Nothing particularly special about the Medi-Grade stuff. The mask was a bit ill-fitting, so if you’re buying it in the hope of tackling under-eye bags, I wouldn’t bother as it barely makes contact wit... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
After months of wrestling with a very sore neck, probably caused by spending long hours at my computer, and spending hundreds on physio, I ordered Medi Grade's inflatable neck traction device. It's pl... Toon meer
Bedrijf heeft geantwoord
Das Produkt passt und es erfolgte eine schnelle Lieferung. Etwas störend ist, dass in jeder der Packungen ein grüner Beutel beiliegt. Weil da überall das Logo aufgedruckt ist, kann man die Beutel auch... Toon meer
Bedrijf heeft geantwoord
Sto usando da vari mesi la Rinse bottle nasale con le relative bustine di sali, attraverso la comoda bottiglia faccio quotidianamente delle irrigazioni nasali e così ho risolto i problemi di congestio... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Medi Grade combines innovative healthcare products with home use functionality.
Contactgegevens
Medina House, YO16 4LZ, Bridlington, Verenigd Koninkrijk
- info@medigrade.store
- medigrade.store
4,4
Uitstekend
468 reviews
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Antwoord van Medi Grade
Hello Su,
Thank you so much for your lovely feedback! We're delighted to know you had a 5-Star experience and we're so pleased that we were able to meet your expectations. Thanks for your purchase and for leaving a 5-star review!
Gratefully,
Katrina
Medi Grade Customer Service
Antwoord van Medi Grade
Hello Tamara,
Thank you so much for your feedback, it made our day!
I am delighted to know you received your order promptly. We truly appreciate your support and hope to serve you for many more enjoyable experiences in the future.
Gratefully,
Katrina
Medi Grade Customer Service
Wonderful product
Wonderful product. Great service from distributor. Will definitely buy again
28 augustus 2023
Antwoord van Medi Grade
Hi Kaye,
Thank you so much for your lovely feedback! We're so pleased that we were able to meet your expectations. We truly appreciate your support and hope to serve you for many more enjoyable experiences in the future.
Gratefully,
Katrina
Medi Grade Customer Service
Haven’t received it yet
Haven’t received it yet. Orderd about 3 days ago and still not here. It should not take this long, considering I live in the U.K. and this is being shipped within the U.K. I really need this item. Next time I’l get it from Amazon as items come so fast. A lot of the time the next day. Boots and Superdrug are also far quicker in their delivery.
29 augustus 2023
Antwoord van Medi Grade
Hello, Sima Dar
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you've experienced regarding the delay in receiving your recent order. We understand how important it is to have your items arrive promptly, especially when you're in need of them.
Upon investigating your order, we have confirmed that your package was dispatched from our warehouse on the 30th of August 2023. Our records indicate that the tracking information is accurate however, it seems that there might be a delay in Royal Mail's website updates, which could be causing confusion about the current status of your delivery.
We acknowledge your concerns about the delivery timeframe, especially given that you reside in the U.K. Your order is in Guaranteed Tracked Standard Shipping with an estimated delivery time of 4 to 6 days. You should receive it shortly.
We understand the frustration of waiting for a package, and we appreciate your patience during this time. If you haven't already, we recommend reaching out to any household members or neighbors who might have received the delivery on your behalf. Additionally, we suggest checking around your premises, including secure locations, as sometimes packages are left in inconspicuous spots.
If your order does not arrive within the estimated timeframe or if you encounter any further issues, your satisfaction is important so please feel free to message us so that we can work towards resolving any concerns you may have.
Kind regards,
Katrina
Medi Grade Customer Service
Received
Item not received at time I received this review request
Item received today. Not sure about product yet
24 augustus 2023
Antwoord van Medi Grade
Hello,
We greatly appreciate you reaching out to us regarding the matter. We sincerely apologize for the inconvenience you encountered concerning the delivery of your most recent order.
Upon a thorough review of your order information, we can confirm that your item was successfully delivered on August 30th, 2023.
Could you please consider checking with a member of your household or perhaps a neighbor who might have received the delivery on your behalf? Additionally, it might be worth looking in any secure locations around your premises, such as behind bins or similar spots.
Your satisfaction is important so please feel free to message us so that we can work towards resolving any concerns you may have.
