When purchasing uniform at the Maidstone branch at Newnham Court I was assisted by an extremely helpful young man called William. He ensured that I left with everything I needed for my daughter to sta... Toon meer
Bedrijf heeft geantwoord
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Sue at the Crosby store was incredibly helpful and friendly when helping us find the right uniform for my child starting Reception. She helped us choose the correct sizes and explained how the uniform... Toon meer
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Visited the Tunbridge store this summer and was greeted at the door by Jess who was incredibly helpful. She knew what we needed and didn't need, great with sizes and was so patient with us at a busy p... Toon meer
Bedrijf heeft geantwoord
Top customer service in the Brighton and Hove store! We came in today and were looked after by a very lovely shop assistant, Poppy. Poppy was kind and very understanding to my son’s feelings and q... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Monkhouse, we believe every child deserves the chance to shine. As a family-run business with over 80 years of experience, we've provided top-quality schoolwear to communities since our founding by Frank Monkhouse in Cheadle Hulme. From a single store, we've grown to 24 high-street locations and 13 campus stores across England and Wales, with further capability to partner with schools across the 4 corners of the UK & NI. We pride ourselves on offering affordable, high-quality products, including eco-friendly garments made from recycled plastic bottles. With our 24/7 online service, getting the schoolwear you need is always easy and convenient.
Contactgegevens
Verenigd Koninkrijk
- 0161 476 7216
- web@monkhouse.com
- monkhouse.com
4,7
Uitstekend
2K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Oliver in a Dockside Chatham shop been…
Oliver in a Dockside Chatham shop been so helpful , and we got everything we needed for new school
17 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your lovely feedback. We’re delighted to hear that Oliver was so helpful and made sure you found everything you needed for the new school year.
Kind regards,
The Monkhouse Team
Sonia at Chatham branch was patient
Sonia at Chatham branch was patient, polite and very helpful to us at the shop.
17 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for taking the time to leave such lovely feedback. We’re so pleased to hear that Sonia at our Chatham branch was patient, polite and helpful throughout your visit. We’ll be sure to share your kind words with her.
Kind regards,
The Monkhouse Team
Oliver at Dockside store helped us…
Oliver at Dockside store helped us today get my son’s first uniform for secondary school. He was very helpful and knowledgable about sizes and what uniform was compulsory for us to have. Made sure we had everything we needed to start year 7.
17 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you so much for your wonderful 5-star review and kind feedback. We’re delighted to hear that Oliver at our Dockside store was so helpful and knowledgeable when helping you prepare for your son’s first secondary school uniform. It’s fantastic to know he made sure you had everything you needed to start Year 7 with confidence.
We’ll be sure to pass your lovely feedback on to Oliver.
Kind regards,
The Monkhouse Team
Ollie was amazing at Chatham Monkhouse
Ollie was amazing at Chatham Monkhouse! Get him that Pizza!
17 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you so much for your fantastic 5-star review and kind words! We’re thrilled to hear that Ollie provided such an amazing experience at our Chatham store. We’ll be sure to let him know and we’ll definitely put that pizza request in.
Kind regards,
The Monkhouse Team
Antwoord van monkhouse.com
Good morning,
Thank you for your feedback. We’re sorry to hear you felt our prices were too high, and we appreciate you taking the time to share your experience.
Kind regards,
The Monkhouse Team
Max was great
Max was great. Greeted us as we entered and directed us to the right section. He then got all the items from the back.
16 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your feedback. We’re pleased to hear that Max was welcoming and helpful throughout your visit, making it easy to find everything you needed.
Kind regards,
Monkhouse Team
Shop assistants Oliver and Gill have…
Shop assistants Oliver and Gill have been very accommodating and a great help with an overwhelming task of getting school uniform for my 2 children. Thank you so much.
16 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your kind feedback. We’re pleased to hear that Oliver and Gill were so helpful and supportive, making the school uniform shopping experience much easier for you.
Kind regards,
Monkhouse Team
Uniform shopping
I went uniform shopping today with my eldest child and Eleanor was incredibly helpful. My son now has everything he needs to start Year 9. Fantastic customer service and it is clear that Eleanor takes pride in her work.
15 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your wonderful feedback. We’re delighted to hear that Eleanor was so helpful and made your uniform shopping experience a positive one. It’s lovely to know your son now has everything he needs for Year 9, and we’ll be sure to share your kind comments with Eleanor.
Kind regards,
Monkhouse Team
Popped into the Chatham dockside Bal…
Popped into the Chatham dockside Bal was absolutely amazing very helpful we were in and out great customer service we will be returning
Thank you Bal
15 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your wonderful feedback. We’re so pleased to hear that Bal provided such fantastic service and made your visit quick and easy. We look forward to welcoming you back.
