We ordered a radiator along with valves. They only delivered the radiator and upon calling customer service to get them to send new radiator valves we were met with suspicion and adamancy that the val... Toon meer
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I needed a kitchen sink ASAP. They had the perfect one but I didnt know if their delivery would arrive on time, I asked in the online chat they have on the website and Craig answered quickly that if I... Toon meer
I purchased my double stainless steel kitchen sink at a reasonable price. The product is brilliant, and I'm really happy with my purchase. The customer service was fantastic, helpful and knowledgeable... Toon meer
I used Modernlivingdirect to order parts for a new cooker. The website gave a great price, but didn't have them in stock for immediate delivery. However, I was able to confirm timescales using their o... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Trading for over 25 years, you can trust Yorkshire's leading Independent Kitchen and Bathroom retailer.
Contactgegevens
2 Duncombe Way, BD8 9SY, Bradford, Verenigd Koninkrijk
- 01274 541236
- sales@modernlivingdirect.co.uk
- modernlivingdirect.co.uk
4,4
Uitstekend
99 reviews
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Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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no customer support
Bought a replacement remote control for my cooker hood. Didn't work so requested a replacement or refund. Never answered any emails.
Once they have your money you won't hear from them again, no customer support, AVOID
9 juni 2025
Review zonder uitnodiging
⭐ 1-Star Review: Avoid Modern Living Direct – Faulty Product and Appalling Customer Service
I purchased a Premier Slate Stone Ultra-Slim Rectangular Shower Tray (1400 x 800, White) from Modern Living Direct, and it has been an absolute nightmare. The tray was clearly faulty, causing flooding across my bathroom floor due to a slope defect.
Despite multiple professional assessments confirming correct installation, the company repeatedly refused to take responsibility. I provided video evidence and had two independent builders verify the issue. Their team instead chose to deflect blame and offer a token "goodwill" replacement — which I declined, as I’ve lost all trust in the product and the manufacturer.
Since April, I’ve sent multiple emails and formal complaints. The responses I received were dismissive and unhelpful. I formally requested a full refund due to the product fault and the additional costs for damage and reinstallation, but this has been completely ignored.
It is now July, and Modern Living Direct has stopped responding altogether. I’ve been forced to escalate the matter to the Ombudsman — wasting more of my time, energy and money.
Save yourself the stress — avoid this company at all costs.
They do not stand by their products, and their customer service is appalling.
In response to Modern Living's reply - the customer service does not mirror what you are now saying, for example, I sent in a video of the defect with the professionals describing the problem. Your customer service team then said that the issue was the way we had installed the showerhead, when I sent a photo of the fact our showerhead is adjustable and can face any direction, you stopped replying. I have spoken to Citizens Advice today, who have advised court action. You will receive a letter via recorded delivery to your Bradford address in the next few weeks. Whilst a replacement was offered, this is not the issue - the issue is the consequential losses, which is what I have been advised to claim for. It would have been much more helpful for your team to communicate effectively rather than not reply.
14 januari 2025
Review zonder uitnodiging
Antwoord van Modernlivingdirect
Hi Hannah,
We're genuinely sorry to hear you're unhappy with your experience. We take all concerns seriously and always aim to resolve issues fairly.
In this case, the shower tray you purchased was sealed and fully installed before the product had been tested - a step that’s clearly outlined as essential in the installation instructions. This makes it extremely difficult to determine any fault with the product itself, and unfortunately voids the ability to claim for any associated installation or removal costs.
While we respect that you sought opinions from your installer and neighbour, the tray design and quality control process make a manufacturing defect of the kind you describe extremely unlikely. These trays are precision-moulded, and significant faults of this nature would be evident prior to installation.
That said, we did offer a goodwill replacement despite the tray being installed against manufacturer guidance - a gesture that goes beyond our obligations. We're sorry this was declined.
We appreciate your feedback and regret that you're dissatisfied with the outcome, but we stand by our decision given the circumstances and the clear deviation from the recommended installation procedure.