Kind regards,
Katrina
Medi Grade Customer Service
Bags portable
14 augustus 2023
Antwoord van Medi Grade
Hi Jacqueline,
Thanks for your purchase and for the fantastic review! We truly appreciate your support and hope to serve you for many more enjoyable experiences in the future.
Gratefully,
Katrina
Medi Grade Customer Service
Antwoord van Medi Grade
Hello Ian,
Thank you so much for your kind words! We are delighted to know you received your order promptly. We always strive to provide a comprehensive and accurate description of our products, so it's great to hear that we met your expectations in this regard. We truly appreciate your feedback.
We truly appreciate your support and hope to serve you for many more enjoyable experiences in the future.
Gratefully,
Katrina
Medi Grade Customer Service
Antwoord van Medi Grade
Hello Mark,
Thank you so much for your feedback, it made our day!
I am delighted to know you received your order promptly and the product worked really well. That's great to hear. Thanks for sharing your rating with us and the community.
Gratefully,
Katrina
Medi Grade Customer Service
Received confirmation item shipped with…
Received confirmation item shipped with tracking number. A few days later received refund and notification last remaining item in warehouse damaged, do refund issued.
13 juli 2023
Antwoord van Medi Grade
Dear Penny,
We would like to extend our sincerest apologies for the inconvenience you experienced with your recent order. We understand how frustrating it must have been to receive conflicting notifications regarding the status of your item, and we apologize for any confusion caused.
Upon checking your order details, we discovered that there was an unfortunate incident in our warehouse, resulting in the damage of the last remaining item of your order. As a result, we were unable to fulfill your order as originally planned, and a refund was issued to you promptly.
We understand that this unexpected turn of events can be disappointing, and we deeply regret any disappointment or inconvenience this may have caused you. Our team strives to provide the highest level of service and to ensure that every order is fulfilled accurately and efficiently. Unfortunately, on rare occasions, unforeseen circumstances such as warehouse incidents can occur, impacting our ability to meet our customers' expectations.
We have taken immediate steps to address the issue in our warehouse to prevent similar incidents from happening in the future.
Once again, we sincerely apologize for any inconvenience caused by this situation. We appreciate your understanding and the opportunity to improve our services based on your feedback. If you have any further concerns or questions, please do not hesitate to contact us. We are here to assist you in any way we can.
Thank you for your patience and continued support.
Best regards,
Katrina
Medi Grade Customer Service
Great Company
Great Company. Had a minor delivery problem with an apparent postal loss however Katrina in Customer Services quickly & efficiency sorted the issues out with an immediate replacement. Can't fault this Company.
4 juli 2023
Antwoord van Medi Grade
Hello there,
Thank you for your kind words and positive feedback! We're thrilled to hear that you had a great experience with our company, despite the minor delivery problem you encountered.
We understand that unforeseen issues can sometimes arise during the delivery process, but we're delighted that our Customer Services team was able to swiftly and efficiently resolve the problem for you.
Your satisfaction is important to us since they’re a direct representation of all our hard work and effort. Seeing that you had a 5-Star experience is the best thing we could hope for!
We value your support and look forward to serving you again in the future.
Gratefully,
Katrina
Medi Grade Customer Service
Was sent wrong parcel and something…
Was sent wrong parcel and something that isn’t even on the we site but can’t fault the customer service as they sorted out straight away
12 juli 2023
Antwoord van Medi Grade
Hello Charlie,
Thank you for bringing the issue to our attention, and I apologize for the mix-up with your order. We strive to provide a seamless and error-free shopping experience, and it's disappointing to hear that you received the wrong parcel and an item that isn't even listed on our website.
However, I'm glad to hear that our customer service team was able to quickly resolve the issue for you. Promptly addressing problems and ensuring customer satisfaction are our top priorities. I appreciate your understanding and patience during this situation.
Your feedback helps us improve our processes and deliver better service to all our customers. We're here to ensure that your future experiences with us are smooth and hassle-free. We value your feedback and look forward to serving you better in the future.
If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to our customer service team.
Kind regards,
Katrina
Medi Grade Customer Service
Antwoord van Medi Grade
Hello Magda,
Thank you so much for your feedback, it made our day!
I am delighted to know you received your order promptly and you found our great product of good quality! It means a lot to us. Thanks for your purchase and for leaving a 5-star review!
