MGY Estate Agents & Chartered Surveyors Reviews 107

MGY have been extremely helpful from a buyer's perspective. Always quickly responsive to emails and calls, and very friendly both in person and via other communication. Special thanks to Nicky in the Sales Progression team for always keeping me up to date and ensuring everything ran as smoothly as possible. I wouldn't hesitate to use MGY again.

I had a really positive experience with MGY throughout my purchase, and I’m very grateful for the support I received.

From the very beginning, Nicky was incredibly helpful, responsive, and proactive in keeping things moving — especially at times when progress felt uncertain. She consistently chased updates, kept me informed, and made sure communication between all parties didn’t stall, which made a real difference.

As a first-time buyer navigating the process on my own, this level of support was invaluable. I always felt that she genuinely cared about getting things over the line, and her professionalism and persistence helped bring everything together.

Thank you again for all your help!

Great Estate agents to deal with,very professional service and from start to the completion of sale of my late father's family home I would highly recommend, special thanks to Nicky Griffith and kirstie Hetherton for all the updates and progress.

I have been using MGY for my rental since moving in with my partner a good few years ago. In my experience using MGY has been well worth the cost. They have always found very trustworthy tenants and have ensured with regular checks the property is always kept in great condition. I wouldn’t hesitate to recommend them if you are thinking of letting a property. Sian Spiteri and the rest of the team have been very organised throughout the process and always make moving tenants in / out stress free from the landlords perspective. Great service from the team at MGY!

Just completed the sale of a buy to let flat (as sellers) through the Cardiff Bay office. We were really impressed with the service we received from the initial market appraisal visit (with Becky) who had very detailed knowledge of the local market. The sale particulars with lovely photos (and drone images) made the flat look great. We went live at the beginning of January and sold within a week, so cannot fault that!

Ultimately the property was sold in a very good timeline so that was very pleasing. MGY took total responsibility for viewings and were easy to talk to and kept me updated on potential buyers etc. Just for future reference, it would be helpful if the agents shared notes when the main agent is on leave to ensure there is a consistency in communications to avoid duplication of ground already covered. Overall excellent service.

Had a great experience buying my first property through MGY. Two points stand out

1) Becky who showed me round the property initially was great: clear and helpful with communication, and friendly throughout.

2) MGY was the only estate agent I connected with that didn't try to sign me up with an in-house mortgage advisor which I wouldn’t have wanted, and nor have they subsequently sent me multiple/ongoing marketing emails! Both of these made me feel at ease that I was getting a good service on my terms.

Would definitely recommend MGY for the Cardiff area.

Becky was helpful and positive from day one and appreciated our eagerness to complete the sale within the tax year, for tax reasons. She secured a buyer at an acceptable price. Her determination and regular calls to solicitors helped us to get over the line.

It would be fair to say that this was not the smoothest of purchases (not MGYs fault) but thankfully Nicky in the sales progression team was really helpful. She kept us updated and liaised with the solicitors and vendors over and above what would normally be expected. Huge Thank you Nicky without you I think I would have given up!

Melissa in Radyr was excellent in helping me arrange my rental.

Very helpful and friendly and always responsive to any queries that I had.

MGY has just sold our apartment in Cardiff Bay. Thanks to the sales team for their help and support through the sales process.
We highly recommend MGY if you are thinking of selling or renting your property in Cardiff..

We’ve just moved house so are now renting with MGY. Our contact within MGY, Sian, is very approachable and explained everything clearly, keeping in touch with us during the whole application process. Moving was made straight forward, and we were very happy that our pets were no issue to rent with either. Thanks Sian!

We were looking for a rental property and afte seeing a few that wernt suitable i cantated MGY they were super friendly and aranged a viewing for one of their properties the following day.
Sian was so welcoming and friendly and was happy to help with all out questions, nothing was too much! She explained the next steps if we wanted to proceed and made us feel reall at ease!
Continued to be super helpful thoghout the refencing process!

Just completed and exchanged on our late mother’s house. Everyone worked hard to keep the sale going. They reply when you make contact and are always happy to answer questions. We recommend MGY. Thank you Becky, Oliver, Kirstie and Lilly and all at MGY.

We met Becky & Oliver at the start (a year ago)and they remained part of the process throughout until the Completion today (12th March) Extremely helpful, Communicative and very responsive to our queries.
We are very grateful to them for making our stressful situation a bit easier.

Great company to work with!

Big thanks to Becky in the MGY / Cardiff Bay office. She was super helpful, informative and responsive during the house buying process. Superb and friendly service from start to finish!

Excellent, first class service, particularly on viewings and feedback. Special thanks to Evie and Nicky. Would thoroughly recommend the Pontcanna team at MGY.

We were treated well the staff were very professional and helped us with the sale
Of property we were happy with the service

Sian and Mel in the Radyr office have been fantastic, found a tenant quickly, got all the paperwork done quickly and nothing was too much bother. Highly recommend the MGY team.