- Modern Living Direct
Non existent service or communication
Ordered items on 20th April and apart from confirmation of my order I heard nothing from them. Website when ordering said 2-3 days delivery on both items. Having heard nothing from them by 29th April I cancelled the order. Poor service and I wonder if they actually had stock at all. Wouldn't use again.
20 april 2025
Review zonder uitnodiging
Antwoord van Modernlivingdirect
Thank you for your feedback, and we're very sorry to hear about your experience.
We completely understand your frustration and apologise for the lack of communication regarding your order. Our aim is always to provide timely updates and accurate delivery estimates, Occasionally, this can be challenging when the item is processed and delivered directly by a supplier, as we rely on them to provide updates to customers.
Heated towel rail 10/10 costumer service
I needed to order a heated towel rail for my bathroom, I called for more technical info and availability information. Amreen was the best costumer service help I've ever had. Sorted all the pieces for me and got in touch with the manufacturer to get the items not in stock and managed to get a next day delivery on all of them. I was so impressed! And the product also was spot on! Couldn't recommend this shop more, they will be now my go to 100%.
15 januari 2025
Review zonder uitnodiging
Antwoord van Modernlivingdirect
Thanks so much for the amazing review! We're delighted Amreen could help get everything sorted so quickly — she really is a star. We're glad you're happy with the towel rail and look forward to helping you again soon!
Modern Living
Terrible return process
Terrible return process, do not buy!!!
3 januari 2025
Review zonder uitnodiging
Antwoord van Modernlivingdirect
Thank you for your feedback, and we're sorry to hear about your experience.
Just to clarify, we don’t cover the cost of returns, as outlined in our returns policy. We understand this may be frustrating, and we’re always looking for ways to improve our service.
Great service from company and…
Great service from company and specifically Amreen. My order was personally take care of and shipped with urgency to be delivered next day. Great after care and order progress timing.
19 december 2024
Review zonder uitnodiging
Antwoord van Modernlivingdirect
Thanks for the great feedback! We're so pleased Amreen was able to look after your order and get it out quickly. Delighted you were happy with the service — we really appreciate your support!
Best regards,
Modern Living
Unwilling to accept a return 4 days out…
Unwilling to accept a return 4 days out of the 14 day period. Our workmen were delayed, so by the time they checked the extractor and realised it wasn’t right it was just outside of the returns period
2 december 2024
Review zonder uitnodiging
Antwoord van Modernlivingdirect
Thank you for your feedback. We do appreciate the circumstances, but as the return request was made outside of our 14-day return period, we're unable to accept the item back. Our returns policy is in place to ensure consistency and fairness for all customers.
We’re sorry we couldn’t be more accommodating on this occasion and hope for your understanding.
Spoke with Michael and ordered A Aria…
Spoke with Michael and ordered A Aria ceiling hood . Amazing bit of kit ! Quick delivery ! Couldn’t be happier highly recommend
14 augustus 2024
Review zonder uitnodiging
Antwoord van Modernlivingdirect
Thanks for the great review! We're glad you’re loving the Aria ceiling hood — and brilliant to hear Michael looked after you. Really appreciate the recommendation!
Modern Living
Ordered a sink at a great price
Ordered a sink at a great price, far cheaper than other companies and it was delivered very quickly. All fitted this weekend and no issues. Great experience, would recommend using them.
20 juli 2024
Review zonder uitnodiging
Antwoord van Modernlivingdirect
Thanks so much for your kind words! We’re glad you got a great deal and that everything fitted perfectly. We really appreciate your recommendation and look forward to helping again soon!
Modern Living
Terrible service
I received terrible customer service from this company.
I bought a towel radiator. It arrived with a dent. They refused to exchange it because they said that 10 days have passed so they basically cashed in for sending a faulty product - shocking service, how can they still be in business?
Stay away from this company
6 juli 2024
Review zonder uitnodiging
Antwoord van Modernlivingdirect
We’re very sorry to hear about your experience and the issue with your towel radiator. We always aim to resolve problems quickly and fairly, and we regret that this situation has left you disappointed.
We appreciate your feedback and will use it to improve our service going forward.
Modern Living
Refunds do not work
Placed an order. No communication regarding sink not available
Rang loop to chase. Asked for refund. 16 days later, still waiting for that refund.