Gratefully,
Katrina
Medi Grade Customer Service
Very clear ordering
Very clear ordering, fast delivery, earlier than expected and the products are great quality.
2 juli 2023
Antwoord van Medi Grade
Hi Olivia,
Thanks for your purchase and for leaving a 5-star review! We're so pleased that we were able to meet your expectations. We truly appreciate your support and hope to serve you for many more enjoyable experiences in the future.
Gratefully,
Katrina
Medi Grade Customer Service
Efficient service the Item delivered…
Efficient service the Item delivered was in the time frame quoted.
11 juni 2023
Antwoord van Medi Grade
Hi Irene,
Thank you so much for your lovely feedback! We aim to delight our customers every time and I'm so pleased that we were able to meet your expectations. Thanks for your purchase and for leaving a 5-star review!
Gratefully,
Katrina
Medi Grade Customer Service
Fantastic gel mask set
Fantastic gel mask set! Very prompt delivery, good quality and fair price.
7 juni 2023
Review zonder uitnodiging
Antwoord van Medi Grade
Hello Emma,
Thank you so much for your fantastic feedback on our gel mask set! We're thrilled to hear that you found it fantastic. We're delighted to know you had a 5-Star experience and we're so pleased that we were able to meet your expectations. Your positive feedback is greatly appreciated. We hope you continue to enjoy using our products!
Gratefully,
Katrina
Medi Grade Customer Service
Very good and comfortable mask
Product arrived on time and in good condition, at first use it does block out all light and only leaks when the mask moves. If it had been slightly larger overall it would be perfect. Getting the tension correct is easy with the velcro strip.
I am a Side sleeper and this is the only reason that I would have liked the mask to have been slightly larger, as when I move my head on the pillow, the mask slips slightly and leaks light in.
The mask is very comfortable and fits across my eyes perfectly.
I can thoroughly recomend this mask.
3 juni 2023
Antwoord van Medi Grade
Hi James,
For you to say that we are well-recommended makes our day!
Thank you for the lovely feedback! We’ve found it’s a definite customer favorite and seeing that you had a 5-Star experience is the best thing we could hope for! Thank you for choosing Medi Grade.
Cheers!
Katrina
Medi Grade Customer Service
I was looking for a wide tape to cover…
I was looking for a wide tape to cover my keloid scar
4 juni 2023
Antwoord van Medi Grade
Hello Ramesh,
Thank you for taking the time to share your positive review regarding your search for a wide tape to cover your keloid scar. We appreciate your feedback and are delighted to hear that we were able to meet your needs.
We understand that keloid scars can be a sensitive matter, and finding the right tape to suit your needs is essential.
If there is anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to us. Thanks for your purchase and thank you for choosing Medi Grade.
Cheers,
Katrina
Medi Grade Customer Service
Very good service from Medi Grade
Very good service from Medi Grade, prompt delivery.
Can’t give opinion on product as I’ve only just started using it.
4 juni 2023
Antwoord van Medi Grade
Hello Peter,
Thank you so much for your lovely feedback! We're delighted to know you had a 5-Star experience and we're so pleased that we were able to meet your expectations. Thanks for your purchase and for leaving a 5-star review!
Gratefully,
Katrina
Medi Grade Customer Service
Good product that my girlfriend uses…
Good product that my girlfriend uses every day, delivered quickly
1 juni 2023
Antwoord van Medi Grade
Hello Alun,
Thank you so much for your fantastic feedback! We're thrilled to hear that our product has become an integral part of your girlfriend's daily routine. Delivering exceptional quality and providing a seamless shopping experience are among our top priorities, so we're glad to know that we could meet your expectations with a speedy delivery.
Thank you once again for choosing our product. We truly appreciate your support and hope to serve you for many more enjoyable experiences in the future.
Kind regards,
Katrina
Medi Grade Customer Service
Antwoord van Medi Grade
Hello Paula,
We appreciate your feedback regarding your recent purchase. We apologize for any inconvenience caused by the fit and weight of the product. Our aim is to provide comfortable and enjoyable experiences for our customers, and your feedback will be used to identify areas for improvement as we work towards enhancing our product.
I will be happy to help and offer you a suitable resolution for your concerns! Your satisfaction is important so please contact us by replying to this email and we’ll work to resolve your issues ASAP.
Kind regards,
Katrina
Medi Grade Customer Service
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