We went to the Maidstone store at Newnham Court shopping centre and were helped by William. He found all of the sizes that we needed and helped us to order items that weren’t in stock in store. He sta... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Sue at the Crosby store was incredibly helpful and friendly when helping us find the right uniform for my child starting Reception. She helped us choose the correct sizes and explained how the uniform... Toon meer
Bedrijf heeft geantwoord
When purchasing uniform at the Maidstone branch at Newnham Court I was assisted by an extremely helpful young man called William. He ensured that I left with everything I needed for my daughter to sta... Toon meer
Bedrijf heeft geantwoord
Hollie in Cheltenham was super helpful. She greeted us at the door with a welcoming smile and stayed with us, checking fit & going to look for alternative sizes. The 4 star review reflects store layou... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Monkhouse, we believe every child deserves the chance to shine. As a family-run business with over 80 years of experience, we've provided top-quality schoolwear to communities since our founding by Frank Monkhouse in Cheadle Hulme. From a single store, we've grown to 24 high-street locations and 13 campus stores across England and Wales, with further capability to partner with schools across the 4 corners of the UK & NI. We pride ourselves on offering affordable, high-quality products, including eco-friendly garments made from recycled plastic bottles. With our 24/7 online service, getting the schoolwear you need is always easy and convenient.
Contactgegevens
Verenigd Koninkrijk
- 0161 476 7216
- web@monkhouse.com
- monkhouse.com
4,7
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Outstanding customer service
We visited the Chatham Dockside store to buy a school uniform for our child and were welcomed and assisted by Sonia. She was extremely professional and knowledgeable, helping us find the perfect fit. Sonia also advised us on how many items we would need and recommended preparing for the winter term early, as stock tends to run low later in the year. Outstanding customer service and a great overall experience!
30 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for taking the time to leave such a fantastic 5-star review. We're thrilled to hear that Sonia provided such knowledgeable and attentive service during your visit to our Chatham Dockside store. It's wonderful to know she was able to help you find the right fit for your child's uniform and offer helpful advice for the school year ahead. We'll be sure to share your lovely comments with Sonia and the team.
Best wishes,
The Monkhouse Team
Just a big thank you for keeping the…
Just a big thank you for keeping the Altrincham open a little longer to collect my daughter’s uniform. I got there just before they were closing after finishing work. The staff especially Honor was very helpful, finding the sizes i needed,
29 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you so much for your wonderful 5-star review and kind words. We're delighted to hear that our Altrincham team were able to help, and that Honor went the extra mile to ensure you found the uniform sizes you needed before closing. We'll be sure to pass your lovely feedback on to Honor and the rest of the team.
Kind regards,
The Monkhouse Team
Staff very helpful
Molly at Cheltenham was extremely helpful. I was unable to enter the store due to the really poor quality lighting - it immediately triggered a migraine. However Molly came outside to help and she measured my daughter and provided me with all the measurements I needed, even though I did not have an appointment. Thank you for your help!
29 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star review and for sharing your experience with us. We're pleased to hear that Molly was able to support you during your visit to our Cheltenham store and went out of her way to help you find the measurements you needed.
We'll be sure to pass your kind words on to Molly, and we appreciate you taking the time to recognise her helpful and understanding approach.
Kind regards,
The Monkhouse Team
Excellent service.
I was served by Simran in the Chatham Dockside branch. She provided an excellent service.
29 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star review and for sharing your experience with us. We're glad to hear that Simran looked after you so well during your visit to our Chatham Dockside branch. We’ll be sure to pass on your lovely feedback to her.
Kind regards,
The Monkhouse Team
We have visited Chatham branch for my…
We have visited Chatham branch for my daughter’s uniform. I am very pleased with the service provided by Simran- she is very polite and we got exactly what we needed
29 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star review and for taking the time to share your feedback. We're pleased to hear that Simran provided such polite and helpful service during your visit to our Chatham branch, and that you were able to find everything you needed for your daughter's uniform.
