It is one of the best stores for alt clothing in Europe. I've ordered from them multiple times in the last years. I would've given them 5 stars IF their shipping wasn't handled by Packeta. I find it a... Toon meer
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A great variety and good quality of products. My son was thrilled to buy everything he was looking for. The shipping took too long, though, and I paid for it to arrive in 5 days tops. I read the ship... Toon meer
Bedrijf heeft geantwoord
This is hands down one of my absolute favorite online shops! I actually prefer buying Killstar items here rather than from the official Killstar site. They consistently have new arrivals and even item... Toon meer
Bedrijf heeft geantwoord
I've got THREE pairs of their shoes and all are AMAZING. High quality, sturdy, really quirky and simply different from your average off-the-shelf shoe. Heavy metal elegance at its best:). Customer sup... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Metal, punk & hardcore shop with official music bands merchandise. 19321 products, low prices, everything in stock! T-shirts, hoodies, shoes, pants and many more.
Contactgegevens
Bystřice 174, 739 95, Bystřice, Tsjechië
- +44 330 808 2232
- store@metal-shop.eu
- metalshop.eu
4,2
Goed
260 reviews
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Heeft 92% van zijn negatieve reviews beantwoord
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I signed up in order to receive a…
I signed up in order to receive a discount and the code never made it to my inbox nor spam so i contacted the customer service which is so damn slow...after 3 days of writing back and forward I received no discount code and I am on the verge of missing another discount because their reply is so slow. Also they never respond to me during working hours. they wrote back to me at 22 on a saturday wth....
Oh and then they ask me to write to them in order to make it up to me and they never write back. Awful customer service!
3 februari 2024
Review zonder uitnodiging
Antwoord van METALSHOP
Hi Mihaela and we're really sorry to hear about this and we'd love the opportunity to make things right. Can I kindly ask that you send me a DM. If it's not possible through TrustPilot then via our Facebook page and I'll get back to you straightaway. Kind regards, Caroline.
Just great
This is my second time buying from this shop ..as always very fast shipping very happy with my purchase
9 januari 2024
Antwoord van METALSHOP
Hi and thank you for this fabulous review and we're delighted that you've been happy with our services. We can't thank you enough for your valued custom. Until next time, keep it metal- Caroline.
Antwoord van METALSHOP
Hi and thank you for leaving us this 5 star review. We're really sorry to hear there was a delay during the shipping process. We do dispatch items in 24H but ultimately the delivery speed is down to the wonderful couriers that we use and over busy periods things may slow down for which we can only apologise.
We do hope you're enjoying the items you ordered and we'd like to thank you for your much valued custom & hope to see you again. Keep it metal- Caroline.
Don’t order during chrismas/new year time. Edit: DONT ORDER ANYTHING EVER FOR ANYONE FOR ANY REASON
I like that your web shop has a wide selection of items but my order has taken a long time to arrive. I was promised dispatch within 24 hours of order but it really took over 100 hours. My tracking parcel tracking still dosen’t show me anything.
Edit 29.1.2024: First of all Metalshop sent me the wrong tracking link for the parcel. They sent me the link where you can track PostNL packages only being shipped whithin the Netherlands, not the international ones. I figured this out on the 4th day of nothing happening on the tracking link. Once I reseived my order on 16.1 I discovered they got my order wrong. I had ordered KMM 10 hole combat boots and reseived the 14 hole variant. Even the order list stated the correct product but they still got it wrong. I immediatily sent a complain about this and got a response the next day. Sending the return wasn’t that difficult, but they didn’t state what phone number and email I should attach to the parcel and I waited 4 days for a response. Once I sent the package over on the 23.1 I notified of them about it right away. I have not reseived ANY info about the correct goods being sent nor the refund for the postage that I was promised. This is the worst customer service I have ever gotten. Most second hand sellers have been more profesial than this. I won’t be shoping here anymore.