Appalling ! Don’t want to know. Say contact your bank
Do not use! Useless
13 juni 2024
Review zonder uitnodiging
Antwoord van Modernlivingdirect
I apologize for the poor service that led to your one-star review. We had to order the sink, and it took longer than expected, which we should have communicated better. I can't argue against the one star score based upon that.
Regarding the refund, we processed it on the 10th and provided proof and logs. Unfortunately, we have no control over the processing time after that. It typically takes 2-3 working days, depending on your bank and the payment method, and we cannot expedite it.
Additionally, the tone of your emails may have impacted the speed of our responses, which isn't our usual standard.
Poor after sales lets the company down
Good quality products at affordable prices and a swift delivery process, but very poor after sales customer care that lets the company down. They didn’t respond to any of my messages sent on the email messaging service or on the chat & wouldn’t let me return one item for £30 across 2 orders totalling £400 that I didn’t need as I was only just over a week outside their restrictive returns window (I only missed their window because our plumber was unable to start our job on the intended date). I’m sure they’d be able to re-sell the unused product but I’m now stuck with them instead.
4 juni 2024
Review zonder uitnodiging
Antwoord van Modernlivingdirect
Hi Dave, I've requested some more information to track down your order and investigate further. I'm sorry the returns policy soured the experience as you said yourself the price, quality and speed of delivery were good.
So far I have had a positive experience…
So far I have had a positive experience with Modern Living.
I ordered an extractor fan for a very fair price and when it arrived it turned out to be too small for the intended area, my mistake, not theirs.
I ordered a larger one, again for a good price which arrived quickly and arranged to send the first one back.
Royal mail tracked service was not straight forward but eventually delivered the package and throughout the guys at Modern Living were responsive and helpful to my calls and emails.
Yet to test out the extractor fan but if it works as it should then I have had an excellent experience with this company.
15 april 2024
Review zonder uitnodiging
Antwoord van Modernlivingdirect
Thanks for your thoughtful review! We’re glad we could help you find the right extractor fan and appreciate your patience with the return process. We hope the new fan works perfectly for you!
Modern Living
Great prices and excellent service
Great prices and excellent service. Amreen and craig were very helpful.
25 augustus 2023
Review zonder uitnodiging
Antwoord van Modernlivingdirect
Thank you for your kind words! Amreen and Craig will be pleased to hear this. We’re glad you’re happy with our prices and service.
Modern Living
Do not buy from here
Do not buy from here. Terrible customer service from Craig and Mufaddal and Amara. I purchased a fridge from them. It arrived with a dent. They refused to exchange it. Then within 3 weeks the fridge was leaking on condensation or water and the freezer not getting cold. I raised with them. Craig was made rude comments and Mufaddal was extremely aggressive. He had his fist in a ball. I am considering reporting him to the police. I would give them zero star if I could.
30 juni 2023
Antwoord van Modernlivingdirect
Once upon a time, in the bustling city of London, there lived a woman named Lina Khanom. One fine day, she decided to purchase a magical hob online from a company called Modern Living. Little did anyone know; this simple transaction would soon turn into a tale of deception and mischief.
Lina, despite never having set foot in Modern Living's showroom in the distant land of Bradford, received her hob in March 2023. However, fate had a different plan for her kitchen, and her builder declared that the hob simply wouldn't fit. Desperate and determined, several months later Lina pleaded with Modern Living to take back the hob.
Modern Living, with regret, informed Lina that the sands of time had flowed too far, and the shop could no longer grant her request. Surprisingly, Lina seemed to believe that the shop would dispatch someone to collect the order. She began to send a daily barrage of messages.
At first, the kind folks at Modern Living empathized with Lina's predicament. They offered her store credit for the hob, deducting a small fee for restocking and transportation costs. But Lina, unsatisfied with this generous offer, embarked on a quest for more. She bombarded the company with emails and demands, hoping they would succumb to her wishes.
When Modern Living stood firm, Lina's frustration grew. She hatched a wicked plan to tarnish the company's reputation. Fake reviews, like cunning imps, began to emerge on various platforms, concocting plausible scenarios. Lina Khanom appeared to be the puppeteer behind these shadowy characters.
