Malcolm C Foy & Co Reviews 

I have come across some positive reviews on this platform, although my personal experience with Malcolm C Foy & Co, particularly with Donna Moore, the "Head of New Build Property," and her assistant Kelly Jones, was quite disappointing. I feel compelled to share my experience in the hope that it provides constructive feedback for improvement. Most positive reviews are short and meaningless to some extent, so I am unsure how much they actually represent reality.

Regrettably, my interaction with Donna Moore and Kelly Jones was not in line with the professional standards I expected. Communication was lacking, and there were instances of perceived rudeness. Rather than fostering a collaborative atmosphere to gather necessary paperwork, their approach seemed more authoritarian, using threats and treating us as though they were the clients, and we were the service providers. Unfortunately, by the time this behaviour became apparent, we had already committed to their services, having paid a substantial portion of the fee, making it financially impractical to switch providers—a tactic that seems to be exploited.

What was particularly frustrating was the absence of clear communication regarding the reasons behind certain requests that appeared unrelated to the matter at hand. Instead of providing explanations, demands and threats were issued, creating an uncomfortable dynamic. It became evident that our interests were not being prioritised, but rather, their own.

I acknowledge the challenges of finding a reliable solicitor, and I am mindful that experiences can vary. However, based on my personal encounter, I would exercise caution when considering Donna Moore, Kelly Jones, or anyone associated with Malcolm C Foy & Co.

We used MCF solicitors when moving into our new home and had Anna Betteridge supporting us throughout.
Anna was very professional, kept us up to date with information and was consistent throughout the process.
The whole process has been very stressful but Anna has kept at it until she was satisfied and made sure we was at all times.
Easy to contact either via email or telephone.
When speaking to Anna over the phone you can tell that she’s a lovely person and always polite. We want to thank Anna for getting us through the move. She is a credit to the company.

On a slight negative point, I feel that receptionist could improve as a few times I got told that Anna was in training however Anna was contacting me via email and I didn’t get put through to Anna. This is the only negative I have, maybe it was miscommunication between staff.

Thanks
All the best.
Miss Leng

When purchasing our house we chose MCF to act as our conveyancing solicitors, we chose a house that unfortunately we had to walk away from due to various issues that Anna and her team were able to highlight by the due diligence carried out.
We quickly found another property and was able to transfer the mortgage over, Anna then worked tirelessly to get the purchase to completions all whilst keeping us updated at regular intervals.

I would highly recommend, Anna and MCF and we will certainly be using them again for the next house purchase.

Mr. & Mrs. Brown

Excellent conveyancing service provided Jill McKay @ Doncaster Office. She was efficient, speedy, always communicated any concerns. Would thoroughly recommend using Jill McKay to anyone looking for a professional but easy to communicate with coneyancing solicitor straight to completion.

Hi there, I am Benny Mok, a BNO visa holder from Hong Kong, & I would like to take this opportunity to THANK & COMPLIMENT the excellent & flawless services offered by TWO SPLENDID & EXTRAORDINARY STAFF MEMBERS from MCF SOLICITORS & CO!

They are Jessica Brooks( THE PROFESSIONAL CONVEYANCER ) & her
( KNOWLEDGEABLE & FULLY DEVOTED SECRETARY & OFFICE ADMINISTRATOR ) ~Morgan Rumney!

My family started our house purchase journey in S2 Eclipse, Sheffield in May 2023
with Keepmoat Homes Ltd and when I was first contacted by this solicitors company, I got butterflies in my stomach cuz this is the 1st time we have purchased our house in this decent country~the UK. Luckily, I was at ease & I was peace-minded cuz Jessica & Morgan were REALLY AMICABLE, HELPFUL, PROFESSIONAL, SINCERE, PATIENT, ENTHUSIASTIC, WELCOMING, UNDERSTANDING, KIND-HEARTED, THOUGHTFUL, ACCEPTING, CARING, LOVING, etc.

Special thanks goes to MORGAN RUMNEY cuz she has been going through & sharing all the very detailed, necessary steps, procedures, tips, insights, advice, solutions, thoughts with me IN THE LAST six months! Morgan possesses ENORMOUS patience, positive mindsets & work attitude, intelligence, kindness, compassion, politeness, enthusiasm, care, and every great quality in mind which made me feel peace-minded while striving for my HOUSE PURCHASE JOURNEY with MCF SOLICITORS & CO!

Morgan has been helping me in her extra time, effort, dedication for my EXTRA MILES in making my house purchase dream came true!

Throughout the tons of email messages & telephone conversations, I was guided to make every step possible & one incident made me feel tremendously delighted and grateful was Morgan did take her initiative to give me an irreplaceable helping hand to talk with a bank teller while I was making my bank transfer at his branch. Morgan’s patience has NEVER worn thin cuz her patience & kindness IS SECOND TO NONE!

