Amazing shop!!! Great quality,,,,,,took just 2 days to receive it. Also your customer service is top notch.
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This is hands down one of my absolute favorite online shops! I actually prefer buying Killstar items here rather than from the official Killstar site. They consistently have new arrivals and even item... Toon meer
Bedrijf heeft geantwoord
I've got THREE pairs of their shoes and all are AMAZING. High quality, sturdy, really quirky and simply different from your average off-the-shelf shoe. Heavy metal elegance at its best:). Customer sup... Toon meer
Bedrijf heeft geantwoord
Напишу пожалуй на русском мне так легче, metalshop.eu лучший интернет магазин, доставили мой товар на 3 дня раньше, подарив мне улыбку до ушей, и очень хорошие цены как и на продукт как и на доставку... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Metal, punk & hardcore shop with official music bands merchandise. 19321 products, low prices, everything in stock! T-shirts, hoodies, shoes, pants and many more.
Contactgegevens
Bystřice 174, 739 95, Bystřice, Tsjechië
- +44 330 808 2232
- store@metal-shop.eu
- metalshop.eu
4,4
Uitstekend
228 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Was hesitant about purchasing as i am…
Was hesitant about purchasing as i am in New Zealand. Customer services were prompt and extremely helpful with my questions via email. They were also super understanding when I was having problems with my payment options. All in all delivery took only 7 days and communication / tracking info was accurate and informative and the whole process was flawless. Thanks for the great experience and excellent product. Cheers.
7 juli 2025
Antwoord van METALSHOP
This review truly made our day! Thank you so much for taking the time to let us know that we could be helpful. Your satisfaction is our greatest reward! Thank you for being with us. 🎸
Team Metalshop
Came in 3 days and they fit really well…
Came in 3 days and they fit really well and are very adjustable. Usually cuffs are too big for me but they are perfect. Spikes are good weight and the leather feels good.
Best purchase lowkey love it
6 juli 2025
Antwoord van METALSHOP
Hello Mirjam and thank you for leaving us a 5 ⭐️review 🤩
We're so happy to hear that you're happy with your purchases and that the spiked cuffs fit you perfectly🖤
Thank you for being a part of the Metalshop family Mirjam and we look forward to seeing you again....Keep it metal, Caroline🤘
I am very happy to have found this…
I am very happy to have found this store. I received the goods quickly. Amazing clothes and jewelry for fans of alternative music
30 juni 2025
Antwoord van METALSHOP
Hello Laura and thank you for leaving us a 5 ⭐️review 🤩
We're delighted that you found us and we're sure you're going to look amazing in your new Poizen Industries dress and the Heartless bag compliments it perfectly 🖤
Thank you for being a part of the Metalshop family and we can't wait to see you again, but until then....Keep it metal, Caroline🤘
Lost package, no help, no refund — completely ignored.
I placed an order on 21st June via Metalshop. The package was shipped with Packeta, then handed over to Sameday in Romania—where it was officially marked as lost.
I notified Metalshop immediately. At first, they acknowledged the situation, but since then, they’ve gone completely silent. I’ve followed up multiple times, but no one is replying anymore.
I’m now without the items I paid for and without any resolution. No replacement, no refund, no communication. It’s deeply frustrating and feels like I’ve just been left on read and forgotten.
I need those products—or my money back. This is not how customers should be treated when a problem clearly wasn’t their fault.
Please handle this.
Later Edit: Metalshop reached out after my review and requested details.
I provided everything they asked for. Only after public pressure did the wheels start turning — not before, despite multiple emails and confirmations from the courier that my package was lost.
I’ve been a customer since 2019 and I never had any issues, but also no package was lost to have the experience of dealing with this. It shouldn’t take public frustration to get basic support. Let’s hope this gets resolved without more chasing. If they fix it properly, I’ll update again. But so far, this experience has left a bitter taste and still no timeframe for resolution.
Update – Thank You for Resolving the Issue
I wanted to leave an update to my previous review. After some delays and a complicated process, I did receive a full refund for my lost package, and I appreciate that the situation was eventually resolved.
While the experience was stressful and took more time and effort than I expected, I understand that part of the delay was due to the delivery company. I do hope that in the future, communication during such cases can be a little more clear and supportive from the start.