4 januari 2024
Antwoord van METALSHOP
Hi and thank you for your review. We're really sorry to hear that your order hasn't arrived yet. The tracking information should show you where your parcel is and it's journey to your door. Can I kindly ask that you contact us with your order number so we can check on this and help you. Kind regards, Caroline
i received my parcel very quickly
i received my parcel very quickly, in less than 2 weeks, the boots are high quality, everything arrived in excellent condition
31 december 2023
Antwoord van METALSHOP
Hi, thank you for leaving us this FAB 5 star review. We're delighted to see you were happy with the boots as well as the shipping. Keep it metal- Caroline.
Antwoord van METALSHOP
Hi Rita and thank you for leaving us this great 5-star review. Your continued support means everything to us. Keep it metal- Caroline.
Antwoord van METALSHOP
Hi Alex, thank you for leaving us a 5 star review. We're delighted to see you were happy with everything from the products to the shipping. Keep it metal- Caroline.
Still I don't have received my item!!!!
6 november 2023
Antwoord van METALSHOP
Hi Stelios and we're very sorry to see that you haven't received your item yet. Could you please contact us with your order number so we can check on this for you. Alternatively, you will have received tracking information once your package was dispatched. I'm wondering if it's been delivered now? Please do let me know. Caroline
Antwoord van METALSHOP
Hi and thank you for leaving us a 5 star review, we're delighted to see you were happy with everything. Keep it metal- Caroline.
Embarrassing product quality
Embarrassing product quality. The shoes I ordered look like low-quality branded imitations. Looks like the store sells fakes. Stay away from this store.
3 oktober 2023
Review zonder uitnodiging
Antwoord van METALSHOP
Hi again Michal and thank you for your new review. As I already replied to your previous review I won't repeat the same message because it won't be helpful but could you reach out to me personally with your details and I'll be happy to look into this for you. For now please accept my sincere apologies for any disappointment. Kind regards, Caroline
Great. Will definitely order again
The clothes’ quiality are great. It only took like a week for the package to arrive (Sweden). I bought 4 band shirts and a top + necklace + bracelets from killstar. Loved everything 🖤
30 oktober 2023
Antwoord van METALSHOP
Hi and thank you for leaving us this AMAZING 5 star review. We're delighted to see you're happy with the band merch and Killstar items you ordered. We hope to see you again soon. Keep it metal- Caroline.
they anserded my questions fast …
they anserded my questions fast but i cant make the order to pay
28 oktober 2023
Antwoord van METALSHOP
HI and thank you for your review. We're really sorry to see that you haven't managed to place your order as yet. We'd love to help you with this so please can you reach out to us again. Keep it metal- Caroline
Everything was great!
27 oktober 2023
Antwoord van METALSHOP
Hi Ula and thank you for taking the time to leave us this great 5 star review, we're delighted to see you were happy with everything. Keep it metal- Caroline.
Antwoord van METALSHOP
Hi and thank you for leaving us a 5 star review, we're over the moon to see you were happy with everything. Keep it metal- Caroline.
Antwoord van METALSHOP
Hi and thank you for leaving us a 5 star review, we're delighted to see you were happy with everything. Keep it metal- Caroline.
Antwoord van METALSHOP
Hi and thank you for leaving us a 5 star review. Keep it metal- Caroline.
Antwoord van METALSHOP
Hi, thank you for leaving us a review and we're delighted to see you were happy with the speedy delivery. Keep it metal- Caroline.
Fast delivery
Delivery was faster than expected and everything was well packaged. The shirt I got was of really good quality and my boyfriend loved it.
25 september 2023
Antwoord van METALSHOP
Hi, thank you for your fab review and we're delighted to hear that your boyfriend loved his shirt. Keep it metal- Caroline.
Best supplier of Rock clothing in Europe!
I’ve been a regular customer for a while now. Great shop, excellent service fabulous quality clothing that I purchase to wear in my band. My only minor criticism would be that when you sell out of things in the size I need, you never seem to re-stock. I must have ‘watch’ notices on several items that have sadly never been available again.
29 september 2023
Antwoord van METALSHOP
Hi Michelle, thank you for being a valued customer of ours and for your fabulous review. Your comments have been noted and we'll certainly see what we can do to be better in the future. Keep it metal- Caroline.
Everything went smooth :)
29 september 2023
Antwoord van METALSHOP
Thank you for your 5-star review, your kind words mean a lot to us. Keep it metal-Caroline
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