Excellent 5-star service from the Norwich branch of Metro Rod. We had Charlie come out to deal with sluggish and smelly internal kitchen and bathroom drainage in our City flat. He was on time, ve... Toon meer
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I had a blocked drain and had arranged it to be cleared through my insurance company. They did not instruct Metro Rod correctly so the work was not carried out initially as intended. It was getting la... Toon meer
Cliff did an excellent job reversing his 6 wheeled tanker down my narrow 100 yard drive. He arrived on time and got the job complete.
Booked to empty two septic tanks at same location, charged the same amount for both jobs even though one was documented for less money due to no call out fee/ no travelling time and it was only ha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Whatever your drainage problem, Metro Rod has the solution. With over forty depots nationwide, we are able to tackle your drainage emergency quickly, cleanly and safely, 24 hours a day, 7 days a week.
Contactgegevens
Ashwood Court, SK10 2XF, Macclesfield, Verenigd Koninkrijk
- 0800 66 88 00
- enquiries@metrorod.co.uk
- metrorod.co.uk
4,4
Uitstekend
757 reviews
Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Excellent experience
Had a really excellent experience with metro Rod, right from Daley who was quick & efficient with messages & arranging for our septic tank to emptied. The guy Paul who came to empty it was here when said he would be , doing a swift & efficient job. Would most definatly be recommending Metro Rod .
10 september 2025
Review zonder uitnodiging
Great job came out pretty quick 🙂
11 september 2025
Review zonder uitnodiging
Efficient and respectful
The workman who attended my problem were on time, respectful and very informative and fixed my problem with no trouble at all and were very efficient. I would definitely recommend.
4 september 2025
Review zonder uitnodiging
Blocked toilet
Great service diagnosed the problem straight away so housing can fix it excellent
10 september 2025
Review zonder uitnodiging
Great guy sorted my issue out very…
Great guy sorted my issue out very quickly
10 september 2025
Review zonder uitnodiging
Efficient service from Metro rod
The engineer was a great guy , very professional, efficient, polite and friendly. Nothing was too much ...
My blocked pipe was was unblocked, water running freely.
Afterwards everything was cleared and tidied. Couldn't expect anything more.. Highly recommend Metro rod.
Excellent service.
Many thanks
5 september 2025
Review zonder uitnodiging
Very quick thorough and very sociable…
Very quick thorough and very sociable .Good clean up to.
10 september 2025
Review zonder uitnodiging
Good, professional service
The engineer arrived like planned, very professional service, kind and polite attitude, dealt with job without any problems, all done and sorted at the high standard, thank you 😊
8 september 2025
Review zonder uitnodiging
Quick service
9 september 2025
Review zonder uitnodiging
Prompt efficient service
Called and they were there within 3 hours
Not chasing money up front
Chris was polite and did a professional job,unblocking the drain.
Put the magic eye up and identified what could be the problem.
Gave me a bill to phone the office & pay.
Will be using again if required.
9 september 2025
Review zonder uitnodiging
Very quick and reliable only phoned…
Very quick and reliable only phoned this morning
8 september 2025
Review zonder uitnodiging
Prompt reply
Prompt reply, excellent customer service and very professional.
4 september 2025
Review zonder uitnodiging
Great service
Great service. The operative was brilliant. Nothing was too much trouble . Thanks so much
6 september 2025
Review zonder uitnodiging
Service with a smile and friendly too,
Service with a smile and friendly too,
Blocked sink sorted and also the loo.
Would highly recommend the Metro Rod team,
They fix the problem and leave it clean.
3 september 2025
Review zonder uitnodiging
Great service & communication
Great service & communication, would recommend.
25 augustus 2025
Review zonder uitnodiging
Great lads no problems first class job
2 september 2025
Review zonder uitnodiging
Turned up one day into the 3 day…
Turned up one day into the 3 day window. Friendly efficient service. Fixed it woth no fuss . Would highly recommend
3 september 2025
Review zonder uitnodiging
Drain Blockage, replace broken pipes
Turned up on time , the two lads were very pleasant and professional. They explained exactly what was wrong and solution to fix problems.
The job was done in about 4hrs or so considering there was quite a bit of digging to do, the site was left tidy and clean.
I can truly recommend Metro Rod.
3 september 2025
Review zonder uitnodiging
Scandalous
Came out, told me it was a united utilities issue but charged me £160 for the call out. Which I had to pay cash to them. Followed up several weeks later by a phone call asking me to settle my bill.
4 augustus 2025
Review zonder uitnodiging
Antwoord van Metro Rod
Hi Diane,
We are so sorry to hear that you had a bad experience with one of our depots, this is not the level of service we expect from our franchises. If you would like to escalate this issue further, please send an email with details of your experience along with your postcode to our Customer Care Team, CustomerCare@metrorod.co.uk, and they will be happy to help.
Kind regards,
Metro Rod
Quick service, professional company
Quick service. Unblocked main drain, problem sorted
3 september 2025
Review zonder uitnodiging
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