I loved my experience using Memorygram to help document my Mom's story. It gave me options for using their suggested questions or developing my own, it was super easy to rearrange the order of the que... Toon meer
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I had a horrible experience with this service. The concept is good but their customer service is so bad. I would have given them negative star review if it was available. They totally messed up... Toon meer
The Memorygram Legacy Book is such a meaningful and well-designed way to preserve life stories and memories. The guided prompts make it incredibly easy to get started, and over time it turns into some... Toon meer
Bedrijf heeft geantwoord
The customer service at Memorygram was phenomenal. I was very slow in writing my book and they gave me an extension. Kris at customer service then helped me through the closing part as I was having tr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
MG Services LLC serves as an administrative holding entity for legacy assets and logistical coordination. This page is maintained for corporate record-keeping and internal compliance purposes only.
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Verenigde Staten
- memorygram.com
3,9
Goed
85 reviews
Heeft 72% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Updated - Retaliatory call after leaving this review
This company is a SCAM! Do not give them your money. They do not provide you with the service you pay for. I strongly discourage anyone from using Memorygram.
Over the past three months, the company has repeatedly failed to deliver the subscription service I purchased for my grandfather. He regularly does not receive his scheduled weekly calls. When calls do occur, the questions are out of order in the online book, and he is prompted with questions I did not select. These are not isolated incidents — they are ongoing, recurring issues.
I have spent an unreasonable amount of time contacting customer service, following up, and escalating the matter to management. I even reached out directly to the CEO in an effort to resolve the situation. Despite multiple assurances that the problems had been corrected, they continue.
The service has not been delivered as promised, and the lack of consistent resolution demonstrates serious reliability and accountability concerns. Based on my experience, I would strongly advise others to proceed with extreme caution or consider alternative options.
*Edited to add: On Feb. 26, I received a call from a Memorygram representative named Christopher who was aggressive, confrontational, and raised their voice at me about my feedback, including this Trustpilot review. I was shocked that, instead of attempting to resolve the ongoing service failures and lack of communication I’ve documented — or simply trying to understand my frustration from a customer’s perspective — the focus was on pressuring me about my public reviews.
Being contacted and spoken to in that manner for sharing my honest experience was completely unacceptable and deeply concerning. I remained calm and reiterated that my issues remain unresolved, but the call was unproductive.
As a result, I have blocked their number, requested cancellation of my account, and asked for no further contact. This interaction only reinforces my concerns about this company’s professionalism and customer care.
16 februari 2026
Review zonder uitnodiging
Antwoord van memorygram.com
We are sorry your experience did not meet your expectations. We made numerous attempts over an extended period to resolve your concerns and worked hard to do right by you and your grandfather. Despite our best efforts, we were unable to reach a satisfactory resolution. We wish you all the best going forward.
With Gratitude, The Memorygram Team
Watch your credit card - they will not refund what they promised
I was using Memorygram when they released new software and it became one nightmare after another. I had ongoing conversations via email with their customer service discovering problems and glitches. The final straw was ordering the book that should have been free. They said - we’ll refund the charge - but they didn’t. Unfortunately I was preoccupied with the birth of a grandchild 8 weeks premature and didn’t track the charge closely enough.
Fast forward 6 months when my DH finally finishes his book and they want him to pay for shipping, which also should have been included in the original price. They said we’ll refund the charge. This time I was watching the card more closely and realized not only did we need to make a second call to get the delivery charges refunded but I was never reimbursed for the charges associated with my book Memorygram was not interested in refunding the charge but would give me product in exchange for- which I have no need for.
31 augustus 2025
Review zonder uitnodiging
Really poor customer service
Really poor customer service. A phone call that should have taken 5 minutes took over 30 because the agent I was speaking with didn't seem to know the answer to any of my questions. I wanted a refund at that point, but was told I was past the refund window. It's all a totally lost cause and a waste of money. I could have created a memory book myself for less.
28 januari 2026
Review zonder uitnodiging
Antwoord van memorygram.com
We take customer experience seriously, and we want to make things right when something falls short. That said, we are currently unable to locate any order, account, or support record that matches the name shown here (“Anonymous thank you”) or this experience based on the information provided in the review.
