Molo Finance Reviews 

Today, I contacted Molo Finance Customer Support Officer Anton via Chat Box. He sorted out my Log In Problem immediately. I am very pleased with his prompt service.

Anton was very responsive on live chat, and I’m pleased to be working with him as a mortgage adviser. He is very friendly and knowledgeable.

Great customer service everytime I contact Molo using their broker chat. Winda was knowledgeable and professional and was able to answer all my criteria queries.

Anton on live chat answered all my questions promptly today. I have spoken to him a number of times and he is always friendly and more than happy to help.

thank you !!

Anton was very helpful & managed to get my problem sorted

Rex at Molo was a great help, very friendly and most helpful. Great service from Molo.

Thank you.

What an experience! Friendly staff, great products and criteria, 2 scenarios, 2 yes's from MOLO!
Rex is always helpful on live chat, always quick and efficient with responses you know you can trust.

Did a web chat with Anton who was very helpful and quick to respond to my query.

Anton was a great help via live chat! Very fast and efficient, and very friendly.

Just spoke to Rex online today, Rex is always really helpful when I speak to him and always delivers a 5* service.
Thanks Rex

Brilliant! Very quick responses; the underwriter was very friendly. I would 100% recommend

#paul is very supportive person. i explained everything with very nicely. and all my issues was fixed.

Fantastic intermediary support! They replied quickly and resolved my queries without any delays. Anton was amazing and incredibly helpful.

Rex is fantastic - super friendly, always gets the latest updates for me and his personality shines through even over live chat! 5 Stars

Paul was very helpful with the enquiry and he understood my concerns very well.

Applying for a mortgage with these guys is really easy—you don’t even need a mortgage advisor. I remember buying my first house—I had to pay a mortgage advisor 1.5% of the loan amount just because he knew how to fill out the application. With Molo, things are much simpler—you choose a product, enter your details to check if you meet the criteria, and you get a decision in principle instantly. The actual application process can take up to two weeks afterward. They’re not the cheapest on the market, but the process is definitely very streamlined, and once you’ve got the decision in principle, the loan is almost guaranteed.

1 star – Horrendous experience with Molo, never again

My experience with Molo was absolutely dreadful. What started in September as a simple buy-to-let application only completed on April 3rd – despite me warning them in February that everything needed to be finalised before March 31st due to the increase in stamp duty. Because of their delays, I ended up paying an extra £2,500.

Throughout the entire process, Molo kept asking for the same documents over and over again, just from a “different department.” Every time I submitted something, they’d come back with new requirements. There was zero consistency, no logic, and shockingly poor communication. Since I live abroad, I had to use next-day delivery every time I sent documents to the UK – which cost me a lot of money. And yet, they kept asking for more.

In mid-March, I made it extremely clear that this needed to be pushed through urgently. I had to chase them daily just to get any kind of progress. Despite finally receiving final approval, the delays continued. I kept paying for next-day shipments, hoping it would all complete before March 31st. Still, nothing.

They finally completed everything on April 3rd – and acted like they were doing me a favour by not waiting until April 5th. No apology. No compensation. No accountability. Just indifference.

Even my mortgage broker said they’ve never worked with such an incompetent lender. The lack of communication, constant back-and-forth, and sheer inefficiency made this one of the most frustrating processes I’ve ever been through.

Avoid Molo at all costs. They’re slow, disorganised, unprofessional, and clearly don’t care about their customers

Specially for buy to let!

As a broker, speed of reply is essential. To date Molo have been great with online chat. Today Rex helped me super fast! thank you

Rex on live chat is as excellent as always! Fantastic service!

Anton was very fast at responding and went and above an beyond to help with my query! Excellent member of staff.