Very disappointing quality and customer service I am extremely disappointed with my experience with Molly Olivia. I purchased a bracelet in August, and after only a couple of months... Toon meer
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Lees wat reviewers zeggen
I am absolutely blown away by the beauty of my golden nugget necklace and bracelet. Amazing quality as well as design - so don’t hesitate! But moreover I cannot praise the level of customer service m... Toon meer
Bedrijf heeft geantwoord
The most lovely jewellery and excellent customer service!! I have had to discuss some things with Molly Olivia customer service, and when Royal Mail lost the ring that was meant to be delivered, they... Toon meer
Bedrijf heeft geantwoord
Gorgeous silver bangle, I bought the donut bangle at Burghley Horse Trials where Molly had a stand. Its really lovely and fabulous quality. I usually can't wear bangles as I have large hands but nor... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Molly Olivia was born from a love of collecting jewellery - pieces picked up on my travels, vintage treasures passed down from my grandmother, little items that told a story. I wanted to create that same feeling - jewellery that carries meaning, and can be worn everyday. Every piece blends heirloom-inspired craftsmanship with a modern, wearable edge - timeless, but never outdated. Designed to be layered, loved, and worn your way. I was drawn to the hammered texture and individuality of heirloom pieces, but I wanted something that also felt fresh and modern for everyday wear. That’s why I started Molly Olivia - to bridge the gap between luxury craftsmanship and accessible jewellery. Every piece is designed to have that heirloom quality - rich textures, sculptural forms, and timeless details - while still being perfect for everyday wear. It’s about creating one-of-a-kind, high-quality jewellery that is made to last. Pieces you'll reach for every day and treasure for years to come.
Contactgegevens
Verenigd Koninkrijk
- hello@mollyolivia.com
- mollyolivia.com
4,3
Uitstekend
36 reviews
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Just ordered a new pair of earrings and…
Just ordered a new pair of earrings and some rings from Molly Olivia London for my Girlfriend. They arrived in 2 days! So quick. Will definitely be back for more in the future.
4 augustus 2026
Review zonder uitnodiging
Antwoord van Molly Olivia London
Yay, hope your girlfriend loves them! Thanks for the review ❤️
Absolutely beautiful jewellery
Absolutely beautiful jewellery. Every piece is thoughtfully designed with a real sense of style and craftsmanship, feeling both timeless and contemporary. The quality is exceptional, the attention to detail is evident throughout, and the pieces receive compliments wherever they’re worn. If you’re looking for jewellery that feels unique, beautifully made and genuinely special, I couldn’t recommend Molly Olivia more highly.
4 augustus 2026
Review zonder uitnodiging
Antwoord van Molly Olivia London
Thank you so much for such a nice review - we really appreciate it!
Go too jewellery
I’ve got a number of pieces from Molly Olivia London, and LOVE them all! Great quality, unique items - it’s my go too jewellery 🤩
4 augustus 2026
Review zonder uitnodiging
Antwoord van Molly Olivia London
So happy to hear this - enjoy your jewellery! ✨
Beautiful earrings!!
Beautiful earrings!!! Thank you soooo much!
4 augustus 2026
Review zonder uitnodiging
Antwoord van Molly Olivia London
Thank you so much for your kind review - enjoy your earrings!
Poor quality jewellery and customer service
I was gifted an item that I’d picked out for a Christmas present. Within 3 months the jewellery was completely tarnished. I have reached out to the company almost 20 times! The issue is still unresolved. Please don’t buy from here.
*update in response to the below. Yes you did receive my reply and no surprise, my message was read and ignored.
31 juli 2026
Review zonder uitnodiging
Antwoord van Molly Olivia London
Hi Laura,
We're sorry to hear this, and take quality issues very seriously. It's worth noting, as our care guide online explains, that our pieces are gold vermeil/18ct plated, so they can be sensitive to moisture, perfume and daily wear.
That said, we did offer you a replacement once we had a restock available either in the piece you chose or another colourway but didn't hear back from you.
We're happy to still sort this out if you reply to that email or give us a call as we suggested.
Regards,
Molly Olivia
Beautiful & doesn't tarnish
I ordered a silver necklace from Molly Olivia a few months ago. I have been wearing it almost everyday, including in the shower and it hasn't tarnished or lost its shine at all. I'm very impressed, hope to order the matching bracelet the future!
18 april 2026
Review zonder uitnodiging
Antwoord van Molly Olivia London
Thank you so much for this lovely review! We're so glad you're loving the necklace and that it's held up so well. Can't wait for you to add the bracelet to the mix 🤍
Antwoord van Molly Olivia London
Thank you so much for your lovely review - enjoy your bracelet!
