McLarens UK&I Reviews 54

McLarens ultimately handled my fire claim professionally and fairly, although the journey to resolution was not straightforward due to issues involving the contractor and the project manager.

After a fire at my commercial property in September 2022, the reinstatement process became extremely stressful and difficult to navigate as a policyholder with no prior experience of a major claim.

The situation changed decisively when Paul Durham of McLarens became directly involved. He assessed the matter objectively, ensured the issues were independently reviewed, and ultimately secured a resolution where the contractor and project manager stepped away from the project. An independent survey by Dovetail Building Consultants Ltd later confirmed that there were significant defects in the roofing installation, validating the concerns I had raised.

In my view his intervention prevented defective works from being formally signed off. His professionalism, accessibility and willingness to engage directly restored my confidence in the claims process and made a very difficult situation far easier to deal with.

Mia was very helpful and conducted a visit within days of the accident. She made the process very easy and simple for us, and her communication was excellent.

McClarens were fantastic from the moment they contacted my client. Gareth Lee takes the stress out of the whole claim and keeps everyone updated.

I was very disappointed in how this company handled the situation we had involving a dishwasher leak into our cupboards and it swelled immediately. They came out and checked the damage and did not discuss that this (according to him) was a gradual leak and that our insurance will only cover a portion of this. McLarens went ahead and approved the loss from the contractor who was meant to fix our cupboards and approved this by written email, the next day they phoned back stating that they made a mistake and that they cannot go ahead anymore due to a clause in our insurance as this is now a gradual leak. I am extremely disappointed in the lack of communication this assessor gave us and not even disclosing what they call "terms and conditions" but going ahead with the claim and approving it and then not approving it. Please don't consider this company as I never will in the future.

We manage a large residential development in North London and McLarens are our insurers nominated Loss Adjuster.
With a development of this size unfortunately leaks are inevitable, and McLarens consistently provide a professional and expedient service when settling claims.

McClarens were fantastic from the moment they contacted me. Gareth Lee could not have been more helpful. He was in daily contact with me and always checked in to see how the repair work was progressing.
Very efficient and fast service from them.

My experience with McLaren during my insurance claim has been outstanding, thanks entirely to Jake. From the beginning, he demonstrated exceptional professionalism and took genuine care to understand my situation. Every interaction was marked by empathy, clarity, and respect.
Despite operating within a strict and structured process, Jake remained consistently transparent, approachable, and communicative. He guided me through each step with patience and reassurance, striking the perfect balance between procedural accuracy and genuine human understanding.
Jake has truly gone above and beyond, and his support has made a challenging situation significantly easier. I am deeply grateful for his dedication and highly commend him for the exemplary service he provides.

We want to say a huge thank you to Bethany Carter for all her amazing help and support. When things were a mess with our case, Bethany stepped in and took care of it all, making sure everything ran smoothly from beginning to end.
She always kept us up to date and explained things really clearly. If we had any questions, she was quick to answer and always friendly. It was obvious she knew exactly what she was doing, which really put our minds at ease during a stressful time.
We’re so grateful for everything Bethany did. Her kindness and professionalism made a real difference, and we really appreciate all her support. Thank you, Bethany, for going the extra mile!

Great experience. Unlike many insurers I felt that they were genuinely on my side and wanted to get me what I was owed. They responded in a timely fashion and always made things really clear. Also available on the phone which helps. HIghly recommended!

My data was, without permission, given to Mclarens by a water company. This is a GDPR breach.
The water company had put mud through my pipes and Mclarens were to resolve this. Took 5 weeks for them to fix all issues caused and no compensation for the stress, upset and inconvenience they caused.

Kamella T was a God send! She has the patience of a saint, took her time to make sure I understood each step, what was going to come next, and was clear on what I needed to submit and why. I came away feeling looked after and knowledgeable. Truly a credit to her company and field!

The service I received from Alec Lloyd was quite exemplary. 10 out of 10. He combined pragmatism with efficiency and attention to detail which was quite extraordinary. He made a very stressful situation relatively easy to manage. He always kept me informed and was unfailingly polite, professional and utterly charming. I could not recommend him more highly.

Working with Jack Jenkins was incredible. Jack genuinely cared about creating a environment for the client to feel safe and heard, as always in the event of any claim it is very easy to underestimate the emotional impact. Jack took care of this with a prompt site visit, and provided a practical approach to dealing with the claim and collaborated really well with us the brokers and the client. Was happy to accommodate a clear fair outcome for all parties involved, so it wasn't just all insurer way or no way (which is very common with most insurers in the UK, but not like that with McLarens). If you do ever have an insurance claim, hopefully you will be lucky enough to work with McLarens and Jack like I did. Thanks again guys! The client appreciated all your help.

James Burt our Loss Adjuster for the school claim attended the site promptly and was very attentive, sympathetic and professional. He responded to all emails and queries immediately and dealt with the claim efficiently and quickly. His guidance was very clear and helpful.
I cannot speak highly enough of the service offered by McLarens

Paul Taylor our Loss Adjuster attended within 24 hours of the incident and was nothing other than attentive, empathetic and professional. Claims Technician Sara Howe was equally impressive, both Paul & Sara responded to any and all queries sympathetically, promptly and diligently.
I cannot speak highly enough of the service offered by McLarens

We would like to express our sincere appreciation for the outstanding service we received from Karen Masters at McLarens. From start to finish, Karen was exceptionally professional, efficient, and an absolute pleasure to deal with.

Having dealt with numerous insurance companies and loss adjusters over the years, we can confidently say that the level of service provided by Karen has been second to none. Her communication, attention to detail, and genuine care throughout the process made what could have been a stressful experience remarkably smooth.

Karen is a true credit to McLarens, and her professionalism reflects greatly on the company as a whole. We would not hesitate to give a 5-star rating and a big thank you to Karen and the team at McLarens for their exemplary support.

Nothing but praise for McLarens - in particular, Bethany, who has been extremely helpful and efficient throughout our school claim. I am very grateful that Bethany was able to reply quickly to my emails and always kept me up to date with any developments. Thank you so much Bethany, I have truly appreciated your guidance and help.

First class service from start to finish from Paul Goring at McLarens. Paul made what was a horrible situation bearable and took so much of the worry out of dealing with my claim. I would thoroughly recommend this company, Paul himself and his team. Thank you McLarens!!

McLarens UK&I's Bethany Carter is so efficient and courteous. I can guarantee always is in contact throughout the claim procedure. Super helpful human and dedicated - love working with McLarens.

From the moment Paul Goring took charge of my case, everything ran seamlessly. He was understanding, reassuring, and proactive often chasing me to move things forward rather than the other way around. His approach made the entire process smooth and stress-free. I’m genuinely grateful the company appointed Paul to handle my claim.