8 days and items havent arrived as of yet, ive had to go and buy insulin syringes elsewhere or we would have been without this whole time. No reply to several emails sent, no refund or explanation at... Toon meer
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Lees wat reviewers zeggen
I was concerned after reading some of these reviews that my order wasn't going to arrive. I was sent a confirmation email immediately after my order, then later in in the day I recieved my roy... Toon meer
Very simple and easy to use. I did have an issue with an order which seemed to slip through the cracks and go unnoticed for a little while however when I prompted them and questioned the delay they... Toon meer
We live on the 9th floor of a block of flats but the lift only goes to the 8th floor. Despite this, the courier took the time to run up the stairs and leave the parcel outside our front door. Someti... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Medical Supplies - Needles, Syringes and Kits
Contactgegevens
Lytchett House, 13 Freeland Park, Wareham Road, BH16 6FA, Poole, Verenigd Koninkrijk
- +44 7546 954392
- info@medbasic.co.uk
- medbasic.co.uk
3,9
Goed
376 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fast delivery well worth the money
9 juni 2023
Review zonder uitnodiging
Just don’t order from the NOT SERIOS
I received the package after 5 business days, no answering to any emails or phone call during that period, it’s a medical related product, they should be more serious, because I didn’t receive amy confirmation I ordered similar product from other place, and didn’t need it anymore, I sent an email after emails to get a refund or any news. Nothing.
11 juni 2023
Review zonder uitnodiging
Excellent products
The products are of very high quality and great value for money
20 juni 2023
Review zonder uitnodiging
What a service!!!
The cost and quick processing of my orders through to delivery has been seemless. You can't fault efficiency.
16 juni 2023
Review zonder uitnodiging
Good company
Replied to my email very fast, my order turned up on time and exactly what I ordered, I will definitely order again
21 juni 2023
Review zonder uitnodiging
Needed some urgent medical supplies so…
Needed some urgent medical supplies so paid a fortune for next day delivery...4 days later no sign of items, no reply to emails. Requested a refund.
Edit. It's now been a week since I placed my order for next day delivery. No sign of the order, no response from any of my emails. The phone number is just a mobile that goes to voicemail. Clearly a scam. Avoid.
6 juni 2023
8 days and items havent arrived as of…
8 days and items havent arrived as of yet, ive had to go and buy insulin syringes elsewhere or we would have been without this whole time. No reply to several emails sent, no refund or explanation at all. First time using this company and unfortunately i can't recommend, you are playing around with others health and need to realise this could end up with fatal consequences.
25 mei 2023
Terrible service - Avoid
MEDBASIC appalling….if I could give zero stars I would.
How they have. 4* review is beyond me.
Disappointed with experience.
Ordered products online and paid via PayPal, probably the only reason I got any form of refund to be fair as MEDBASIC do not respond to email queries.
Products didn’t arrive, no tracking information provided.
Would not recommend ordering from MEDBASIC if you actually require products.
No apologies offered either.
**Additional information provided to MEDBASIC as requested 02/06/2023, partial refund provided only - not sure why I should be out of pocket**
31 mei 2023
Antwoord van MEDBASIC
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Got what I ordered when I was supposed…
Got what I ordered when I was supposed to get it.
Decent equipment
3 februari 2023
Antwoord van MEDBASIC
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Very good service and services
6 februari 2023
Antwoord van MEDBASIC
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
I am satisfied and I recommend it
6 februari 2023
Antwoord van MEDBASIC
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Really happy with the service and the…
Really happy with the service and the products.
3 februari 2023
Antwoord van MEDBASIC
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Delivery was fast an exactly what they…
Delivery was fast an exactly what they said. Definitely order again.
31 januari 2023
Antwoord van MEDBASIC
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Ordered online
Ordered online, easy to navigate. Kept updated along the way with order confirmation and royal mail tracking.
1 februari 2023
Antwoord van MEDBASIC
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Awful
Placed an order with this company on 4/1. Almost immediately £31.87 was taken from my account. 2 days later I received an email to inform me they couldn’t supply the items ordered for over a month, did I want to wait?? I requested a refund and was told it would be in my bank within 5 days. Several emails later and I’m still waiting for a refund. Last email informed me it was “nothing to do with them, apparently they don’t process their own refunds.
Certainly will not be ordering from them again. Customer service is non existent!
Update - Been contacted by Trustpilot, apparently Medbasic don’t think I’m a genuine customer, I can assure you I am.
MedbasicI have replied to your email and have yet to receive a response from you.
4 januari 2023
Antwoord van MEDBASIC
Dear Julie,
I am deeply sorry to hear about your negative experience with our company. It is unacceptable that your refund has not been processed yet, and I understand your frustration. I would like to sincerely apologize for any inconvenience this has caused you.
I would like to assure you that we take this matter seriously and will do everything in our power to resolve the issue as quickly as possible. We have reached out to you via email in an effort to resolve the issue at hand.
Once again, I apologize for the inconvenience and I hope to have the opportunity to make this right.
Best regards,
Claire
Quality
All items arrived with fast delivery and were well packaged. I will be shopping here again and would highly recommend.
3 oktober 2022
Review zonder uitnodiging
Great service just a delay on receiving…
Great service just a delay on receiving but that’s not down to you it’s down to Royal Mail strikes
1 december 2022
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