I had to buy a new mixer on short notice. Simone at Mall Music was especially helpful - she had the model I wanted in stock, we arranged payment and pickup which all happened in time for an importan... Toon meer
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My item (replacement stylus for the "verandah stereo") arrived very promptly, safely packaged. The Mall Music website was easy to navigate, and I was impressed with what you keep in stock. We have sev... Toon meer
The communication has been really great. I ordered a Roland drum mesh head however it came damaged due to mishandling of the shipping company. I emailed them regarding the mishaps. Simone quickly look... Toon meer
Bedrijf heeft geantwoord
I purchased a pedal online through Mall Music. The website was easy to navigate, plenty of pictures and great descriptions. The transaction was dead simple. I used my zip account to pay and it wen... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Mall Music is a family-owned Australian music store that has been helping musicians for over 45 years. Based in Sydney’s Northern Beaches at Westfield Warringah Mall, we specialise in musical instruments, digital pianos, guitars, drums, school band instruments, pro audio, sheet music, accessories, and expert advice for musicians of all levels. Originally established in 1977 and independently operated by the same family since 1982, Mall Music has grown from a small local music shop into one of Sydney’s most recognised independent music retailers. While the industry has changed dramatically over the years, our focus has remained the same — genuine customer service, knowledgeable staff, and helping people enjoy music. Many of our customers first visited us as children and now return with families of their own. We work closely with local schools, music programs, tutors, churches, live performers, and recording musicians throughout Sydney and across Australia. Whether someone is buying their very first keyboard, upgrading to a professional digital piano, setting up a home studio, repairing a guitar, or finding the right instrument for school band, our team takes pride in offering practical advice and real support before and after the sale. Unlike large online marketplaces, we believe a music store should still feel personal. Our staff are musicians, parents, performers, technicians, and long-time music lovers who genuinely care about helping customers choose the right gear for their needs and budget. Today, Mall Music continues to serve customers both in-store and online Australia-wide, with a strong focus on fast shipping, careful packaging, honest communication, and long-term customer relationships. Thank you for supporting independent Australian music retail.
Contactgegevens
Shop 430 Warringah Mall, 2010, Brookvale, Australië
- 1300 861 669
- info@mallmusic.com.au
- mallmusic.com.au
4,8
Uitstekend
383 reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great service from Graham and the crew.
5 juni 2023
Antwoord van Mall Music
Hey Andy,
A huge shoutout to you for the awesome feedback! 🌟 Graham and the crew are all about giving you the best service in town.
Fun fact: Graham is an experienced professional musician, and we're seriously lucky to have him on our team. So, you're getting that extra touch of musical expertise every time!
Ready for more musical magic? Just give us a shout. Thanks for being a rockstar supporter and part of our awesome journey!
Thanks again,
Mall Music team
Great online shopping experience.
I purchased a pedal online through Mall Music. The website was easy to navigate, plenty of pictures and great descriptions.
The transaction was dead simple. I used my zip account to pay and it went straight through.
Communication was great with dispatch advised by email, and it turned up a day earlier than predicted.
I wouldn’t hesitate to buy again!
29 mei 2023
Antwoord van Mall Music
Hey Matt O!
You totally made our day with your awesome feedback! 🌟 We're thrilled that your online pedal purchase at Mall Music was a breeze.
It's music to our ears that our website served you well with its easy navigation and detailed info. And using your zip account for payment? Smooth moves! We're all about making things flexible and affordable for our customers.
We're all about keeping you in the loop, so we're stoked you liked our dispatch communication. And early arrival? We're as excited as you are!
We're here with open arms whenever you're ready to dive into more musical awesomeness. Thanks for being a legend and part of our Mall Music family!
Thanks again,
Mall Music
The demo was quite informative and the…
The demo was quite informative and the subject matter expert Pip done a fantastic job describing the functions of the looper and what it could do. I also enjoyed the artist demonstrating the looper . All in all an enjoyable and interesting demo of the Boss looper.
28 mei 2023
Antwoord van Mall Music
Hey Alan,
Thanks a million for the awesome feedback! 🌟 We're over the moon that you enjoyed our demo at the Roland store.
It's super rad that Pip, our resident Roland and BOSS expert, rocked your world with the looper's functions. And Southey? They sure know how to make those loops sing! Be sure to check out his Twitch stream: https://m.twitch.tv/southeymusic
Being your go-to Roland store is a privilege, and we're thrilled you had an enjoyable and interesting time diving into the Boss looper. Whenever you're ready for more music magic, you know where to find us!
Rock on!
I attended the Roland Boss looping…
I attended the Roland Boss looping demonstration. It was excellently presented, supported by Pip the Roland technical expert. I felt welcome, learned, was motivated and now using the pedal I purchased at Mall Music a while back
25 mei 2023
Antwoord van Mall Music
Hey Peter,
🌟 Thanks a ton for sharing your experience from the Roland Boss looping demonstration.
