Just returned from Grand Tour of Northern India with Tiger extension. Where to start, so many highlights over the 3 weeks a truly amazing trip. I think it is fair to say that we sampled most of I... Toon meer
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I spoke with Gavin last week with an initial enquiry regarding my ho,I day of interest. I contacted him again yesterday to confirm I wished to go ahead with the booking. He was most helpful, polit... Toon meer
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Recently returned from grand tour of North India 15 days touring India We saw a lot and experienced so much. There was 31 of us on the tour The group guide, Amit Bhardwaj, was excellent and ma... Toon meer
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Just home from a wonderful tour of Northern India made possible by our incedible guide Amit Bhardwaj. He led us over 2000 miles very safely on planes,trains,coaches,tuk tuks & rickshaw with incredi... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Mercury Holidays is one of the leading specialists for Package Holidays, Escorted Tours and River Cruises. Starting with getaways to Malta in 1980, we have grown from small beginnings to an organiser of award-winning holiday experiences. From a wide range of destinations in Europe including Malta, Cyprus and the Algarve to further afield in the Middle East, South-East Asia and the Caribbean; we pride ourselves on providing top quality holidays for all customers that are great value and create memories that last a lifetime.
Contactgegevens
St Johns House, Suffolk Way, TN131YL, Sevenoaks, Verenigd Koninkrijk
- 01732 755000
- info@mercuryholidays.com
- mercuryholidays.co.uk
4,7
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16K reviews
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No response to issues raised
I travelled to Uzbekistan in May with a friend. The arrivals process was very slow. When we finally got through there was no sign of our Mercury guide or group - they had left the airport without us. This was a very stressful start to our holiday after a long day of travelling and arriving at about 3.30 am.
Although Uzbekistan was an amazing experience we were very disappointed with the meals included. The food was very repetitive and no choices were offered. When lunches were not included we found delicious food at very reasonable prices so found it hard to understand the quality of meals that were being provided as part of our tour.
After our return I did not fill in the feedback questionnaire as I felt it didn’t have the scope to include all the information I wanted to convey. Instead, I sent an email to Mercury detailing the issues. I received no response whatsoever. I resent the email, adding that I was disappointed not to have received even an acknowledgment. I still received no response. Eventually I did complete the questionnaire and stated that I could not recommend a company that does not respond to issues raised.
I also said that I already had another holiday booked with Mercury (still to take place) but would not book a further holiday through them on the basis of our experience in Uzbekistan.
I have never received any response at all from Mercury - very disappointing.
8 mei 2026
Review zonder uitnodiging
Antwoord van Mercury Holidays
Dear Mrs Williams
Thank you for your feedback regarding your Uzbekistan holiday. Whilst we are pleased to hear that you found Uzbekistan to be an amazing destination, we are sorry to learn of the issues you experienced on arrival and your disappointment with some aspects of the tour. We are particularly concerned to read that you did not receive a response to the emails you sent following your return. This is not the level of service we aim to provide, and we would like the opportunity to investigate what has happened. Please email customerrelations@mercuryholidays.com with your booking reference and a copy of your previous correspondence so that our team can review the matter fully.
Thank you for bringing your concerns to our attention.
Yours sincerely
Megan
Antwoord van Mercury Holidays
Dear customer
Thank you for your feedback. We are pleased to see that you found the booking process easy to use and we wish you safe travels ahead. Thank you for choosing Mercury Holidays.
Yours sincerely
Megan
Journey Through the Balkans: Not as good as expected
Journey Through the Balkans: The holiday was ok but these are my opinions of the tour.
1. Tour guide Bennie was too quiet and started explanations before the whole group was in one place. Would have been better using radio sets!!!
2. Far too much free time and long lunches! Shops do not interest everybody. Very little else to do in the areas we were left.
3. Hotel Abruzo in Sofia: lovely hotel but not a great location. Situated on a busy main road junction. Traffic and trams very noisy til 1.45 am on first night and after midnight on other nights
4. Very few restaurants in the area
5. Information paperwork advises not to drink the water but nothing mentioned by guide and no water offered other than that supplied in the hotel room even though paperwork states that we will be supplied with two small bottles per person per day. Note - one bottle given from late on day 4 on coach journey days.
6. Nis: again too much free time in shopping area leaving not enough time to appreciate the Nazi concentration camp. It’s a very interesting place but I feel we didn’t have time to absorb it all.
7. Hotel Tami residence - nice but quite remote on a steep incline
8. One of my party was given a single room with a single bed in Belgrade - the Royal Inn - despite paying a single supplement for a double room. The confirmation paperwork should state: Double room for sole occupancy NOT Single room!!!!!
9. Nice city tour and visit to the old fortress in Belgrade.
10. Good river cruise in the evening
11. Long drive to Pristina but nice hotel in close proximity to restaurants and pedestrian area
12. Nice city tour of Pristinia
13. Hotel Tino in Ohrid is in a lovely location but the rooms we were given were very shabby - don’t promote it as having lake views as ours (and others in the group I spoke to) looked out at brick walls. Breakfast was quite good.
