Mettle Reviews 

⭐⭐⭐⭐⭐

Outstanding customer service from Mettle.

After receiving a new iPhone, I found myself locked out of my Mettle account. I spent several days trying to regain access on my own and exchanged a number of emails and live chats with the support team. We arranged over emails to receive a personal phone call from one of their representatives. No account information was given out or asked for. Just security questions that only I would know the answers to.

The adviser patiently talked me through the process of how to get back into the app and although it was quite complex, we worked through it together. Within just a few minutes I was back into the app and everything was up and running again.

Excellent customer service, great communication, and a real willingness to help. Five-star service from start to finish. Thank you, Mettle!

These guys at mettle are absolutely fantastic, I got scammed by a caller & I couldn’t sleep or eat with worry… mettle managed to reimburse the full amount & kept me up to date with it all!! Truly the best thank you

Basic bank account fine, but don't expect customer support and if someone auto-enrolls you without your consent expect an inquisition and to be made to feel like the person in the wrong. Seriously they prefer American Fraudster Giants over their own customers.

Excellent service in response to a security issue. Very happy with Mettle!

Thank you. Good job

Attempted to open an account and was invited to chat with someone that looked like 12 years old asking me all these indept company questions in a very informal way. Questions that did not make any sense, or at least it was not explained why this information was necessary. And I was then denied an account without an explanation as to why or a chance for myself to explain whatever they found was wrong.

Just wish you could upload your own pdf invoices, otherwise not bad

Mettle (NatWest) claims 4 identity verification methods, but only offers one—selfie camera—which I said was broken. Support was useless: trained to repeat 5 scripted lines, unable to offer alternatives. I was told my issue would be escalated and I'd be contacted in 'a couple of days with alternative method.'

After 10 days of silence, I followed up via email: no response, no apology, no accountability again the exact same scripted line ‘I will raise this further with our onboarding team to see if there is an alternative method you could use.’ You guessed it 10 days passed again and no onboarding team in sight . Despite advertising multiple verification options, they refuse to implement any. Basic account, even worse support.

The worst application process - 1 month+ and still getting asked a MILLION questions about stupid trivial things, constant back and forth and still not getting access. What is this sham of a bank?

I’ve been a Mettle customer for 2 years. Excellent account and so easy to use.
I had some fraudulent transactions this morning - naturally a very worrying thing to happen - Mettle live chat resolved it super quickly and made sure I know what was happening and how my account was protected.

I am extremely disappointed with Mettle's handling of my dispute.

I raised a dispute over an unauthorised payment, and while the investigation has been ongoing, the merchant has continued taking money from my account through Direct Debit. I was told the merchant has until 22 August to respond, but that should not mean they are allowed to keep collecting payments in the meantime.

I contacted Mettle to explain that another payment had already been taken after I reported the issue, yet all I received were generic responses saying they were waiting for the merchant or that someone was "looking into it." There has been no clear explanation as to why these payments were allowed to continue or what action was being taken to stop them.

As a customer, I expected my bank to protect my account and provide timely, proactive support. Instead, I have had to chase updates while money continues leaving my account.

The communication has been slow, the support has lacked urgency, and the overall experience has left me with very little confidence in Mettle's ability to handle disputes effectively. I would not recommend Mettle based on my experience.

Easy to use and compatible with my software. No regrets

So simple to use

Unfortunately incredibly slow to open the bank account, despite rapidly providing info requested. We are well over 2 weeks now despite the suggested "3 day" opening period and despite me chasing, no sign of it opening any time soon, nor has any indication of progress been provided.

Simple to use.

Great banking app!

The Mettle app is new to me, but so far it seems very good.

It was smooth experience and staff is very friendly and supportive. Would recommend others.

Could do with a option to place paid across an invoice - rather than have to screenshot it to create a receipted invoice for clients tax purposes

Easy to use for business