We went to the Maidstone store at Newnham Court shopping centre and were helped by William. He found all of the sizes that we needed and helped us to order items that weren’t in stock in store. He sta... Toon meer
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Lees wat reviewers zeggen
Sue at the Crosby store was incredibly helpful and friendly when helping us find the right uniform for my child starting Reception. She helped us choose the correct sizes and explained how the uniform... Toon meer
Bedrijf heeft geantwoord
When purchasing uniform at the Maidstone branch at Newnham Court I was assisted by an extremely helpful young man called William. He ensured that I left with everything I needed for my daughter to sta... Toon meer
Bedrijf heeft geantwoord
Hollie in Cheltenham was super helpful. She greeted us at the door with a welcoming smile and stayed with us, checking fit & going to look for alternative sizes. The 4 star review reflects store layou... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Monkhouse, we believe every child deserves the chance to shine. As a family-run business with over 80 years of experience, we've provided top-quality schoolwear to communities since our founding by Frank Monkhouse in Cheadle Hulme. From a single store, we've grown to 24 high-street locations and 13 campus stores across England and Wales, with further capability to partner with schools across the 4 corners of the UK & NI. We pride ourselves on offering affordable, high-quality products, including eco-friendly garments made from recycled plastic bottles. With our 24/7 online service, getting the schoolwear you need is always easy and convenient.
Contactgegevens
Verenigd Koninkrijk
- 0161 476 7216
- web@monkhouse.com
- monkhouse.com
4,7
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Bao from Chatham dockside was amazing…
Bao from Chatham dockside was amazing and helpfully with everything we needed. Thank you so so much
14 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your lovely feedback. We’re delighted to hear that Bao at our Chatham Dockside branch was so helpful and made your experience a great one.
Kind regards,
Monkhouse Team
Top customer service!
Top customer service in the Brighton and Hove store!
We came in today and were looked after by a very lovely shop assistant, Poppy.
Poppy was kind and very understanding to my son’s feelings and questions! She seemed to have an understanding and kindness/ patience for any sensory needs my son was feeling and was generally very patient. Her calm and gentle manner certainly made the experience much more positive and happy than it could have been! Thanks Poppy!
14 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your wonderful feedback. We’re so pleased to hear that Poppy provided such a kind, patient and understanding service, making your son’s experience a positive and happy one. We’ll be sure to pass on your lovely comments to Poppy.
Kind regards,
Monkhouse Team
It was great customer service
It was great customer service and aliyah at Cheltenham was really good and supportive
14 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your lovely feedback. We’re delighted to hear that Aliyah at our Cheltenham branch provided such great and supportive customer service.
Kind regards,
Monkhouse Team
Suzanne was great from start to finish
Suzanne was great from start to finish. Friendly, knowledgeable and very helpful. Our daughter thought she was amazing! Thank you for all your help.
14 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and for taking the time to share such wonderful feedback. We’re delighted to hear that Suzanne provided such a friendly, knowledgeable and helpful service from start to finish. It’s especially lovely to know that your daughter thought she was amazing.
Kind regards,
Monkhouse Team
Sydney at the Chatham branch
Sydney at the Chatham branch was extremely helpful, making the whole process smooth.
14 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and for sharing your lovely feedback. It’s wonderful to hear that Sydney at our Chatham branch was extremely helpful and made the whole process smooth and enjoyable.
Kind regards,
Monkhouse Team
Simran (Chatham store) was brilliant
Simran (Chatham store) was brilliant. She knew exactly what we needed, remembered all the details and was great at guessing the right size. Made the whole shopping experience low- stress- thank you, Simran!
13 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you so much for your lovely feedback. We're thrilled to hear that Simran at our Chatham store made your shopping experience so easy and stress-free. Her attention to detail and knowledge of sizing clearly made a real difference. We'll be sure to share your kind words with her.
Kindest regards,
The Monkhouse Team
Awesome
Awesome
Help from Suzanne. Always get great support and advice on fits. Would recommend
13 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you so much for your wonderful 5-star rating and kind words. We're delighted to hear that Suzanne provided you with such great support and advice on finding the perfect fit. It's fantastic to know that you would recommend us!
Kindest regards,
The Monkhouse Team
Erin was very helpful and provided an…
Erin was very helpful and provided an excellent service. One of the best shopping experiences at the school shop in 15 years!
12 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you so much for your wonderful 5-star rating and kind words. We’re delighted to hear that Erin was so helpful and provided you with excellent service. It’s especially lovely to know that, after 15 years of shopping with us, this was one of your best experiences at the school shop!
We’ll be sure to share your lovely feedback with Erin and the team.
