Modern Rattan  Reviews 

Have been waiting over two weeks for my item that was supposed to be 5 days, tried emailing, calling and chat but nothing..no response nothing shocking service!!

Avoid this company to save you hassle and money.What a joke this company is. Tried calling them,sent email, even used their chat service. DIDNT GET ONE REPLY BACK. Been waiting over 12 days for a product which their website shows 545 items in stock. How difficult is it to send a fabric cleaner product. Now trying to get a refund, but like others dont hold much hope for this. Will be seeking redress from my credit card co, and also getting in touch with Trading Standards Team for the Sutton Coldfield area.

Shocking customer service! Item estimated 5-10 days delivery, but took much longer. When item finally did arrive it was damaged, sent photos and video of damage via email straight away, followed it up with further emails and answer phone messages.....still no repsonse from company! Avoid this seller

Place order in March, chased many times by phone and email. A total lack of response and still no delivery in July.

Ordered an outdoor parasol at the end of May 2026 which didnt arrive until the end of June,overdue by a couple of weeks. No communication from the company regarding delay or arrival without significant emails (which were left unanswered) by me and constant chasing via the website chatbot finally resulted in a delivery.
Product and price were fine but shocking customer service. I even received a "How did we do?" email a few days after delivery and despite leaving a negative reply and getting a message saying someone would be in touch.
Ive heard nothing.
Pretty shabby and probably wont use them again.

I couldn't be happier with my purchase from Modern Rattan.
I ordered the Maze Milan Daybed and, although I was initially a little nervous after reading some online reviews, my experience couldn't have been better. Communication throughout the process was excellent, with regular updates and a scheduled delivery date. The delivery arrived as promised, the daybed was very well packaged and it arrived in perfect condition. The quality of the Milan Daybed is outstanding and it has completely transformed my pergola. It is beautifully made, extremely comfortable and looks even better in person than it did in the photos. Overall, I had a fantastic experience from ordering through to delivery and I wouldn't hesitate to recommend Modern Rattan. Thank you for such excellent service!

Easy to order and received confirmation straight away. Was advised with delivery date by email. I the day of delivery the driver called and advised that within 30mins they would arrive, placed boxes were I required.
Quality of the materials is fantastic and an easy build and installation took approx 1.5hrs
Would highly recommend

Delivery was on time and delivery men friendly and helpful. Product as stated and looks to be good quality.

This company never answers phone or replies to emails . Had my money over 4 months delivery expected May now July . Don't fall for their adverts etc absolutely useless if no reply shortly will travel to showroom have it out with them

If I could give 0 stars I would. Been trying to get a refund or a replacement since October for a Maze Outdoor kitchen we bought mid July last year. Kitchen unit has warped and drawers/cupboards will not shut. Sporadic responses to my many emails promising part refund or replacement but still unresolved! Do not buy from this company! AVOID.

Be careful ordering from here. Ive tried to order some rattan cleaning products and just short of 1 months no products insight, told 1st parcel has gone missing and then the 2nd time the tracking has not changed from awaiting parcel to be sent to them. They didnt reply to email and in the end i have to message them on Facebook. Ive given up and asked for a refund, but reading others reviews getting a refund can be a problem. Im just glad I didnt purchase a large expensive item. Maybe this is just a one off.

Great service and we are so pleased with our cantilever parasol. Fabulous quality and value for money.

The assembly instructions could be improved, but we got there in the end.

The delivery firm had the wrong house number on their paperwork, but luckily I was home to intercept them going to the wrong house.

Really poor communication, never answer the phone or reply to emails. Our pergola fitted a month ago, Jupiter 4x3. Website says aluminium frame & galvanised louvres.,Fitters said it was defiantly slow aluminium! Tried finding out the real answer, but speaking to the man on the moon is easier!!

The delivery service was first class, the guys were polite and helpful. They had quite a walk, but no grumbles!! Communication was excellent. The product is also excellent, and great value.

Dishonest company who fail the reply to emails; fail to answer the phone. Do not send good s s when they issue a refund its fails as they don’t have the funds to return it. They clearly move money to another account, fraudsters.

I placed an order and paid on the 13th of May 2026. Modern Rattan quickly advised that they could no longer fulfil the order as the garden furniture was out of stock. They advised they would refund the money. A month later I am still waiting for my £950.00! I have phoned and E-mailed on multiple occasions and I have had no response at all! Avoid this company at all costs, as I have no goods, no communication and no refund!
Update: The "live chat" function has enabled me to make contact and Modern Rattan have advised they will re-process the refund.
UPDATE : STILL WAITING FOR THE ACTUAL REFUND TO HAPPEN, IT IS NOW 18TH OF JUNE!

Product was made well. Very sturdy. I was unsure of the product when ordering as it only had a drawn image. However, when it arrived it exceeded our expectations.

Ordered an item on a 5 to 10 day delivery. Heard nothing after 10 days, just initial email saying thanks for the order, also states any issues or concerns to contact them. No response from customer services and so had to go via paypal. Looks like reviews are based off of easy orders. Any issues and you get ignored. Not a sign of a reputable company. *Update* No delivery after 15 days and no updates despite a phone call a week ago from them suprised by the review. Awaiting a refund now from paypal and have ordered elsewhere.

Quality products delivered as expected.