Woodgate Clark Reviews 

I have never experienced a company where employees were given so
Much time out of the office (training, vacation, etc) and did absolutely nothing while they were out of the office.
Then when they were in the office proceeded to offer nothing but excuses why our claim was not progressing (internal administrative blunders, blaming the claims processing firm on the insurer side for lack of progress, months of delays while the insurer went through ferensic investigations, claim was so large (5 figures only) it needed to go through many layers of approval, lack of interest in following up on agreed actions to ensure commitments made were followed up) and the list goes on.
In the end, it took 10.5 months for me to get paid for my loss.
The calculation of the loss payment amount was a deliberate “black box” by those adjuster to single-handedly control how much they offered to pay and there was no way to track the amount offered back to the detailed loss inventory that I was asked to create.
If I never deal with this company again it will be too soon!
They are a total nightmare

Woodgate & Clark recently handled my insurance claim for a water leak, and they made a stressful situation much easier to navigate. From the initial inspection to the final resolution, their team was thoroughly professional and took a very fair approach to the damage assessment.

What stood out the most was their communication. I was kept informed at every stage of the process and never had to chase them for updates regarding the repairs or payout. It's rare to find this level of efficiency and customer care. I am incredibly grateful for their help and highly recommend them.

We were flooded from December to the end of March. It was only on 28th March when Woodgate Clark had brought in a company to do a full analysis that the South East Water agreed to accept liability. At every stage Woodgate and Clark showed concern for us, sending Becky from the very beginning. She was concerned and interested throughout the process.

We were flooded in January 2025 and Woodgate Clark were appointed as loss adjusters through my insurance company.
Very happy with loss adjuster appointed Rachael Bacon, reassuring us from the word go, making a very distressing situation manageable.
Rachael & staff were amazing and were always very helpful & courteous .
Only one moan is that when you are promised a call back to actually see it through. I did have to chase quite a bit throughout the process but service still worthy of 5 stars nevertheless. Thank you

Excellent customer service with regular communication.

If I could give ten stars, I would.
My Insurance company engaged Woodgate Clark to assess my claim and Jonathan came out and carried out a detailed assessment. He was very knowledgeable, professional and respected my home.
The claim was paid out very quickly and the overall service was great.

After engaging my insurance company they appointed Woodgate Clark to carry out an assessment. Rachel came out and was very professional and knowledgeable. Answered all my questions and put my mind at ease and could contact her if I thought of anything else later on. Made a stressful situation more manageable. Work all completed and happy.

Great service provided by Mark, promptly attended the issue and took action on the next steps, highly recommend.

If I could give a 0 star, I would. The way our case was handled by Woodgate and Clark was disgusting and unprofessional. Barry Thompson should be ashamed of his actions and should be reviewed for whether his judgement is fit for the role given he doesn’t understand the basics of his duty and seems to feel comfortable leaving a young family vulnerable. His behaviour and handling of the case was disgusting. Barry unlawfully stopped our alternative accommodation with a few days notice leaving us homeless with a small baby. We were forced to find thousands of pounds overnight to put a roof over our babies head for months with no answers. He refused to communicate, visit the property or do anything to progress the claim and find a resolution to get us back home into our flat. If you’re assigned Barry as a loss adjuster on your case, I’d recommend you ask for an alternative loss adjuster. To date I’ve never heard from Woodgate and Clark, they’ve never taken responsibly for the pain they caused us for months. They should be ashamed of themselves.

I would not recommend Woodgate & Clark based on my experience.

The communication has been absolutely horrendous throughout my home insurance claim. Emails, phone calls and even WhatsApp messages have gone unanswered for long periods, leaving me constantly chasing for updates with little or no response.

I met the lead loss adjuster at the very beginning of my claim when she visited my property, but since then I have neither seen nor heard from her again. The lack of communication and ownership of my claim has been extremely disappointing.

My property is now at the stage where multiple contractors are ready and waiting to begin repairs, but everything is being held up because the loss adjusters have still not provided the necessary approvals or responses. None of the parties involved seem able to get hold of them, which has caused unnecessary delays and frustration.

To make matters worse, several other professionals involved in my claim have commented that this level of communication is, unfortunately, typical of Woodgate & Clark.

The whole experience has been stressful and unnecessarily prolonged. I understand that insurance claims can take time, but there is no excuse for such poor communication and lack of responsiveness. Based on my experience, I would not recommend Woodgate & Clark.

I had a sewage issue at my flat. The claim was dealt with swiftly and efficiently. Michael, the person handling my claim, was efficient, communicative and prompt. Really pleased with the support during a difficult time.

Following a fire at my rental property I was understandably worried and anxious. However Martin Shaw was appointed as my loss adjuster and suddenly life became more bearable. Martin engaged a Forensic Scientist who established that the fire was not malicious meaning that my insurance company LV would accept the claim fir losses. Martin has excelled in his management of third parties such as an asbestos removal company and more than adequately negotiated the relationship with my Insurers.

First of all, I am not a client of Woodgate Clark. They are claims assessors appointed by our insurers so we 'had' to interact with them in order to make a claim. Having said that, the local point of contact (Michelle Walsh) was very pleasant and efficient, although a little slow to respond at times, probably down to workload. She/they did what was required and the claim and work was successfully executed and settled.

The team at Woodgate Clark were very helpful, polite and efficient, supporting us through a difficult time in our lives. They enabled us to return to our home at the earliest possible time.

Excellent and effect service from
Every team
Member

Woodgate & Clark have been excellent throughout whole insurance process after an extensive flood, excellent communication, they get stuff done and find solutions.

I have patiently waited over 6 months for a simple flood damage claim to even be sent to the insurance company for settlement!
Then when it finally was sent, after more than 6 weeks,I was told it was sent to the wrong team so we are back at the start again.
Woodgate & Clark are completely out of their depth as loss adjusters.

Unprofessional and failed to protect the policyholder

Our experience with Woodgate & Clark was deeply disappointing. They ignored expert recommendations, demonstrated no sense of urgency in addressing serious mould and safety issues, and failed to ensure that reinstatement work was completed to an acceptable standard.

The case manager handling our claim was dismissive, lacking in basic professionalism, and showed little regard for the very real impact this situation had on our family. Perhaps most troubling was the way the conclusions of an appointed third-party specialist appeared to be portrayed in a manner inconsistent with our understanding of their findings — a characterisation that was then used to justify ongoing inaction.

For anyone seeking a competent and truly independent loss adjuster, we would strongly recommend looking elsewhere. In our experience, Woodgate & Clark functioned more as a protector of the insurer's interests than as a fair or impartial assessor.

Do not use this company, I had dealings with this company after they were used as loss adjusters to AXIS regarding an incorrect procedure of cheek fillers by an Aesthetician. She administered the filler too deeply into my cheek muscle which solidified and caused asymmetry in one cheek. I had an ultrasound scan of my cheek which showed exactly where the filler was and I had to pay privately to have it dissolved which cost nearly £2000
They have denied she was responsible and even suggested that I had it done at another clinic….unbelievable!!!

Woodgate & Clark were appointed loss adjusters for my home insurance claim. Admittedly a few bumps in the road mainly due to staff on leave and heavy caseloads, all went well. Special mention to Gaynor and Tessa who were absolutely amazing, taking special considerations of my son’s needs and my disability. A fair and balanced claim was processed and I would definitely recommend Woodgate & Clark. Thank you for your support in a really tricky time.