the process as possible. We believe that getting the blind of your dreams (you have weirdly boring dreams) should not be a hassle. It should be a happy time, full of possibilities and adventure as you find the perfect blinds to give your home that final polish. Now you know what we are about, you can help us on our quest with your wonderful feedback! Let us know what we did well, what we can do better and if we sounded hot on the phone. Loads of us are single. All feedback is greatly appreciated and actioned upon, so the 5 minutes you take to review us could make the world of difference to our customers in the future. We hope to make your blinds soon!
Contactgegevens
Quayside House, Basin Rd, BN41 1WF, Brighton and Hove, Brighton, Verenigd Koninkrijk
- 0117 463 0117
- info@makemyblinds.co.uk
- makemyblinds.co.uk
4,3
Uitstekend
14K reviews
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Heeft 98% van zijn negatieve reviews beantwoord
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Uncontacable
Have tried contacting makemyblinds on several occasions to no avail, after finding one of our blinds is completely cracked when going to fit. Also one of the facia trims is too long so doesnt fit!
When we email all we get is a blank autoreply. What use is that?
Blinds are ok, but customer service here is DREADFUL... nobody speaks to you
7 februari 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi,
Thank you for your review, and we’re very sorry to hear about the issues you've experienced.
This is certainly not the level of service we aim to provide, and we understand how frustrating it must be to discover a cracked blind and an incorrect fascia size.
We have tried to contact you and have requested further information so we can investigate this properly, but we haven’t yet received the details needed to move forward. We’d really like to resolve this for you as quickly as possible.
Please email us at hello@makemyblinds.co.uk with your order number and photos of the damage, and our team will look into this as a priority.
Thank you again for bringing this to our attention — we’re here to help and want to get this sorted for you.
Kind regards
The Make My Blinds Team
Excellent customer service
Ordered a Roman blind which arrived when stated. Unfortunately the factory had omitted to reduce the width measurements by 10mm so it was too tight in tbe recess. I called make my blinds and spoke to Paul,
Customer Relations and Resolutions Specialist. He was extremely helpful and understanding and asked for some pictures of the blind to forward to the factory in Dubai. 48hrs later Paul emailed me saying how sorry they were and that a new blind was being made for me as a priority. Very satisfied with excellent customer service and would highly recommend make my blinds.
10 februari 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Michaael,
Thank you so much for taking the time to leave such a lovely and detailed review! We’re delighted to hear that your Roman blind arrived on time and that Paul was able to step in and support you so quickly when the width wasn’t quite right.
It’s wonderful to know he handled everything with understanding and care — from reviewing your photos to liaising with the factory — and that we were able to get a priority remake arranged for you within 48 hours. We’ll be sure to pass your kind words on to him; he’ll be thrilled to hear your feedback.
We’re so pleased we could get everything resolved and that you’re satisfied with the outcome. Thank you again for recommending us — it really means a lot.
If you ever need anything else in the future, we’re always here to help.
Kind regards,
The Make My Blinds Team
Great fast and efficient service from…
Great fast and efficient service from Joshua! Thanks!
7 februari 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Krish,
Thank you so much for your kind review.
We’re delighted to hear you received fast and efficient service from Joshua — we’ll be sure to pass on your thanks, he’ll really appreciate it.
If you ever need anything else, we’re always here to help.
Kind regards,
The Make My Blinds Team
Amazing customer service from Joshua…
Amazing customer service from Joshua who went above and beyond to help with an issue I had with my blinds several months after purchasing them. The issue was my fault as I'd misplaced something, the blinds were (and still are!) great. Thanks Joshua, I was really impressed and you're a credit to the company.
4 februari 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Kate,
Thank you so much for taking the time to leave such a lovely review.
We’re delighted to hear that Joshua was able to go above and beyond to help you, even months after your original purchase. We’ll be sure to pass on your kind words — he’ll be thrilled to know he made such a positive impression.
We’re also really glad to hear your blinds are still working perfectly for you. If you ever need anything else in the future, we’re always here to help.