DROPSHIPPING scam company!
DROPSHIPPING scam company. Don't buy here your Chinese goods
15 juli 2026
Review zonder uitnodiging
Antwoord van Molly Olivia London
Hi Hamel,
Thanks for taking the time to leave feedback. We've checked our order records thoroughly against the name and details on your profile and can't find any purchase history with Molly Olivia London so it looks like this review may have been left for the wrong company by mistake, perhaps intended for Olivia London instead, similarly to your other review.
We'd really appreciate it if you could double check and remove or update this review if that's the case, as it's inaccurate and could unfairly affect other customers' decisions. If you have ordered from us under a different name or email, please let us know here or via hello@mollyolivia.com and we'll gladly look into it and resolve anything outstanding.
Thanks so much for your understanding.
Best,
Molly Olivia London
Worst customer service I ever…
Worst customer service I have ever experience, I was so excited to receive the necklace I ordered from Molly Olivia. When it arrived I was disappointed because it was poor quality and looked cheap and it was quite expensive. I placed a request for a return and it was excepted I sent back the necklace using the tracking code and shipping they provided (it had to be sent within 2 days of receiving the code which is a very fast return window) and then I tracked my parcel and it arrived back to the warehouse. That was 2 weeks ago and I have sent 3 emails and an enquire on the question part of the website and I have received no response. This is disgraceful and really disappointing considering I spent £130 on a necklace that looked poor quality and then sent it back to now still be out of pocket £130 and not even have a product to show for it. Do not buy from this company it feels like a scam and a complete waste of hard earned money.
27 juni 2026
Antwoord van Molly Olivia London
Hi Ellie, thank you for the feedback, and we're sorry to hear this hasn't been resolved sooner.
We can confirm your return was received last Thursday and the refund was processed on the same day on our end - we've reached out to you directly via email with the details and next steps. We're a small team and have been working through a higher volume of enquiries recently, which meant this took longer to reach you than it should have, and we're actively addressing that.
Please do check your inbox, and if there's anything still outstanding once you've read our email, we're very happy to help further.
Amazing jewellery
Amazing jewellery, fast delivery and great customer service. I will be purchasing again and highly recommend this amazing company.
3 juli 2026
Review zonder uitnodiging
Antwoord van Molly Olivia London
This is such a kind review - thank you!
Unreal jewellery at a great price
Unreal jewellery at a great price. Also fast delivery- would recommend!
13 mei 2026
Review zonder uitnodiging
Antwoord van Molly Olivia London
Thank you so much for this lovely review - hope you are loving your new pieces!!
Quick shipping and beautifully packaged.
Quick shipping and beautifully packaged. And, most importantly, a beautiful piece!
27 juni 2026
Antwoord van Molly Olivia London
Thank you for your kind review!
Beautiful jewellery
The bracelet I ordered is even more beautiful than the pictures. And it was delivered within two days, with elegant wrapping. I can’t wait to gift it to my friend!
27 juni 2026
Antwoord van Molly Olivia London
Thank you so much for this lovely review - it's made our day 🤍
We are so happy the bracelet lived up to the pictures (and beyond) and hope your friend loves it just as much when she unwraps it!
My ring tarnished after only wearing it…
My ring tarnished after only wearing it a handful of times over two months, which was really disappointing. I contacted customer service, but they were very slow to respond and difficult to get hold of.
Eventually, they sent a replacement ring, but the exact same thing happened again. After that, I asked if I could return it for a refund because I no longer had confidence in the quality of the product.
They refused to give me a full refund, and customer service continued to be slow and unresponsive throughout. Overall, it’s been a very disappointing experience and I wouldn’t recommend buying from them.
1 juni 2026
Review zonder uitnodiging
Antwoord van Molly Olivia London
We're really sorry to hear about your experience. Tarnishing after a replacement is genuinely not what we expect, and we're sorry for the delays you faced getting through to us. Our pieces are gold vermeil or 18ct plated, which can be sensitive to things like moisture, perfume and daily wear, so we always encourage proper storage and care to keep them looking their best - happy to share our care tips if that would help going forward.
We did offer a replacement in line with our policy, and we're sorry this wasn't the resolution you'd hoped for. If you'd like to discuss this further, please email us at hello@mollyolivia.com and we'll take another look 🤍
Unique jewels, worth it 🤩
Love the jewellery! Such unique designs and minimalist looking, which I love the way it looks on my skin and makes my outfit complete! It was also such fast delivery just in time my birthday party!😆
8 mei 2026
Review zonder uitnodiging
Antwoord van Molly Olivia London
This made us smile🤍 So glad it made your birthday outfit complete and hope the party was just as unforgettable as the jewellery!
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