Can't recommend Mega Fancy Dress highly enough! Ordered two days before christmas eve at nearly 4pm,in a last minute panic-arrived next day! Fantastic range of costumes and excellent value for money t... Toon meer
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Lees wat reviewers zeggen
Excellent customer service here! Order was taken by Netashe who was very helpful in filling our large order of 40 costumes. When a few of the costumes didn't arrive with the package they were eager t... Toon meer
Excellent customer service! Quick delivery, very good quality and price! Very pleased with my purchase. I brought pirate princess costume dress for my 7 year old daughter for world book day, she fi... Toon meer
Paid for next day delivery so stayed in all day Saturday 7th October did not arrive telephoned on Monday left a message no one called back and have sent two emails no reply. Costumes arrived followin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Mega Fancy Dress is one of the UK's top 5 fancy dress website. We have thousands of fancy dress products to choose from, which are guaranteed to really capture your imagination. Our huge product range will ensure that we can provide you with the costume for any fancy dress party, and if you haven't decided on a theme yet, but are looking for suggestions, we have thousands of ideas. Mega Fancy Dress have an excellent relationship with all their suppliers meaning we can provide top quality fancy dress costumes at the best prices. We also have a guaranteed next day delivery service, so you can have the costume you like, when you like.
Contactgegevens
Unit 17 Bellingham Way, ME20 7HP, Aylsford, Verenigd Koninkrijk
- 0845 6344193
- info@megafancydress.co.uk
- megafancydress.co.uk
4,3
Uitstekend
7K reviews
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Fantastic company
Fantastic company, ordered costume from them but turned out that there was a mix up and it was out of stock, had great communication with Abigail and got a similar one sent out promptly and in good time for the event. Thanks for the great service...
5 januari 2019
Review zonder uitnodiging
love dress up days!
my daughter and I love Mega Fancy dress and have ordered from you on many occasions. All our items have been very good quality for money. we shall look forward to many more 'dress up' days and items from your collection.x
4 januari 2019
Review zonder uitnodiging
Prompt and good quality
Everything arrived quickly and was exactly as described.
4 januari 2019
Review zonder uitnodiging
Can't recommend Mega Fancy Dress highly…
Can't recommend Mega Fancy Dress highly enough! Ordered two days before christmas eve at nearly 4pm,in a last minute panic-arrived next day! Fantastic range of costumes and excellent value for money too,will definitely be using these guys again!
4 januari 2019
Review zonder uitnodiging
Item ordered 21st never arrived
Item ordered 21st for New Year’s eve, never arrived!! tracking number not recognised & offices closed (surely the time of year would warrant a business of this nature to be there for its customer) told today 10 days for a refund & no apology proffered
2 januari 2019
Review zonder uitnodiging
Antwoord van Mega Fancy Dress
Hi,
Sorry to hear that, Unfortunately the office was close from the 29th of December to the 2nd of January. As explained over the phone, royal mail has most likely lost the item as the tracking number wasn't recognised. Due to this we have classified this as a missing item and explained that we would refund you on the 3rd which is when the 10 working days are up. Had you not received the item by the estimated delivery date it is the buyers responsibility to contact us and make us aware so we could have rectified this however, there was no notice of this to let us know, when the office was open on the 27th and 28th. Therefore we were unable to assist with an issue we were not notified about.
Kind Regards
MegaFancyDress
Avoid from this seller!!!
Avoid from this seller. Item been lost. Don’t reply on messages, not refund me. Never again!!!
23 december 2018
Review zonder uitnodiging
Antwoord van Mega Fancy Dress
Hi,
No messages received from you for us to not respond to. If you would like to get in contact in regards to a missing item please email info@megafancydress.co.uk and will will be able to assist you and after 10 working days refund or resend.
Mega Fancy Dress are absolutely second to none!