We'll be sure to pass your kind comments on to Simran.
Kind regards,
The Monkhouse Team
We were warmly greeted by Sohail upon…
We were warmly greeted by Sohail upon arrival, and he provided an excellent level of customer service throughout our visit. He took the time to understand our requirements and guided us carefully in selecting the most suitable uniform for our daughter.
Sohail demonstrated a high level of product knowledge and professionalism, offering clear advice and ensuring that everything fitted correctly and met our needs. His friendly and attentive approach made the entire process smooth and stress-free.
Overall, we were very impressed with the service we received. Sohail is a real asset to the team, and we would not hesitate to recommend this store to others.
29 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star review and for sharing such thoughtful feedback. We're pleased to hear that Sohail made your visit a positive one by taking the time to understand your requirements and helping you find the right uniform for your daughter. It's great to know his knowledge, professionalism and friendly approach helped make the experience straightforward and enjoyable.
We'll be sure to pass your kind comments on to Sohail, and we really appreciate your recommendation.
Kind regards,
The Monkhouse Team
Honor at Monkhouse Altrincham was more…
Honor at Monkhouse Altrincham was more than helpful when we visited to purchase our daughters first high school uniform
29 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star review and for taking the time to share your feedback. We're delighted to hear that Honor was so helpful during your visit to our Altrincham store while choosing your daughter's first high school uniform. We'll be sure to pass your kind comments on to her.
We hope your daughter has a great start to secondary school.
Kind regards,
The Monkhouse Team
Visited the Swindon branch and was very impressed with the service offered.…
Visited the Swindon branch and was assisted by Jess and Lyaca. Both were extremely helpful and deserve a promotion and pay rise!
Regards Keith Hipkin
29 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star review and for sharing your experience. It's great to hear that Jess and Lyaca looked after you so well during your visit to our Swindon branch. We'll make sure your lovely feedback is shared with them.
Kind regards,
The Monkhouse Team
Fantastic customer service
Fantastic customer service
Amazing knowledge of uniform policy
1:1 appointment as a first timer going into y7
Edel was fantastic
Thank you
29 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and for taking the time to leave your feedback. We're pleased to hear you had a positive experience and that Edel was able to help during your Year 7 appointment. We'll be sure to pass your kind comments on to her.
We hope your child enjoys the start of secondary school in September.
Kind regards,
The Monkhouse Team
Suzanne is absolutely brilliant
Suzanne is absolutely brilliant!
She took out time to help us locate all the uniform items we required for our baby boy who's going off to secondary school in September.
As a business owner, Suzanne is a woman I would not hesitate to employ because she upsold a lot of items today which we were very happy to purchase because of how effortlessly she sold them.
Suzanne goes above and beyond, and I recommend this shop because of her!
29 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and for taking the time to leave such kind feedback. We're pleased to hear Suzanne was able to help you find everything you needed for your son starting secondary school. We'll be sure to pass your comments on to her, as we know she'll really appreciate them.
Thank you for your recommendation, and we wish your son all the best for September.
Kind regards,
The Monkhouse Team
A happy mummy
I didn't have a appointment but the staff made us feel very welcome and knew the knowledge of what we needed. We were seen by Sally in the Cheltenham branch. She was so helpful. Telling us about offers thwy had on and searching high and low for the right size uniform for my daughter
20 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you so much for your lovely 5-star review! We're delighted to hear that you felt so welcome, even without an appointment. It's wonderful to know that Sally at our Cheltenham branch was able to help you find the right uniform for your daughter and keep you informed about our latest offers. We'll be sure to pass your kind comments on to Sally.
Kind Regards
The Monkhouse Team
The lady called Gill at the dockside…
The lady called Gill at the dockside monk house was very helpful and got both my daughters everything they needed for school
27 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you so much for your wonderful 5-star review. We're so pleased to hear that Gill at our Dockside store was so helpful and made sure both of your daughters had everything they needed for school.
