When purchasing uniform at the Maidstone branch at Newnham Court I was assisted by an extremely helpful young man called William. He ensured that I left with everything I needed for my daughter to sta... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Sue at the Crosby store was incredibly helpful and friendly when helping us find the right uniform for my child starting Reception. She helped us choose the correct sizes and explained how the uniform... Toon meer
Bedrijf heeft geantwoord
Visited the Tunbridge store this summer and was greeted at the door by Jess who was incredibly helpful. She knew what we needed and didn't need, great with sizes and was so patient with us at a busy p... Toon meer
Bedrijf heeft geantwoord
Top customer service in the Brighton and Hove store! We came in today and were looked after by a very lovely shop assistant, Poppy. Poppy was kind and very understanding to my son’s feelings and q... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Monkhouse, we believe every child deserves the chance to shine. As a family-run business with over 80 years of experience, we've provided top-quality schoolwear to communities since our founding by Frank Monkhouse in Cheadle Hulme. From a single store, we've grown to 24 high-street locations and 13 campus stores across England and Wales, with further capability to partner with schools across the 4 corners of the UK & NI. We pride ourselves on offering affordable, high-quality products, including eco-friendly garments made from recycled plastic bottles. With our 24/7 online service, getting the schoolwear you need is always easy and convenient.
Contactgegevens
Verenigd Koninkrijk
- 0161 476 7216
- web@monkhouse.com
- monkhouse.com
4,7
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Evie at the Newnham Court store
Evie at the Newnham Court store was an absolute star! She was super knowledgable about the school we were buying uniform for and very patient trying to find the right sizes for my 2 children.
28 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good afternoon,
Thank you so much for your lovely feedback. It’s wonderful to hear that Evie was so knowledgeable and patient, helping you find the right sizes for both of your children. We’ll be sure to share your kind words with her.
Kind regards,
Monkhouse Team
The Chatham branch were so helpful
The Chatham branch were so helpful
Sonia in particular was very friendly and helpful thank you
28 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good afternoon,
Thank you for your lovely feedback. We’re delighted to hear that Sonia was so friendly and helpful. We’ll be sure to pass on your kind comments to her and the Chatham team.
Kind regards,
Monkhouse Team
Excellent customer service from Jess
We were at the Newnham Court store Maidstone today and greeted by a lovely retail assistant called Jess. Nothing was too much for her and I would say she went out of her way to find the exact right fit trousers for my son, searching in the stock room and online. She was so helpful, resourceful, kind and well-mannered. A real asset to the store and to be honest a breath of fresh air. I have in general always found this to be a great store and look forward to visiting again.
27 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good afternoon,
Thank you so much for your wonderful feedback. We’re delighted to hear that Jess went above and beyond to help you find the perfect fit for your son. It’s lovely to hear that her helpfulness, kindness and dedication made such a positive impression.
We’ll be sure to share your fantastic comments with Jess. We look forward to welcoming you back to our Newnham Court store again soon!
Kind regards,
Monkhouse Team
My first time shopping at Monkhouse…
My first time shopping at Monkhouse Cheadle. I was so impressed.
Ali the young gentleman who helped us was absolutely amazing.
Picked out everything we needed & was so accurate with the sizes.
Highly recommend.
25 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good afternoon,
Thank you for your wonderful feedback and for recommending Monkhouse Cheadle. We’re delighted to hear that you had such a positive first experience with us.
It’s fantastic to hear that Ali provided such excellent service and was able to help you find everything you needed, including getting the sizes just right.
Kind regards,
Monkhouse Team
Very fast and professional service by…
Very fast and professional service by Jill
26 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and kind feedback. We’re delighted to hear that Jill provided you with such fast and professional service. We’ll be sure to share your lovely comments with her.
Kind Regards,
Monkhouse Team
Alice was super patient and very…
Alice was super patient and very helpful. Great customer service.
7 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you so much for your lovely feedback. We’re delighted to hear that Alice was patient, helpful, and provided you with great customer service. We’ll be sure to share your kind words with her.
Kindest regards,
The Monkhouse Team
The young staff who helped us were so…
The young staff who helped us were so helpful and professional. Great service!
22 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for taking the time to leave a 5-star review. We’re grateful for your support and thrilled to hear you had a positive experience.
With thanks,
The Monkhouse Team
Helpful, friendly, knowledgeable staff.
My Son who was nervous about getting his uniform was soon reassured by a young man, who had recently finished his schooling at MGS. His knowledge, calmness and friendly professionalism made the experience a very positive one. Speaking with a senior member of staff, we were told he was seasonal staff, but unfortunately I didn't get his name.
Easy parking, great service and plenty of stock. The shop is laid out so that it doesn't feel cramped, sweaty and dark for trying uniform on in the hest of summer. Easy returns within store after I had originally bought the incorrect sized items online.
10 juli 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for taking the time to share such detailed and thoughtful feedback. We’re delighted to hear that your son felt reassured and comfortable throughout his uniform fitting. It’s wonderful to know that our team member’s knowledge, calm approach and friendly professionalism helped make the experience a positive one.
We’re also pleased that you found our store easy to navigate, well-stocked and comfortable, and that our in-store returns service was helpful after your online purchase.
We’ll certainly share your kind comments with the team, and we hope your son enjoys his new uniform.
Kind regards,
Monkhouse Team
Superb experience- fantastic service by…
Superb experience- fantastic service by Simran - really polite, helpful and excellent advice
22 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your fantastic 5-star feedback. We’re delighted to hear that you had such a positive experience and that Simran provided you with friendly, professional and helpful service. We’ll be sure to share your kind comments with her.