Kind regards,
The Make My Blinds Team
Great customer service from Joshua
On a couple of occasions I have had to contact this company - Each time I dealt with Joshua via email. He read the issue and in no time at all dealt with it in a professional and friendly way, ensuring I was kept up to date and issue resolved in quick time. Great customer service and should be rewarded - Thanks again.
4 februari 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Darren,
Thank you so much for your fantastic review.
We’re delighted to hear that you’ve received consistently great support from Joshua. It’s wonderful to know he handled your queries quickly, professionally, and with such friendliness — and that he kept you updated throughout.
We absolutely agree that he’s a real credit to the team, and we’ll make sure your kind words are passed on to him.
Thanks again for taking the time to share your experience. If you need anything in the future, we’re always here to help.
Kind regards,
The Make My Blinds Team
Amazing service from all
Amazing service from all, customer service, delivery all above and beyond. Blinds are lovely, perfect fit. Got express delivery FOC, arrived next day.
Already mentioned you to friends and I would definitely order again.
Thank for a stress free purchase.
Joan
3 februari 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Joan,
Thank you so much for your amazing review.
We’re thrilled to hear that every part of your experience — from customer service to delivery — was above and beyond. It’s great to know your blinds fit perfectly and that you’re so pleased with how they look.
We’re especially happy that the express delivery upgrade helped make things even smoother for you. And thank you for recommending us to your friends — that really means a lot.
We’re delighted the whole process felt stress‑free, and we’d love to help you again anytime you need us.
Kind regards,
The Make My Blinds Team
Perfect fit Shutters
Thought we had a problem with the sizing of our shutters, rang Paul customer services and he couldn't have been more helpful. When we realised it was our fault got in touch again with Paul.
Great customer service,perfect fit shutters are fantastic would recommend.
4 februari 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Peter,
Thank you so much for your lovely review.
We're really pleased to hear that you’re happy with your perfect‑fit shutters.
I’m delighted to hear that Paul was able to help when you thought there might be a sizing issue, and that he supported you again once everything became clear. We always aim to make the process as straightforward as possible, and it’s great to know you felt well looked after.
We’re thrilled you love the shutters and truly appreciate your recommendation.
If you ever need anything else, we’re always here to help.
Kind regards
The Make My Blinds Team
Great product and fantastic customer service
Used make my blinds a few times now and they are great. Even when I messed my order up Josh was very quick to step in and help with no extra cost. First class customer service.
2 februari 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Mark,
Thank you so much for your wonderful review.
We’re delighted to hear you’ve chosen Make My Blinds multiple times and that you’re happy with the products.
I’m especially pleased to hear Josh was able to step in quickly and sort things out for you — he’ll really appreciate your kind words. We always aim to make things as smooth and stress-free as possible, even when an order needs a little correction.
Thanks again for your loyalty and for taking the time to share your experience. We look forward to helping you again in the future,
Kind regards
The Make My Blinds Team
Hi ordered a livingroom blind for my…
Hi ordered a livingroom blind for my mum which when fitted we noticed a fault..got intouch wirh customer service.New blind on the way.🙂Thanks to katie for all your help in resolving the issue with great customer service.love the blinds you supply.will definately use your company again.😀
31 januari 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Sharron,
Thank you so much for taking the time to leave this lovely review.
I'm really glad we were able to get the issue with your mum’s blind sorted quickly, and it’s great to hear the replacement is on the way.
I’ll make sure Katie sees your kind words — she’ll be delighted to know her support made a difference. We truly appreciate your continued trust in us, and we’re thrilled that you love the blinds we supply.
If you ever need anything else in the future, we’re always here to help.
Kind regards,
The Make My Blinds Team
Great Customer service. Lovely Blinds
I contacted make my blinds as we had a small issue. One of the blinds the slats wouldn't tilt.
I spoke to Paul who was very helpful he sent some instructions which helped my husband to resolve the issue. Which took minutes. Thank you Paul. Love my blinds they look great. Thanks Jacky
2 februari 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Jacky,
Thank you so much for your lovely review, Jacky.
I’m really glad I could help you get the issue with the tilting slats sorted so quickly. Sometimes it just takes a simple adjustment, and I’m pleased the instructions did the trick for you.
It’s wonderful to hear that you love your blinds and that they look great in your home — that means a lot to all of us here at Make My Blinds.
