Modern Rattan  Reviews 

220
TrustScore 2.5 uit 5

2,5

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I paid a deposit for a BBQ shelter in June, with stock expected in July and a delivery date shortly thereafter. I have heard nothing from the company since, despite attempts to contact them via LiveCh... Toon meer

Beoordeeld met 2 van de 5 sterren

Ordered an outdoor parasol at the end of May 2026 which didnt arrive until the end of June,overdue by a couple of weeks. No communication from the company regarding delay or arrival without signifi... Toon meer

Beoordeeld met 2 van de 5 sterren

Really poor communication, never answer the phone or reply to emails. Our pergola fitted a month ago, Jupiter 4x3. Website says aluminium frame & galvanised louvres.,Fitters said it was defiantly slow... Toon meer

Beoordeeld met 5 van de 5 sterren

Easy to order and received confirmation straight away. Was advised with delivery date by email. I the day of delivery the driver called and advised that within 30mins they would arrive, placed boxes... Toon meer

Bedrijfsgegevens

  1. Tuinmeubelwinkel

Geschreven door het bedrijf

We offer a huge range of rattan garden furniture, rattan dining sets, rattan corner sets, rattan rain covers and conservatory rattan sets at Great prices and fast delivery. Available online from Modern Rattan.


Contactgegevens

2,5

Slecht

TrustScore 2.5 uit 5

220 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 2% van zijn negatieve reviews beantwoord

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2,5

Alle reviews

(220)

52 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Luxurious and comfortable, what a find!

Order took a bit longer than expected to arrive however I do get this wasn’t their fault entirely. However the garden furniture was better than the expected, very nice and easy to put together.

21 augustus 2023
Review zonder uitnodiging
Logo Modern Rattan

Antwoord van Modern Rattan

Thanks for your review

Regards
Modern Rattan

Beoordeeld met 4 van de 5 sterren

Excellent Service

Ordered a set of garden furniture after having an absolute nightmare with Robert Dyas! Modern Rattan were a pleasure to deal with and kept me updated throughout the whole process. The furniture is fantastic but then we already have a MAZE set so aware of the quality. Dropped a star as we desperately wanted the set for the Bank Holiday weekend but sadly they couldn't deliver in time so delivery was a little slower than a larger more well known company such as Amazon could have done. Apart from that, highly recommend Modern Rattan for your garden furniture needs.

31 augustus 2023
Review zonder uitnodiging
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Antwoord van Modern Rattan

Morning, thanks for leaving a review we're glad to hear your enjoying your new furniture.

Beoordeeld met 5 van de 5 sterren

Maze ark daybed

Great product, good communication re delivery and great price. Very happy.

1 juli 2023
Review zonder uitnodiging
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Antwoord van Modern Rattan

Thanks for your kinds words

Beoordeeld met 5 van de 5 sterren

Fantastic service from this company

Fantastic service from this company, I ordered wrong product online, was no problem called me within 5 mins of a chat and arranged the right order. Was delivered within a few days, text a delivery slot and they were early. Lovely delivery team too.
Furniture it’s great quality and looks amazing.

20 juli 2023
Review zonder uitnodiging
Logo Modern Rattan

Antwoord van Modern Rattan

Many thanks

Beoordeeld met 5 van de 5 sterren

Hello

Following the response received from modern rattan about my order, I give them five stars for promptness.

25 juli 2023
Review zonder uitnodiging
Logo Modern Rattan

Antwoord van Modern Rattan

Hi Gheorghe

As an independent family ran business we take all reviews seriously. Im just picking up on a 1 star review from the early hours, ahead of our telephone conversation today, where you wanted to advise your were away from the 10th Aug.
I'm confused as you mention you've had not confirmation, but reference your order number which is found on the order confirmation email. You hadn't mentioned this earlier so happy to confirm any queriers on this.

We advise on all products an estimated lead time of 5-10 working days and as your order is heading to Belfast as advised there will be an extra period of transport for the additional forwarding agents leg of this journey from Mainland to NI
At present it's only been 6 working days and as advised on the telephone your order is due to arrive at the forwarding agent this week, so I'm unsure how we've managed to receive a 1 star review as I you seemed happy within our conversation?

Please do reach out if we can be of any further assistance at all?

Regards
Matt

Beoordeeld met 4 van de 5 sterren

Looks great

Looks great . Bought it to go with our garden furniture set to store the cushions from it . Bit disappointed with the dimensions given as they didn’t say internal or external for the measurements which has meant not all of the cushions will fit inside.
The storage bag inside is great as it allows you to keep everything dry.
Good quality highly recommend even if it was a bit expensive in our view.

4 juli 2023
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Goods not arrived

Bought a garden sofa cover on the second of June and nothing. I emailed and nothing, made a call and spoke to a guy who said he would look in to it and respond to my original email and nothing. When I call now all I get is a full answering service and then get cut off.

Update:

I've had a call and they have apologise for not getting back to me sooner but there was issues with the main supplier and the item I ordered, so have refunded me.

2 juni 2023
Review zonder uitnodiging
Logo Modern Rattan

Antwoord van Modern Rattan

Hi David.
Apologies for the delay our lines are very busy at present which I believe is why you had received the mailbox message you did as all lines were engaged.
Unfortunately the supplier of your cover had reported the item as out of stock, we were looking to source an alternative for you in the background, however we appreciate we should had communicated this better to you.

We’ve received your request for refund of £96.99 and can confirm this has now been processed.

Thanks
Matt

Beoordeeld met 5 van de 5 sterren

Good quality

Easy to order, keep up date with progress of order and delivery.
Have used sofa and chairs every day.
Well made and sturdy when using them,but light enough to move around easily.
Easy to adjust reclining back
Seating cushions and back rest cushions are excellent.
Well worth the money.

1 juni 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

After initially putting a 1 star rating…

After initially putting a 1 star rating whilst waiting for my pergola to be delivered,I must admit it is excellent quality and worthy of a 5 star. I was angry because it was my wife’s birthday. I take it back sorry and thankyou

18 mei 2023
Review zonder uitnodiging
Logo Modern Rattan

Antwoord van Modern Rattan

Hi Barry, thanks for your review

Beoordeeld met 5 van de 5 sterren

Modern rattan pergola

Modern rattan pergola

We ordered an aluminum pergola from modern rattan as they were super competitive price wise. They gave a lead time for delivery but as it happened, our landscapers started our job early and after contacting modern rattan to explain, our order arrived far quicker than first advised.
Very very good customer service and a great product.

27 mei 2023
Review zonder uitnodiging
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Antwoord van Modern Rattan

Hi Lottie, Thanks for your kind words

Beoordeeld met 5 van de 5 sterren

Very good response when delivery went wrong

Problems with delivery company they use (I would advise them to change it) but had a very considerate call from the company when things weren't right which was greatly appreciated (Thus the 5 Stars). Product was eventually delivered and is exactly what was required.

7 maart 2023
Review zonder uitnodiging
Logo Modern Rattan

Antwoord van Modern Rattan

Thanks for your Kind Words

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