Kind regards,
Monkhouse Team
Great personal service
Kiera in Cheadle did a great job of sorting my son with a whole new uniform and PE kit. She was so kind and patient, and made the experience enjoyable for us.
21 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your wonderful feedback and kind words. It’s lovely to hear that Kiera in our Cheadle store was so helpful, kind and patient, and made the experience of getting your son’s new uniform and PE kit enjoyable.
We’ll be sure to pass your lovely comments on to Kiera.
Simran was very helpful and patient
Simran was very helpful and patient! Made school shopping easy. She is in the Chatham branch. Very pleased
20 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you so much for your lovely feedback. We’re delighted to hear that Simran provided such helpful and patient service at our Chatham store.
We’re especially pleased that she made your school shopping experience so easy and enjoyable. We’ll be sure to pass your kind words on to Simran.
Best wishes,
The Monkhouse Team
very good service
very good service, Leah served us and she was amazing!!!!! big praise to leah - solihull store
20 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your fantastic review. We’re so pleased to hear that you received such excellent service at our Solihull store.
It’s wonderful to hear that Leah made such a great impression and went above and beyond to help you.
Best wishes,
The Monkhouse Team
I have been to Monkhouse Crosby for all…
I have been to Monkhouse Crosby for all 3 children and on several occasions been helped by the lovely Naomi. So helpful and patient and a credit to the store. Thank you Naomi!
20 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you so much for your lovely 5-star review. We’re delighted to hear that you’ve had such positive experiences at our Crosby store over the years.
We’ll be sure to pass your kind words on to Naomi, it’s wonderful to hear how helpful and patient she has been. She truly is a credit to the store.
Thank you again for your continued support.
Best wishes,
The Monkhouse Team
Fantastic experience
I had such a fantastic experience at Monkhouse Schoolwear in Maidstone, and I especially want to thank Matthew for his outstanding customer service.
He was incredibly helpful, friendly, patient and knowledgeable whilst I was buying school uniform for my son. Nothing felt like too much trouble, and he took the time to make sure we found everything we needed and that everything was right.
Matthew is a real credit to the shop, and the level of service he provided was exceptional.
Thank you so much, Matthew. I really appreciated all your help and would highly recommend Monkhouse Maidstone because of the wonderful service we received.
Marina
19 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for taking the time to share such wonderful feedback. We’re delighted to hear that Matthew made your visit to our Maidstone store such a positive experience. His friendly, attentive and knowledgeable approach clearly made the process of finding the right school uniform much easier and more enjoyable.
We’ll be sure to pass your kind words on to Matthew, as we know he’ll be delighted to hear how much you appreciated his help. Thank you also for your recommendation and for choosing Monkhouse Schoolwear.
Kind regards,
Monkhouse Team
Bal welcomed us and was a brilliant…
Bal welcomed us and was a brilliant help getting my daughter ready for school Chatham dockside store
19 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your lovely feedback. It’s wonderful to hear that Bal welcomed you and was such a great help in getting your daughter ready for school. We’ll be sure to pass your kind words on to Bal and the team at our Chatham Dockside store.
Kind regards,
Monkhouse Team
Ashton was absolutely fantastic and…
Ashton was absolutely fantastic and made this experience worthwhile. What a fantastic young man. Brilliant .
19 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your 5-star rating and wonderful feedback. It’s lovely to hear that Ashton made your experience so enjoyable and provided such fantastic service. We’ll be sure to pass your kind words on to him.
Kind regards,
Monkhouse Team
We received 5 star service from Emily…
We received 5 star service from Emily at Cheltenham store:) she made secondary school uniform shopping straightforward and has very good knowledge about the sizes :) thank you so much 😊
18 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you for your fantastic 5-star review. We're so pleased to hear that Emily made your secondary school uniform shopping experience stress-free and was able to help with sizing. We’ll be sure to share your lovely feedback with her.
Kindest regards,
The Monkhouse Team
Staff were excellent very helpful and…
Staff were excellent very helpful and were able to support me in getting the correct uniform.
18 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you so much for your lovely feedback. We're delighted to hear that our team were so helpful and able to find the correct uniform for you.
Kindest regards,
The Monkhouse Team
Sarah and Kia we’re really helpful…
Sarah and Kia we’re really helpful today very kind and friendly
18 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you so much for your lovely feedback. We're delighted to hear that Sarah and Kia were so helpful, kind and friendly. We’ll be sure to pass on your kind words.
Kindest regards,
The Monkhouse Team
Today I was served by a lovely girl…
Today I was served by a lovely girl named pebbles,
We had trouble finding certain sizes to fit length and width on both my boys. But the young girl was very helpful and found everything that was needed out the back.
The store has a very good selection of uniforms for all ages and all school accessories all in one store.
Except the trainers we were after I was able to buy everything that was needed all with the help of pebbles.
18 augustus 2026
Review zonder uitnodiging
Antwoord van monkhouse.com
Good morning,
Thank you so much for your lovely 5-star review and kind words. We're delighted to hear that Pebbles was so helpful in finding the right sizes and everything you needed for both your boys.
It's wonderful to know that you were able to find such a great selection of school uniforms and accessories all under one roof. We'll be sure to pass your kind comments on to Pebbles, as we're sure she'll be delighted to hear them.
Kindest regards,
The Monkhouse Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.