Max Spielmann Reviews 

Very bad customer service. I went to take a photo with my three kids, but SHE said the camera battery was DEAD. I was happy to wait 10 minutes, but SHE seemed unhappy. Very disappointing. I would recommend using another shop.

For a very long time now, I've been a regular customer of Lindsey and Emily's shop. Over the years their invaluable advice, expertise and judgement, always willingly and politely given, has helped bring out the best in my photos.
I admire their knowledge of the wide range of services provided by Max Spielmann. It is always pleasantly, expertly, as well as professionally given, teamwork being the key for all who come into their shop. I see them genuinely care about each customer who may, for example, want a photo taking. Lindsey and Emily use their infinite patience and attention to detail to produce the very best picture, showing attention to detail in a friendly and personable way.
It isn't just a job in a shop for Lindsey and Emily, it's a vocation. It's a joy to come and see these two special ladies, which is why I enjoy my each and every visit, and come away smiling.
Mrs K

I just want to give a big shout out to Kath at the Morley, Leeds branch for going over and above with helping me with a photo. She's amazing, friendly and couldn't have been more helpful. I wish more shops had a Kath. She's a credit to your company.

Ordered a large canvas print for same day collection. Have to say i am pretty dissapointed with the assembly quality. The canvas is really slack on the frame and as such its wrinkled and looks terrible. Not the beautiful gift i had hoped it would be, and i very much now wish that i had gone for a normal print and a nice frame .

Today I visited Skegness, Max Spielman and was served by Kirsty .
I was so impressed by her excellent customer service. She was friendly and really knowledgable in taking an ordinary photo from my phone and making it into one of excellence.
Not stopping there she put the photo into the frame ( something I hate doing) without being asked.
It’s hanging on our wall and we’re so impressed with it.
Also a word about Joe the manager. I’ve been in here a few times and he’s friendly and has great practical knowledge.
Together they make a great team.

Waited on by ash very helpful young man, very attentive and helpful did everything for me. 10/10..hes a keeper. Well done ash.

The young lady at Max Spielman could not have been more helpful. We would use this branch anytime.
Laurie and Liz Hughes

Claire at Asda Oadby was brilliant. Very efficient with a great personality.

I recently visited the Spondon branch (Store 3726) of Max Spielmann to have passport photos taken for my 2.5-month-old daughter. Unfortunately, the experience was far from satisfactory.
The staff member, Becca, made a remark that I found extremely rude and unprofessional: "I cannot do much if you do not like your baby’s face." As a parent, I expected patience and understanding, especially with a young child. To make matters worse, after I questioned this comment, she refused to continue serving me, leaving me without the service I came for.
Additionally, I was concerned about hygiene standards. The changing mat used to place my baby was not cleaned prior to use and was dusty, which is concerning given how delicate young babies are.
I hope my feedback helps improve the service for others. I would not recommend this branch based on my experience.

A great service as always, the gentleman was pleasant, efficient and cheerful
Sorry I dont know his name!

Visited the Asda Store, Bridge Centre, Portsmouth today. The staff member Toni, was just fantastic. He was working alone and he had 4 customers including myself waiting for various different printing. He kept eye contact with to all of us, explained what he was doing the whole time, he was totally in control and thoroughly pleasant throughout. This team member is a credit to your company.

I have used the order online, collect from kiosk 3 times now and it has failed twice. Also nowhere i saw informed you that if the kiosk you select is out of order (as happened me first time) you can use another - in sheer desperation for handing in a report we tried that and luckily it worked. However today it didnt work in two places - shoddy and stressful. Also absolutely no recourse at weekends

I visited Max Spielmann in their Minworth store. The assistant Elise was so helpful and friendly that I will not hesitate in using this store for all future printing requirements.
A big thumbs up to Elise!

Just want to say after the first attempt where things went a bit wrong and we got a little bit upset, they have been absolutely amazing at sorting it out. We came in today to redo our photoshoot with jack and from start to finish it was amazing he didn't rush us he engaged with my daughter to get her to look at the camera and he talked about out options in detail. we will 100% be using them again after this. If you ever want a photoshoot doing I do recommend coming here and asking for Jack.

Recently paid for digital & physical copies of 35mm film photos, after 9 working days still no response so I contacted customer services, the agent lied twice about digital copies being sent, when I requested the link again she said quote “ There hasn’t been a link sent for this order yet” and I would have to wait for physical copies to arrive. Not good enough when I have paid almost £20 for digital & physical copies, the film was important for work. When I requested a partial refund & asked to register a complaint they have since started ignoring me.

Terrible service from Max Spielmann & Caitlin Green. Will not be using anymore after years of doing so. Being lied to about a service I’ve paid for is horrific.

I can honestly say Lilly is the reason I choose the Crewe store every single time. Her energy and spark instantly brighten the whole place — you can feel it as soon as you walk in. She is consistently professional, incredibly helpful, and so genuinely approachable. No matter how busy it is, she always makes time for a chat and makes you feel valued as a customer.

I actually live 12 miles away, and there’s another store just 1.5 miles from my home — but I will always make the extra journey to Crewe because Lilly transforms a simple visit into such a positive experience. That says everything.

Lilly, if this ever reaches you — thank you for the advice you gave me on Saturday and for being such a truly amazing soul. You don’t just provide great service — you genuinely make a difference to people’s day. Crewe is very lucky to have you.

Very disappointed with the service!
I ordered baby photos online for Click & Collect .The website clearly states prints are ready in 20 minutes (up to 1 hour for larger sizes). I arrived after more than 2 hours — and my order was not ready.

I waited another hour in the store while staff tried to understand what was happening. No one seemed to know anything about the printer or my order. I was told to call customer service, but no one answered the phone.

I was there with my baby, who became exhausted and started crying after waiting so long. In the end, I had to leave without the photos. The gift I had planned was completely ruined.

Very poor organisation, no communication, and no accountability. I will not be using this service again.

I wanted 2 photos to be blended but what I got was a photo that looked like it had another glued on top of it, a total waste of money (wasn't cheap either) and really bad quality. Would not recommend, ask a child to use the school computer instead for better results.

I went to the Hilsborough Exchange branch in Sheffield. I needed copies of photographs of my brother, who died recently. I was feeling a bit overwhelmed and wasn’t sure how to go about this. Tommy was fantastic! He was calm and reassuring, very professional and helped to produce some lovely photographs for the memorial. It got very busy and Tommy remained calm and managed the waiting customers. Thanks Tommy! You did a great job and reduced my stress levels at a difficult time. You’re a credit to the company.
Kate

I visited the store at Grove Park Tiangle: Fosse Park Leicester yesterday. The female assistant was polite, friendly and very helpful.
She was on a break at the counter, however, she still made it her priority to help me to print a document. She went above and beyond, she was absolutely fantastic! I came away feeling very pleased that I’d had such an amazing experience. I will definitely visit again. Five stars 🌟