14. Nice guided walk round the old town of Ohrid and short boat trip on the lake
15. Another free afternoon and evening!!!!!
16. Good journey to Skopje - lovely interesting wine tour
17. Holiday Inn Express in Skopje - rooms ok, basic but modern and clean. Breakfast was a chaotic affair - very little seating and everything ran out very quickly, including the crockery. It was a shambles.
18. Nice boat trip to the cave in the morning and a very interesting city tour in the afternoon - best guide we had. She was well spoken and waited for the group to gather before speaking.
19. Nice visit to Rila Monastery although the actual sightseeing was rushed. We had a nice farewell dinner at a lovely restaurant.
My biggest gripe about this holiday was that there was too much ‘free’ time in city centres full of shops, restaurants and cafes and not enough sightseeing to the countries’ interesting sites. I was a bit disappointed with some of the guided city tours as I felt they were rushed and not enough explanation was given in some areas.
16 september 2026
Review zonder uitnodiging
Antwoord van Mercury Holidays
Dear Janet Thompson
Thank you for your feedback on our Journey Through the Balkans tour. Whilst we are pleased to hear that you enjoyed several aspects of the itinerary, including Belgrade, Ohrid, Skopje and the wine tour, we are sorry that elements of the tour did not meet your expectations.
We appreciate your comments regarding the balance of guided sightseeing and free time, the tour guiding, accommodation and the information provided during the trip. Feedback such as yours is valuable and will be shared with our Product and Operations teams for review.
Thank you again for taking the time to share your experience.
Yours sincerely
Megan
So much choice
Excellent info, simple booking and payment system lots of choice, so little time :)
7 oktober 2026
Antwoord van Mercury Holidays
Dear Ms
Thank you for your feedback. We are delighted to hear that you found the information provided helpful and that the booking and payment process was simple and straightforward. It is also great to know that the wide range of holiday choices available through Mercury Holidays appealed to you. We appreciate your kind comments and look forward to helping you plan your next getaway when you find the time.
Yours sincerely
Megan
Booked with Mercury before easy booking…
Booked with Mercury before easy booking process
7 oktober 2026
Antwoord van Mercury Holidays
Dear David Witherow
Thank you for your feedback.We are delighted to hear that you found the booking process easy and straightforward, and that your previous experiences with Mercury Holidays encouraged you to book with us again. We appreciate your continued support and look forward to helping you create more wonderful holiday memories in the future.
Yours sincerely
Megan
easily and quickly booked holiday
6 oktober 2026
Antwoord van Mercury Holidays
Dear Michael Hillan
Thank you for your feedback. We are pleased to hear that you were able to book your holiday easily and quickly with Mercury Holidays. Making the booking process as simple and convenient as possible is something we always aim for. We hope you have a fantastic trip and look forward to assisting you again in the future.
Yours sincerely
Megan
I received all information properly
I received all information properly. The agent made it clear what I was buying into. Well done. The agent had to check about the £100 John Lewis voucher. I did not know about about this but it was good to hear about it.
6 oktober 2026
Antwoord van Mercury Holidays
Dear Pam
Thank you for your feedback. We are delighted to hear that all the information was provided clearly and that our agent helped you feel confident about your booking. It is great to know that the additional John Lewis voucher was a pleasant surprise and that our team was able to answer your questions. We appreciate your kind comments and hope you enjoy your forthcoming holiday with Mercury Holidays.
Yours sincerely
Megan
Great experience as always 🏴🏴🏴
Justin was very polite and helpful, 🏴🏴
6 oktober 2026
Antwoord van Mercury Holidays
Dear Margaret Leatherland
Thank you for your feedback. We are delighted to hear that you had another great experience with Mercury Holidays. Your kind words about Justin's polite and helpful service will be passed on to him, and we are sure he will be pleased to receive your recognition. We appreciate your continued support and look forward to helping with your future travel plans.
Yours sincerely
Megan
Polite
Polite, knowledgeable and helpful staff made the booking process easy and quick. Anaka was the girl.
6 oktober 2026
Antwoord van Mercury Holidays
Dear Mrs Black
Thank you for your feedback. We are delighted to hear that you found the booking process easy and efficient.
It is particularly pleasing to know that Amaka's polite, knowledgeable and helpful service made such a positive impression. We understand how important it is to receive clear guidance and support when planning a holiday, and we will ensure your kind comments are passed on to her.
Thank you for choosing Mercury Holidays. We look forward to helping you plan another memorable holiday in the future.
Yours sincerely
Megan
Antwoord van Mercury Holidays
Dear Mandy
Thank you for your feedback. We are pleased to hear that you found the booking process easy and that our sales team were very helpful. We appreciate you choosing Mercury Holidays and look forward to assisting you again in the future.
Yours sincerely
Megan
Antwoord van Mercury Holidays
Dear Wendy Burt
Thank you for your feedback. We are pleased to hear that you found the booking process straightforward and that our team provided helpful information throughout. We appreciate you choosing Mercury Holidays and look forward to assisting you again in the future.
