Max Spielmann Reviews 

I can only sing the praise of Sharon & Karen at St. Annes (Lancs) Max Spielmann! They were both extremely patient & helpful when enabling me to transfer a massive file of complicated photos of written work on to a USB. They always keep their cool & full of smiles to customers. It’s a treat to receive such great customer service, even when the shop is full of customers. Thank you ladies.

I purchased a passport photo which was rejected by HM passport office.
The lady at Tesco Hexham was very rude when I requested a refund as I had lost my till receipt and was told the email which I had received from them could have been sent by anyone!! I asked to speak to the manager she said she was the manager and took great offence when I glanced at her badge! (I could not believe she was the manager) She began to rant and was very angry but said she would give me a refund, her attitude was disgusting.
I used an online app which was much cheaper, less hassle and was immediately accepted by HM passport office.
In response to the reply to this review from Max Spielman
If you are really interested in looking into this matter further please call me you have all my details.

Used a Photo Booth for passport photos, had an issue with the processing, rang the helpline and the lady on the phone was brilliant! Sorted it out online and reset the machine to take the photo again. Submitted the photo and passport on the way! Thank you

Lucia was very helpful and patient throughout and gave some good recommendation. Poole/Fleetsbridge branch

Totally regret using the apply and go passport service - it is meant to be stressfree and convenient, it has been neither due to the awful customer service received from head office. Old passport was meant to be sent from store to the passport office. Whilst there is a tracking number, which the store refused to supply me to begin with, the tracker says that the courier has not yet received it whilst the store is saying they have but cannot prove this. My husband and I have been waiting since Thursday for somebody at head office to call about this. I was told on Thursday that I would have an answer by Friday morning at the latest and that Helen at head office would call. I have learnt today that Helen wasn't even in on Friday, and won't be on Monday. The people in the store have been as helpful as they can be but have no proof that the parcel was picked up and stated that the delivery man didn't scan my parcel when it was picked up - I am not sure why they allowed him to take it! I have had to lodged my passport as lost and have incurred a week delay in my passport application, which has now been complicated due to it now been a replacement of a lost one and not simply a renewal. This has caused me so much stress and anxiety.
I am still awaiting any communication from head office and will be making a formal complaint.
Nobody was watching the tracker to check what was going on with it etc, and the fact something was wrong was only highlighted because I asked them to confirm to me that my old passport had reached the passport office!
Do not use this service, they cannot be trusted with such an important document and head office show absolutely no care for you as a customer if something goes wrong. Disgusting customer service.

I went to Max Spielmann Asda branch to print out a poster. There were only three customers at the time, and we are all waiting patiently- waiting our turns. I have adjusted the size of the poster to the sized she has recommended. But when it came out it’s cut off, top and bottom. I told her- oh wait it’s cup off, she said- just a bit. I said- no, sorry that’s a campaign poster I can’t have it cut off and I paid for it. She then ripped the poster in front of everyone, completely unprofessional - blaming me that she was trying to help but I just went on my own. First- she was already worked up with 3 customers and showing frustration the when the two old ladies pointed that the colour of dress from the picture turned yellow. She mentioned, she autistic and offered to redo it. I understand that you autistic and thanks for the offer. But I didn’t come to your shop to be treated like that, she seemed to think that’s it’s easy to vent her frustration on me because I’m a person of colour and the two old ladies were not. The double standard is just staggering. She reacted differently when both customers pointed that the picture was not done right…

I ordered 4 mugs over Christmas, in the delivery 2 were smashed. A month later I phoned up, the lady on the phone was very polite and professional and immediately sent me new mugs free of charge.

Got in contact with customer service about a bad experience i had they replied asking for more information which I've gave. That was a few weeks ago and they haven't been responding to any of my messages. I have a calendar every year but will not be doing that again. Very very poor customer service

Went into Washington galleries store to have some photos printed off and some copied .
The assistant Sarah was brilliant ,so helpful .

Carrie and Lou were excellent!
Ordered a enlargement online. Went to store to collect. They were very complimentary about the photo, helped me choose a frame and then fitted it.
Lovely warm and polite ladies.

