Mary Boutique Reviews 

If I could give any minus stars I would it’s an absolute scam. The quality is so poor my 9yr old daughter could make the clothes better and that’s off course if you get all of your delivery. Still missing parts. I’ve had to chalk it up to being burned by a shady company that blatantly lies firstly from being from the UK as when you received the tracking number it comes from China. Please for anyone stay well clear and instead of buying why don’t you put your money into a bin and light it although with the amount of polyester on the material burning them may keep you warm in the winter

Avoid avoid avoid- they’re a scam site. Ordered dresses and they were very very different from the description- sizes were all wrong and the material is very cheap. When I tried to return they kept offering options like keep it for a 10%~20% refund. I refused and paid international shipping to return and they went COMPLETELY SILENT. No refund, no contact- this is a scam site. AVOID AT ALL COSTS.

Can understand why the business is closing my experience with them not good when purchased a dress shoddy is the word, and as trying to return item either they would give 30% back and keep dress
Or told me too expensive as shipping is dear,also had to send photos showing details of why didn’t like
dress.

I was offered 30% back and keep faulty dresses and coat which cost over 150. I opted to send back which was also a nightmare, FedEx and Ups are being stopped in shops and garages so it's taken me an hour driving round to find one to take it. I suggest home pick up if I had known I would have done that. £33 to send to the USA but the goods came from Hong Kong and took a long time to get to mine on the pretense of being busy. I've got my receipt for postage and tracking let's hope I get my full refund. I'm so annoyed I didn't read reviews first. Now I'm out of pocket by nearly 200 until or if I get a refund !!

I too thought I was purchasing from a boutique in London . My dress took 3 weeks and when it arrived it was awful really cheap tacky material and didn’t look like the picture.i have since been on Shein and found the same photos of the dress for a fraction of the price. Do not buy from Mary boutique

Nothing to do with London or the UK.
Ships from far east
Poor quality and getting a full refund is impossible.
DO NOT BOTHER wasting your money

Do not buy from this website. I bought what I thought looked like a lovely dress. It took 3 weeks to arrive, and is definitely not in London, as they claim. It had come from China. The dress is poor quality and there are no return instructions. This has taught me a lesson to do more research before buying on-line. I have been offered a 20% refund and to keep the dress, they said they made this offer because i would have to pay the postage to return the item overseas! I can’t be bothered so have said I’ll accept this, but I did tell them that their website led me to believe they are in London when they definitely are not!

Extremely poor quality and they make it impossible to return items

Poor quality, very disappointed in item dress is see through, considering website states its quality clothing not worth the money i would of been really angry if I had paid the full price

DONT BUY I wish I read the reviews, it’s a con, you think your buying from London, your not, its China, returns have to go back there or partial money back, scam.
I have found this most recently buying on line , I have learnt my lessen, I will check next time return policy

Ordered a dress for my daughter. It took 13 days to have it delivered. It said next day. Total scam and no care labels on the items or brand name. They do not operate from London as suggested.

Not based in the UK - returns to be made to USA? Full responsibility with the buyer. Reported to Trading Standards for false advertising

I came across Mary Boutique by chance and initially believed it to be a genuine, UK-based store. The website presents the brand as offering carefully selected, high-quality pieces, supposedly dispatched from a London location. Based on this impression, I placed an order for three items.

Unfortunately, the items I received were extremely disappointing. All were made from cheap, synthetic polyester that clings uncomfortably to the body and feels hot and suffocating — completely different from the quality and materials implied on the site. The pricing and presentation led me to expect much more.

What’s most frustrating is discovering that the items were shipped directly from China, even though the website gives the impression that the products come from the UK. If I had known this, I wouldn’t have ordered. This feels intentionally misleading.

To make matters worse, after receiving my order, I can no longer view the original product pages or fabric descriptions — making it impossible to verify what was initially promised. That alone raises serious concerns.

I’ve reached out to request a full refund and return instructions and am awaiting your response.

Frankly, if I wanted cheap polyester, I would have ordered from Shein — at least their prices reflect the quality you receive. This experience has been not only disappointing but also feels deceptive. How businesses like this are allowed to operate and mislead customers is beyond me.

I hope to hear back soon with clear return and refund steps.

This company makes it nearly impossible to return anything to them the quality is terrible if you try to return they make a discount for you to keep .I f you still want to return you have to do so at your own expense to USA .They do not comply or even acknowledge the distance selling regulations,I would never use them again

A total scam paid over £60 for 2 shoddy dresses. Emailed them 5 august re returning items still have not heard

The sizes were totally off, the quality is horrible and when I asked to return the items I was only given an option of a voucher to buy more. The website now doesn’t seem to work.

Avoid like the plague!!! What a scam! I really wish I had read these reviews before ordering because clearly the amazing reviews on the website are fake. There’s nothing ‘London’ about them. I bought 2 dresses, 1 is just about ok as a holiday dress for the £25 I paid. 1 is awful quality, supposedly a size 14 but more like an 18, the front seam has not been sewn so it is unwearable anyway and I have to pay for the return costs, which it states on the website, but being based in ‘London’ I would assume I’m paying to return within the UK but no, it was shipped from china and I have to return it to America. Despite being faulty, I have to pay for this. Absolute scam 😡

Not from London. Size wasn't as expected. Emails offered 15% then 35% rather than returning. 3rd email they gave an address in China. Return Address: Lane 1177 Jianlan Road, Meixu Street, Yinzhou District, Ningbo, Zhejiang 315100, China in original packaging, unused. Provide a tracking number and pay for own return costs. I'm not sure I can trust them to pay out even more money.

Scammed company. Very poor quality of clothes coming from China. They advertise for sustainability of clothes I would be curious to know what they do in concrete in order to be sustainable.

The website is a scam and the information is misleading. They claim they are closing down and that’s why there’s heavy discounts on all items. They claim that even though the store is closing soon, all items can be easily returned within 30 days. Once you place the order, it takes 15-20 days for it to arrive and the styles are not at all what you’d see in photos on the website. They are badly stitched, poor quality of cloth, they didn’t have tags so can’t say if they were brand new and not at all worth the actual price quoted (before the apparent closing down sale). It was a mistake on my end not to check that returns address is to California. When they were contacted about returns, they asked for photos of what was wrong (everything was wrong!!!!) and then they offered 20% refund without the need to return items and then that went up to 30% and then 40%. They claim that all returns go to a charity and the cost of shipping which has to be a tracked courier service from the UK to the US is to be borne by the buyer, so they are doing a favour by offering a percentage of refund. Their name and website seem like it’s a U.K. brand but it’s obviously not. Not quite sure how they can get away with misleading advertising on social media and running this business with so many customers complaining against them. This is unfair and cheating.