In the beginning, it was a mere irritation, and some of these fictitious reviews were banished. Yet Lina Khanom of London must have sensed her plot was unravelling and changed her tactics.
Crafting more false stories, she accused the company of delivering a faulty fridge, complete with imaginary dents and leaks. To make matters worse, she accused the company's employees, Craig and Mufaddal, of racism and aggression, despite never having met them in person.
She now demanded not less than 100% in shiny gold coins as well as transport costs, all in exchange for good recommendations.
Modern Living, outraged by these baseless accusations, fought back. They presented evidence, hoping to banish the lies from the realm of Trustpilot. But alas, the wise elders of Trustpilot, in their infinite spinless neutrality, could not discern truth from falsehood. They claimed inability to judge the veracity of the claims and allowed Lina's false tale to persist.
In the murky realm of online reviews, the relentless clash between reality and fabrication continued unabated, leaving truth to suffer defeat. The unfortunate saga of Lina Khanom from London concludes with a disheartening outcome, leaving Lina financially poorer and clearly possessing a heart as dark as the deepest forest shadows and tarnishing the reputation of Modern Living with groundless falsehoods.
Purchased a £600 ceiling fan and the…
Purchased a £600 ceiling fan and the item turned up damaged - corner bent. Absolutely unacceptable for such an expensive item.
Refused refund when sending back.
17 augustus 2022
Review zonder uitnodiging
Antwoord van Modernlivingdirect
Hi Josh, sorry you have had a bad experience. Our understanding of the order doesn't quite follow the timeline you had outlined. You bought a hood on amazon and opened a return request for the reason "Buyer Comment: Doesn't fit into ceiling space". We received back a box of broken polystyrene and a hood with 2 bent corners and after we declined the return have seen an email and review claiming it was already damaged.
Shocking attitude, service and hidden fees.
Ordered some worktops for the kitchen. I was told they would call back to give delivery date after 2 days, but they did not. After 4 days I called them and after lame excuses for not ringing they confirmed a date. Delivery arrived on time but I was asked to help unload even though I had paid £50 for delivery. I doubt they are insured for this.
The following week I rang to ask if I could return one of the worktops. The receptionist didn't know and said they would call back. A week later they rang, with lame exceses again for not ringing sooner, where I complained about having to help unload the van. I was told if I wanted them to unload by themselves it would be £65 delivery! This was not mentioned when I originally paid for the delivery.
They also wanted another £65 to collect or £50 if I helped load the van (plus 25% restocking fee which is expected). I asked if they were insured for this and said I would write this in my review. The man on the phone became abusive and said "What's the point in helping if you're going to write a review?" He hung up. Naturally I can not recommend them.
2 augustus 2021
Review zonder uitnodiging
Antwoord van Modernlivingdirect
Thank you for sharing your experience. Our delivery and returns policies, including any charges, are communicated clearly at the time of purchase to ensure transparency. We appreciate your feedback.
Modern Living
Very happy
Very happy with product, online ordering and after sales service, will use again
16 juni 2021
Review zonder uitnodiging
Antwoord van Modernlivingdirect
Thank you for your kind words! We’re delighted you’re happy with the product and service. We look forward to assisting you again.
Modern Living
why was the last review in Dec-2020
why was the last review in Dec-2020? i can see all reviews on another review site are all gleaming 5/5
31 mei 2021
Review zonder uitnodiging
Antwoord van Modernlivingdirect
Hi Steve. We use an alternative review supplier as our main system and send that link out to all our customers. People who have reviewed us on Trustpilot have made their way here on their own accord. If you want to know more send us an email or give us a call.
Do not buy from modern living!!
Do not buy from modern living!!!
one of the owners was very rude and aggressive towards us when we wanted to exchange an item. He started to raise his voice, and making faces. I do not advice anyone to buy from there..
17 december 2020
Review zonder uitnodiging
Antwoord van Modernlivingdirect
Thank you for your feedback. We take all customer concerns seriously and strive to maintain a professional and respectful approach at all times.
Modern Living
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