Just home from a wonderful tour of Northern India made possible by our incedible guide Amit Bhardwaj. He led us over 2000 miles very safely on planes,trains,coaches,tuk tuks & rickshaw with incredi... Toon meer
Bedrijf heeft geantwoord
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Recently returned from grand tour of North India 15 days touring India We saw a lot and experienced so much. There was 31 of us on the tour The group guide, Amit Bhardwaj, was excellent and ma... Toon meer
Bedrijf heeft geantwoord
Where do I start? Just back from the North India tour. Amit and his team ensured safe and fun passage across several states with seamless organisation with 31 people using planes, trains,... Toon meer
Bedrijf heeft geantwoord
Able to book holiday easily with thanks to the very helpful Fred. He covered all our requirements without any fuss. As regular customers of Mercury we received the usual first class Mercury treatment.... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Mercury Holidays is one of the leading specialists for Package Holidays, Escorted Tours and River Cruises. Starting with getaways to Malta in 1980, we have grown from small beginnings to an organiser of award-winning holiday experiences. From a wide range of destinations in Europe including Malta, Cyprus and the Algarve to further afield in the Middle East, South-East Asia and the Caribbean; we pride ourselves on providing top quality holidays for all customers that are great value and create memories that last a lifetime.
Contactgegevens
St Johns House, Suffolk Way, TN131YL, Sevenoaks, Verenigd Koninkrijk
- 01732 755000
- info@mercuryholidays.com
- mercuryholidays.co.uk
4,7
Uitstekend
16K reviews
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Heeft 98% van zijn negatieve reviews beantwoord
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Antwoord van Mercury Holidays
Dear Michael Terry
Thank you for your feedback. We are delighted to hear you have travelled with Mercury Holidays on several occasions and that you continue to choose us for your holidays. We appreciate your loyalty and look forward to helping you plan many more memorable trips in the future.
Yours sincerely
Megan
Easy to book and reasonably priced
Easy to book and reasonably priced. I did not have to pay the single person supplement
5 oktober 2026
Antwoord van Mercury Holidays
Dear Jane Polwin
Thank you for your feedback. We are pleased to hear that you found the booking process with Mercury Holidays easy and our prices competitive. It is also great to know that the holiday offered good value without the need for a single supplement. We appreciate your comments and hope to welcome you again soon.
Yours sincerely
Megan
Good choice of tours but the odd niggle.
Good choice of tours (I have used Mercury several times before) and easy to book. But if there is a discount why not just give that price rather than having to use a voucher code?
As soon as I got my details the following day they said to note changes to the flight details, but nothing had changed! Also they normally ask for passport details but wasn’t asked to provide Advanced Passenger Information for this tour. I queried this and was then told to submit my passport details. So the odd thing which needs to be tweaked if to get 5*.
5 oktober 2026
Antwoord van Mercury Holidays
Dear Ian
Thank you for your feedback. We are pleased to hear that you found our range of tours appealing and the booking process straightforward. We also appreciate your comments regarding promotional codes and the communications you received about your booking and passport information. Feedback such as yours helps us identify areas where we can improve, and we are grateful for you taking the time to share your experience after travelling with Mercury Holidays on several occasions.
Yours sincerely
Megan
Antwoord van Mercury Holidays
Dear customer
Thank you for your feedback. We are delighted to hear that you found booking with Mercury Holidays easy and that our communication was clear throughout the process. We appreciate your comments and look forward to helping you plan another holiday in the future.
Yours sincerely
Megan
Straightforward booking process
Straightforward booking process. Opportunity to ask questions which were answered informatively.
11 oktober 2026
Antwoord van Mercury Holidays
Dear Elaine Clack
Thank you for your feedback. We are pleased to hear that you found the booking process straightforward and that our team was able to answer your questions clearly and informatively. We appreciate your comments and look forward to assisting you with another Mercury Holidays trip in the future.
Yours sincerely
Megan
Nick was very helpful over the phone
Nick was very helpful over the phone, he listened to what we wanted and supplied.
12 oktober 2026
Antwoord van Mercury Holidays
Dear George Cooper
Thank you for your feedback. We are delighted to hear that Nick was so helpful and took the time to listen to your requirements. It is great to know he was able to find exactly what you were looking for, and we appreciate you choosing Mercury Holidays.
Yours sincerely
Megan
Really helpful service
12 oktober 2026
Antwoord van Mercury Holidays
Dear Jeremy Wilson
Thank you for your feedback. We are delighted to hear that you received really helpful service from our team. We appreciate your kind comments and thank you for choosing Mercury Holidays.
Yours sincerely
Megan
Jason was very professional & very…
Jason was very professional & very helpful good Customer Service.
12 oktober 2026
Antwoord van Mercury Holidays
Dear Julie Stanley
Thank you for your feedback. We are delighted to hear that Jason provided such professional and helpful service. We will be sure to share your kind comments with him, and we appreciate you taking the time to recognise the excellent customer service he delivered. We hope to assist you with another Mercury Holidays booking in the future.