We're stoked that Pip, our Roland technical expert, nailed the presentation. Making you feel welcome, teaching you some tricks, and leaving you motivated is what we're all about.
And guess what? Knowing that you're now rocking with the pedal you got from Mall Music a while back puts a big smile on our faces! If you ever need more musical inspiration, give us a shout.
Antwoord van Mall Music
You're an absolute star for sharing that 5-star review! 🌟 We're truly thrilled that our service hit the mark for you. Your happiness is what keeps us grooving!
Whenever you're in need of more top-notch service, you know where to find us. Thanks for being a part of our awesome community and for spreading the good vibes!
Rock on,
Mall Music
Great service and advice
Great service and advice. Upgraded me to a much better unit when the unit I purchased was out of stock. So glad this was done.
27 april 2023
Antwoord van Mall Music
Hey Isidoro,
Thanks a million for the fantastic 5-star shoutout! 🌟 We're stoked that our service and advice hit your sweet spot.
We're all about ensuring you get the best, so upgrading you to a better unit when the original one was out of stock was a no-brainer. We're absolutely thrilled that it worked out perfectly for you!
Whenever you're ready for more top-notch service and advice, we're here with open arms. Thanks for being a legend and for letting us be a part of your journey!
Rock on,
Mall Music
I ordered a pack of dunlop small/medium…
I ordered a pack of dunlop small/medium picks. They had it in stock and promptly informed me that I could pick it up within a few days. The process to pick it up was straightforward and easy.
26 april 2023
Antwoord van Mall Music
Hey Shane,
Thanks a million for dropping that awesome 5-star review! 🌟 We're thrilled that your experience with us was smooth sailing.
It's fantastic to hear that the Dunlop picks you ordered were in stock and ready to roll. And kudos to our team for making the pick-up process straightforward and easy as jamming a sweet riff.
Whenever you're ready to rock and roll with more gear, we're here to make it a breeze. Thanks for being a part of our musical journey and for sharing the good vibes!
Keep grooving,
Mall Music
Great product at a competitive price…
A great product at a competitive price promptly delivered.
3 mei 2023
Antwoord van Mall Music
Hey there,
Thanks a million for sharing your thoughts! 🌟 We're thrilled that you loved our product and found it at a competitive price.
Fast delivery is our jam, and we're stoked that you got your hands on the good stuff promptly. If you ever need more awesome products, you know where to find us!
Thanks for being a part of our journey and for letting us be a part of yours.
Rock on,
Mall Music
Ordering process was I bit rocky but…
Ordering process was I bit rocky but overall pleased with my purchase. Fast postage.
24 april 2023
Antwoord van Mall Music
Hey Jackson,
Thanks a million for sharing your experience with us! 🌟 We're glad that despite a rocky start to the ordering process, we could still make you happy with your purchase.
Our aim is always to provide top-notch service, and we're thrilled that our fast postage made up for any initial hiccups. If you ever need more of that rock-solid service, just know we're here for you.
Thanks for being a part of our journey and for your support. Keep on rocking!
Cheers,
Mall Music
Excellent service and went beyond to…
Excellent service and went beyond to meet a deadline on delivery time
23 april 2023
Antwoord van Mall Music
Hey Steve,
A huge shoutout for the fantastic feedback! 🌟 We're thrilled that you had an excellent experience with our service.
Going above and beyond to meet delivery deadlines is what we're all about. Your satisfaction is our top priority, and we're stoked that we could make it happen for you.
Whenever you need more top-notch service, just give us a shout. Thanks for being a part of our journey and for sharing the love!
Keep on rocking,
Mall Music Team
Kind and friendly staffs
16 april 2023
Excellent customer service
Excellent customer service. Fast delivery, no problems at all. They went out of their way to help.
29 maart 2023
Antwoord van Mall Music
Hi Kathleen!
Thank you so much for taking the time to leave such a delightful review! We're thrilled you had a fantastic experience with our service.
Delivering your order swiftly and without a hitch is always our goal, but it's especially heartening to know that our efforts were appreciated. Going the extra mile for our customers is important to Mall Music, and we're overjoyed that it made a difference for you.
Thank you for choosing to buy your musical gear at Mall Music Sydney!
great product
4 april 2023
Antwoord van Mall Music
Good customer! Great customer! Thank you so much for sharing your experience, we're stoked to hear you're getting good products, services and delivery when you shop at Mall Music Sydney! I hope we continue to be your preferred destination for all your musical instrument purchases! Thanks again!
Fast and efficient delivery
Fast and efficient delivery and exactly what I had ordered! Thank you
20 maart 2023
Still haven’t received it!
12 maart 2023
I received my order promptly.
22 februari 2023
Helpful and wide selection
They were really helpful and contacted us to help deliver the items faster. Great selection of items for both instruments
24 februari 2023
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