Mi PA Reviews 

Great service as always highly recommend

Couldn't ask for a better experience with their call handling service. Very easy to approach with any changes or questions - huge thanks for Helena who is particularly approachable and has always had a great understanding of what we do!

Great service. Highly recommend

We’ve been partnering with MiPa for over a decade now, and their service is consistently outstanding! Our dedicated team knows our business inside and out, taking care of our callers and customers with genuine passion and total professionalism. Thank you so much for being such a trusted partner!

MI PA is a fantastic company to work with. They have been handling our overflow of calls for years without any incident. They are reliable, friendly and detail-oriented. I couldn't ask for a better partner in business.

We recently switched to Mipa from another very well-known provider, and I must admit we were initially a little apprehensive. Given that Mipa's costs are significantly lower, we wondered whether the level of service would be quite as good.

In a climate where businesses are under more financial pressure than ever, keeping costs under control is incredibly important, but not at the expense of service.

I'm delighted to say that Mipa have not only matched the service we received previously, they've actually exceeded it!

The team have been fantastic, the service has been excellent, and we're now getting an even better experience at a fraction of the cost.

It's not often you can genuinely say you've saved money and improved the service you receive at the same time, but that's exactly what we've experienced with Mipa.

I've used MiPA for over 2 years now and they've been brilliant. I've never had to worry about missing a call as I know it will go to a competent team that represent my business well. Highly recommend, a must have for any business!

The staff at Mi PA are so friendly and helpful and have really made me feel comfortable in sharing some of my workload with them!
Nothing is ever too much trouble and they also make suggestions of things they could do to ease my workload.
I have twice daily contact via WhatsApp at my request so I don't lose track of what they are doing and I know that things are getting done.
Work is always speedily completed and to a high standard. I also know our package with Mi PA can be adjusted at any time so if I needed some additional hours this is an option.
Very useful service, great people and always reliable!

My experience with Mi-Pa so far has been excellent. The on boarding experience was straightforward, quick and easy to get started. The week I signed up, I had a call with my direct PA, Mili. She jumped straight in and started helping me with the tasks I had on my to do list. We have a call each week to make sure she is aware of all the things I need help with and also to give me an update on tasks that are progressing. Mili is proactive and is always keen to do a great job. Since working with Mi-Pa, I feel like a weight has been lifted as now I do not have the fear of a' never ending' to do list as Mili is only a WhatsApp message away, ready to help.

Excellent company to deal with. They do what they say in a friendly and efficient manner.

I used MiPa years ago and when a few things changed on my side, was really happy to re-engage with them. Reliable, efficent and always on hand to help. Couldn't wish for more

We've had a great experience working with this team. Jake has managed our account throughout and he's been professional, responsive and always willing to help. They've handled our customer service and sales enquiries to a consistently high standard and have always been flexible when our needs have changed. They feel like a genuine extension of our business, and we'd happily recommend them.

Jake is wonderful. A real asset to my team.

Great service, attentive, and they do listen. If we have any queries or issues, they are dealt with promptly - Would reccomend for any small business that is looking to grow and need help with the phone calls.

We've worked with MI PA on a number of projects and they've been excellent - clear communication, regular updates and reliable support that really takes the pressure off. A great team we'll happily work with again

Mi PA has been the backbone of my business since I started out. To have the ability for a professional to answer the phone, as one of your staff, know what to say and how to say it to potential customers, and then pass that information back to me to follow up has been incredible. I cannot recommend Mi PA highly enough. ig you are in business and no one is answering your phone, you are losing money, business, and clients!

I have been using MiPa for a number of years whenever we have required additional ad-hoc support. I would not hesitate recommending their services both for call answering and virtual PA support

They were super professional, friendly and good at communicating. I can imagine them being fantastic for inbound calls / secretary work - that seems to be the main focus.

My objective was to have them help me call people interested in my services that had came from facebook ads, and get them onto a strategy call. They said they could help.

They worked 100 leads for a month, and did not book any of them. When I would jump in, I would set 1 out of 15. All the leads that they contacted ended up blocking my information. I understand there is a learning process but for me that was not viable.

I wanted to end the 2 month contract early as it was not only costing me for their service but costing me leads that I was paying to collect. It was within their right to hold me to the contract. I stopped using the service after one month but still paid the second month.

Again, they were helpful, professional and would be great for inbound enquiries, but if you are looking for call setters I would not recommend it.

The team are professional and clearly have a culture of quality and customer service. Their skillset is remarkable and their responsiveness impressive. They add great value to my business.

I have worked with MiPA for years now. They handle both call answering and PA services for me. Being on the tools most days I would rather messages were answered and my customers and prospects know it has been recorded rather than them leave a voicemail and wonder if I will ever get back to them! If you dont have someone answering your phones then try these guys out and discover the freedom of no distraction while working on a task.