Because we could not verify that this review is connected to a real customer interaction, we asked Trustpilot to validate the reviewer and request additional details so we could investigate. Trustpilot was unable to obtain enough information to confirm the reviewer’s identity or connect the review to a verified purchase, but the review remains live.
We have also formally requested that Trustpilot remove the review due to the lack of verifiable customer details.
If you are a real customer and would like us to look into this immediately, please reach out to our support team from the email address used at checkout, or include your order number, and we will review the notes and account history right away.
Awful Ordering Experience
Unable to order a book to the correct address even though I filled out the correct address.
Repeated error popping up of "please try again" when ordering and now I have two orders of the same book. Awful UI, questionable service. Please do not use memorygram.
13 januari 2026
Review zonder uitnodiging
Antwoord van memorygram.com
We take feedback seriously, which is why we want to add important context here.
This reviewer has posted two separate negative reviews, months apart, under the same name. Despite extensive internal investigation, we have been unable to identify any corresponding customer account, order, support ticket, or communication associated with these claims. We have also made multiple attempts to reach out directly to resolve the issues described and received no response.
We formally asked Trustpilot to verify that these reviews were based on a genuine customer experience. Unfortunately, Trustpilot declined to require verification or supporting evidence. As a result, we are unable to validate whether these reviews reflect real use of our product.
For clarity to readers:
Any duplicate orders caused by checkout errors are immediately refunded by our support team.
Blank pages, storyteller defaults, and layout mismatches described here are not known behaviors of our current system and would be resolvable in minutes if reported to us.
We provide hands-on support for formatting, storyteller setup, and photo placement, and thousands of families successfully complete books every year with our assistance.
We remain open to resolving this if the reviewer is willing to contact us directly at hello@memorygram.com with order details. Until then, we believe it is fair for readers to know that these claims could not be substantiated despite our efforts and Trustpilot’s review process did not require proof.
We encourage prospective customers to review verified customer experiences, reach out to our team with questions, or request a walkthrough before purchasing. We are always happy to help.
— The Memorygram Team
I purchased Memorygram medallions to share memories of my son and mother.
I purchased Memorygram medallions to place on the grave markers of my son and mother. The medallions arrived very, very fast. They are much heavier than I imagined and, I hope, they will stay on the gravemarkers for many years. It is very easy to make the memories. My only problem is deciding what pictures and memories to use and that is a problem for me. I'm a photographer and have thousands of pictures of the two of them. I'm impressed with the quailty, service, and ease of using the app. I can't imagine anything different they should do. Great job and many, many thanks.
29 november 2025
Review zonder uitnodiging
Antwoord van memorygram.com
We are so deeply sorry for the loss of your son and your mother. Honoring them both this way is such a beautiful and lasting tribute, and we hope those medallions bring comfort to everyone who visits for many years to come. Having thousands of photographs to choose from sounds like both a blessing and a beautifully difficult problem to have. Thank you so much for trusting Memorygram with two of the most precious people in your life. It means more than words can say.
With Gratitude, The Memorygram Team
It's like I have My grandmother back.
Memory gram is amazing. I lost my grandmother in 2020 and I wanted to do something special for my mom. So i got her a medallion and uploaded memories for my mother to look back on. Having this has made such a big difference to our family. I feel like I have my Grandma back.
15 oktober 2025
Review zonder uitnodiging
Antwoord van memorygram.com
Thank you so much for sharing your touching story. We’re deeply moved to hear how Memorygram has helped you honor your grandmother and create something so meaningful for your mom. Knowing that it brought comfort and connection to your family, and helped you feel close to your grandma again—means more to us than words can express. We’re truly honored to have played a small part in preserving such special memories.
Best regards,
The Memorygram Team
My daughter got it for me for last…
My daughter got it for me for last Christmas. I have enjoyed remembering my life by the questions they ask. I try to find pictures to include in the book, which I feel is a great option.
14 oktober 2025
Antwoord van memorygram.com
Thank you for sharing your experience with us! We’re so glad to hear that you’ve enjoyed reflecting on your life through Memorygram’s questions. It’s wonderful that you’re pairing your stories with photos, those personal touches make each book truly special. We’re honored to know Memorygram has become a meaningful part of your journey.
