Moneypenny Reviews 

We're in transition of moving locations & staffing changes and know that we are in great hands with VoiceNation as they have been instrumental in assisting us with the calls. I appreciate that the appropriate people are getting the messages directly.

Rachel made the onboarding straightforward and simple. Now we wait to see how the rest goes!

Amber Johnson has been very responsive to my companies needs.

Jessica is absolutely amazing, i had multiple accounts that needed to be changed and reviewed, she was quick to get a meeting scheduled and when we ran out of time, she scheduled even more time to make sure everything was correct and ready to go! she answered all of our questions and concerns and was extremely knowledgeable! she set aside so much of her day for me yesterday and im grateful! she went above and beyond to make sure we were happy with the service and mitigate the issues we were having!

The representative was wonderful to talk to and very helpful and informative

Amber is incredibly helpful! She's very responsive, always open to collaborating and able to resolve problems quickly! She has gone above and beyond to support our team. I am grateful to work with Amber and feel she is an invaluable member of your staff.
The only reason that this is not 5-stars is due to some of the operators not following protocol, which is not in Amber's control but does impact the overall experience with VoiceNation. Amber herself is 10 stars!!!

Amber is fantastic! She is such a pleasure to work with and is always so willing to help however she can!

I appreciate working with VoiceNation. Jessica is great and always responds quickly. She proactively reaches out when our patients have questions. She is truly a partner in ensuring our patient experience is positive.
Libby Goode-Grasmick, CSO
Sunrise Community Health

I just want to give a big shout out to Donald C he is always so helpful with our clients when I request Feedback or to onboard a new client and he is a great support for our Intelligent office as well :)

Amber is the most amazing account manager we have ever worked with!! She is a wonderful resource when there are issues, is extremely knowledgeable and always eager to assist when needed! Even if it is after hours :)

Jessica is very responsive to any question or concern we have. She helps make the working relationship efficient and pleasant.

Amber had great follow through. I appreciated her honesty and ability to help me work through the process.

Amber has been amazing to work with, as our new account manager we just love having someone onboard who can be proactive and fast when changes are needed. She has come up with ways to simplify the system to work better for your managers and owners when calling in after hours. As of today, we truly enjoy working with her and everything she has implement for our company.

Amber is always very responsive and helpful. Since we started working with Amber our Voice Nation experience has improved dramatically.

Amber Johnson is excellent. She listens to my request and tells me how VoiceNation can implement my request.
She always responds quickly and has a positive attitude.

Amber has been so extremely helpful for our VoiceNation transition. Recently helping us to understand our bundle and how it works. Amber is proactive in resolution.

I am never impressed with a company that makes it difficult to cancel service. I am now trying for the third time to cancel my voicenation service. No one ever gets back to me.

Today I spoke to a customer service rep who claimed that there is a 30-day cancellation policy - which is absolutely not what their website says.

Jessica has been such an asset since we have started using VoiceNation. Anytime I have had an issue she has jumped in and taken care of it. Her customer service is unmatched. Thank you Jessica!

My first month after signing up, they overcharged me for excessively lengthy calls. Multiple calls described as "Dead air" lasting up to 105 seconds. I can understand 15 seconds and hanging up, but at least 12.75 EXTRA minutes of listening to dead air and charging me for that. Also, my office is closed on Fridays, so the script for Friday reads "The office is closed. Please call back during normal business hours." Calls on Fridays could last 5 whole minutes just to say those 2 sentences. I tried to address these overcharges with customer service multiple times. They just ignored my concerns. Like they purposely made the calls last longer to charge me more.

5/1/2024 Update: Thank you, Voicenation, for looking into it further and for making it right.

Very patient, professional & pleasant