⭐⭐⭐⭐⭐ Outstanding customer service from Mettle. After receiving a new iPhone, I found myself locked out of my Mettle account. I spent several days trying to regain access on my own and excha... Toon meer
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Lees wat reviewers zeggen
These guys at mettle are absolutely fantastic, I got scammed by a caller & I couldn’t sleep or eat with worry… mettle managed to reimburse the full amount & kept me up to date with it all!! Truly the... Toon meer
I’ve been a Mettle customer for 2 years. Excellent account and so easy to use. I had some fraudulent transactions this morning - naturally a very worrying thing to happen - Mettle live chat resolved... Toon meer
I was recommended Mettle by a business friend & I’ve been thoroughly pleased with all of my interactions so far. The set up process went smoothly & now I’m using the app it just makes business banking... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Mettle
Geschreven door het bedrijf
Mettle is the free business bank account by NatWest that helps small businesses get paid faster and better manage their finances. It’s built for small businesses, startups, limited companies and sole traders.
Customers can apply for an account in minutes, create and send customised invoices and connect to accounting software to help keep track of their books. The account comes with a UK account number and sort code and an in-app chat feature so that customers can speak to real people when they need help.
Contactgegevens
Verenigd Koninkrijk
- support@mettle.co.uk
- mettle.co.uk
4,6
Uitstekend
6K reviews
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Antwoord van Mettle
"Thank you for sharing your experience. We're really happy to hear that you're enjoying your Mettle account.
We love hearing from you, so please drop us a line at support@mettle.co.uk or through your in-app chat at any time if you have any feedback."
Complete incompetence!!
Complete incompetence!!! Cannot believe an organisation let alone a so called bank can operate this way in the UK! Initially I was told it would take up to 10 days to open a business account which in itself is ridiculous! After 12 days of waiting with absolutely no information and being repeatedly told by what must have been an automated AI message that they could not tell me how long it would take this changed to up to 20 days and they STILL did not meet their second ridiculous deadline!!!
Despite the fact that I have over 40 years of banking history in the UK including various business bank accounts over the years and absolutely NO adverse credit history, it took these clowns and their ridiculous automatic AI responses TWENTY FOUR days to finally open an account for me!
I planned to deposit funds from the upcoming sale of property and I was asked for proof of more than the funds that I told them I would deposit once the sale completed. They insisted on receiving a memorandum of sale to show the property was being sold and even asked me to get a statement from my solicitor. WTF!!! I would understand if I was trying to borrow money! But just to open a bank account? Any bank operating with any kind of brain cells should know that money coming in from another UK bank account can be traced! I wasn't asking to deposit cash and even if I was there are checks that are conducted to ensure cash deposits are not for money laundering purposes. Most of these are now even automated via HMRC etc.
This so called bank is the epitome of when AI replaces brain cells and goes soooo wrong that it becomes unfathomable incompetence!!! Throughout the ridiculousness, I kept getting AI messages stating "Just checking back in, let us know if you still need our help". On one occasion an assistant replied to my chat message via email and after I emailed him to let him know I had already responded via chat, another assistant emailed me to say that replying by email does not quicken their response and I should stick to using the chat!!!!!
I only applied for a Mettle account because my Accountant said they provide a free accounting software which helps him. Frankly, had I known the CRAP I was going to endure I would have paid him extra to do without the damn software. Amidst being told, "unfortunately, I'm unable to provide a specific timescale at the moment...." several times, I applied for a Monzo business account and within 90 mins, my account was open; I had my account number and sort code and all was ready to use!!! And frankly I think Monzo banking App is better than Mettle!
I raised a complaint twice and each time I ask about the progress of my complaint I am told my complaint has been logged. Is this even compliant with banking code of conduct?
Shame on you Mettle! Totally PANTS!!
3 april 2026
Review zonder uitnodiging
Antwoord van Mettle
"Thanks for sharing your feedback, we're sorry to hear that you weren't satisfied with the process of opening an account with us.
We have a regulatory requirement to undertake certain checks on each business before opening an account. If you want to chat about this, please contact us at support@mettle.co.uk or in-app."
Easy to use and I like being able to…
Easy to use and I like being able to categorise my payments
2 april 2026
Antwoord van Mettle
"Thank you for sharing your experience. We're really happy to hear that you're enjoying your Mettle account.
We love hearing from you, so please drop us a line at support@mettle.co.uk or through your in-app chat at any time if you have any feedback."
Antwoord van Mettle
"Thank you for sharing your experience. We're really happy to hear that you're enjoying your Mettle account.
We love hearing from you, so please drop us a line at support@mettle.co.uk or through your in-app chat at any time if you have any feedback."
Tried to open a business account
Tried to open a business account. They said it would be 20 days before it would get reviewed. That is unacceptable 👍👍
2 april 2026
Review zonder uitnodiging
Antwoord van Mettle
"Thanks for sharing your feedback, we're sorry to hear that you weren't satisfied with the process of opening an account with us.