That said, I’ve been a customer for a while and have always appreciated Metalshop’s products. I’d like to thank Gabi for following up and making sure the refund came through in the end. It means a lot, and I’m glad things were settled.
21 juni 2025
Review zonder uitnodiging
Antwoord van METALSHOP
Hello Adriana and I'm very sorry to hear of this issue. Can I please have your order number so I can assist you. Kind regards, Caroline.
Update: Thank you for the details Adriana and I can see that you've been a much valued customer of ours since 2019❤️ Thank you so much.
Kindly let me check on your most recent order with my colleagues in customer care and I'll get back to you.
Update: Hi again Adriana and thank you for the updated review. I would just like to mention that I personally check TrustPilot on a daily basis as well as take care of the social media, I'm quite separate from the girls in customer care and wasn't aware of your issue until I read your review.
On a personal level, I quite understand how frustrating this has all been and can only apologise most sincerely.
My colleague in customer service has informed me that the claim for your lost parcel is
currently being processed, but unfortunately, it takes some time to resolve.
The carrier has up to 30 days to respond, although we will do our best to speed up the process.
My colleague has also said that they are in touch with you by e-mail and have sent you all the necessary information. ( If you haven't heard anything Adriana, please can you take a peek in your junk folder or get back to me.)
I'm confident this will be resolved for you quickly once customer services hear back from the shipping company. If there's anything else please don't hesitate to reach out. Caroline.
Update, update!
You should have received the following email Adriana and your refund is being issued as we speak!.....
"Hi Adri, we're truly sorry for your experience and completely understand how frustrating this situation must have been. From the very beginning, we’ve been actively working with the courier to resolve the issue, following up repeatedly and pushing for answers.
It’s not accurate to say that things only started moving because of public pressure — the process was already underway, and your review had no influence on that. Customer satisfaction is very important to us, regardless of whether feedback is shared publicly or privately.🙂
Sometimes, even when a courier marks a package as lost, it can still be recovered — which is why we waited for the full outcome of the search. We genuinely hoped your parcel would be found and delivered. Unfortunately, it was officially declared lost today, and we’re now issuing a full refund. You can expect it within a few days.
We’re very sorry for the inconvenience and frustration this caused. Thank you for your patience and for sharing your feedback — it helps us improve and ensures we handle these rare situations as best as possible."
The shoe arrived perfectly and in…
The shoe arrived perfectly and in excellent time.
The tracking number that I received isn’t working and wasn’t linked to my shoes. It was “not found”
But automatically put itself on my post delivery separately.
The shoes look amazing and the quality, but the right one is a bit tight on the both sides of my toes. It was kinda uncomfortable. But the left shoe is perfectly fine.
I stuck some paper in it, hopefully it expands. Because I feel bumps from inside as well.
But I really do love the shoesss
12 juni 2025
Antwoord van METALSHOP
Hello Yee Mon and we're delighted to hear your fabulous New Rock boots arrive in good time❤️
We're very sorry to learn the tracking number wasn't working. As I'm sure you can appreciate, the tracking and actual shipping both come from a third-party, but if in the future you need us to check on something for you, our customer care team are on hand and will be happy to reach out to the shipping company to check on the delivery for you.
New Rock boots are one of our bestsellers and extremely popular. However, all the best boots need a bit of breaking in and we find damp newspaper stuffed inside helps speed up the process and helps with any tightness.
Thank you for being a big part of the Metalshop family and we hope you have an amazing summer. We look forward to seeing you again, but until then....Keep it metal, Caroline🤘
Meilleure Expérience Client !!!
J'ai commandé un produit et j'ai reçu plein de super goodies de super qualité sans même les avoir commander. De loin la meilleure expérience que j'ai eu depuis toujours ❤️❤️❤️
30 juni 2025
Review zonder uitnodiging
Antwoord van METALSHOP
Hello and thank you for leaving us this great 5 ⭐️review 🤩
Thank you for being a part of the Metalshop family and we're delighted to see we exceeded your expectations 🤘 We look forward to seeing you again, but until then....Keep it metal, Caroline🤘
Bonjour et merci pour cette superbe critique 5 ⭐️ 🤩
Merci de faire partie de la famille Metalshop et nous sommes ravis de voir que nous avons dépassé vos attentes 🤘 Nous avons hâte de vous revoir, mais d'ici là… Restez metal, Caroline 🤘
Antwoord van METALSHOP
Hello Yana and thank you for leaving us a 5 ⭐️review 🤩
We hope you enjoy wearing your new Scorpions T-shirt and thank you for being a part of the Metalshop family🤘 We look forward to seeing you again, but until then....Keep it metal, Caroline🤘
Fanastic selection
I was so excited to find a dress that was out of stock *everywhere* but here - and cheaper than I could get it anywhere else too. Thank you!