After two digital complaints and still waiting for response
It's my 25 th wedding anniversary. Gave them a VHS on 10jan they said 2 weeks. On the 3rd week I visited them every single day. It's on route, I will Escalate was all I heard for the past 5days. They do not have the VHS their party number
It was a lie I was told daily. I am away and will not have a glimpse of the original or the USB trf. The staff in TESCO Slough are cold hearted when it comes to this. If you want photo that's all they are capable of.
I don't have my original it's end of 3rd week. Their delivery date or commitment date keeps changing.

It upsetting. I was not allowed to be anxious bcz it was not their concern that's what I was told... Simply wait. That's what the staff would do if they were in my shoe... They have no clue where the original wedding cassette is,but they ask me to wait.

Had went for a passport photo at a photo booth (self photo booth) , picture didn't quite come out clear, called for a refund and the process from dialing the number to placing a refund was in under 5 minutes, no complications or wait times, simple and efficient, great customer service!, however do check the photo panel as my location had a dirty on a glass infront of the camera.

Absolutely shocking service and customer service just as bad!!!
Ordered canvas for my partners 50th birthday, online, collected in store what a joke it had damage all over it and sales assistant obviously knew as refused to open it in store and said no facilities to have room to open it so got home it was disgustingly damaged so rang store immediately she was so rude unhelpful told me contact head office nothing she could do so I did that online and they arranged an exchange. Collected exchange and what a joke the girl had edited my photos for collage made it look like deformed cartoon characters I was furious but she couldn’t do exchange as had to go through customer service and she had no telephone number to ring apparently which I find bizarre!!!! So by time had third one the birthday had been and gone and surprise ruined totally. All head office said was would you like a partial refund!!!!!!!!!!!!
Three journeys to store and wasted time, ruined 50th birthday present and partial refund ?!?!?!?!?
I’m still to hear back two weeks on and no reply from yourselves. STAY CLEAR SHAMBLES

Leigha is an amazing photographer. She is very professional and incredibly understanding. She listens carefully and does everything she can to capture beautiful photos of me and my daughter. She always finds a way to make us both happy.

Leigha is humble, patient, and calm, with a smile on her face at all times, which makes the whole experience so comfortable and enjoyable. I truly like her and trust her work completely. I will always go back to her and highly recommend her to everyone.

Brilliant service 👍
I just turned up at the shop in Birchwood shopping centre with my old passport and my debit card. All I had to do was sit down for my photo to be taken and Alison (who was great) took care of everything else. I was in and out of the shop all done in no time. Would definitely recommend. Thank you Alison 😃

Crooks. Simple as.

Went in store to get passport photos taken for my son. The passport office refused them. Customer service washed their hands and said only the store could refund. Went to the store, store refused to refund without the original photos, which I was not told to take.

Challenged head office again, only to be ghosted, because it's inconvenient to own up to their failings.

Poor, poor, poor. Refusing to refund £12.50 has now earned them this one-star review.

Firstly I received my scans over a week late due to an error in the store and when I received the files they were completely unusable at the provided resolution (<100kb) which was not disclosed at the point of purchase.

It also appears some of the negatives had been mishandled which means some of the pictures from the week I got engaged may have been permanently damaged.

When I reported this to Caroline she did not seem to care, wasn't able to provide a support email and just told me to contact the store. She then gave them false information about our email communication, told them explicitly not to give me a refund and refused to escalate the issue.

Edit: I have already reached out via the email via the address you provided but I haven't received a response

I was in the North Shields branch today and served by the branch manager Caitlin. She was brilliant, really helpful and polite and we had a good conversation whilst I was waiting and she was preparing my photos. Multiple customers came through the door whilst I was there and she was friendly and polite to every single one. Caitlin is an asset to your company and I will definitely go back when I need more photos.

I had a recommend to use your company for passports.
Myself and my husband went into your business in Cosham high street, PO6.

It was busy when we arrived & before you knew it there were half a dozen or more customers waiting.
Your assistant Nicola was amazing, taking it all in her stride & multitasking with ease.
She assisted with our passports, which we should have within less than a week!
Marks out of ten… 11
Nicola is most certainly an asset to your Company.
Great service which I can highly recommend.

Service was great, managed customers wait times great. Witty and funny. Bella is an asset to the company