We have a regulatory requirement to undertake certain checks on each business before opening an account. If you want to chat about this, please contact us at support@mettle.co.uk or in-app."
Antwoord van Mettle
"Thank you for sharing your experience. We're really happy to hear that you're enjoying your Mettle account.
We love hearing from you, so please drop us a line at support@mettle.co.uk or through your in-app chat at any time if you have any feedback."
Simple to use and easy to set up
Simple to use and easy to set up.
The only issue I have is that Mettle does not accept international transfers. This is a bit of a pain for me as some of my clients are based abroad.
If you’re only dealing with UK clients then this is good, simple account.
2 april 2026
Antwoord van Mettle
Unfortunately, you aren't able to send or receive international payments with your Mettle account. However, this is a feature that we’re looking to add in the future.
Antwoord van Mettle
"Thank you for sharing your experience. We're really happy to hear that you're enjoying your Mettle account.
We love hearing from you, so please drop us a line at support@mettle.co.uk or through your in-app chat at any time if you have any feedback."
Really user friendly banking for my…
Really user friendly banking for my sole trader business. Love the savings pots.
27 maart 2026
Antwoord van Mettle
"Thank you for sharing your experience. We're really happy to hear that you're enjoying your Mettle account.
We love hearing from you, so please drop us a line at support@mettle.co.uk or through your in-app chat at any time if you have any feedback."
User friendly and uncomplicated banking…
User friendly and uncomplicated banking experience.
1 april 2026
Antwoord van Mettle
"Thank you for sharing your experience. We're really happy to hear that you're enjoying your Mettle account.
We love hearing from you, so please drop us a line at support@mettle.co.uk or through your in-app chat at any time if you have any feedback."
Great bank account
Great bank account!
Really good set up, love how we can categorise income or outgoings. Plus love it’s linked to free agent too!
1 april 2026
Antwoord van Mettle
"Thank you for sharing your experience. We're really happy to hear that you're enjoying your Mettle account.
We love hearing from you, so please drop us a line at support@mettle.co.uk or through your in-app chat at any time if you have any feedback."
Everything is good
2 april 2025
Antwoord van Mettle
"Thank you for sharing your experience. We're really happy to hear that you're enjoying your Mettle account.
We love hearing from you, so please drop us a line at support@mettle.co.uk or through your in-app chat at any time if you have any feedback."
A great business account for small…
A great business account for small businesses, especially self employed. All the basics covered paying and receiving money, categorising transactions, also includes creating invoices that are matched to transactions. Free FreeAgent account has been excellent for MTD. I’ve been a customer for 18 months.
Things to note: can not accept payments from international clients, other currencies from non-UK banks.
1 april 2026
Antwoord van Mettle
"Thank you for sharing your experience. We're really happy to hear that you're enjoying your Mettle account.
We love hearing from you, so please drop us a line at support@mettle.co.uk or through your in-app chat at any time if you have any feedback."
Antwoord van Mettle
"Thank you for sharing your experience. We're really happy to hear that you're enjoying your Mettle account.
We love hearing from you, so please drop us a line at support@mettle.co.uk or through your in-app chat at any time if you have any feedback."
Good bank easy to business .
Good bank easy to business .
Trust, customers services 5 stars ‼️
1 april 2026
Antwoord van Mettle
"Thank you for sharing your experience. We're really happy to hear that you're enjoying your Mettle account.
We love hearing from you, so please drop us a line at support@mettle.co.uk or through your in-app chat at any time if you have any feedback."
Easy to use and I love the connection…
Easy to use and I love the connection with Free Agent which makes my life so much simpler
1 april 2026
Antwoord van Mettle
"Thank you for sharing your experience. We're really happy to hear that you're enjoying your Mettle account.
We love hearing from you, so please drop us a line at support@mettle.co.uk or through your in-app chat at any time if you have any feedback."
Antwoord van Mettle
"Thank you for sharing your experience. We're really happy to hear that you're enjoying your Mettle account.
We love hearing from you, so please drop us a line at support@mettle.co.uk or through your in-app chat at any time if you have any feedback."
Antwoord van Mettle
"Thank you for sharing your experience. We're really happy to hear that you're enjoying your Mettle account.
We love hearing from you, so please drop us a line at support@mettle.co.uk or through your in-app chat at any time if you have any feedback."
Inly problem us being unable to send…
Inly problem us being unable to send payments abroad
1 april 2026
Antwoord van Mettle
Unfortunately, you aren't able to send or receive international payments with your Mettle account. However, this is a feature that we’re looking to add in the future.
It does all I need it to do!
1 april 2026
Antwoord van Mettle
Hi Nick, we’re sorry to hear this and understand your frustration.
So that we can look into this for you, please drop us a message at support@mettle.co.uk and we’ll be happy to investigate this further.
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