Best regards,
The Memorygram Team
You won’t be disappointed. It’s a wonderful way to keep your loved ones memories alive
My 24yr old daughter passed away in January 2025. I stumbled across Memory gram and I can’t explain how impressed how well the site is. I’ve been able to post so many beautiful memories of my sweet daughter and I’m looking forward to placing it on her future headstone so everyone can scan the QR code.
13 oktober 2025
Antwoord van memorygram.com
Thank you so much for sharing your story with us. We are truly sorry for your unimaginable loss, and we’re deeply honored that Memorygram could help you preserve and share your daughter’s beautiful memories. It means so much to know that our platform has provided a way to celebrate her life and keep her spirit alive for all who visit. Your strength and love shine through every word, and we’re grateful to have played even a small part in helping you honor her legacy.
Best regards,
The Memorygram Team
Need more help from Customer Service
This was given at Christmas, 2024 and I’m very behind on the questions. The questions I have answered are no longer showing and I’m no longer receiving a weekly email with a question. When I reached out to Customer Service, I was told my account wasn’t set up to receive weekly questions. . . But it was!
It’s been a very slow process trying to figure out my account. Very frustrating
1 oktober 2025
Review zonder uitnodiging
Antwoord van memorygram.com
Hi Pam. This is Peter from the customer support team. We would love to help solve this for you. Please contact us at (512) 655-3835 at your earliest convenience and we will get this fixed.
Antwoord van memorygram.com
Thank you for your kind words! We’re so glad to hear that you’re enjoying the questions and that they’ve inspired meaningful reflection. Our goal is to make it easy—and enjoyable—to capture the moments and memories that matter most.
Best regards,
The Memorygram Team
Glad for this gift
This experience was easy. Questions were clear and insightful and I just had to type my feelings. I could comment any length and it was quickly saved. It was a good experience.
6 oktober 2025
Antwoord van memorygram.com
Thank you for sharing your experience with us! We’re so happy to hear that you found the process easy and the questions insightful. It’s wonderful to know that Memorygram made it simple for you to capture your thoughts and feelings in your own words. We truly appreciate your feedback and are glad it was such a positive experience.
Best regards,
The Memorygram Team
Antwoord van memorygram.com
Thank you for sharing your reflection with us! We’re so glad that Memorygram has encouraged you to look back over more than seven decades of memories. It’s truly special to know our platform can help preserve a lifetime of experiences and stories to be cherished for years to come.
Best regards,
The Memorygram Team
The Memorygram Experience
I am really enjoying participating in the Memorygram experience. It was a gift from our daughter last Christmas. The questions are interesting and it’s fun to remember past experiences as part of documenting my life story for my children and grandchildren. I highly recommend Memorygram.
6 oktober 2025
Antwoord van memorygram.com
Thank you for sharing your wonderful experience! We’re so glad to hear that Memorygram has made reflecting on your life both meaningful and enjoyable. It’s especially heartwarming to know that your stories will be cherished by your children and grandchildren. We truly appreciate your recommendation and are honored to be part of preserving your family’s memories.
Best regards,
The Memorygram Team
I love it!
I’m not that far along into the stories yet but my son bought me this gift evidently because he wants to hear more about me. That alone makes my day. You make it easy by asking questions about things I wouldn’t have written about that he may want to know. I’m really happy to be doing it. Thank you for your guidance!!
6 oktober 2025
Antwoord van memorygram.com
Thank you for sharing your experience with us! We’re so glad to hear that Memorygram has created such a special connection between you and your son. It’s wonderful that the questions help bring out stories and memories you might not have thought to share, and we’re honored to support you in preserving them. Your happiness truly means a lot to us.
Best regards,
The Memorygram Team
The perfect gift for preservation of memories!
Memorygram was given to myself and my wife as a Christmas gift by our grandson. It is a very thoughtful way to capture memories that may have slipped away had we not answered the questions, added pictures and told our stories for our survivors to have. We are still in the process of completing the process, but I’m looking forward to seeing the completed results.
