Nothing particularly special about the Medi-Grade stuff. The mask was a bit ill-fitting, so if you’re buying it in the hope of tackling under-eye bags, I wouldn’t bother as it barely makes contact wit... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
After months of wrestling with a very sore neck, probably caused by spending long hours at my computer, and spending hundreds on physio, I ordered Medi Grade's inflatable neck traction device. It's pl... Toon meer
Bedrijf heeft geantwoord
Das Produkt passt und es erfolgte eine schnelle Lieferung. Etwas störend ist, dass in jeder der Packungen ein grüner Beutel beiliegt. Weil da überall das Logo aufgedruckt ist, kann man die Beutel auch... Toon meer
Bedrijf heeft geantwoord
Sto usando da vari mesi la Rinse bottle nasale con le relative bustine di sali, attraverso la comoda bottiglia faccio quotidianamente delle irrigazioni nasali e così ho risolto i problemi di congestio... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Medi Grade combines innovative healthcare products with home use functionality.
Contactgegevens
Medina House, YO16 4LZ, Bridlington, Verenigd Koninkrijk
- info@medigrade.store
- medigrade.store
4,4
Uitstekend
468 reviews
Vraagt klanten om een review
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Produkt passt - Schnelle Lieferung
Das Produkt passt und es erfolgte eine schnelle Lieferung. Etwas störend ist, dass in jeder der Packungen ein grüner Beutel beiliegt. Weil da überall das Logo aufgedruckt ist, kann man die Beutel auch nicht unbedingt als WhiteLabel anderweitig verwenden. Irgendwann kann man damit werfen, wie mit Wattebällchen.
26 januari 2026
Antwoord van Medi Grade
Hallo,
vielen Dank für Ihre 5-Sterne-Bewertung und dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen.
Wir freuen uns, dass das Produkt gut passt und die Lieferung schnell erfolgte. Auch Ihren Kommentar zu den Taschen wissen wir zu schätzen. Ihr Feedback ist uns wichtig und wir werden es an unser Team weiterleiten, während wir unsere Verpackungsoptionen und Möglichkeiten zur Verbesserung des Gesamterlebnisses prüfen.
Vielen Dank noch einmal für Ihre Unterstützung und dass Sie sich für Medigrade entschieden haben.
Sehr schnelle Lieferung
Der Flaschen-Wärmer ist sehr gut und entspricht genau der Beschreibung. Leider ist die Anleitung nicht auf deutsch und man musste erst beim Hersteller eine auf deutsch nachfragen. Die Kommunikation sollte auch auf deutsch sein wenn man nach Deutschland liefert. Im Endeffekt ist alles gut.
2 februari 2026
Antwoord van Medi Grade
Hallo,
vielen Dank für Ihr Feedback und dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen.
Wir freuen uns, dass Sie mit dem Flaschenwärmer und der schnellen Lieferung zufrieden sind. Wir möchten außerdem klarstellen, dass dem Produkt eine deutsche Bedienungsanleitung beiliegt. Sollten diese gefehlt haben oder Sie eine weitere Kopie benötigen, kontaktieren Sie uns bitte direkt. Wir helfen Ihnen gerne weiter.
Wir schätzen auch Ihre Anmerkungen zur Kommunikationssprache. Ihr Feedback ist uns sehr wichtig, und wir arbeiten kontinuierlich daran, unsere Dokumentation und den Kundenservice für unsere Kunden in Deutschland zu verbessern.
Wir freuen uns, dass alles letztendlich geklärt werden konnte, und bedanken uns, dass Sie sich für unser Produkt entschieden haben.
Mit freundlichen Grüßen,
Katrina
Medi Grade Kundenservice
Antwoord van Medi Grade
Grazie mille per la tua gentile recensione! Siamo lieti che tu abbia trovato la nostra assistenza rapida e utile. Il tuo feedback è davvero apprezzato.
Antwoord van Medi Grade
Thank you for bringing this to our attention, and we’re very sorry for the frustration this delay has caused. This is absolutely not the experience we want for our customers.
We are currently investigating what happened with your delivery, as we can see it has taken much longer than expected. Our team will reach out to you directly to resolve this and make things right as quickly as possible.
Thank you for your patience while we look into this.
Antwoord van Medi Grade
Thanks so much for the 5 review!
Your support means a lot to us—if you ever need anything, we’re just a message away!
Antwoord van Medi Grade
Thank you so much for your review! 😊
We’re really glad you’re happy with the product and the fast delivery. Hope to see you again soon!
Excellent service and delivered on time.
29 september 2025
Antwoord van Medi Grade
Thank you so much for your kind feedback! We’re glad to hear your order arrived on time and that you were happy with our service. 😊 If you have any other questions or need further assistance, we’re always happy to help.
Warm regards,
Katrina
Medi Grade Customer Service
these are the perfect sick bags for…
these are the perfect sick bags for travelling with kids.
26 augustus 2025
Antwoord van Medi Grade
Hi Georgia,
Thank you so much for your 5-star review! We’re delighted to hear the sick bags are working perfectly for your travels with kids. Feedback like yours means a lot and keeps us motivated to create helpful solutions for families on the go.
Safe travels,
The MediGrade Team
Antwoord van Medi Grade
Hello,
Thank you so much for your kind feedback — we’re really glad to hear that you’re happy with our service. Your satisfaction means a lot to us! If you ever need any support or assistance in the future, please don’t hesitate to reach out — we’re always happy to help.
Kind regards,
Katrina
Medi Grade Customer Service
Great piece of kit
Really useful kit in a handy zipper bag. I have a facial rash due to chemotherapy and the masks help to ease the itchiness. Comfy to wear too.love the fact I can choose between full face mask, eye mask, eye pads and under eye pads.