We really appreciate you taking the time to share your feedback, and we'll be sure to pass your kind words on to Gill.
Kindest regards,
The Monkhouse Team
Wonderful experience getting year 7 uniform
Wonderful service from Matthew today at Monkhouse New court. So helpful with everything we needed to be ready for year 7.
27 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you so much for your wonderful 5-star review. We're so pleased to hear that you received such excellent service from Matthew at our New Court store. It's great to know that he was so helpful in making sure you had everything you needed to be ready for Year 7.
Kind regards,
The Monkhouse Team
Lovely greeting when we entered the…
Lovely greeting when we entered the shop made to feel welcome I had a list which Annabelle powney went through with me very diligently sized to perfection the pe kit we were given different options you had everything in stock I felt relaxed my granddaughter was very happy with her choices
25 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you so much for your wonderful 5-star review. We're delighted to hear that you received such a warm welcome and that Annabelle provided such attentive and thorough service throughout your visit. It's fantastic to know that she helped ensure the perfect fit, explained the different PE kit options, and that everything you needed was in stock.
Kind regards,
The Monkhouse Team
Great uniform fitting
Service in store at Highsted was amazing! Thank you Hannah! Super efficient and friendly, really helpful and nice and quick!
27 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you so much for your wonderful 5-star review. We're delighted to hear that you had such a positive experience at our Highsted store. Hannah will be thrilled to know that her friendly, efficient, and helpful service made such a great impression.
Kindest regards,
The Monkhouse Team
The staff TY is very helpful and…
The staff TY is very helpful and friendly, know what we need, help to sort the problems quickly, highly recommended!
27 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for taking the time to leave a 5-star review. We’re grateful for your support and thrilled to hear you had a positive experience.
Kind Regards
The Monkhouse Team
Excellent Staff in the Crosby Store
I walked in to the Crosby store with hesitation due to previously experiences. However my opinion has now fully changed thanks to Sue who went above and beyond in helping with my child get their new uniform for Merchant Taylors. She completely understood everything that was needed which helped as I had no idea due to the new changes.
15 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and for sharing your feedback. We’re delighted to hear that Sue at our Crosby store provided such a helpful and positive experience. It’s wonderful to know that her knowledge and support helped you feel confident when choosing your child’s new uniform.
Kind regards,
The Monkhouse Team
Absolutely fantastic experience with Lauren
Pre booked a fitting for 10:45 but arrived 15 minutes early and was seen straight away, we were helped by a lady called Lauren and she was absolutely amazing, by coincidence, she went to the school my son is starting in September and she gave us lots of good tips to navigate the first few months! She was very polite and really helpful with choosing the right fit for my son, she was patient and really made the whole experience stress free and easy, which as most parents know uniform shopping is a nightmare! a real credit the shop, thank you Lauren .
25 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and for sharing your wonderful feedback. We’re delighted to hear that Lauren provided such a helpful and stress-free experience during your visit. It’s lovely to know that her knowledge, patience, and advice helped you feel confident and supported when choosing the right uniform for your son.
Kind regards,
The Monkhouse Team
A* Service
Was met promptly after walking through the door by the very confident and knowledgeable young Oliver at the Chatham store, he knew exactly what we needed for my daughter who will be starting her secondary school soon and was very helpful, friendly and polite. Was a pleasure meeting you Oliver, wish you all the best for your future!
25 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and for sharing your kind feedback. We’re delighted to hear that Oliver at our Chatham store provided such helpful, friendly, and knowledgeable service, and helped you find everything needed for your daughter starting secondary school. We’ll be sure to pass your lovely comments on to Oliver.
Kind regards,
The Monkhouse Team
Ameberly (Swindon branch) was super…
Ameberly (Swindon branch) was super helpful and very patient ! Thank you !
25 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and for your kind feedback. We’re delighted to hear that Amberley at our Swindon store was super helpful and patient during your visit. We’ll be sure to pass your lovely comments on to her.
Kind regards,
The Monkhouse Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.