Milease Reviews 104

Need to work on their communications. Told them when ordering the car that I needed it in April. I was advised this was fine. When the car was ready for delivery I was told I had to take it in March (which meant having to arrange an earlier pick up of my old vehicle).

Was told by the delivery driver of the new car that mats would follow a few weeks later. When I followed up with Craig I was told this was incorrect information as the car does not come with mats. However, as a gesture of goodwill I was told a set had been ordered and would be with me soon. It’s now October and I still don’t have them.

Had an issue with the rear parking camera for the first few months of the vehicle. The Milease team could not have cared less. Basically shrugged their shoulders and said it wasn’t their problem.

Craig was very responsive and helpful. Responded to emails quickly and made the whole transaction very smooth. Appreciate all the help. The deal given was also fantastic. Would highly recommend Milease and look forward to working with them again in future.

Craig was very helpful and always replied to questions promptly, I would highly recommend his service

Our first leasing experience. Thanks to Craig and his team, the whole experience went exceedingly well. Would not hesitate to use again.

Excellent service from the start until yesterday when I collected the car. Craig always helpful and quick to reply. Couldn't have went any better.

Excellent service from the start!
This is the first time we have leased a vehicle, and we lucky enough to come across Milease. Craig has been great right from the off, with helpful and honest advice. All queries were answered swiftly.
Our first lease experience has gone very smoothly and we wouldn’t hesitate to recommend Milease.
Thanks.

The whole experience was very easy, the communication from Craig was fantastic. I would 100% use Milease again for my next car. Craig managed everything, I only had to complete a few forms. Very happy!!

Great price + service

I got my car less than 3 weeks start to finish Craig made the process very easy and was clear about everything, very helpful and responsive, delivery of the car was very good. I recommend milease

Craig has been so helpful during the whole process of leasing the car, always quick with replies and explaining the finer details when required. It's great to have someone on hand to answer questions and it has been an excellent experience because of this.

Fantastic customer service from Craig from the initial enquiry through to the delivery of the vehicle. Would highly recommend Milease.

Exceptional Customer Service Makes Car Buying a Breeze

The efficiency of the customer service extended beyond just answering questions. The entire process, from initial inquiries to finalizing the purchase, was streamlined and hassle-free. This made the overall car-buying experience enjoyable and stress-free.

Excellent support right through the process from Craig. As the months went by, he gave regular updates and communication was really good from start to finish. He answered all my questions and was really helpful throughout. Thanks Craig. Will definitely look to repeat this business as long as the deals continue to be so competitive.

Excellent company to deal with got the car I really want at a very good price. Kept in touch with what was happening until the day I received my car.

Fantastic service from Milease. The whole process was smooth and any questions I had were answered promptly. Craig was always available on the phone, and was able to explain things in simple terms. I am so glad I chose Milease as they managed the whole process and kept me regularly updated through the whole process, I highly recommend using them for your lease hire requirements.

We’re very pleased with our lease deal sourced by Milease. Craig was very helpful and quick to respond to any questions. We would be happy to recommend their service and would gladly use them again.

I feel really stupid after my experience with Milease.

In June I paid the broker fee for a vehicle and given a time of 4 weeks for arrival.

We are now in November and they still can’t get the vehicle to me.

Communication has been very poor and I have had to make contact with them to get updates. After kicking up a fuss I have had 2 emails informing me of further delays.

5 months later and I have had to go elsewhere as I have a young family, infirm parents and we need a car. (We needed one since June)

Milease won’t refund my broker fee for the vehicle they can’t supply me with. From their point of view it’s not their fault and I should wait patiently and one day a car will come. They have no idea when the car will arrive and can’t give me any kind of time frame. The only time I was given a time frame was before I gave them the £240 fee since then they don’t have a clue. How strange.

I understand that delays happen and are outside of the control of the broker but why do I have to loose £240 and be messed around for months on end? It shows a total lack of integrity on their part. This is not a minor delay, it is over 20 weeks past the 4 week lead time I was given.

I hate writing bad reviews but given the total disregard I have been shown I feel it is deserved.

Using this company may go well or it may go badly. Either way they will keep the fees even if they can’t get you a vehicle.

Regarding your response below…. How long should I wait for you to get the car before you acknowledge you can’t supply it? Another 5 months? A year ? At what point do you admit you can’t get it and refund my fees??

Really impressed by Milease. We dealt with Craig who was extremely efficient, friendly and understanding of our requirements. I would highly recommend contacting Craig for your car leasing needs

Azam

We dealt with Craig who was extremely efficient from start to finish. I would highly recommend using Milease for your car leasing

Craig was very helpful in finding us a car at short notice. Highly recommended.