Thalia was pleasant, friendly, professional and thorough. She was able to verify who I was, assist me with logging on, add our companies 2 accounts to one file so that I don't have to have separate l... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Amber, our account executive, is always there for us when we need her. She ensures we have updated information, that we are well informed, have the most recent data, and that we make adjustments that... Toon meer
Bedrijf heeft geantwoord
Thalia went out of her way to help me get set up and find the information I needed to be able to use the voicemail successfully. I would reach out to her in the future if I needed additional support.... Toon meer
Bedrijf heeft geantwoord
Lulu is an excellent representative of your company. Her prompt response time and deep understanding of our needs reflect the outstanding level of service and professionalism your team provides. She l... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Moneypenny is the world's leading customer conversations expert designed to help businesses in the US and UK enhance their communication with customers through a combination of human expertise and advanced AI technology. With over 25 years of experience in the industry and more than 180 million conversations managed, Moneypenny specializes in delivering trusted and efficient caller experiences that are essential for building lasting customer relationships. Targeting a diverse range of organizations, from small businesses to large enterprises, Moneypenny supports tens of thousands of clients by managing over 40,000 conversations daily. The platform is particularly beneficial for businesses that prioritize customer engagement and seek to optimize their communication strategies. Moneypenny's services include answering calls, capturing leads, managing customer inquiries, and providing seamless omnichannel support, ensuring that every interaction is handled with professionalism and care. One of the key features of Moneypenny is its unique integration of human agents and AI technology. This combination allows for personalized conversations that align with each brand's identity while adapting to the specific needs of customers. Available 24/7, Moneypenny ensures that businesses can respond to customer inquiries at any time, leveraging AI for efficiency while relying on human judgment and empathy when necessary. This dual approach not only enhances the customer experience but also helps businesses maintain a consistent and professional image. Moneypenny stands out in the customer conversation management category by focusing on the delicate balance between automation and human interaction. This enables businesses to strengthen customer relationships, protect their reputation, and grow with confidence. By providing a reliable partner for customer conversations, Moneypenny empowers organizations to seize every opportunity and foster a supportive environment for their clients, ultimately driving satisfaction and loyalty.
Contactgegevens
Verenigde Staten
- 866-766-5050
- moneypenny.com/us
4,6
Uitstekend
468 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Been with them for over a 2 years plus…
Been with them for over a 2 years plus and have had a great experience. Our Rep Brittany has quick responses. The dashboard is easy to navigate.
14 oktober 2025
Review zonder uitnodiging
Antwoord van Moneypenny
Wow, thank you for being such a loyal customer! We appreciate your continued trust in our services. It’s always a pleasure to serve you, and we look forward to many more years of working together!
Excellent onboarding service
Excellent onboarding service. Very professional and customer friendly
10 oktober 2025
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Great communication
Great communication, timely responses and friendly
9 oktober 2025
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Great customer service
Jessica G. is amazing, she is our account manager for Center for Spine and Orthopedics, Inc. She is the most helpful and pleasant outside consultant I have ever worked with. She pays attention to detail, she is always available for assistance for our staff and medical providers, and always provides great service with a smile. She cares and always aims to provide outstanding customer service. I would recommend MoneyPenny to my colleagues.
8 oktober 2025
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Jessica. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
We have been using the Moneypenny…
We have been using the Moneypenny USA(formerly Voice Nation) for just over two years now and the service operators do a great job! Customer account management is very responsive and offer very quick resolutions!
8 oktober 2025
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Libby - SCH Colorado
Love working with Jessica G., our client support manager. She is available, goes above and beyond, and follows up to ensure our 60 providers have the access they need. The call team is courteous and helpful. Patients appreciate the clear direction they receive when calling after-hours.
8 oktober 2025
Review zonder uitnodiging
Antwoord van Moneypenny
Wow, thank you for being such a loyal customer! We appreciate your continued trust in our services and Jessica. It’s always a pleasure to serve you, and we look forward to many more years of working together!
Jessica is Awesome!
Jessica, G. of Money Penny (formally Voice Nation) has been an exceptional Client Support Manager. She consistently provides great and friendly service and has frequently gone the extra mile for The Children's Health Place. It is refreshing to know that if we have questions or concerns, Jessica will be ready and available to solve any challenge.
3 oktober 2025
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Jessica. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Jessica Greve is our Customer Support…
Jessica Greve is our Customer Support rep at Moneypenny and she is absolutely incredible. Always responsive, always accommodating. Moneypenny in general has been great to work with and has been so incredibly helpful to our business. Highly recommend!
18 augustus 2025
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you for sharing your experience! We're glad to hear that Jessica met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.