16 juni 2025
Antwoord van METALSHOP
Hello Athena and thank you for leaving us this amazing 5 ⭐️review 🤩
Killstar have some fabulous dresses don't they and we're delighted you found exactly what you were after and at an unbeatable price too 😍
Thank you for being a big part of the Metalshop family🤘 and we hope you have an amazing summer. We look forward to seeing you again, but until then....Keep it metal, Caroline🤘
Ordered second time from these guys
Ordered second time from these guys, fast delivery, great quality, great selection
2 juni 2025
Antwoord van METALSHOP
Hi Eduards, firstly thank you for leaving us this fabulous 5-star review 🤩 and secondly, thank you for now being a regular customer of ours 🥰
We hope you enjoy the summer as well as wearing your new AC/DC T-shirts.
We can't wait to see you again, but until then....Keep it metal 🤘Caroline.
100% recommended
This is hands down one of my absolute favorite online shops! I actually prefer buying Killstar items here rather than from the official Killstar site. They consistently have new arrivals and even items that are sold out everywhere else. Their return policy is far better, and the customer service is outstanding—genuinely kind, helpful, and efficient, which is something I rarely come across. Highly recommend!
7 mei 2025
Review zonder uitnodiging
Antwoord van METALSHOP
Hi Claudia and thank you for leaving us this AMAZING 5-star review 🤩 Killstar have so many amazing items don't they and we love adding their new arrivals to our store 🖤💀
Our team is committed to delivering high-quality service, and your comments are a great encouragement to us.
Thank you for shopping for all things Killstar with us and we look forward to seeing you again, but until then....Keep it metal 🤘Caroline.
Antwoord van METALSHOP
Hi Martin and thank you for leaving us a 5-star review ⭐️ We're delighted to hear you're happy with the patches and T-shirts you ordered. We hope to see you again soon, but until then....Keep it metal 🤘Caroline.
The hat is brilliant!
25 maart 2025
Antwoord van METALSHOP
Hello Michael and thank you for leaving us a 5-star review ⭐️ We're delighted to hear you're happy with your Queens of the Stone Age cap. It's a very cool design & looks great on. We look forward to seeing you again, but until then....Keep it metal 🤘Caroline.
Antwoord van METALSHOP
Hello Ricards, thank you for leaving us a review here on TrustPiot⭐️ We're pleased to see your selection of T-shirts (great choice by the way 🤘arrived in a timely manner. 😃 We look forward to seeing you again, but until then....Keep it metal 🤘Caroline.
Very bad experience
I want to share my experience with METALSHOP cz.
I ordered t-shirt for birthday gift and I received Vacuum bags!!! Beware of the delivery! It's been more than a month - no refund received, no t-shirt received.
Emails only and no actions. All my details (name, address, amount) were ok but not a single proof METALSHOP sale you something - nothing. Very bad business, terrible delivery service without any responsibility taken... SCAMMERS!!!
On top of that, The refunded wasn’t processed at all. I received confirmation for payment and both time without money. I asked for full statement including all requisites needed but guess??!
I appreciate the effort in typing emails but it’s not needed - just don’t buy anything from Metalshop BG (CZ) or anything related.
I do believe the merch isn’t original too but i didn’t have a chance to receive it at all.
Update:
Dear Caroline,
Thanks for your cooperation!
The refund is already received.
I kindly advise you to choose your carrier smartly DO NOT WORK WITH “PACKETA”.
I checked the BG carrier ECONT and they advised me to avoid any deliveries with them due to the exact same issues- changed goods, irregular senders, fake invoices etc.
I was very unfortunate with this particular order from 18.02.25 😂, but believe it or not the entire delivery process and lack of missing documents inside the package isn’t good service.