If you ever need anything in the future, I’m always here to help.
Kind regards,
The Make My Blinds Team
PAUL- amazing customer service!
Absolutely amazing customer service - I was on the phone to Paul who stayed on the phone with me for an hour, looking at photos I sent of my window situation trying to work the best way to go around it.
He helped me choose the best way to measure and once I ordered them, contacted the factory for me instantly to ensure they’d make longer chains for my blinds !
Big thank you Paul- you saved me a lot of stress !!!
30 januari 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Talia,
Thank you so much for your amazing review.
I’m really glad I was able to help you work through the tricky window setup and find the best measuring approach. It was no trouble at all staying on the phone while we looked through the photos together — making things as clear and stress‑free as possible is exactly what I’m here for.
I’m also pleased we could get the longer chains arranged with the factory right away so everything would be just right for you.
Your kind words mean a lot, and I’m really happy the experience left you feeling supported. If you need anything else at all, I’m always here to help.
Kind regards,
The Make My Blinds Team
The service provided was exceptional
The service provided was exceptional, and the delivery was prompt. The team efficiently handled a minor discrepancy on my part without any complications. The blinds, once installed, present a remarkable aesthetic. Their ease of maintenance is directly correlated with their design. We are entirely satisfied with the outcome.
4 oktober 2025
Antwoord van Make My Blinds
Hi Madeleine,
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that you found our service exceptional and your delivery prompt. It’s great to know the team could quickly and smoothly resolve the minor issue — we always aim to make the process as easy and stress‑free as possible.
We’re also really pleased that your blinds look fantastic now they’re installed, and that the design makes them easy to maintain. Hearing that you’re fully satisfied with the final result truly means a lot to us.
If you ever need anything else, we’re always here to help.
Kind regards,
The Make My Blinds Team
Amazing quality and best customer service EVER
Just want to say a MASSIVE thank you to make my blinds. I ordered/fitted my blinds Just before Christmas. Brilliant quality i was so please but unfortunately i had A HOUSE FIRE on boxing day which completely ruined them all. I explained to MAKE MY BLINDS what had happened and was offered a FREE reorder. This was absolutely amazing of them and I will always be forever grateful how they offered me this help in a desperate time of need.
I will always recommend MAKE MY BLINDS to everyone and would never go anywhere else in the future. THANK YOU
10 november 2025
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Sarah,
Thank you so much for your heartfelt review.
We’re truly sorry to hear about the devastating fire you experienced, and we’re glad we could offer a little bit of support during such a difficult time.
Knowing that you came back to us after something so traumatic means more to us than we can say. Your kind words about our team and your willingness to recommend us really do make a huge difference.
We hope your new blinds help bring some comfort and normality back to your home, and please don’t hesitate to reach out if there’s ever anything else we can do for you.
Wishing you all the very best as you rebuild and move forward. 💛
Very Kind Regards,
The Make My Blinds Team
Dishonest company - false advertising, use someone else.
We have used this company regularly and their blinds are good quality and delivered in a timely fashion, however, the reason for the poor review is they are defrauding customers who utilise top cashback to make their purchasers. We have used topcashback in the past with no issues with makemyblinds. However with our recent order we took advantage of an "exclusive offer" they were offering if purchasing through top cashback for 8.5% cashback, only for this to be declined by makemyblinds for using "an unauthorised discount code." They are claiming this is unauthorised despite the fact it is STILL currently being offered.
They have turned into a dishonest company who utilise false advertising to bait customers into purchases under false promises. A shame really as they were previously honest. I won't be using them again and instead going to one of the many many other companies who offer the exact same products at the same prices whilst treating their customers with respect. I encourage you to not use this company.
11 januari 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Dear Tom,
Thank you for sharing your feedback, and we’re genuinely sorry to hear that you’re disappointed.
We’re pleased to know you’ve been happy with our blinds and service in the past, but we completely understand your frustration regarding the cashback issue.
To clarify, our Terms & Conditions do state that cashback can only be awarded when no additional discount codes are used, as TopCashback tracks each order based on the original offer. If an extra code is applied at checkout, this can cause the cashback claim to be declined — even if the TopCashback offer is still active.
