Truly excellent service. Emile Henry Mini Baguette Baker bought for a well discounted price. Same day dispatch, next business day delivery. Some really nice touches - handwritten 'thank you' card and... Toon meer
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Sadly delivery experience very poor. Still awaiting delivery after being told numerous times on the phone that it would be delivered next day by 6.00. Also told it would be returned to sender. But app... Toon meer
Bedrijf heeft geantwoord
So seldom to find courteous, efficient and prompt service these days. One has to be so aware of sharp practices with on line shopping as honesty is now a rare commodity. Was delighted to find this he... Toon meer
Bedrijf heeft geantwoord
Great service and delivery. Lovely note in the package from Lucie which was unexpected, it just added the personal touch. Bread baker excellent. Hadn’t used one before, but it works well, and cook... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Simmer & Slice, we believe great food brings people together, and every great meal starts with the right tools. Based at Trentham Shopping Village in Stoke-on-Trent, we're an independent cookshop built around a genuine love of cooking, baking, entertaining and everything that happens around the kitchen table. We carefully select cookware, knives, bakeware, gadgets and gifts that offer real quality, performance and value. Whether you're a seasoned home cook, an enthusiastic beginner or searching for the perfect gift, we're here to help you find products you'll enjoy using for years to come. What makes us different isn't just what we sell, it's how we sell it. We believe in proper customer service, honest advice and taking the time to help people make the right choice. No hard sell, no gimmicks, just knowledgeable people who are passionate about food, cooking and the products we stock. As an independent business, we're proud to be part of the local community and proud to champion brands that share our commitment to quality and craftsmanship. Our aim is simple: to help make cooking more enjoyable, more rewarding and a little more special, every single day.
Contactgegevens
Unit 39, Trentham Retail Village, ST4 8AX, Stoke on Trent, Verenigd Koninkrijk
- 01782 572919
- info@simmerandslice.co.uk
- simmerandslice.co.uk
4,6
Uitstekend
303 reviews
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Amazing service
Amazing service. Super responsive. Delivered on the date I asked. Polite and helpful.
18 juni 2026
Antwoord van Simmer and Slice Ltd
Thank you for your kind words and your business, as an independent business, it's comments like this that make a big difference. Enjoy :)
Great service overall, but disappointed with lack of response to complaint
I was really impressed with Simmer Eats’ service when it came to subscription, ordering, and delivery - everything was smooth and efficient. However, I was very disappointed by the complete lack of response to my emails after I tried to raise an issue about one of the meals.
Following recommendations from my son and several neighbours, I ordered 18 meals. Most were delicious and of excellent quality, but the Jerk Chicken meals were a major letdown. I ordered four portions based on the positive reviews, yet all four were inedible — the chicken was tough and grisly, the plantain was mushy, and the dish lacked seasoning and flavour. There were also no kidney beans, which was surprising.
Three others, including my son, tried the meals and agreed they were not up to standard. It’s disappointing, especially as the rest of the range was so good.
What’s most frustrating is that customer service hasn’t replied to my emails about this issue. I still think Simmer Eats has great potential and offers tasty, convenient meals, but ignoring customer feedback is really disheartening.
I hope they improve how they handle complaints - good service shouldn’t stop after delivery.
In light of above, would still expect a response to my emails please.
28 oktober 2025
Review zonder uitnodiging
Antwoord van Simmer and Slice Ltd
Hi Susan, this is not us so we have asked for it to be removed. Try Simmer Eats. Thanks
Fast and professional
Fast and professional, will definitely use again.
18 juni 2024
Review zonder uitnodiging
Great service - made me feel valued
Truly excellent service. Emile Henry Mini Baguette Baker bought for a well discounted price. Same day dispatch, next business day delivery. Some really nice touches - handwritten 'thank you' card and Emile Henry bread recipe book included in package. Just lovely.
19 april 2024
Review zonder uitnodiging
A Personal Touch
Found a good deal on a small Scanpan - which is a great little frying pan. My pan arrived well-packaged with a personal note from Hannah - which I thought was a lovely touch. Will defo order again from this company. Thanks guys.
29 maart 2024
Review zonder uitnodiging
Excellent service
27 december 2023
Awesome experience
Super quick delivery, great product and great price. Would certainly buy from these guys again
17 december 2023
High quality products & excellent service
High quality products delivered with excellent service
21 december 2023
Easy to order
Easy to order. Any contact with the company was easy and staff were very helpful. Package arrived on time.
9 december 2023
Excellent service
Excellent service!
Easy to order, great prices and super fast and efficient delivery. Definitely recommend this company. We bought a whole set of new pans - very happy 😃
November 2023
28 november 2023
Good quality & service
Lovely product which arrived the next day and very well packaged.
7 december 2023
Fast delivery and great product
Fast delivery and great product. Nicely boxed making it a great gift.
6 december 2023
Hannah was extremely in helping me…
Hannah was extremely in helping me choose exactly what I wanted and the dish was dispatched and delivered very quickly
28 november 2023
Speedy, friendly service, offering good quality products
I ordered a Scanpan steamer, which was offered at a very good price. It was delivered very quickly, and a friendly note included, hoping that I would enjoy using my new steamer...which I do! This is the second time I have ordered from Simmer and Slice and both times the service has been impeccable.
27 november 2023
Very impressed with customer service !
Very impressed with customer service !
I’ve received a Dutch oven that had a crack in it and they sent me a replacement straight away and I received it the next day !
Very happy with the product and especially the service :)
17 november 2023
Review zonder uitnodiging
Gorgeous 2nd choice
They didn't have the colour I wanted but my next choice I am so pleased because it is a dark bluey black
30 oktober 2023
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