We went to the Maidstone store at Newnham Court shopping centre and were helped by William. He found all of the sizes that we needed and helped us to order items that weren’t in stock in store. He sta... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Sue at the Crosby store was incredibly helpful and friendly when helping us find the right uniform for my child starting Reception. She helped us choose the correct sizes and explained how the uniform... Toon meer
Bedrijf heeft geantwoord
When purchasing uniform at the Maidstone branch at Newnham Court I was assisted by an extremely helpful young man called William. He ensured that I left with everything I needed for my daughter to sta... Toon meer
Bedrijf heeft geantwoord
Hollie in Cheltenham was super helpful. She greeted us at the door with a welcoming smile and stayed with us, checking fit & going to look for alternative sizes. The 4 star review reflects store layou... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Monkhouse, we believe every child deserves the chance to shine. As a family-run business with over 80 years of experience, we've provided top-quality schoolwear to communities since our founding by Frank Monkhouse in Cheadle Hulme. From a single store, we've grown to 24 high-street locations and 13 campus stores across England and Wales, with further capability to partner with schools across the 4 corners of the UK & NI. We pride ourselves on offering affordable, high-quality products, including eco-friendly garments made from recycled plastic bottles. With our 24/7 online service, getting the schoolwear you need is always easy and convenient.
Contactgegevens
Verenigd Koninkrijk
- 0161 476 7216
- web@monkhouse.com
- monkhouse.com
4,7
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I visited the Maidstone store and was…
I visited the Maidstone store and was assisted by a young man named Ollie. He was extremely helpful, taking the time to search for the correct uniform sizes and advising me on which uniform items are now approved by the school.
Although they didn’t have everything I needed in stock, Ollie thoughtfully wrote down all the required sizes on a piece of paper so I could order the remaining items online. His excellent customer service made the whole experience much easier, and I really appreciated his helpful and friendly attitude.
22 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you so much for your 5-star review and for taking the time to share your experience. We're delighted to hear that Ollie at our Maidstone store provided such helpful and friendly service. It's wonderful to know he took the time to ensure you had the correct uniform information and made the process as easy as possible, even when some items were unavailable. We'll be sure to pass your kind comments on to Ollie.
Kind regards,
The Monkhouse Team
The service was great I got what I…
The service was great I got what I wanted the staff were really nice come here😊
22 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you so much for your 5-star rating and kind words. We're so pleased to hear that you had a positive experience with us.
Kindest regards,
The Monkhouse Team
Helpful & welcoming shopping experience
As soon as I walked into the Swindon Monkhouse shop with my daughter I was welcomed & helped. The shop assistant, Maisie, collected different size uniform for my daughter to try on & gave advice about the sizing when I wasn't sure about PE leggings & tops. Shexwas vety friendly, helpful & it felt like nothing was too much trouble.
20 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and kind feedback. We're so pleased to hear you had such a positive experience. It's wonderful to know that Maisie made you and your daughter feel so welcome and provided such friendly, helpful service throughout your visit. We're glad she was able to assist with sizing and make the fitting process as easy as possible. We'll be sure to pass on your lovely comments to her.
Best regards,
The Monkhouse Team
We were served by Hannah in the…
We were served by Hannah in the Highsted School Shop and she was delightful; professional, kind and made the whole process fun! Uniform appears to be great quality, but yet to be tested!!
20 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and kind feedback. We're so pleased to hear you had such a positive experience. It's lovely to know that Hannah provided such professional and kind service, and made the whole process enjoyable. We hope the uniform continues to meet your expectations, and we'll be sure to pass your kind comments on to Hannah.
Best regards,
The Monkhouse Team
Anna served us and can highly recomend…
Anna served us and can highly recomend her, she was very patient and had amazing attention to detail. Would definitely go in and see Anna over ordering online, thanks again Anna!
20 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and kind feedback. We're delighted to hear you had such a positive experience. It's wonderful to know that Anna's patience and attention to detail made such a positive impression, and we'll be sure to pass on your lovely comments to her. We appreciate your recommendation and look forward to welcoming you back in store.
Best regards,
The Monkhouse Team
Evie was very helpful and friendly
Evie was very helpful and friendly, she made the fitting a lot easier.
18 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and kind feedback. We're delighted to hear that Evie was so helpful and friendly, and that she made your fitting experience much easier. We'll be sure to pass your lovely comments on to her.
Best regards,
The Monkhouse Team
Lorraine in Hove was so helpful
Lorraine in Hove was so helpful. Would recommend to all.
7 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and kind feedback. We're so pleased to hear that Lorraine in our Hove store was so helpful. We really appreciate your recommendation and will be sure to pass your lovely comments on to her.
Best regards,
The Monkhouse Team
We visited Monkhouse Cheltenham and…
We visited Monkhouse Cheltenham and were served by the lovely Molly. She was extremely helpful in helping us to get all new uniform for my Son, who will be going into year 7 in September. Would fully recommend.
17 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and kind feedback. It's wonderful to hear that Molly in our Cheltenham store made your visit such a positive experience and was able to help you find everything your son needed for starting Year 7. Thank you for your recommendation we'll be sure to share your lovely feedback with Molly.
Best regards,
The Monkhouse Team
Oliver has been so helpful!!!
Oliver has been so helpful in selecting the correct uniform for my daughter, ensuring the sizing was accurate. He has been a pleasure to deal with!!
18 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and kind feedback. It's wonderful to hear that Oliver provided such helpful service in finding the correct uniform for your daughter and ensuring she had the right fit. It's great to know he made your experience such a positive one, and we'll be sure to pass your lovely comments on to him.
