I got myself in a state trying to make a payment on my new Asda Credit Card. The online information didn’t help but one quick call to Ash in Collections and the issue was sorted. He knew immediately w... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Liam was brilliant! He brought our click + collect order within minutes of us pulling up. Speedy service & they were very professional as well.
Bedrijf heeft geantwoord
We have been with Asda for our pet insurance for a number of years, and thank goodness, as unfortunately our family dog was diagnosed with Lymphoma last year. Asda have been brilliant throughout. From... Toon meer
Bedrijf heeft geantwoord
Really disappointed with the service. I rang to cancel my pet insurance policy in August, but it clearly hasn’t been cancelled as they’ve continued to take payments from my account for the last 2 mont... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Asda Money we work with experts you can trust to take care of your financial needs. We know that getting the best value for money is always priority. For your credit, insurance and money needs, visit Asda Money today.
Contactgegevens
Great Wilson Street, LS11 5AD, Leeds, Verenigd Koninkrijk
- money.asda.com
4,5
Uitstekend
11K reviews
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I had a really positive experience with Ash
I had a really positive experience with Asda Money today, especially with Ash from the Collections team.
I had some queries and worries regarding my account, and Ash took the time to properly listen to me, explain the situation clearly, and help resolve the issue. He was extremely kind, patient and understanding throughout the conversation.
What I appreciated most was his willingness to actually understand my concerns and find a way to resolve them, rather than simply giving a standard response. He made a stressful situation much easier for me and gave me a clear understanding of what was happening with my account.
I’m genuinely grateful for the help and support I received from Ash today. He is a great example of someone who is customer-focused, understanding and solution-oriented.
Thank you, Ash, for your excellent support! ⭐⭐⭐⭐⭐
14 september 2026
Review zonder uitnodiging
Antwoord van Asda Money
Hi Rasmin,
Thank you so much for taking the time to share such wonderful feedback! 😊 We’re delighted to hear that Ash was able to listen to your concerns, provide clear explanations and help make what sounds like a stressful situation much easier for you. 🌟
Best wishes,
Alanna F
Straight forward questionnaire to fill…
Straight forward questionnaire to fill in. No problems with details being verified before moving on to the next page.
30 augustus 2026
Antwoord van Asda Money
Hi Margaret,
Thank you for taking the time to leave a review. We are glad to hear that the questionnaire was straight forward and that there was no problem with details being verified.
Thank you for choosing Asda Travel Insurance.
Best Wishes,
Grace
Dreadful like the rest of the pet…
Dreadful like the rest of the pet insurance industry. ASDA should hang their heads in shame at the ridiculous doubling of annual policy premiums that are already excessive and puts the pet health at risk and causes owners to self insure, taking on all future risks.
DISGUSTING ABUSE OF THE PROVISION OF A SERVICE
13 september 2026
Review zonder uitnodiging
Antwoord van Asda Money
Hi Andrew,
Thank you for taking the time to leave a review. We appreciate your frustration with this matter and apologise for any inconvenience this may cause. If you require further support please reach out to the team.
Best Wishes,
Grace
A pleasant experience but half the cover?
A pleasant experience with a friendly, helpful advisor.
However, I wasn't sure if, from the verbal summary, I had medical only cover or that plus travel insurance which is what I wanted...
5 september 2026
Antwoord van Asda Money
Hi,
Thank you for taking the time to leave a review. We are glad to hear that the team were friendly and helpful. I just want to confirm that the policy taken out fully covers you based on the cover limits discussed on the call and the medical conditions declared. If you require further support or have any questions then please don't hesitate to reach out.
Thank you for choosing Asda Travel Insurance.
Best Wishes,
Grace
Very helpful and competitive.
29 augustus 2026
Antwoord van Asda Money
Hi,
Thank you for taking the time to leave a review. We are glad to hear that the team were helpful and the prices are competitive.
Thank you for choosing Asda Travel Insurance.
Best Wishes,
Grace
Antwoord van Asda Money
Hi Ramesh,
Thank you so much for the feedback! 😊👍 We’re delighted to hear you’re happy with your experience. 💳
Best wishes,
Alanna F
This is the 3rd year of getting holiday…
This is the 3rd year of getting holiday insurance with asda, very easy to understand, can always ask questions and get answers, thankfully never had to claim,
4 september 2026
Antwoord van Asda Money
Hi Star,
Thank you for taking the time to leave a review. We are glad to hear that the process is very easy to understand and that the team always answer your questions. Thank you for your continued trust in our services.
Thank you for choosing Asda Travel Insurance.
Best Wishes,
Grace
Antwoord van Asda Money
Hi Kim,
Thank you for taking the time to leave a review. We are glad to hear that the application was quick and easy, that the service you received was great and that the policy was also great value.
Thank you for choosing Asda Travel Insurance.
