We went to the Maidstone store at Newnham Court shopping centre and were helped by William. He found all of the sizes that we needed and helped us to order items that weren’t in stock in store. He sta... Toon meer
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Sue at the Crosby store was incredibly helpful and friendly when helping us find the right uniform for my child starting Reception. She helped us choose the correct sizes and explained how the uniform... Toon meer
Bedrijf heeft geantwoord
When purchasing uniform at the Maidstone branch at Newnham Court I was assisted by an extremely helpful young man called William. He ensured that I left with everything I needed for my daughter to sta... Toon meer
Bedrijf heeft geantwoord
Hollie in Cheltenham was super helpful. She greeted us at the door with a welcoming smile and stayed with us, checking fit & going to look for alternative sizes. The 4 star review reflects store layou... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Monkhouse, we believe every child deserves the chance to shine. As a family-run business with over 80 years of experience, we've provided top-quality schoolwear to communities since our founding by Frank Monkhouse in Cheadle Hulme. From a single store, we've grown to 24 high-street locations and 13 campus stores across England and Wales, with further capability to partner with schools across the 4 corners of the UK & NI. We pride ourselves on offering affordable, high-quality products, including eco-friendly garments made from recycled plastic bottles. With our 24/7 online service, getting the schoolwear you need is always easy and convenient.
Contactgegevens
Verenigd Koninkrijk
- 0161 476 7216
- web@monkhouse.com
- monkhouse.com
4,7
Uitstekend
2K reviews
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We made an appointment and came to get…
We made an appointment and came to get secondary school stuff all organised before the summer holidays. Amberley was really helpful and there was a group of us getting uniform for 4 boys to start secondary and we all left with everything we needed and everything was in stock.
25 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and for sharing your feedback. We’re delighted to hear that Amberley provided such a helpful service and made your visit a smooth and successful one. It’s great to know that you were able to get everything organised for four boys starting secondary school and that everything you needed was in stock. We’ll be sure to pass your kind comments on to Amberley.
Kind regards,
The Monkhouse Team
Fabulous experience in Swindon…
Fabulous experience in Swindon Monkhouse today with Amberly very helpful with the boys and all sorted for September
25 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and for sharing your lovely feedback. We’re delighted to hear that Amberly at our Swindon store provided such a helpful and positive experience, and that she was able to support you in getting everything sorted for September.
Kind regards,
The Monkhouse Team
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and for sharing your feedback. We’re delighted to hear that you received great service and that Nadeen was able to assist you during your visit.
Kind Regards
The Monkhouse Team
Antwoord van monkhouse.com
Good morning,
Thank you for taking the time to leave a 5-star review. We’re grateful for your support and thrilled to hear you had a positive experience.
Kind Regards
The Monkhouse Team
Very friendly experience
Very friendly experience, Chloe and Pebbles were incredibly helpful and very efficient, got everything we needed for my daughter starting secondary in September. Definitely recommend. :-)
25 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and for sharing your lovely feedback. We’re delighted to hear that Chloe and Pebbles provided such a friendly, helpful, and efficient service during your visit. It’s great to know they helped you find everything needed for your daughter starting secondary school in September.
Kind regards,
The Monkhouse Team
Jaimie was absolutely fantastic
Jaimie was absolutely fantastic! Extremely friendly, kind and helpful! Thank you for making our first secondary school blazer purchasing so memorable! And quick xx
25 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and for sharing your lovely feedback. We’re delighted to hear that Jaimie made your first secondary school blazer purchase such a memorable and positive experience. It’s wonderful to know that their friendly, kind, and helpful approach made your visit quick and enjoyable. We’ll be sure to pass your kind comments on to Jaimie.
Kind regards,
The Monkhouse Team
Really helpful and knowledgeable staff
Really helpful and knowledgeable staff. Lexie who helped us was particularly awesome.
24 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and for sharing your kind feedback. We’re delighted to hear that you found our team helpful and knowledgeable, and that Lexie provided such excellent service during your visit.
Kind regards,
The Monkhouse Team
Great customer service
Matthew was really helpful and knowledgeable about what uniform my son needed and what seemed to fit the best.
24 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and for your kind feedback. We’re delighted to hear that Matthew was so helpful and knowledgeable in finding the right uniform and the best fit for your son. We’ll be sure to pass your comments on to him.
Kind regards,
The Monkhouse Team
Great experience in Worcester with…
Great experience in Worcester with Sami. Helped us find the right uniform for my kids and offered some good advice.
24 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and for taking the time to share your lovely feedback. We’re delighted to hear that Sami at our Worcester store provided such a great experience and was able to help you find the right uniforms for your children.
Kind regards,
The Monkhouse Team
Wow Where To Start
I was very overwhelmed when going into Gloucester’s Monkhouse store today (walk-in) not even knowing where to start!
Then along came a member of staff I actually stopped her from the job she was doing, her name was Lexie and I have to say her helpfulness and customer satisfaction/service was impeccable. From start to finish she helped myself and my daughter pick out everything that is compulsory to have to start secondary school. Without her help and expertise I would have just ended up walking out of the shop in frustration and without the knowledge of what my daughter actually needed ready for September. A massive thank you to Lexie!!
