My son had a crash snapping his rear suspension housing. Having a race in just over a week we ordered parts with an expected delivery 5-7 days Parts came in 3 days bike fixed ready for downhill ra... Toon meer
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Lees wat reviewers zeggen
Found a like new Larkspur 2 for my dad last fall and loved riding it myself on both paved and easier dirt trails. Such a great value proposition with the chosen components and the comfort was ex... Toon meer
Steven Gravenites gave me incorrect information after I specifically reached out to avoid the situation that I ended up in. I explained the part I needed, the bike in question (including a picture fo... Toon meer
Bedrijf heeft geantwoord
Excellent service from Scott as usual. Fast response, details, links and useful information. Fast packaging once the order was done. He even gave me a freebie with my order. Huge fan... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Marin Bikes are Made For Fun. Since the first mountain bikes bearing the Marin Bikes name debuted in 1986, the brand has been dedicated to enriching the lives of our riders by making fun, high caliber bicycles, which provide years of riding enjoyment. We operate a business based on hard work, fueled by passion, and fulfilled by the satisfaction of bringing the joy of cycling to riders across the world.
Contactgegevens
Verenigde Staten
- customer.service@marinbikes.com
- marinbikes.com
4,3
Uitstekend
397 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Appreciate the easy to use site to…
Appreciate the easy to use site to order parts. My order was processed quickly & arrived on time. Thank you!
13 januari 2025
Would Buy From Them Again
Ordered some parts for my bike during the holidays, was shipped promptly in the promised time.
6 januari 2025
Antwoord van Marin Bikes
So sorry to hear that, not really sure how we managed to do that. Please can you contact customer.service@marinbikes.com with your order number and we will get that sorted for you asap
This is my sons second Marin bike and…
This is my sons second Marin bike and it is a real Show Stopper! What a great looking and riding bike! Thank you so much for the functional art! It is really made for FUN! I love the brand look!
15 december 2024
Part came fast and worked
11 december 2024
Great bike and fast shipping
10 december 2024
Needed to identify a few missing parts…
Needed to identify a few missing parts for a new bike build. Their tech support was spot on as I sent them a picture of the bike frame and they quickly identified the correct parts and shipped them immediately. I have to say I was impressed that I had the parts in two days and they were exactly what I needed.
16 december 2024
Great quality bikes
28 november 2024
Great service
Great service, great products, had a question about an order and they got back to right away in a very helpful professional way
7 december 2024
Questions answered promptly
Questions answered: The turn around time and quality of response is fantastic.
26 november 2024
Antwoord van Marin Bikes
Thanks
Do NOT order direct from Marin unless you like issues
First bike I ordered online was processed, took my money. Two weeks later I was notified order was cancelled because they were sold out. Still showed available online. Ordered new bike that was one level down, but was $100 more expensive. Bike arrived four days late from the shown delivery date. Seat post clamp lever was loose inside the box and the other three pieces (nut, barrel, and bolt) were missing. Probably due to a large hole in the shipping box. During assembly of the rest of the bike, I found a spoke that was severely bent and loose - needs to be replaced. I got online to contact Marin to replace the missing parts. No way to call them. The only means to report damaged and missing items was an online template for general use. Waiting... I will never order another Marin that is directly shipped from the company.
1 december 2024
Antwoord van Marin Bikes
Hi, we apologise for the situation, we never want to knowingly advertise a bike that doesn't exist, nor do we want to knowingly send a bike with issues to one of our valued customers. You have purchased a bike through our partner ExpertVOice, as per their terms and conditions, please can you contact them directly, they will be able to start the warranty process. We will get your issues resolved as quickly as possible through ExpertVoice.
Great Bike at an amazing price
Great Bike at an amazing price! It came quickly and was not damaged during shipping. Cant wait to ride it!
25 november 2024
Antwoord van Marin Bikes
Happy Trails
Antwoord van Marin Bikes
Thanks
Easy to order and arrived quickly!
30 oktober 2024
Good price and fast shipping!
29 oktober 2024
A few things to mention here…
A few things to mention here…
1. There is no way to contact customer service via phone.
2. I sent an email requesting an update on my order and no one ever replied.
3. My bike did not arrive in the type of box that was mentioned in Marin’s YouTube channel, and the bike had chipped paint on the carbon fiber frame.
For a bike this expensive, I expected a better interaction with the company and a better product.
18 oktober 2024
Antwoord van Marin Bikes
Hi, Apologies you have not had a great experience with your bike. As someone who purchased through one of our partners (expert voice) please can you contact them directly to start the warranty process.
I love the handle bars
I love the handle bars. The old ones on my nail trail were well overdue. The quality is great and the shipping was fast.
11 oktober 2024
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