Yours sincerely
Megan
Antwoord van Mercury Holidays
Dear Christie Davis
Thank you for your feedback. We are delighted to hear that Jason was so helpful and that you found a great value holiday with Mercury Holidays. We appreciate your kind comments and look forward to helping you plan another trip in the future.
Yours sincerely
Megan
Knowledgeable and helpful call centre.
11 oktober 2026
Antwoord van Mercury Holidays
Dear Robert Clack
Thank you for your feedback. We are pleased to hear that you found our call centre team knowledgeable and helpful. We appreciate you taking the time to share your positive experience. We hope to assist you with another Mercury Holidays holiday in the future.
Yours sincerely
Megan
Antwoord van Mercury Holidays
Dear Heather Skinner
Thank you for your feedback. We are delighted to hear that you received excellent customer service from Jason. We will be sure to pass on your kind comments, and we appreciate you taking the time to recognise his efforts. We hope to assist you with another Mercury Holidays holiday in the future.
Yours sincerely
Megan
Antwoord van Mercury Holidays
Dear Christine Tibbert
Thank you for your feedback. We are pleased to hear that you found our team helpful and friendly. We appreciate you taking the time to share your positive experience. We hope to help you plan another Mercury Holidays holiday in the future.
Yours sincerely
Megan
Niomi was so very patient & helpful &…
Niomi was so very patient & helpful & made booking with Mercury easy.
9 oktober 2026
Antwoord van Mercury Holidays
Dear SB
Thank you for your feedback. We are delighted to hear that Niomi was so helpful and made booking with Mercury Holidays easy. We will be sure to pass on your kind comments.
Yours sincerely
Megan
Great and easy to book
Great and easy to book and have used before - thank you for an easy to use booking !
10 oktober 2026
Antwoord van Mercury Holidays
Dear Mr Simmons
Thank you for your feedback. We are delighted to hear that you found the booking process easy and straightforward. We appreciate your continued loyalty to Mercury Holidays and look forward to helping you plan your next holiday.
Yours sincerely
Megan
Antwoord van Mercury Holidays
Dear Mr Sharp
Thank you for your feedback. We are pleased to hear that you received good service and appreciate you taking the time to share your experience with Mercury Holidays.
Yours sincerely
Megan
Got there eventually
Got there eventually. Six weeks between original enquiry and booking confirmation. I didn’t mind the wait, I understand it was not under your control,but I did mind that nobody told me what was happening .
10 oktober 2026
Antwoord van Mercury Holidays
Dear Mr Clark
Thank you for your feedback. We are pleased that we were able to confirm your booking, however we are sorry that the process took longer than expected and that you were not kept appropriately updated during the wait.Your comments have been noted and will be shared with the relevant team to help improve our communication throughout the booking process. We are grateful for your patience and thank you for choosing Mercury Holidays. We hope you have a wonderful trip.
Yours sincerely
Megan
Sri Lanka Sept 2027
Booked the Holiday and flights to Sri Lanka staying at the Blue Water with ease, prices very reasonable.The website user friendly and easy to navigate.
9 oktober 2026
Antwoord van Mercury Holidays
Dear Chris Sansom
Thank you for your feedback. We are delighted to hear that you found booking your Sri Lanka holiday at the Blue Water Hotel easy and that the prices represented good value. It is great to know that our website was user friendly and easy to navigate. We hope you have a wonderful Mercury Holidays holiday.
Yours sincerely
Megan
+or - Not much uncertainty
Had everything sorted.For mainly yes answer's.Two choice of flight's.All very good.For local airport.
10 oktober 2026
Antwoord van Mercury Holidays
Dear Stephen Rawden
Thank you for your feedback. We are pleased to hear that everything was arranged smoothly for you, with convenient flight options and departures from your local airport. Thank you for choosing Mercury Holidays, and we hope you have a wonderful holiday.
Yours sincerely
Megan
I have been a regular customer and…
I have been a regular customer and always had good service. They also have a good local agent in Sri Lanka.
9 oktober 2026
Antwoord van Mercury Holidays
Dear LJ
Thank you for your feedback. We are delighted to hear that you have enjoyed good service as a regular Mercury Holidays customer. It is also wonderful to know that our local agent in Sri Lanka helped make your holiday experience even better. We appreciate your continued support and look forward to assisting you again.
Yours sincerely
Megan
A good website enable easy booking
A good website enable easy booking. Confirmation notes also excellent
9 oktober 2026
Antwoord van Mercury Holidays
Dear Neville
Thank you for your feedback. We are delighted to hear that you found our website easy to use and the booking process straightforward. It is also great to know that your confirmation documents were clear and helpful. We appreciate you choosing Mercury Holidays
Yours sincerely
Megan
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