Modern Rattan  Reviews 

Very happy with the Amalfi Chaise Sofa Set - it fits perfectly in the area I ordered it for. Delivered within a week of order and delivery drivers were really friendly and helpful and even took all the packaging away for me. Would recommend Modern Rattan without hesitation.

Awful at replying. Took 2 months to get a refund. You also have to cover the costs for returning anything. Won’t be shopping there again

I have been trying to contact this company, I have paid for my furniture, courier tried to deliver last week,but couldn't because I was away,which I told modern rattan I would be,I have emailed and phoned,no response very disappointing company

So going forward today, I had to phone the courier company myself, who went above and beyond to help me,hopefully they are delivering my furniture tomorrow, no thanks to modern rattan

I didn't receive the item I ordered but did eventually receive a refund

Great price, product and delivery

Good service from Modern Rattan howerever product stains with just water on it.

Good quality, decent price furniture cover.

Good quality product. Covers and protects our garden furniture well

Great communication on order from customer service and delivery company, product is beautiful and well made, would definitely use this company again, reason for 4 star, from order to delivery was over 5 weeks

The product I needed wasn't in stock elsewhere.
I was happy to find it here, and it was delivered quickly. A great purchase.

This is a con site.
They advertise for one thing and sell something else.
I will never use this site again.

Awaiting response from company

Helpful staff, excellent product at great price. Very happy! Fast delivery too - all good.

Great value for money, good quality and delivery was arranged for my day of choice

Covers are very waterproof. They are meant to have holes on each corner for ties but one out of the 2 covers didn’t have holes in one corner, hmmm, strange! The other one had holes on all 4 corners

I’m really sad given how offended Matt was when I initially left a review & being promised there was a mistake, & he’d have it sorted asap, yet here we are!

I’ve had to resort to to reporting them to trading standards after being pushed from pillar to post with faulty maze furniture! £1500 on outdoor furniture that hasn’t been useable for two summers, with them now discontinuing the range & being either promised by Matt that he was ‘on it’ & then being ignored for weeks despite chasing CONSTANTLY, and then being told I’m now out of warranty & they’d issue a 10% goodwill refund.. for unusable furniture!

It’s not worth saving a few quid to purchase via modern rattan! Buy direct from the manufacturer as if anything goes wrong, the manufacturer can’t assist until Modern Rattan contact them & modern rattan just kick cans down the road to pass the buck or delay you until evidently out of warranty!

Very happy with product was a delay with delivery but all good in the end

The pergola arrived after 6 weeks of waiting so we’ve missed most of the lovely weather, which is a same, however, the delivery was fantastic. They bought it right into the garden and placed on the patio. The pergola itself seems good so far.

Ordered a furniture set based on stated lead times. After order, no communication received on likely dispatch. Unable to get through by phone (despite multiple attempts), no response to email and only vague responses to chat function such as "any day now".
UPDATE: Thanks for the offer to look into this if I email you details, however you already have an email from me dated 12 September to which you have not yet replied. Why don't we start there.
UPDATE 2: Email update now received - thanks.