Kind regards,
Monkhouse Team
Ollie and Suzanne very helpful
Ollie and Suzanne very helpful
15 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your lovely feedback. We’re delighted to hear that Ollie and Suzanne were so helpful during your visit.
Kind regards,
Monkhouse Team
Shalom was extremely helpful and…
Shalom was extremely helpful and knowledgeable. Excellent service
15 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your kind feedback. We’re delighted to hear that Shalom provided such knowledgeable and helpful service. We really appreciate your lovely comments.
Kind regards,
Monkhouse Team
Oliver at Chatham dockside was…
Oliver at Chatham dockside was brilliant. Thank you.
15 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your lovely feedback. We’re delighted to hear that Oliver at our Chatham Dockside branch was brilliant and provided such great service.
Kind regards,
Monkhouse Team
Excellent customer service
Alice’s customer service was exceptional during the appointment I booked for the annual school uniform re-fresh. She was friendly, patient and incredibly helpful. For what can be a stressful experience, Alice made sure that everything went smoothly.
15 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your wonderful feedback. We’re thrilled to hear that Alice provided such exceptional service and made your uniform refresh appointment feel easy and stress-free. Her friendly and patient approach is lovely to hear about.
Kind regards,
Monkhouse Team
Bal was lovely and helpful
Bal was lovely and helpful. The service was fast and smooth at Chatham Dockyard.
15 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your kind feedback. We’re delighted to hear that Bal provided such friendly and helpful service and made your visit to Chatham Dockside quick and easy.
Kind regards,
Monkhouse Team
Cinta at the Cheltenham store was fab
We had a great experience at the Cheltenham store today Cinta at the store was very helpful. I had called earlier to ask for advice and she was very helpful on the phone and advised us to come in as a walk in . When I went in she did an amazing job at fitting my grandson and knew exactly what sizes and what uniform he needed so the whole process was very simple .She was very friendly and knew what to say for my grandson who always found clothes shopping hard . The entire store gave great service . Would definitely recommend
14 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your fantastic feedback. We’re so pleased to hear that Cinta provided such helpful and friendly service, both over the phone and in store. It’s wonderful to know she made finding the right uniform and sizes so straightforward, especially for your grandson. We really appreciate your recommendation.
Kind regards,
Monkhouse Team
Great service by Emily
It was better than I expected. Emily at Cheltenham shop make the appointment easy and quick but not rush us at all (perfect for my boy who really dislikes shopping). She gave us advice what is needed to new school and what size is the best, tell us about current offers and give us a size for future purchase online or shop for items what I wasn't to sure about.
Definitely recommend this place
14 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your fantastic feedback. We’re delighted to hear that Emily at our Cheltenham branch made your appointment so easy and comfortable, while taking the time to provide helpful advice and guidance. It’s wonderful to know she made the experience enjoyable for your son too.
Kind regards,
Monkhouse Team
Starting secondary school
My son is starting secondary school in September and the experience from the moment we got to Monkhouse was so smooth. A lovely assistant Adrijana served my family. She was kind, patient and knew all of the uniform pieces that my son needed. She served with a smile and was such a lovely young lady . We are very grateful for her service today. Thank you :)
14 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your wonderful feedback. We’re so pleased to hear that Adrijana made your son’s secondary school uniform shopping experience so easy and enjoyable. Her patience, kindness and helpfulness are exactly what we strive for, and we’ll be sure to share your lovely comments with her.
Kind regards,
Monkhouse Team
Honor at Altrincham
Honor at Altrincham was amazing she was so helpful and kind and she jad amazing ideas and knew what things would fit the best even after she had just come lbw k after being off
29 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for taking the time to share your kind comments. It’s wonderful to know that Honor at our Altrincham branch provided such friendly and thoughtful assistance, helping you find the best options and making your visit a great experience.
Kind regards,
Monkhouse Team
Bao from Chatham dockside was amazing…
Bao from Chatham dockside was amazing and helpfully with everything we needed. Thank you so so much
14 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your lovely feedback. We’re delighted to hear that Bao at our Chatham Dockside branch was so helpful and made your experience a great one.
Kind regards,
Monkhouse Team
Top customer service!
Top customer service in the Brighton and Hove store!
We came in today and were looked after by a very lovely shop assistant, Poppy.
Poppy was kind and very understanding to my son’s feelings and questions! She seemed to have an understanding and kindness/ patience for any sensory needs my son was feeling and was generally very patient. Her calm and gentle manner certainly made the experience much more positive and happy than it could have been! Thanks Poppy!
14 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your wonderful feedback. We’re so pleased to hear that Poppy provided such a kind, patient and understanding service, making your son’s experience a positive and happy one. We’ll be sure to pass on your lovely comments to Poppy.
Kind regards,
Monkhouse Team
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