In a nutshell, Morgan Rumney is THE BEST staff member I have met so far on this beautiful planet & I mean what I say!

Many thanks for reading my lengthy message but what I mentioned here is TRUE & it is worth reading as your reference.

I am a first time buyer and have dealt with Anna Betteridge at the Doncaster branch. She has been excellent, extremely easy to talk to and great at explaining everything so you fully understand. I would 100% recommend.

Hello Jill,

You work, if you are still there, at a shyster firm if solicitors. Mrs Pashley, your attitude leaves a lot to be desired.

Mr Johnson's letter which if I remember correctly was full of inaccuracies & did not address the mistake Foy's made. You made a mistake and refused to correct it. Julie Grasely was involved. You should stand by your mistake. An independent firm of solicitors looked at the case and confirmed you made a mistake....however you wriggled out of your responsibility by invoking time limitation....

Despite having been a frequent Foy customer we (& others) are appalled by the total lack of accountability Mr Johnson & Mrs Pashley have shown.

They clearly do not value good customer service. Not even an apology. At least Mr Linden & Mr Taylor did show interest & did try to rectify Julie's mistake but unfortunately for us, both left your firm.

Mrs Pashley's attitude to her firm's mistake is to point us in the direction of the out of time statute limitation to wash her hands of it all. How very unprofessional.

We are taking this further.

Do not use these shysters!

Regards,

Mr & Mrs XYZ from Sheffield

An excellent company. I used the Doncaster branch to update my Will and the service, friendliness and efficient service was second to none. I would definitely highly recommend. Just outstanding.

Anna Betteridge was fantastic helping us with purchasing our first home. It wasn’t an easy process as it included a new build but Anna keep us informed and calm throughout. and was so thorough with everything she did. Would definitely recommend!
Thank you Anna and Malcolm C Foy

We used Jessica in Doncaster to sell our existing home and purchase our new home and she made the entire experience stress free and easy from start to finish. We would 100% recommend this company and Jessica especially as she is professional, communicates exceptionally and was helpful throughout.

I approached Malcolm C Foy to take on the conveyancing on a property I wanted to buy, I was then contacted by Anna Betteridge at the Doncaster branch.
Anna was brilliant throughout out, professional, and so thorough in her work I couldn't believe. As a first time buyer I needed someone to walk me through the process and that was exactly what I got.
I'm now in my new home and that is thanks to Anna and MCF who always had my best interest as a top priority.

Thank you Malcolm C Foy but most of all thank you Anna you were excellent in everything you did.

Just completed on a house sale with Anna, very good service throughout the process. Efficient and friendly, would highly recommend

I have used Malcolm C Foy & Co for multiple house purchases/sales now. My most recent experience was as excellent as previous encounters. The house sale process was acted on quickly when they were instructed. Clear infornation was provided up front regarding who my appointed staff member would be and costs. Communication bia phone or email were responded to on the same day or within 24 hours. From reception staff to Anna Betteridge, and secretary Pam, we received kind and friendly service. Would recommend!

Anna never took longer than a day to respond to any of my calls or emails , she did her best to ensure we moved our side as quick as possible which I was very glad of, I have just used her services to buy a house and I am selling one soon and will use Anna again

I dealt with Anna Betteridge & Pamela Bowes who were absolutely fantastic to deal with and made my house sale a simple and smooth process. We had some challenges with the 3rd party solicitor, but Anna & Pamela really handled the situation brilliantly. They ensured I was kept well informed at the key moments and where necessary cc'd me on the email exchanges with the 3rd party.

Excellent first class and professional service. I used Malcolm C Foy for both the sale of my property and the purchase of a new home for my father.
Cannot fault the service I received even during these extraordinary times - Highly recommended and would certainly use their services again. Special thanks to both Alison Teasdale & Anna Betteridge who both went the extra mile.

Used this firm for conveyancing for past 20 years. Last sale took 6 months. Communication poor and hoped it had improved but after finally getting hold of someone to reassure me about a new instruction decided to go elsewhere.

Excellent experience all the way through. Angelika was with us every step of the way to make the process buying our first home together so easy.
It was a worry for us in regards to buying a house during the pandemic but she has worked so hard to get us our house without any troubles. I have had lots of solicitors in the past and not had a good experience. However the communication, efficiency and organisation with Angelika has just been gold standard. I cannot recommend her enough. This has just made our Christmas. We cannot wait to start our life together in our lovely new home. Efficient, timely and seamless service. Thankyou- we will always recommend this company to family and friends and if ever required- I will be using them again.
I cannot express enough gratitude to their seamless service.

First class service received from Nick Pashley. I have used Malcolm C Foy for various services for 10 years. Even in these difficult times, the service is not diminished. Supporting staff excellent as well.