Best Wishes,
Grace
This was a great price compared to…
This was a great price compared to others and i will proabably use it again however, the catch is that there is a excess the person has to pay out and you have calculated that many claims maybe under £100 therefore if you charge an excess up to that people wont claim.
31 augustus 2026
Antwoord van Asda Money
Hi,
Thank you for taking the time to leave a review. We are glad to hear that the price was great to others.
Thank you for choosing Asda Travel Insurance.
Best Wishes,
Grace
I would absolutely recommend
We have been with Asda for our pet insurance for a number of years, and thank goodness, as unfortunately our family dog was diagnosed with Lymphoma last year. Asda have been brilliant throughout. From the quick turn-arounds on all the claims we have made throughout this process, to the nice people at Asda we have spoken with when we needed any queries answered. This is a stressful time as it is, but at least we know we can get his treatment sorted without worrying how it's going to be paid. I would absolutely recommend.
10 september 2026
Review zonder uitnodiging
Antwoord van Asda Money
Hi David,
Thank you for taking the time to leave a review. We are sorry to hear of your family dog's diagnosis and we are glad to hear that the team have been able to answer your queries and support you throughout this stressful time and that there has been a quick turnaround on all the claims.
Thank you for choosing Asda Pet Insurance.
Best Wishes,
Grace
Good service and good price.
Good service and good price nice to see a reduction in cost in this current age of constant price rises.
2 september 2026
Antwoord van Asda Money
Hi Barry,
Thank you for taking the time to leave a review. We are glad to hear that the service you received was good and that the price was good.
Thank you for choosing Asda Travel Insurance.
Best Wishes,
Grace
The Asda money credit card application…
The Asda money credit card application was easy and quick. I had a decision within 10 mins and my card within a week. Great balance transfer 0% Interest for 6 month. The app is also really handy for monitoring spending and making payments.
26 augustus 2026
Antwoord van Asda Money
Hi James,
Thank you for your fantastic feedback! 😊💳 We’re so pleased to hear that you found the application quick and easy, and that your card arrived promptly. 🎉 It’s great to know you’re also finding the app handy for keeping track of your spending and making payments. 📱
Best wishes,
Alanna F
so simple to do
2 september 2026
Antwoord van Asda Money
Hi,
Thank you for taking the time to leave a review. We are so glad to hear that the process was simple and easy to do.
Thank you for choosing Asda Travel Insurance.
Best Wishes,
Grace
Really unreliable
Really unreliable. I was informed I couldn’t make a claim as I didn’t accept the airlines alternative offer of a flight 4 days after my original cancelled flight. This would have left me with 2 days of holdiay
9 september 2026
Review zonder uitnodiging
Antwoord van Asda Money
Hi Naomi,
Thank you for taking the time to leave a review. I have requested further information so that we can resolve this issue for you.
Best Wishes,
Grace
The man that served us fantastic…
The man that served us fantastic service thank you
1 september 2026
Antwoord van Asda Money
Hi,
Thank you for taking the time to leave a review. We are glad to hear that you received fantastic service from the team.
Thank you for choosing Asda Travel Insurance.
Best Wishes,
Grace
Communication
25 augustus 2026
Antwoord van Asda Money
Hi,
Thank you for taking the time to leave a review. We are glad to hear that you are happy with the service provided and you received good communication.
Thank you for choosing Asda Travel Insurance.
Best Wishes,
Grace
Antwoord van Asda Money
Hi,
Thank you for taking the time to leave a review. We are glad to hear that the team supported you and provided great service.
Thank you for choosing Asda Travel Insurance.
Best Wishes,
Grace
Advisor very patient and helpful
24 augustus 2026
Antwoord van Asda Money
Hi Margaret,
Thank you for taking the time to leave a review. We are glad to hear that the advisor was very patient and helpful.
Thank you for choosing Asda Travel Insurance.
Best Wishes,
Grace
Couldn’t use insurance for medical as…
Couldn’t use insurance for medical as doctor would only take an extortionate amount of cash in hotel, not guaranteed to get money back if claimed on insurance, as doc said doesn’t accept this insurance, had to travel to get prescription and journey to hospital where advised would have cost £100 there and back on top of cost then to claim, insurance that doesn’t help you or make life easier when someone’s feeling poorly, instead pay over odds to travel miles
24 augustus 2026
Antwoord van Asda Money
Hi Wendy,
Thank you for taking the time to leave a review. We appreciate your frustration with this matter and I have raised this to the team for further investigation.
Best Wishes,
Grace
Easy to sort
24 augustus 2026
Antwoord van Asda Money
Hi Robert,
Thank you for taking the time to leave a review. We are glad to hear that the insurance was easy to sort.
Thank you for choosing Asda Travel Insurance.
Best Wishes,
Grace
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