Monster Scooter Parts Reviews 

Fast shipping and a good price on this cushion earned a good rating!

My mom is so happy to have her lift chair working again. We received the remote in a timely manner & it was easy to match up & order the correct one .

On July 20, 2026, I placed an order (#3397187) with Monster Scooter Parts to replace the two batteries in my disabled mother’s mobility scooter. Unsure of the appropriate battery type, I contacted a parts representative approximately one week prior to the order. Before finalizing the order, I verified the information received previously from the company representative was the exact same information listed under the parts section on the Monster Scooter Parts website. It was not until I confirmed the accuracy of the information listed on the Monster Scooter Parts website regarding the make and model of my mother’s scooter, then locating the corresponding part under the parts section on the Monster Scooter Parts website for that same exact scooter make and model, that the order was placed.
Two days after the batteries were delivered (July 30), an installer arrived to install them. During this process, it was discovered that the battery listed on the Monster website for the make and model scooter was incorrect. I contacted a representative that day to explain the issue and requested a return of the batteries for replacement with the correct size or a full refund. The representative informed me that a manager would need to return my call.
The following day (July 31), I contacted Monster Scooter Parts again as I had not received a return call. I explained the company’s error to MJ (second representative) and provided photographs of the company website listing the incorrect information and a photograph of my mother’s scooter as proof of the make and model’s accuracy. MJ assured me that he would investigate the matter and provide an update.
Early the following week, (August 3), I emailed Monster Scooter Parts and spoke with MJ for an update. He assured me that the company was working on a solution and would contact me soon. On Tuesday, August 4, MJ informed me that the company was “engaged in further research regarding the issue and were striving to offer my mother a label along with a chance to acquire the appropriate items.” On Thursday, August 6, MJ contacted me and informed me that the company would take back the batteries. However, despite the company’s acknowledgment of listing the incorrect size for my mother’s mobility scooter, even if a company representative provided me with the incorrect information previously, it was my mother’s responsibility to verify the batteries’ correct size before ordering. Consequently, (in a much less amicable tone), my mother would be liable for a 10% restocking fee and the cost of return shipping. The shipping cost to return the batteries is $445.18! Furthermore, the company will not replace them with the correct size.
We are deeply disheartened by the fact that a company like Monster Scooter Parts would be so insensitive to a disabled person and to all disabled individuals, as to shift the blame onto a ninety-one-year-old person who lives alone and is confined to a wheelchair. Do they genuinely expect a ninety-one-year-old woman who is legally blind in one eye and confined to a wheelchair to remove the seat and internal components cover to verify the information a parts representative from Monster Scooter Parts and listed on the company website was the same number printed on the current batteries in the scooter, when she cannot even see those numbers?
I am truly appalled at the customer service received from MJ and those individuals he spoke with (names not released). Particularly when I began noticing a definite change in tone and attitude when I began asking pressing questions as to the company’s responsibility for listing incorrect information. Indicating, essentially, that it was my mother’s fault.
If a company representative wishes to contact us regarding this matter, my information can be found by referencing the order number listed.

*Followup: A representative from Monster Scooter Parts offered to accept the return on the batteries but stated the cost of shipping plus a 10% restocking fee would be my ninety-one year old disabled mothers responsibility (for their error). The cost of shipping is $453.00! More than the cost of the batteries. That’s disgraceful. They shamefully reply with a message that would appear their company is focused on strong customer values and relationships without showing how little they actually value their customers.

They got on it and were a great help

Big sign" no return " on ad.
If i saw a "no return " sign. I would not of bought the item. In
case there was a problem, like now!

Fits and works perfectly on my daughter's Sweetpea Razor scooter.

Tires were perfect. Arrived in a timely manner. And the price was very reasonable. My son was happy to be back out there riding. Now he needs a pull start handle.

Ordered a replacement arm for my power chair. I wanted to make sure I ordered the correct part and Customer Service was very helpful with that. I received it within three days.

Prompt arrival, product is good quality and fits nicely.

be better if you had a picture of the item. it was right, but i was not sure.

Bought charger for my iPhone for gc440 and it works perfect

Product was as described. Works out well. Delivery was quicker than expected!

Excellent customer service and delivery time. Good heavy duty product, easy installation.

Thanks Tracy

Great product
Quality service

Product was great and fit perfectly.

Great pricing and clear compatibility for my Razor go kart.

The ordering was simple; delivery was fast, and my father is happily motoring around on his scooter.

It was easy to locate the part I needed, the ordering process was simple, delivery was prompt and accompanied by frequent updates, the part was a perfect replacement and, the price was better than competitive. Hopefully I will not require parts frequently but I will use Monster Scooter Parts when I do.J

Picked up a charger for my sons 24v 4wheeler, works great!

The part was what was needed. It was delivered in a timely fashion.