Best regards,
The Monkhouse Team
Really good visit
Maisie was really helpful and knowledgeable about what was required for the uniform and sizes
18 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and kind feedback. It's great to hear that Maisie was so helpful and knowledgeable, making sure you had all the correct uniform items and sizes. We'll be sure to pass your lovely comments on to her.
Best regards,
The Monkhouse Team
Great experience at Monkhouse Stockport…
Great experience at Monkhouse Stockport today. Arrived without an appointment and was greeted by Alexandra who could not have been more helpful and getting the right size and fit of uniform for my daughter. She spent time making sure the sizes were perfect and there was room to grow. Fabulous customer service and she was really knowledgeable about the products and the schools. Gave me discount codes to get the items online that weren’t in stock. Would recommend.
18 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and kind feedback. It's wonderful to hear that Alexandra in our Stockport store provided such excellent service and took the time to help you find the perfect fit and sizes for your daughter's uniform. We're pleased to know her knowledge of the products and schools made your visit such a positive experience. We’ll be sure to share your lovely comments with Alexandra.
Best regards,
The Monkhouse Team
Amazingly quick and pleasant…
Amazingly quick and pleasant experience.. Knew everything that was needed for new school.
18 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and kind feedback. It's great to hear that you had such a quick and pleasant experience with us. We're pleased to know our team was able to provide the guidance you needed for your child's new school uniform. We’ll be sure to share your kind comments with the team.
Best regards,
The Monkhouse Team
Great service
Great service. Polite and friendly. As well as knowledgeable
18 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and kind feedback. It's wonderful to hear that you received such great service and found our team to be polite, friendly, and knowledgeable. We really appreciate your feedback and will be sure to share your kind comments with the team.
Best regards,
The Monkhouse Team
Excellent service with Sarah today for…
Excellent service with Sarah today for my daughter and her friend
18 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and kind feedback. It's great to hear that Sarah provided excellent service during your visit and was able to help your daughter and her friend. We’ll be sure to pass your lovely comments on to her.
Best regards,
The Monkhouse Team
Shopped at the Maidstone Branch for my…
Shopped at the Maidstone Branch for my son's Year 7 secondary uniform for September. Lucca who helped us was excellent with his service. Sized my son up perfectly, with ease, kindness & so polite. Thank you for a swift & easy shopping experience.
18 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and kind feedback. It's wonderful to hear that Lucca in our Maidstone store provided such excellent service and made finding your son's Year 7 uniform a quick and easy experience. We're pleased to know he was able to help with the perfect fit and provided such a kind and polite service. We’ll be sure to share your lovely comments with Lucca.
Best regards,
The Monkhouse Team
Lauren was super helpful amd made the…
Lauren was super helpful amd made the secondary school uniform shopping experience stress free
18 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and kind feedback. It's great to hear that Lauren was so helpful and made your secondary school uniform shopping experience stress-free. We’ll be sure to pass your lovely comments on to her.
Best regards,
The Monkhouse Team
Simran at Chatham branch was very very helpful,amazing customer service
Simran was very
18 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and kind feedback. It's wonderful to hear that Simran at our Chatham store provided such amazing customer service and was so helpful during your visit. We’ll be sure to share your lovely comments with Simran.
Best regards,
The Monkhouse Team
Terrible customer experience
Terrible customer experience. I asked to cancel my order about 10 minutes after I'd placed it and was told I couldn't as it had already been reserved. It has now been stuck in post for 2 weeks and no one will respond to my emails or calls from Monkhouse customer service. I am so dissapointed as all I need is a refund as I have brought the uniform from elsewhere which has been amazing customer service. Just terrible!
3 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to experience delays with your order and difficulties getting in touch with our team. We appreciate how disappointing this situation has been, particularly when you needed a quick resolution.
We’d like the opportunity to review what has happened and help resolve this for you. Please contact our customer service team with your order details so we can look into this further and assist you as soon as possible.
Best regards,
The Monkhouse Team
Helpful staff
Just wanted to leave a review regarding our shopping trip in Gloucester for my son.
We were helped by a young lady named Lauren.
She was very helpful absolutely brilliant and genuinely attentive. She went out of her way to look for different sizes not on the shop floor.
She made the whole process smooth and stress-free.
Unfortunately not all items were in stock so she wrote the sizes needed on a piece of paper for us to order on line.
Thank you, you were very helpful and made a hectic task stress free.
16 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you so much for your wonderful 5-star review and for taking the time to share your experience. We're delighted to hear that Lauren provided such attentive and helpful service during your visit to our Gloucester store.
It's great to know that she went the extra mile to find the sizes you needed and helped make what can often be a hectic shopping trip as smooth and stress-free as possible. We'll be sure to pass your kind words on to Lauren, who I'm sure will be delighted to receive your feedback.
Kind regards,
The Monkhouse Team
Poor sizing, poor fit, poor customer service
Appalling customer service on the phone, poor sizing, poor stock levels. 10 years of having to buy uniform from Monkhouse, another 12 to go, i'm honestly so fed up with it the ridiculous selection of sizes, the poor fitting jumpers and trousers and the lack of knowledge from staff.
2 members of staff also mistook my son for a girl, first member of staff fitting him in a girls blazer and PE top, I eventually noticed and corrected her and then 10min later another colleague told her she was fitting him in the wrong uniform because "girls don't need a rugby top".
If I had a choice I would be staying well away from Monkhouse.
6 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and sincerely apologise for the level of service you received.
We understand your frustration regarding the sizing, stock availability, and the mistakes made during your visit. We also apologise for the confusion over your son's uniform, which should not have happened, and appreciate you bringing this to our attention.
Kind regards
The Monkhouse Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.