Kindest regards,
The Monkhouse Team
Chatham dockside store
Chatham dockside store, amazing customer service, quick and efficient from Suzanne
12 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your lovely review. We’re so pleased to hear that Suzanne provided such quick, efficient and friendly service. We really appreciate your kind words.
Best wishes,
The Monkhouse Team
Ruby at Cheltenham high street was…
Ruby at Cheltenham high street was fantastic. It was a very hot day and she was so professional and helpful. She went over and above to help my daughter find sizes that worked and she remained supportive even when things were getting frustrating. Thank you Ruby
12 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your lovely review. It’s great to hear that Ruby was so professional, patient and helpful, going above and beyond to support your daughter in finding the right sizes. We’ll be sure to pass on your kind words to her.
Best wishes,
The Monkhouse Team
Amazing Customer Service
Simran in the Monkhouse Chatham Dockside store was fantastic!! Very calming, ultra efficient and we were in and out in no time!! Amazing customer service!!
12 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your fantastic review. It’s wonderful to hear that Simran provided such calm, efficient and friendly service. We really appreciate your kind words and will be sure to pass them on to her.
Best wishes,
The Monkhouse Team
Walked in the Cheltenham store to…
Walked in the Cheltenham store to purchase new starter uniform for my son for his secondary school. Harry was really helpful and went above and beyond to help us.
Harry had just recently started at Monkhouse and was extremely knowledgeable.
12 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you so much for your lovely review. We’re delighted to hear that Harry went above and beyond to help you find your daughter’s new school uniform. It’s fantastic to hear that he was so knowledgeable and helpful, especially as a new member of the Monkhouse team.
Best wishes,
The Monkhouse Team
The person who served us was very…
The person who served us was very helpful and had a good knowledge of the items in the shop, helping us find the correct uniform in different sizes. She was friendly and polite.
12 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your lovely review. We’re so pleased to hear that our team member was friendly, helpful and knowledgeable, and helped you find the correct uniform in the right sizes.
Best wishes,
The Monkhouse Team
Lily in the Altrincham store was really helpful
Lily in the Altrincham store was really helpful and knowledgeable with sizes.
12 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your lovely review. We’re delighted to hear that Lily was so helpful and knowledgeable with sizing. We’ll be sure to pass on your kind words.
Best wishes,
The Monkhouse Team
Great service from Alice and the team
Great service from Alice and the team. Incredibly helpful.
12 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your lovely review. We’re so pleased to hear that Alice and the team were incredibly helpful. We really appreciate your kind words and support.
Best wishes,
The Monkhouse Team
Amberly was wonderful!!
We went in the swindon store today, looking for uniform for my daughter. I lovely lady, Amberly approached us and asked if we needed any help. She was fantastic. I am less able and she honestly couldn't have done anymore to help me and my daughter find the right bits. She remembered my daughters name and used it when speaking to me and my daughter, which I found very personable. A complete star and we left feeling very happy!!! Thanks again for all your help Amberly
12 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you so much for your wonderful review. We’re delighted to hear that Amberly went above and beyond to make your visit to our Swindon store such a positive experience. It’s fantastic to know that she was able to make you and your daughter feel so welcome and supported while finding the perfect uniform.
We’ll be sure to share your lovely feedback with Amberly.
Best wishes,
The Monkhouse Team
Susanne and the other ladies were very…
Susanne and the other ladies were very helpful in terms of sizing and getting the perfect fit school uniform
12 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you so much for your lovely review. We’re delighted to hear that Susanne and the team were able to help you find the right sizes and achieve the perfect fit for your school uniform. We really appreciate your kind words and support.
Best wishes,
The Monkhouse Team
Alice at the Stretford branch was most…
Alice at the Stretford branch was most helpful and eased the stress of uniform shopping. Alice was able to communicate efficiently and knew of all stock which made the visit quick and a pleasant experience.
10 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your lovely feedback. We’re pleased to hear that Alice made your uniform shopping experience so smooth and stress-free. Her knowledge of our stock and helpful approach clearly made your visit quick and enjoyable.
We’ll be sure to pass your kind words on to Alice.
Kind regards,
Monkhouse Team
We were served by a young lady called…
We were served by a young lady called Safa. She was very helpful and attentive. Great service!
8 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your kind feedback. We’re pleased to hear that Safa was attentive and provided such great service during your visit. We’ll be sure to pass on your lovely comments.
Kind regards,
Monkhouse Team
Lovely Cheltenham store
Helpful, welcoming staff and made the whole experience easy and exciting
Hayley at the Cheltenham store was great
10 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your kind feedback. We’re pleased to hear that Hayley made your visit to our Cheltenham store enjoyable and straightforward. We’ll be sure to share your lovely comments with her.
Kind regards,
Monkhouse Team
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