Yours sincerely
Megan
Antwoord van Mercury Holidays
Dear John Collin
Thank you for your feedback. We are pleased to hear that you found the booking process easy and our team helpful and friendly. Thank you for choosing Mercury Holidays, and we hope you have a wonderful holiday.
Yours sincerely
Megan
Antwoord van Mercury Holidays
Dear Richard Butt
Thank you for your feedback. We are delighted to hear that you found the price exceptional for a three week holiday. We appreciate you choosing Mercury Holidays and hope to welcome you on another adventure in the future.
Your sincerely
Megan
Excellent service from Naomi
Spoke to Naomi to book a holiday for next September in Cyprus for myself and my twin sister, she was extremely helpful, polite, knowable and efficient. She soon had the holiday booked fulfilling all our requirements and a deposit taken.
Excellent service thank you 😊
5 oktober 2026
Antwoord van Mercury Holidays
Dear Liz Parsons
Thank you for your feedback. We are delighted to hear that Naomi provided such helpful, polite and efficient service while arranging your holiday to Cyprus. It is wonderful to know she was able to meet all of your requirements and make the booking process so straightforward. We appreciate your kind comments and thank you for choosing Mercury Holidays.
Yours sincerely
Megan
Service and politeness. Staff was very hekpful. I spoke to 3 consultant and all were very informative and supportive.
On staff dealing with customer
My past experience to travel with Mercury was excellent in Uzbekistan
5 oktober 2026
Antwoord van Mercury Holidays
Dear Shaukat Sultan
Thank you for your feedback. We are delighted to hear that you found our team helpful, polite and supportive throughout your booking experience. It is particularly pleasing to know that each consultant you spoke with was informative and able to assist with your queries. We are also grateful for your continued confidence in Mercury Holidays and are pleased that your previous trip to Uzbekistan was such a positive experience. We look forward to helping you create more wonderful travel memories in the future.
Yours sincerely
Megan
Antwoord van Mercury Holidays
Dear Penny Mather
Thank you for your feedback. We are delighted to hear that Justin was helpful and understanding throughout your booking experience. Providing friendly and supportive service is very important to us, and we will be sure to pass on your kind comments. We appreciate your support and look forward to helping you plan another Mercury Holidays holiday in the future.
Yours sincerely
Megan
My review relates solely to our guide and driver
My review relates solely to our guide, Mr Abdelatif Nouiri, better known as Latif, and our driver, Mohammed.
Latif was friendly and fun from the moment we met him at the airport. At the hotel he was very organised handing out additional information.
Throughout the tour he proved that he was very knowledgeable regarding the history of the places visited, adding entertaining facts too.
Our driver Mohammed was also excellent, we felt very safe throughout the long journeys.
Thanks both for a memorable trip, you were both great.
Latif - keep up the singing lessons!
16 september 2026
Review zonder uitnodiging
Antwoord van Mercury Holidays
Dear Max
Thank you for your feedback. We are thrilled to hear that Latif and Mohammed made such a positive impact on your tour. It is wonderful to know that Latif's knowledge, organisation and enthusiasm enhanced your experience, while Mohammed's driving helped you feel safe and comfortable throughout the journey. We will be delighted to share your kind comments with them both, and we are so pleased they helped make your holiday such a memorable one.
Yours sincerely
Megan
Very easy to book all questions…
Very easy to book all questions answered professionally no waiting on the telephone
Very impressive
3 oktober 2026
Antwoord van Mercury Holidays
Dear Pauline
Thank you for your feedback. We are pleased to hear that your booking experience was straightforward and that all of your questions were answered professionally. It is great to know that you were impressed by the service and the lack of waiting time when contacting us. We appreciate your kind comments and look forward to assisting with your future Mercury Holidays bookings.
Yours sincerely
Megan
Quick answer to phone call by an…
Quick answer to phone call by an English employee easy to talk to. Got very good rates for holiday without having to pay separately for luuggage/ transfers
Good communication and help with plane seats did not have to book seats they were allocated@!!
3 oktober 2026
Antwoord van Mercury Holidays
Dear Michael
Thank you for your feedback. We are delighted to hear that you received a prompt response when you called and found our team easy to speak with. It is wonderful to know that you were pleased with the value of your holiday, including the luggage and transfer arrangements, and that the communication throughout your booking experience met your expectations. We appreciate your kind comments and look forward to helping you plan another Mercury Holidays holiday in the future.
Yours sincerely
Megan
Booked holiday on line.
Booked holiday on line.
Booking very easy, and confirmation quick to arrive
4 oktober 2026
Antwoord van Mercury Holidays
Dear Binder
Thank you for your feedback. We are delighted to hear that you found the online booking process easy to use and that your confirmation arrived promptly. Providing a simple and efficient booking experience is important to us, and it is lovely to know we met your expectations. We look forward to helping you with your future travel plans.
Yours sincerely
Megan
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