29 juli 2025
Antwoord van Medi Grade
Hello Wendy,
Thank you so much for your kind review. We're really glad to hear the kit has been helpful and that you're enjoying the different mask options. Your support truly means a lot to us.
Enjoy the soothing relief, and thank you again for choosing Medi Grade! If you ever have any questions or suggestions, we’re always here to help.
Wishing you all the best,
Katrina
Medi Grade Customer Service
Antwoord van Medi Grade
Hello Cathy,
Thank you so much for your kind words! We’re delighted to hear you were impressed with the packaging and instructions. Your feedback truly means a lot to us. If you ever need anything, we’re just a message away!
Warm regards,
Katrina
Medi Grade Customer Service
Complete amateurs STAY AWAY
Placed an order on the 8th of July. No tracking information given. Emailed them on the 21st of July asking about my order and was told that there was a fulfilment error, and unfortunately my order was not processed as expected. Processed my refund at the same time without even bothering to ask me if I would rather wait to receive the items instead. They have no customer support number either so you can forget it if you prefer to speak to someone on the phone. Stay away guys would not recommend them in a million years. A complete shambles of a company.
21 juli 2025
Review zonder uitnodiging
Antwoord van Medi Grade
Hello Abi X,
We're truly sorry to hear about your experience and regret the inconvenience this has caused. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention.
Unfortunately, due to a fulfillment error, your order was processed despite the item being out of stock. As soon as we realized the issue, we issued a full refund to avoid further delay or confusion. We understand how frustrating it must have been not to receive tracking updates, and we sincerely apologize for the lack of clear communication.
We also understand that not having phone support can be disappointing. While we currently provide assistance via email, we’re actively monitoring and responding — so please don’t hesitate to reach out anytime.
Your feedback is important to us and has been shared with our team to help prevent this from happening again. If there’s anything more we can do — or if you'd consider giving us another chance — we’d be grateful for the opportunity.
Thank you again for your honest feedback.
Sincerely, Katrina
Medi Grade Customer Service
La "Rinse bottle nasale", una ottima invenzione
Sto usando da vari mesi la Rinse bottle nasale con le relative bustine di sali, attraverso la comoda bottiglia faccio quotidianamente delle irrigazioni nasali e così ho risolto i problemi di congestione di cui ho sempre sofferto. Grazie.
24 juni 2025
Antwoord van Medi Grade
Hello!
Grazie mille per la sua recensione! Siamo felici che la Rinse Bottle nasale l’abbia aiutata a risolvere i problemi di congestione. Le auguriamo continui benefici e una respirazione sempre più libera!
Un caro saluto,
Katrina
Medi Grade Customer Service
Easy to order great delivery seems like…
Easy to order great delivery seems like a quality product thanks
22 mei 2025
Antwoord van Medi Grade
Hello Mike,
Thank you so much for your wonderful feedback! We're thrilled to hear that you found the order process easy and that you were happy with the quick delivery and the quality of the product. Your satisfaction means a lot to us, and we truly appreciate your support. If you ever need anything else, feel free to reach out!
Warm regards,
Katrina
Medi Grade Customer Service
Came broken
1 mei 2025
Review zonder uitnodiging
Antwoord van Medi Grade
Hello Shanjay,
We're truly sorry to hear that your item arrived damaged — this is certainly not the experience we want for our customers. Please know that we're here to make things right.
Kindly reach out to our support team with your order details, and we'll work to resolve this for you as quickly as possible.
Thank you for bringing this to our attention. Once again, we sincerely apologize for the inconvenience and appreciate your patience and understanding.
Best regards,
Katrina
Medi Grade Customer Service
Medi Grade
Excellent service, excellent price, not too happy using SHOP,found it confusing to use
14 april 2025
Antwoord van Medi Grade
Hello Kelvin,
Thank you so much for your kind words and feedback! We're really glad to hear you were happy with both the service and the price.
We’re sorry to hear that the SHOP platform was a bit confusing — we’ll definitely share your comments to help improve the experience. And please remember, if you ever have any difficulties, we're always here to help!
Warm regards,
Katrina
Medi Grade Customer Service
Great product
18 maart 2025
Antwoord van Medi Grade
Hello Gillian,
We are delighted to receive your wonderful review! Your recommendation means the world to us! We are so pleased that we were able to meet your expectations. Thank you for choosing Medi Grade.
If you ever need anything else, feel free to reach out!
Gratefully,
Katrina
Medi Grade Customer Service
Antwoord van Medi Grade
Hello Alan,
Thank you so much for your kind words! We're really glad to hear you’re impressed with the ear cleaning kit. Your satisfaction is our top priority, and we are always here to ensure you have a positive experience with our products. 👌 If you ever need anything, we're here to help!
Warm regards,
Katrina
Medi Grade Customer Service
Antwoord van Medi Grade
Hello Matthew,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with both our products and service. Your support means a lot to us, and we look forward to serving you again in the future! 😊
If you ever need anything else, feel free to reach out!
Warm regards,
Katrina
Medi Grade Customer Service
Great quality for the price.
24 februari 2025
Antwoord van Medi Grade
Hello Andrew,
Thank you for your kind words! We're thrilled to hear that you found our product to be a great value. Providing high quality at an affordable price is what we strive for, and we're glad we met your expectations. We appreciate your support and hope to serve you again in the future! 😊
If you ever need anything in the future, don't hesitate to reach out. We're here to help!
Gratefully,
Katrina
Medi Grade Customer Service
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