Regards,
Danny
28 februari 2025
Review zonder uitnodiging
Antwoord van METALSHOP
Hello Danny and we're very sorry to hear of these problems. Can you kindly let me have your order number so I can personally look into this for you & see what's happened. Caroline
Update: Thank you for providing your order number Danny.. I see you placed your order through another domain and I'm going to ask my colleagues to check and see what has happened. Caroline
2nd update:
Hello Danny, my colleagues have informed me that there was a mix-up with the packages at the shipping company. Apparently you initially blamed us for this, but the mistake was made by the carrier. We've resolved the complaint with the carrier, and a refund is in process. While the refund has been made from our side, please do allow time for this to reflect on your statement. Please accept my sincere apology for the unfortunate error made by the carrier which I'm sure you can appreciate was completely out of our control. I quite understand the disappointment this has caused and again I can only apologise most sincerely. Caroline
My oder arrived within 5 days…
My order arrived within 5 days and I live in the canary islands. Anything we order online usually takes 4 to 5 weeks to arrive. 5 days is outstanding service the t-shirts are top quality and I'll definitely be ordering again soon. 10 out of 10 from me.
16 maart 2025
Antwoord van METALSHOP
Hola Andrew and thank you for leaving us this FAB 5-star review ⭐️ We're so glad you received your Slipknot T-shirts quickly 😃 As we only sell officially licenced merch, we're additionally happy that you're happy with the quality. We look forward to seeing you again, but until then....Keep it metal 🤘Caroline.
Antwoord van METALSHOP
Hello Ernst, thank you for leaving us a 5-star review ⭐️🤩We do dispatch all orders in 24 hours and it's great to see your official Motörhead T-shirts were delivered quickly 📦😃We'd love to see you again, but until then ….Keep it metal 🤘Caroline
Cheap price,fast delivery.
7 maart 2025
Antwoord van METALSHOP
Hello Leila and thank you for leaving us this 5-star review ⭐️🤩We do dispatch all orders in 24 hours and it's great to see your Goijra T-shirt was delivered quickly 📦😃As for prices, we do our very best to keep everything affordable. We'd love to see you again, but until then ….Keep it metal 🤘Caroline
The packaging came in a little rough…
The packaging came in a little rough but the product seems to be fine, I'm scared to open it so my gf will open it later when she gets it.
customer service were so great! really helped me to know where my packaging was and contacted the provider to reachout to me :)
16 februari 2025
Antwoord van METALSHOP
Hello Yefim and thank you the updated review that your order arrived, we're sure your girlfriend is going to love the Killstar bag 😊🖤👜 We look forward to seeing you again😃 Keep it metal, Caroline🤘
The quality and speed of delivery are…
The quality and speed of delivery are excellent
7 februari 2025
Antwoord van METALSHOP
Hello Daniel and thank you for leaving us this 5-star review ⭐️🤩We do dispatch all orders in 24 hours and it's great to see your boots were delivered quickly 📦😃We hope to see you again soon, but until then ….Keep it metal 🤘Caroline.
DO NOT BUY FROM THIS WEBSITE
purchased a pair of jeans for $320 aud from this website, but was repeatedly told that payment hadn't gone through, even after providing proof. it was eventually cancelled. my credit card was also charged three separate times for $120 aud each. had to cancel my card. order no. 2101443966
19 februari 2025
Review zonder uitnodiging
Antwoord van METALSHOP
Hello Xavier and as I've not been able to find an order using your name, could you kindly let me have your order number. As far as I'm aware we don't charge in Australian dollars so I do wonder if your order was placed with us? I'll wait for your clarification so I can personally take a look. Caroline
Update: Hi Xavier and thank you for your order number. From my side I can see that the order was not paid and was therefore cancelled. I do need to look into this with my colleagues and I'll get back to you again. Caroline
Updated 24th February:
Hello again Xavier and after checking your details with my colleagues I do think we may have had a small misunderstanding because you placed 2 orders with us:
2101443966 - This order was not paid for and therefore cancelled.
You then placed another order which was paid for €183.
Order number 2101443967 - Paid and shipped on the 19th of February.
For obvious reasons I don't want to share the tracking link here but this information would have been sent to your email. If you need us to re-send the tracking information please just let us know. I do hope this has helped. Caroline
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