Matthew Homes Reviews 181

White House park- been in our house three months now, Jackie and Steve where excellent at helping us move things along with our solicitors, happy to answer our questions and let me look at the house to measure things up when needed! (Which was a huge help) everything went quick and smooth, site had done everything we had asked prior to moving in and yes we have had a few snags but this have been sorted out quickly and Dave the site manager has been absolutely brilliant at checking in and making sure things have been done. We are extremely happy with our house so thank you Matthew homes for helping us along the way. Everyone on this site has been lovely and friendly and gone out there way to help us if needed. Dave site manager and his team have always been happy to help us with no problems at all, always polite and chatty.
We our very happy.

Both Jsckie and Steve in the sales office were excellent from placing a deposit on the house to moving in. Since living in the house the site manager dealt with our snags promptly and has been helpful ever since.

I am deeply disappointed and concerned by the actions (or lack thereof) of Matthew Homes. They have utterly failed to build our property to basic UK safety regulations, compromising the safety and well-being of all residents. Most alarmingly, our fire doors have been deemed unfit for purpose, and no emergency lighting was installed — both of which are serious breaches of building safety standards.

Now that these dangerous oversights have come to light, the developer has completely wiped their hands of responsibility. No one from the company is responding to calls, emails, or any attempts at contact. We, the residents, are now expected to cover the costs of bringing our homes up to legal safety standards — a burden that should never have fallen on us in the first place.

This is not just bad customer service — it is negligence, plain and simple. I urge others to avoid this developer at all costs. If you are considering buying a home from them, think twice. Safety and accountability are non-negotiable, and unfortunately, Matthew Homes has shown neither.

We bought a new build by Matthew Homes at White House Park in Attleborough. We did have a few snags but they were delt with promptly. Dave the site manager and his staff are all very helpful and friendly.

If I could give zero stars I would. We have been in our property 2 years now and have significant snags still outstanding. Matthew homes cut corners, use shoddy trades, and ignore emails chasing repairs to be done. Road is also still not surfaced (promised Christmas 2023, then 2024 - going to ask Santa again this year but not hold my breath!). Good job we love our house, village and neighbours…thank goodness my husband is excellent at repair works! His standards are much better than Matthew homes.

We moved into our new Matthews Homes house in January on their Brantham site. Naturally with a new build there were a few teething problems/snagging items that needed sorting, but our site manager Dan made sure this was sorted promptly. Every new build site needs a Dan! These homes are not your usual new build, they come with higher than standard ceilings which stop the rooms feeling like you are in a box, as well as coming with larger gardens than an average new build. The house feels really spacious and we couldnt be happier in our new home

Great team at Brantham Heights. Site Manager Dan is lovely nothing is too much trouble very professional but approachable. His team is friendly and always willing to sort any issues.

This rating is not for Mathew Homes as I have had and am still having lots of issues with the after sales service. The sales team at Ashfield Park, however, were great and I feel that credit is due here. Lynn was very understanding of my situation and kept in regular contact. It definitely made the buying process a lot easier as she was pleasant to talk to and really helpful. I couldn’t fault the sales process - but the after sales experience has been dreadful.

First time buying a Matthew Homes. Lynn & Adrian at the Hedgerow, Thurston have been so helpful and patience whilst deciding on which house to buy. I am so pleased and grateful for their understanding and hope for their continued support throughout the purchase process. Thank you again.

Delivery team led by David Bowles and Alex Bruce have worked well with our team at FGCH to successfully bring forward the first phase of s106 affordable homes on this site. Thank you.

Bought a new home from Matthew Homes, had a few snags, but when I contacted the manager Darren Pennington he was very helpful and got all the jobs done to satisfaction.

I loved the house when I first saw it and the sales team were professional and friendly it was their mission to enable me to purchase the house smoothly and efficiently despite me losing my chain from time to time nothing was too much trouble I put my faith into them and it paid off cannot thank all the team enough and would reccomend Matthew homes company again The site is Brookland Park Burnham on Crouch Essex

I honestly cannot fault the team at Matthew Homes - Green Park Gardens. From the first site visit through to completion the process was seamless. Dom and Denise in sales were prompt with communication and kept us well informed of each step throughout.
Max - the Site Manager - what can I say? Absolute diamond, you have been great from completion throughout - I feel our voice is heard and all snags - no matter how big or small have been resolved in a timely and sensitive manner.
Managing and Construction Directors Jaimie and Darren - while we were surprised to be in contact with you, we are forever greatful for the time you have given us.
Darren - while I am sure we are the most spoken about plot on site we just want you to know we appreciate your availbility, timeliness and honesty you have given us.
Overall our experience with Matthew Homes has been second to none - Darren and Max are true assets to Matthew Homes and we genuinely thank you for the outstanding service you have provided us with.

1st off all I’d like to thank every one on site especially tracey&dan for all their help over the months from deciding I wanted to buy on Blake gardens to after care once moved in ,Dan has been exceptionally helpful with any issues iv had ,you no nothing is any issue to him & the rest off the guys on site ,they all been polite respectful , courteous at all times ,the quality off work is exceptional & I would highly recommend Mathew homes thank you all again Wendy brennan

Love my new home. Everything plain sailing from start to finish.

From buying my house from Matthew homes Tracey gammon was brilliant for all sales from start to finish.
Once I moved into my house the aftercare from the site managers Daniel Overall & Phil have been excellent with all aftercare and has help me throughout the process.
I would buy again excellent service credit to the team.
Thank you.

We moved into our new house on the Blake Gardens Development in May 2025 and we’ve been very satisfied with the build quality and experience so I would thoroughly recommend Matthew Homes! Tracey supported us from the first visit onto the development through to the purchase of our first home. On completion, there where inevitably some snagging issues to address but overall, the build quality has been high and the support even better. The site manager Dan has been exceptional and he really wanted to make sure we’re happy in our new home. Dan worked through the snagging list with us and ensured his team have addressed any issues as quickly as reasonably practicable. Then through no fault of his own, the external wastewater pipe became clogged but he ensured this was rectified on the same day. He also worked very hard to help re-establish our internet connection when the mainline was accidently dug up and damaged. Dan was sincere and apologetic about the incident and I sincerely believe he did everything he could to get us up and running ASAP (<24hrs). Overall Dan and his team are doing an excellent job and I couldn’t recommend everyone enough and would gladly recommend Matthew Homes based on our own experience.

Total lack of professionalism, I advise against buying a house from this company, I bought a house 4 years ago,There was no one to correct the shortcomings, total lack of respect for the customer, 0 stars, customer service, I am extremely disappointed, I advise against buying!!!

Our first time buying a Matthew Homes property and overall a great and easy experience. Steve and Jackie in the sales office were helpful and answered any questions quickly and accurately.
Since moving in, any minor snags have already been dealt with efficiently and to a high standard - thanks to Kevin for organising these.
Overall the house is well finished and solid, really happy with experience!