It is an easy application, but of course being an older guy, I am not as astute as some others. I had a couple issues but I contacted the authors of the app and they squared me away very quickly. I would definitely recommend this app as a thoughtful gift and a way of preserving your memory.
4 oktober 2025
Antwoord van memorygram.com
Thank you for sharing your experience with us! We’re so glad to hear that Memorygram has provided a thoughtful way for you and your wife to preserve your memories for future generations. It’s wonderful that our team could assist you along the way, and we’re thrilled that you found the process easy and meaningful. We truly appreciate your recommendation and are honored to be part of helping you capture your stories.
Best regards,
The Memorygram Team
I liked getting the questions on a time schedule
I liked getting the questions on a timely schedule and I would look at them carefully, Many of the questions seemed to be about my teenage and younger years. I would have liked more questions that were about my later years in life, I kept thing the questions would be of a more mature time as we worked through the questions but it pretty much stayed the same.
2 oktober 2025
Antwoord van memorygram.com
Thank you so much for this thoughtful feedback, Randal! We are glad the weekly question schedule kept you engaged and moving forward. Your point about wanting more questions focused on later chapters of life is a really valuable one, and we will absolutely make sure it gets passed along to our team. Every stage of a life well lived deserves to be captured. We hope you are proud of the book you created!
With Gratitude, The Memorygram Team
It is a great concept I love how we can…
It is a great concept I love how we can keep their memory alive
29 september 2025
Antwoord van memorygram.com
Thank you for your kind words! We’re so glad to hear that Memorygram’s concept resonates with you. Helping families keep their loved ones’ memories alive is at the heart of what we do, and it means so much to know it’s making a difference for you.
Best regards,
The Memorygram Team
Antwoord van memorygram.com
Thank you for sharing this with us! We’re so happy to hear that Memorygram became such a meaningful gift for your dad. Knowing our books can bring joy and preserve cherished memories for families is exactly why we do what we do.
Best regards,
The Memorygram Team
Wayne's World
Memorygram was given to me as a Christmas present. I decided to document my life from birth to the current age of 76, using narrative and numerous photos. It allowed me to recall many events that I experienced as a child and my achievements as an adult. My autobiography ended up being 46 chapters that required over 200 pages to cover my key moments of my personal life, and that with my family and friends. What a great way to capture my life with my children and to share with the generations to follow.
Now for a few comments about Memorygram. The software to create your book is pretty easy to manage, but naturally, we all have a few questions about the process. Memorygram provided me with great support by email whenever I had a question. The response was quick and very professional. Kris, thanks for all your support in helping me publish a great book. Your printers did a great job of turning my manuscript into a well-constructed book.
In summary, if you're looking for a unique and personal achievement, a Memorygram book will capture your memories forever.
18 september 2025
Review zonder uitnodiging
Antwoord van memorygram.com
Thank you so much for sharing your incredible story and experience with Memorygram! We’re truly honored that you chose to document your life’s journey in such a meaningful way, and it’s wonderful to hear how the process helped you reflect on both your childhood memories and your many achievements. Knowing that your autobiography will be a treasured legacy for your children and future generations is exactly the kind of impact we hope to create.
We’re also so glad our team was able to support you along the way and that the final book met your expectations in both quality and care. Your kind words mean the world to us, and we’re grateful for the opportunity to help bring your story to life.
Best regards,
The Memorygram Team
Memorygram made it so easy!
Memorygram made it so easy. I went through 65 years of pictures, which was an emotional experience and I thoughtfully put down in my own words the story of my life. Putting pictures in my book lent itself to telling my story. I gave a book to each of my sons and kept one for me. I am so glad I did it. I forgot some interesting stories and will do a sequel book.
11 september 2025
Antwoord van memorygram.com
Thank you for sharing your wonderful experience with us! We’re so glad to hear that Memorygram made it easy for you to bring together 65 years of memories into a meaningful book. It’s beautiful that you were able to capture your life story with photos and words, and even more special that you shared it with your sons. Knowing that it brought both reflection and joy means so much to us—and we love that you’re already thinking about a sequel!
Best regards,
The Memorygram Team
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