Mega Fancy Dress are absolutely fantastic, so helpful. Special thanks to Abigail who is an expert in customer service! I ordered a Star Trek top which was dispatched so fast! But it was too big, (my fault not theirs!) so I sent it back to exchange for the smaller size, which was done in double quick time. The top is great quality, just fine! This has been an all round superb experience. Thanks Abigail and Mega Fancy Dress I thoroughly recommend you without reservation.
20 december 2018
Review zonder uitnodiging
Brilliant service from Abigail.
Brilliant service from Abigail.
Even though my item was damaged during delivery it was promptly dealt with and a replacement was sent straight away.
Would definitely recommend.
5 december 2018
Review zonder uitnodiging
Fabulous costume my son looked the part…
Fabulous costume my son looked the part for his ancient Egyptian day fast Delivery got before expected time. Would recommend to others.
4 december 2018
Review zonder uitnodiging
Started off ok with the order
Started off ok with the order, arrived a few days later, wasn’t for me so sent it back (record delivery) sent back 11th Nov well inside the 14day policy, after a few days I emailed asking if they had received as Royal Mail online tracker saying it wasn’t, I sent Mega Fancy Dress the conformation it had been sent back as I didn’t want to be at fault for it not coming back in time for refund (sent on 7th, 2-3 day delivery via Royal Mail meant it would arrive the latest 9th, still within the date I bought the product on 27th Oct) I then email again asking if received as no refund and they advise me received 15th Nov and refund would be processed - week later still no refund, this was down to an “admin error”. A partial refund was then in my account today of £18.90.
£18.90 is 10% less of the value of the item I bought, I’m outraged because I did everything to keep them up to date, apologise on behalf of the Royal Mail and chase it up, but yet the company can be so small minded not to accept any of that and still deduct 10% of the purchase price.
Also, why do I not have a refund for the delivery? No where on your website says you do or do not refund delivery costs.
May be a small complaint but never less it’s disgusting the company does that.
28 november 2018
Review zonder uitnodiging
Antwoord van Mega Fancy Dress
Hi,
You were refunded on the 15th of the month, unfortunately it did fail the first time it was refunded however it was pushed through again after you asked. We don't refund delivery costs as the service was carried out . You were refunded as per the policy. It does state on the website that some items if returned may be subject to a restocking fee. No comments were made on delivery of the product back to us as it was within policy.
Loved my outfit 👍 It was so…
Loved my outfit 👍 It was so comfortable and everyone commented on how classy my Cheryl Cole outfit looked. I’m a size 12 but felt amazing and sexy in this outfit😁 very happy and highly recommend.
28 november 2018
Review zonder uitnodiging
Great stuff
Great stuff, perfect for what we needed.
Delivery was good, packaging was fine.
Have ordered a few things from them and had no problems.
15 november 2018
Review zonder uitnodiging
Ordered from Mega Fancy Dress several....
Ordered from Mega Fancy Dress several times, always best prices and super fast delivery. Excellent. Thank you.
15 november 2018
Review zonder uitnodiging
Service was very fast and great quality item
Service was very fast and efficient. Item I ordered was the slightly larger size dress 9-10 for my 8 yr old. This seemed to fit perfect. I would advise therefore to go for the larger size up. Quality was good. I would definitely use this service again.
15 november 2018
Review zonder uitnodiging
Yellow brick road
Very quick service and a lovely Dorothy outfit for Xmas.
15 november 2018
Review zonder uitnodiging
Ordered 2 Halloween costumes
Ordered 2 Halloween costumes the day before Halloween.. paid a bit extra to have them delivered by 1pm the next day.. was so glad there was this option and they arrived in good time and I was really pleased with the costumes.. great quality and great service. Will definitely use in the future.
15 november 2018
Review zonder uitnodiging
Great service and reasonable price
Great service and reasonable price. Very happy and will recommend.
15 november 2018
Review zonder uitnodiging
great product
great product. was a hit at my Halloween work party. Came in perfect condition and arrived quickly
8 november 2018
Review zonder uitnodiging
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