I stupidly thought getting something for free and just paying delivery was genuine ( if it's too good to be true ) like everyone else on here.. yes NOW I know it's a subscription site after they've... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Disgusting, I paid £3 postage for something that was free from the Boots store at the beginning of May and now I have had 2 payments of £45 each taken out of my account. I am about to set up a dispute... Toon meer
Bedrijf heeft geantwoord
As others mentioned already - very shady business. Offering some "free samples" (never arrived btw), which so far costs my wife which lower her guard this time - £62. If I would not step in, might... Toon meer
Bedrijf heeft geantwoord
I previously wrote a review about Mazeebuild that was negative. I feel it would be cheating to delete it, but I certainly know now that this company does not deserve the bad press. I contacted cust... Toon meer
Contactgegevens
1 Barnes Court, Barnes Road, Pulham Market, IP21 4SQ, Diss, Verenigd Koninkrijk
- +44 330 818 5417
- support@mazeebuild.com
- mazeebuild.com
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68 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Mazebuild's support team is excellent
Mazebuild's support team is excellent. They helped me with all my questions and they were so friendly.
15 mei 2024
Review zonder uitnodiging
Excellent customer service
I previously wrote a review about Mazeebuild that was negative. I feel it would be cheating to delete it, but I certainly know now that this company does not deserve the bad press.
I contacted customer service via email, chat, phonecall. Every single time the person who replied was kind, patient, professional and understanding. I really hope their team can resolve the scam which is a misuse of their promotional campaign.
They solved my problem and issued a full refund. I am caring for my son so money is tight. I am very grateful to them for everything they have done for me.
8 mei 2024
Review zonder uitnodiging
This is a scam
This is a scam. I paid £2 for a supposed delivery of 6 bottles of Baileys. I now notice that they have taken 2 payments of £62 out of my bank without my permission. I can't find out how to cancel this payment and block them from my bank account. I have no emails from them or anything! Does anyone know how I can stop any further payments being taken from my bank account please?
12 mei 2024
Review zonder uitnodiging
Antwoord van Mazeebuild
Dear B Mead.
We are sorry to hear about the problem you have shared but the problem shared don't seem related to our service. To cancel your membership with us, you may login to your account, go to the personal settings and cancel there.
I have also informed our support team about your case, they will be trying to reach out to you. As we do not have your full name here on Trustpilot, we may not be able to locate your contact information. May I urge for you to reach out to our support team at support@ mazeebuild.com, call us at +44 330 818 5417, or visit our web site at mazeebuild.com, where you are able to speak to our support team via live chat.
Customer satisfaction is very important to us, please rest assured that we are here to assist.
Thank you.
Best Regards
Support Team
The templates are stunning
The templates are stunning! I found the perfect one for my business and it was so easy to customize.
6 mei 2024
Review zonder uitnodiging
The fluid design feature is amazing
The fluid design feature is amazing! My website looks fantastic on both mobile and desktop devices without any extra work.
2 mei 2024
Review zonder uitnodiging
Mazebuild's editor is super user…
Mazebuild's editor is super user friendly! I was able to create a website in no time and I have no programming experience.
2 mei 2024
Review zonder uitnodiging
Disgraceful scam marketing on social…
Disgraceful scam marketing on social media. I entered a competition to win a lego set and that somehow means I've subscribed to pay £62 a month for a Web builder service.
Having done some research, others have posted their experience of this 'promotion' on other websites such as Scamadvisor.
I had already contact customer support through online chat before posting my review. They refunded 1 payment but not all. They were unable to explain or justify why entering a lego competition led to a monthly subscription for a Web building website.
Update- since posting this review customer support have changed their minds and refunded all my payments.
11 april 2024
Review zonder uitnodiging
Antwoord van Mazeebuild
Dear Judith Cook.
We are sorry to hear about the problem you have shared. I have informed our support team about your case and they will be trying to reach you.
In case we are not able to connect with you, may I urge for you to reach us at support@ mazeebuild.com, call us at +44 330 818 5417, or visit our web site at mazeebuild.com, where you are able to speak to our support team via live chat.
Customer satisfaction is very important to us, please rest assured that we are here to assist. Thank you and we look forward in connecting.
Best Regards
Support Team
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