Mantles Reviews 

Absolutely outstanding experience from start to finish. Professional, transparent and genuinely helpful throughout the whole process.

A special mention to Jamie, who was simply exceptional. Always available, never pushy, incredibly knowledgeable and genuinely focused on helping rather than just making a sale. It’s rare to find someone so professional while also being such a pleasant person to deal with.

The entire experience was smooth, stress-free and handled with real care and attention. Highly recommended easily a 5-star service.

Very impressed by the service and professionalism of everyone we came across at Mantles. Rob Bridger, our salesman was very thorough and knowledgeable on everything relating to the car we were purchasing. There was no hard sales talk just genuine helpfulness and consideration. We definitely recommend.

Very very professional staff great atmosphere very welcoming got offered a drink of choice and biscuits. I saw the add for a used Kia Sorrento on autotrader and on Kia's website. I met mo brilliant member of staff who arranged for me to test drive the car. Beautiful car, he and a gentleman called mark got everything together for me to come back down and sort out all the paperwork etc. the car was ready a week later after it had been done up interior and exterior all professionally cleaned and ready. The hand over was a non stressful event who was managed by a gentleman called Harrison. Overall it's a 10/10 from me absolutely professional setup from start to finish. Thank mantles Kia Royston especially Harrison, mark and mo

Mark was great. Had the car we wanted to test drive ready and waiting for us and the sales process and aftercare has been wonderful.

I found that the service to resolve a small fault was very lacking and was without any communication or acknowledgement of the inconvenience the matter caused. Even after 3+ months the matter was not resolved with no ETA for a repair

Bought secondhand Evoque from them.
The service I received overall is very good.
James on the sales team and Troy on the after sales team.
This wasn't one of their own brand vehicles,so well done to you and your team at Byd.

Purchased my lovely EV5 GT LINE S from Kia mantles at Royston. Special thanks to Richard Surbey Who gave me above and beyond customer service and when needed the whole team pulled together to make the impossible possible.
Many thanks for such a pleasant transaction and buying experience I truly recommend this dealer who go above and beyond the expectations of just selling a car. Well done Mantles of Royston you’ve made me a believer that there are car dealerships out there who actually care about there customers and not just a sale 10/10

I visited the BYD showroom on the off chance to enquire about a car I had seen advertised. It was a busy Saturday afternoon, but Michal greeted me and took the time not only to discuss the vehicle in detail but also to have it brought round for me to view. This was my first interaction with him, and I was immediately impressed.

We arranged a test drive, followed by another with my husband, during which we were trusted to drive the car independently. At no point did Michal apply any pressure—he remained polite, friendly, and professional throughout.

Although we initially decided not to proceed after negotiations, Michal went the extra mile by escalating our decision, which resulted in a more competitive offer being extended to us. Thanks to his dedication, we ultimately chose to go ahead with the purchase.

When I returned to collect the car, it was presented in immaculate condition. As a thoughtful surprise—especially as I was collecting it the day before my birthday—Michal had also arranged flowers and chocolates as a thank-you gesture.

I genuinely couldn’t have asked for a better experience. Michal is an honest, personable, and dedicated sales representative, and his approach is what ultimately brought us back to the showroom. He is truly an asset to the business.

Just got our VW Tiguan hand delivered by Muadh from Mantles in Royston.
Very pleased with the car and the service provided by Muadh.
The car was serviced and shined up beautifully.
Well done Muadh and the team.

I would like to recommend Michal from the Royston branch at Mantles. He is a lovely, professional, and friendly person who made the purchase of my car very smooth and easy.

Michal was extremely helpful and answered all of my questions, making everything easy to understand. He and his colleague Macie also took the time to clearly show and explain all the car’s functions.

I highly recommend Mantles, and especially Michal, who will take great care of you during the purchase of your vehicle.

I bought my Kia from this dealership last year. I have been abroad and during this time the MOT ran out. They ignored emails to book in a MOT and service and I was forced to chase them (at my cost) whilst I was abroad. I was directed to Mantles Assist who I was assured would cover the policy under my terms of purchase. Upon contacting them they informed me that as the MOT ran out it would qualify as an additional one off fee to collect the vehicle as the battery was flat. THIS FEE WAS £456. My daughter who was in the UK, unable to drive the Kia the 20 minutes to the garage had said she needed to check with me. In then transpires when they chased for their money that they had already booked the service BUT NOT INFORMED ME. I cancelled it and went with a local garage who were efficient, polite and understanding. DO NOT USE THIS COMPANY.

Excellent service and knowledge from Mark at Mantles Kia Royston. The test drives were very useful and easily arranged and the purchasing process very clear and trouble-free. Mark was never too pushy and offered good advice, finding the right car for us.

Bought a second hand Lexus from Mantles BYD. The sale was handled by Muadh who was very helpful through the whole process.

I can't commend the team at Mantles, Royston, highly enough. I had an issue with my recently purchased car, which was resolved speedily, professionally and with excellent communication by the whole team at Mantles, from reception, to sales and service departments. Special mentions for Shuey, Abu and Paul ' the tec guy'.
If you're reading these reviews, as I did, before purchasing from Mantles, then be assured that you are in really good hands!! I also had positive recommendations from friends who had bought their cars from Mantles.

Richard at Mantles went above and beyond when we enquired and subsequently bought a second hand vehicle from him. He wasn't pushy, listened to us when we had questions, made us feel welcome when we visited the showroom with our two young children and kept in contact from the day we first visited to the day we collected the vehicle. Would definitely Mantles especially Richard.

Everything was professional and well done, except there was some difficulty getting a reply to confirm payment had been made that necessitated several phone calls. once that was sorted out picking up the vehicle was no problem at all and the sales person was extremely proficient.
.

Mark at Mantles made the purchasing of my car very easy, he wasn't pushy and understood what I needed from the purchase. The process was simple and my car was delivered by a very friendly team member.

Mantles had a good selection of the vehicle I was intrested in at competitive prices. That they are relatively local was a bonus. Staff were excellent and respected my request not to try and upsell anything to me.

Mantles provided an absolutely outstanding experience from start to finish. The whole team was amazing—friendly, patient, and incredibly knowledgeable. It’s a very efficient and welcoming car sales showroom, yet they still take the time to be genuinely attentive and focused on your needs. Every question was answered honestly, and nothing ever felt rushed or pressured.
A special thank you to Mohad in sales for his professionalism and guidance, and to Craig in the workshop for his expertise and support. They both went above and beyond.
I would 100% recommend Mantles and will definitely be returning to them again in the future. Truly exceptional service!

Excellent customer service, Jonathan was very helpful, knew the products and kept us informed.
Thoroughly recommend Mantles and Byd cars.