The support staff is very accomodating
The support staff is very accommodating. They are very timely with follow ups when we question charges or calls. They do call ahead when we are close to our minutes and make recommendations to stay on the current level or move up one level. Very appreciative of that. I recommend them
2 oktober 2025
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!
Good Job!
I will admit that we had a bit of a rough start in getting a few glitches out in the beginning when Moneypenny took over and I will say that they worked with me and took the time and effort to give me exactly what I needed! Everything is running smoothly now and I appreciate their diligence in getting my needs met and making it a priority in doing so! 👏👏👏
1 oktober 2025
Review zonder uitnodiging
Antwoord van Moneypenny
Hi Linda! Thank you so much for sharing your experience! We truly appreciate your patience as we worked through the initial setup and migration of platforms, and we’re thrilled to hear that everything is now running smoothly. Our team is committed to making sure your needs are always a top priority, and it’s wonderful to know that effort has made a difference for you. We look forward to continuing to support you!
Quick response from the company
Quick response from the company. The app is easy to use. Overall, great experience so far.
24 september 2025
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Amber always gives the best service and…
Amber always gives the best service and is so knowledgeable. I'm so impressed by her joy and work ethic ... Its truly hard to find nowadays.
17 september 2025
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you for sharing your experience! We're glad to hear that Amber met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated!
I lucked out vs others
I lucked out vs others. Was on a chat, typical looking for or. I was looking for a service. Said or (AI) was transferring me, the second lady started badly! Previous message, I asked if she was AI. She disconnected. Was comparing AmeriConnect, Money Penny, and MAP Communications,
saying they are interested. Robot?
9 september 2025
Review zonder uitnodiging
THANKS!
Lauri was very helpful and patient - she answered all our questions and made the on-boarding process very simple.
5 mei 2025
Review zonder uitnodiging
Antwoord van Moneypenny
We are privileged to hear that Lauri was helpful and patient during your on-boarding process. Thank you for your feedback!
Excellent!
Excellent communication, consideration, and customer service!
25 april 2025
Review zonder uitnodiging
Antwoord van Moneypenny
We're pleased to hear about your excellent experience with us! Thank you for the positive feedback.
Excellent all around set-up
6 februari 2025
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!
Onboarding
Rachel was the consummate professional. On top of that, she actually made the appointment fun which was totally unexpected.
3 februari 2025
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Rachel. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again
Agents Can Barely Speak English
Not recommended! Think they outsource at least some of their calls overseas, because I got repeated complaints from customers saying they could hardly understand the receptionist. We're a home service company based in Texas, so you can imagine how that went over with our customers. Also, their customer support is terrible.
See VN's response - that's what you can expect - an AI generated piece of garbage after they fail to cancel your account due to terrible agents that can barely speak English. Only thing worse than the agents are the managers. Best advice I can give anyone is do your homework. I'm not the only one that had issues with this company.
13 november 2024
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. At VoiceNation, we are committed to delivering the highest level of service and ensuring excellent call handling for our clients and their callers. To maintain our high-quality standards, we hire a team of skilled, US-based receptionists and supplement our service with bilingual receptionists to support Spanish-speaking callers. While some of our receptionists may have an accent due to our diverse team, we conduct rigorous English proficiency assessments to ensure clear communication.
Here are some of the steps we take to uphold our service quality:
• ATSI Membership: We adhere to the Association of Teleservices International’s (ATSI) stringent standards for call handling and professionalism.
• Quality Assurance Team: Our dedicated US-based team managers and QA specialists continuously monitor and evaluate calls to ensure they meet our voice quality and customer service benchmarks.
• Comprehensive Training: Every receptionist undergoes extensive training in customer service and our proprietary Victorious Vibes approach, designed to enhance caller experience.
We appreciate your feedback and always strive for continuous improvement. We would love the opportunity to address your concerns directly. Please feel free to reach out to our team at reviews@voicenation.com
Valuable Support Tool
Super easy to work with and the way they answer the overflow calls for us is so seamless customers don't even know it is not us answering! We have even had customers give us positive feedback after speaking with them. Overall a valuable support tool for our growing business.
30 december 2024
Review zonder uitnodiging
Antwoord van Moneypenny
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to our continued partnership.
Have called and requested to cancel my…
Have called and requested to cancel my service 5 times, and still not cancelled and still charging. Submitted several claims and still active. I had to cancel my bank card to stop the automatic payment. Ridiculous customer service/ support.
25 november 2024
Review zonder uitnodiging
Antwoord van Moneypenny
Christine, we apologize for any frustration this may have caused. Your satisfaction is very important to us, and we would like to understand more about what happened and ensure your service is cancelled. Please feel free to contact us directly at reviews@voicenation.com so we can resolve this issue.
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