I can’t express how amazing my experience was with Maxuria. Their customer service is probably one of the best I’ve ever experienced. I was skeptical because I’ve never ordered a luxury bag from here... Toon meer
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Lees wat reviewers zeggen
First time purchasing with Maxuria. They have some of the best bags in the preloved market!! Pristine, accurate description, authentic, simply beautiful. I’m so happy with my experience. I would easil... Toon meer
I absolutely love my Hermès Toolbox 20 in Blue Atoll! The bag arrived exactly as described and was packaged very neatly and securely. Shipping was incredibly fast, which made the whole experience even... Toon meer
I was a bit skeptical in the beginning because I don’t trust selling live stream. However the service team gave instant response, I got the required photos almost right away. Shipping and delivery is... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Maxuria is a San Francisco Bay Area-based online marketplace specializing in second-hand luxury items. Founded in 2024 by experienced professionals from the luxury and tech industries, Maxuria carefully selects and authenticates every item through a rigorous inspection process led by certified experts. We are committed to making luxury more accessible to a global audience while delivering a trustworthy and enjoyable buying and selling experience.
Contactgegevens
Verenigde Staten
- maxuria.com
4,7
Uitstekend
47 reviews
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stellar communication, everything was perfect
communication was phenomenal via whatsapp! i bought a bag for my wifey for christmas, and the guys were super caring and diligent with helping me organise what was a very complex delivery in terms of timing! initially messaged around 11pm expecting to hear back in the morning and they replied only 4 mins later! and discussed purchase and delivery very straightforwardly. they stayed in contact throughout and during delivery. baggy arrived on time and in immaculate condition per description, thoroughly won over and really happy. really small boutique gave me a totally bespoke treatment right off the bat…. can’t recommend enough. don’t usually write reviews but this was IT
11 december 2024
Maxuria was a great luxury shopping experience!
Maxuria was a great luxury shopping experience. I purchased a Hermes Birkin 30 for a reasonable price. The bag was authenticated before shipping by my authenticator of choice. Communication was top notch, professional and friendly. There was a delay with shipping that was not Maxuria’s fault. They were attentive every step of the way, communicating with the shipping company and keeping me updated until my bag arrived safely at my door. The bag was in the condition described, the hardware with stickers and new. I am very pleased with my purchase and am all ready looking at a second piece!
22 november 2024
Excellent condition
I bought a few handbags from Maxuria, and both were in excellent condition. The process was smooth, and the team kept me updated throughout. Shipping was fast, and the packaging was very well done. Overall, I’m happy with my purchases and will definitely shop here again.
27 december 2024
5 star luxury service and 10 star quality bags!
The whole buying experience with Maxuria was very hassle free and seamless. Words cannot explain how their customer service team went above and beyond to deliver and boy did they deliver!
I was wary at first with lots of counterfeits in the market but their chatbot and customer service team helped me obtain the certifications of authenticity that I requested. The lines of communication were very consistent and I obtained all the links to the authenticators that I requested.
I was also worried about customs duties but being in the US, the fees were actually included in the price! Another win!
After authentication and confirmation on the price, I went ahead and purchased a Birkin in “excellent” condition and I didn’t think it would be possible but the bag actually looked brand new upon receiving it! Literally store fresh, impeccable condition.
I appreciate their team for keeping me informed on my purchase every step of the way and ensuring it was delivered to me in a timely manner. I will only be getting my birkins from here in the future because I know they’ll take care of me. Thank you Maxuria!
18 december 2024
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