24 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and for taking the time to share such wonderful feedback. We’re delighted to hear that Lexie at our Gloucester store was able to turn what initially felt like an overwhelming experience into a positive and stress-free one. It’s fantastic to know that her knowledge, patience, and exceptional customer service helped you and your daughter find everything needed to start secondary school with confidence. We’ll be sure to pass your kind words on to Lexie, who will be thrilled to receive your recognition.
Kind regards,
The Monkhouse Team
I went to Monkhouse Chatham
I went to Monkhouse Chatham. Great customer service Oliver, he is very friendly and helpful giving suggestions and I’am glad he attended to us with a warm welcome 🙏
24 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and for taking the time to share your wonderful feedback. We’re delighted to hear that Oliver at our Chatham store provided such friendly and helpful service, and that his warm welcome and helpful suggestions made your visit a positive experience.
Kind regards,
The Monkhouse Team
Oliver at Chatham Dockside was super…
Oliver at Chatham Dockside was super helpful and knowledgeable. Thank you for your help :-)
24 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and for taking the time to share your kind feedback. We’re delighted to hear that Oliver at our Chatham Dockside store was so helpful and knowledgeable during your visit.
Kind regards,
The Monkhouse Team
Extremely helpful assistant
Extremely helpful assistant, Emily S. Very knowledgeable about our school’s requirements. Incredibly patient with the twins, one of whom has additional needs, thank you.
24 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and for sharing your wonderful feedback. We’re so pleased to hear that Emily S. provided such knowledgeable and patient service during your visit. It’s especially lovely to know she was able to support your twins with care and understanding, ensuring a positive experience for your family. We’ll be sure to pass your kind words on to Emily.
Kind regards,
The Monkhouse Team
Very friendly and helpful staff
Very friendly and helpful staff
23 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and kind feedback. We're delighted to hear you had such a positive experience.
Best regards,
The Monkhouse Team
Year 7 uniform appointment
We booked an appointment for a year 7 uniform fitting. Annabel assisted us and she was fabulous. She knew what she was doing and advised us of the right size from the beginning. She was patient whilst the items were tried on and she gladly went into the stock rooms to get other sizes and additional items. We left stress free and with all the items we needed, wouldn't hesitate to come again. Thank you Annabel.
24 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and for taking the time to share such wonderful feedback. We’re delighted to hear that Annabel made your Year 7 uniform fitting such a positive and stress-free experience. It's fantastic to know her knowledge, patience, and attentive service helped you find everything you needed with confidence. We’ll be sure to pass your kind comments on to Annabel, who will be thrilled to receive your recognition.
Kind regards,
The Monkhouse Team
Brilliant experience
Brilliant experience. Poppy was very friendly and helpful and made me the uniform shopping a breeze. Thank you very much 😊
23 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and for taking the time to share your wonderful feedback. We're delighted to hear that you had such a brilliant experience. It's fantastic to know that Poppy was friendly and helpful and made your uniform shopping a breeze. We'll be sure to pass your kind comments on to her.
Kind regards,
The Monkhouse Team
Brilliant experience
Brilliant experience. Hannah was very friendly and helpful and made me the uniform shopping a breeze. Thank you very much 😊
23 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and for taking the time to share your wonderful feedback. We're delighted to hear that you had such a brilliant experience. It's great to know that Hannah was friendly and helpful and made your uniform shopping a breeze. We'll be sure to pass your kind comments on to her.
Kind regards,
The Monkhouse Team
Such a poor experience
Such a poor experience. I had booked an appointment as my son is just about to start senior school. The young lady who helped us seemed completely clueless. She brought us girls trousers three times, telling us they were all unisex (they weren't, she noticed after I pointed out pink ribbon inside), then brought out a pair of shorts for a 5 or 6 year old (my son is 11). This is right at the beginning of the school holidays. The only PE T-shirt they had in stock in my son's size had pen down the front, and no stock either in store or online for another top he needs. I had to ask her a few times to refer to her folder for the school list, as I wasn't sure we had got what we needed and she was making me more and more confused. Absolutely pitiful. The shop was boiling hot and wad mainly staffed by very young students. I will never go back again.
22 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and that we fell short of the standard of service you were expecting during such an important visit.
We understand how frustrating it must have been to receive incorrect items, experience stock shortages, and leave feeling uncertain about what was needed for your son's new school. This is not the level of service we aim to provide, and we're sorry for the inconvenience and stress this caused.
Kind regards,
The Monkhouse Team
Great service
I went to the Cheltenham store as I couldn't get an appointment online. It wasn't too busy, and I was immediately helped by Emily. Emily knew exactly what we needed for my son starting secondary school and was able to easily advise on sizes. She also kindly wrote down what I needed to get online as it wasn't in store. All in all a smooth process for something I was stressing about. Thank you!
18 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you so much for your 5-star review and for taking the time to share your experience. We're delighted to hear that Emily at our Cheltenham store was able to help make the process of preparing your son for secondary school so much easier. It's wonderful to know her knowledge, advice on sizing, and thoughtful assistance with your online order helped take the stress out of your visit. We'll be sure to pass your kind comments on to Emily.
Kind regards,
The Monkhouse Team
Excellent service received
Hannah was extremely helpful and super friendly with my daughter helping us to find the correct sizing of uniform.
Really pleased with our visit- thank you.
22 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you so much for your 5-star review and for your lovely feedback. We're delighted to hear that Hannah was so helpful and friendly, and that she was able to help your daughter find the correct uniform sizes. It's wonderful to know you were so pleased with your visit.
Kind regards,
The Monkhouse Team
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