That said, we absolutely do not want any customer feeling misled or let down.
We value your past loyalty, and we’re sorry that this experience hasn’t met your expectations.
Thank you again for bringing this to our attention.
Kind regards,
The Make My Blinds Team
Great and durable blinds
Great and durable blinds, the measurements are exactly perfect. I love it. I definitely recommend
12 augustus 2025
Antwoord van Make My Blinds
Hi Verash,
Thank you so much for your lovely review.
We’re delighted to hear that you’re happy with your blinds and that the measurements turned out perfectly. It’s wonderful to know you’re pleased with the quality and durability too.
Thank you for recommending us — it really means a lot.
If you ever need anything else, we’re always here to help.
Kind regards
The Make My Blinds Team
Customer service team Gemma and Caitlin…
Customer service team Gemma and Caitlin were really helpful with my query five after purchasing my first blinds from this company - such brilliant customer service, thank you
28 januari 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Melissa,
We’re delighted to hear that Gemma and Caitlin were able to help with your query and make your first experience with us a great one. I’ll be sure to pass your kind words on to them — they’ll be thrilled.
If you ever need anything else, we’re always here to help.
Thanks again for choosing us.
Kind regards,
The Make My Blinds Team
Antwoord van Make My Blinds
Hi John,
Thank you for your great review.
We’re really pleased to hear you’re happy with the quality of your made‑to‑order blinds, and it’s wonderful to know you’d choose to shop with us again.
If you ever need anything in the future, we’re always here to help.
Kind regards
The Make My Blinds Team
Don’t order from this company!!!
Don’t order from this company!!!! We ordered our blinds from here, for all 7 of our windows, and they are horrific. On the website it states they are a wood, mid brown, they have arrived and they are ORANGE!!! I got in touch with customer service only to be told we should’ve ordered a sample before hand. They will not accept a refund or exchange. So we are now £660 out of pocket, with blinds that are disgusting!!! I would avoid this company. They have done nothing to help us resolve this problem, insinuating it’s our own fault. I’m disgusted with the blinds and customer service.
26 januari 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Dear Taylah,
I'm really sorry to hear about your disappointment with the colour of your blinds — this is certainly not the experience we want for our customers. We have asked for your order number and email address so we can investigate this fully and understand what has happened.
Once we have your details, we’ll be able to look into this and see what can be done to help resolve the issue.
Thank you for bringing this to our attention.
Kind regards
The Make My Blinds Team
I ordered some slatted blinds on line…
I ordered some slatted blinds on line and the next morning realised i had over ordered the quantity so was panicking, i made a phone call to them and Paul answered and put me at ease straight away ,he dealt with the issue and I am now waiting for the order to be manufactured
27 januari 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Robert,
Thank you for your lovely review.
I’m really glad I could put your mind at ease and help get the order amended for you. It’s great to hear everything is now on track and your blinds are moving into production.
If you need anything else at all while your order is being manufactured, just let us know — we’re always happy to help.
Kind regards,
The Make My Blinds Team
Excellent Customer Service
I ordered 'perfect fit' honeycomb blinds, they arrived in a timely manner, the quality is very good and they look great. Easy to fit once the first one had been put together and fitted, instructions were clear.
I did have several telephone conversations with the company, every time, they were polite, patient and very helpful. Whilst it is true to say, there was an issue with one of the blinds, the Customer Service Team were absolutely 'on it', going above and beyond to solve the issue. Needless to say, there is no longer an issue and with this in mind, I would not hesitate to recommend this company as their Customer Service Team were excellent.
25 januari 2026
Review zonder uitnodiging
Antwoord van Make My Blinds
Hi Jackie,
Thank you so much for your fantastic review.
We're delighted to hear you're happy with your perfect‑fit honeycomb blinds — from the quality to the fitting process. It’s also great to know that our instructions were clear and helpful.
We really appreciate your kind words about our Customer Service Team. Even though there was an issue with one of the blinds, I’m pleased the team were able to resolve it and go the extra mile for you. Your recommendation means a lot to us.
If you ever need anything in the future, we’re always here to help.
Kind regards
The Make My Blinds Team
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