MCM Reviews 169

If I could rate this website as a negative zero I would. I’m abosutely disappointed never purchase anything from these people. My bag was sent to me in which the UPS apparently states someone has to be home to sign for it. But I’m guessing no one has to life or a job with the hours that the UPS guy comes to deliver the packages to their customers. So of course I was unable to sign for it. Had 3 attempts and UPS stop delivering. Now here is where it gets really silly and absolutely dumb. So UPS has to keep the package for 5 days before I get my return . And oh here is where it gets dumber I can’t pick up my package from UPS but it clearly has my Information on the package and I clearly have a Driver License to identify myself . MCM claims it has to sit there for 5 days then they will ship it back and then I will get my money back. It’s day 10 now and I have yet to get my money back. So you know all complaints and aggravation will be going out today along with phone calls. I recommend never in life to order from these people. Your policies are stupid and make no sense and the customer care have a bad attitudes. Never again

Complete disappointment. I ordered a backpack for my daughter for Christmas. They sent the wrong bag, will not honor the Black Friday price on the correct bag and offered no solutions. They couldn't care less.

The worse company ever!
They hire individuals who lie and deceive customers. We bought a shoe from Beverly center. The sales agent by the name of Joshua Gonzalez advises us if it ends up hurting my sons foot we can simply return it within 30 days. We trusted in him and we did purchase the shoes however my son from the beginning stated it was not the most comfortable shoe. In about 2 weeks after he started to blisters on his foot we decided to return the shoes at the Ceasars forum shops and we were advised since it was worn it doesn’t matter they would not take it back and I advised them that the salesmen advised us as long as it is within the 30 days period we would not have any issues. He simply said sorry and provided me the corporate contact info. I attempted to call Mt. Gonzales to see why he would lie to us and he stated he never said that. I’m so sickened that you hire indiciduals that would lie to customers so that they can make a sale. Just keep in mind there is other brands out there such as Gucci and LV and I personally am done with this company and would suggest all friends and family to never purchase from such a fraudulent company. The company is only after money and has no moral.

I will never order anything from MCM again. I placed any order for the MCM and Pumas collaborations and they sent me the incorrect size. I e-mail them and they informed me I could not exchange the shoe due to policy but I can return and reorder the shoe I find that to be the most stupid thing I ever after they sent me the incorrect size. I spoke with a representative and they informed me to there knowledge a size 12 is an 47 in informed him I have order many pairs of designers and I know my boyfriend size he multiple designer. I also check the size chart before placing the order to make sure everything was correct. Now me trying to get my refund is like pulling teeth everything time I call they can never find my order has been received back to them.

I have been trying to refund my shoes which i have spent £300 on for around a month now, however had had still no reply, when using the return slip it did not work so i had to contact them for a return slip again, i have been calling and emailing everyday however they do not respond to my emails and are awful at speaking to customers, i would highly recommend not buying from here, if anything purchase from selfridges is your best bet.

Ordered an anniversary gift for my wife a month ago, MCM didn't deliver it and refuse to refund my money saying they need DHL to look into it.

Customer service is beyond appalling, and they just try to stall you.

Trying to portray themselves as a luxury brand, but failing miserably to live up to the standards of real, established luxury brands.

I strongly advise against buying anything from this company.

I recently placed an order for a Christmas present and received the wrong handbag. After talking to 2 different people at MCM, they were not willing to compensate for their mistake.

It was clearly their mistake. I would advise to not spend your hard earned money af a company who doesn’t not value their customers.

i was in search of a particular MCM stark back pack in Scooter Red, to match the Voyager that I had just purchased from Nordstrom Rack for my sons upcoming birthday. In June, I purchased the small bag in the Scooter Red color at the Nordstrom Anniversary Sale. My son decided it was too small and wanted to exchange it for a medium. We hadn't found one that he really liked so it's been sitting with tags in its duster for this long.

I wasn't aware that this particular color came in different style of bags. I was on the hunt, wondering if it was made in the medium. Called all of the major department stores who carry the line & asked for help. Everyone I spoke to either, didn't want to help, put me on hold & never returned, or simply had no idea what I was talking about, or worse yet...didn't know what MCM was...Really? You work in handbags & you haven't a clue that you carry MCM in your store? WOW!

Found a couple on-line, eBay, poshmark, etc. but was wayyyy too nervous about fakes and getting ripped off. I was close to giving up. Thankfully, I googled and came across MCM Lenox Square in Atlanta, GA. A lovely voice answered, his name was Zach. He was so pleasant to talk to, I had a slew of questions and he answered ALL of them. He confirmed that the Stark, Scooter Red was made in the Medium. I told him about my recent find of the Voyager & how I wanted to surprise my son for his bday with a matching set, finally putting an end as to what to do with the small bag we have sitting at home. He then made me aware that LA is getting its very own MCM store, soon to open.

During our conversation, he hadn't seen the Voyager in Scooter Red. I became nervous thinking it might be a fake. He wasn't sure what Nordstrom had bought for their anniversary sale but said what ever comes from their is authentic. I don't know...I've seen some real shadiness living in LA and have been in retail myself. He asked if I was willing to email pictures of the Voyager for a thorough investigation. Zach called me back, to not only authenticate my purchase, but was able to educate me on how to tell a fake (since I asked & was clueless). As a bonus, Zach located the Medium bag at the outlet in Orlando, FL (they had 1) and gave me the info. Zach's knowledge, reassurance and the bonus of locating the other bag made my day!

Note**Unfortunately, the Orlando store phone number kept going to voicemail stating they were closed. This happened for 2 days (all of Friday 11/3 and Saturday 11/4), finally the last phone call made on Sunday...they answered, only to find out they had sold it the night before. Super disappointing :((

I expressed to him my gratitude! I asked who/where to write my review or whom to speak with about his impressive service? His response... "oh you don't have to do that ma'am. This is my job and I am happy to help!" Are you kidding?? I would've never received this type of service from anyone in LA. Me..."You deserve a Christmas Bonus, a raise, or a promotion...heck ALL of the above!!" Zach Spalding was very modest and bashful about my request. He is through and through one of a kind and truly loves what he does. He is a keeper MCM, don't ever lose him!!

`Ayse from LA

My Aunt bought me a Mcm drawstring bag from Mcm in Las Vegas. She spent $1095.00. I've hardly used the bag & the cord to close the bag got frayed and looks very worn. I contacted them by email & Victoria from MCM told me to contact the "Leather Surgeons". After over a month they got my cord. They sent me a pre paid shipping label for me to send my handbag to them to get fixed. MCM is an outstanding Company. You get what you pay for in this life