Terrible company, terrible customer service Would steer clear spend your money with a reputable company. Complete shit mate, the parcel was 2 days late before I even contacted you or b&q don’t ad... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Siamo stati seguiti dal sig. Francesco dall'inizio alla fine. Si è prodigato per darci tutte le informazioni utili prima dell'acquisto di un radiatore verticale con specchio. Prodotto arrivato prima d... Toon meer
Bedrijf heeft geantwoord
I did order an extendable radiator cover,but very disappointed with the products Unfinished painting,scratches on every single part and the funniest thing is when you try to call them ,you cannot rea... Toon meer
Bedrijf heeft geantwoord
Having reviewed various parcel boxes online for a couple of months and constantly put off by the price and average reviews, I stumbled across Monster. The price made me a bit wary that it would be Tem... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
We're an online eCommerce retailer selling a variety of great quality and value items, Yes those two words can be used in the same sentence. We pride ourselves on delivering great customer service and advice to all our customers. We would love to hear your feedback both positive and negative it all helps us to improve our service.
Contactgegevens
Monster House, Alan Farnaby Way, Sheriff Hutton Industrial Estate, YO60 6PG, York, Verenigd Koninkrijk
- 01347 878888
- hello@monstergroupuk.co.uk
- monstershop.co.uk
3,3
Gemiddeld
1K reviews
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Alle talen
Don't buy your products at this…
Don't buy your products at this company. The quality of the generator which we bought is not according the description.
The customer service simply doesn't reply at all.
23 maart 2026
Review zonder uitnodiging
Terrible company
Terrible company, terrible customer service
Would steer clear spend your money with a reputable company.
Complete shit mate, the parcel was 2 days late before I even contacted you or b&q don’t advertise something if you can’t keep up with the orders👍🏼 my comment still stands useless company and would steer well clear
19 maart 2026
Review zonder uitnodiging
Antwoord van Monstershop
Good Morning Jack,
We're sorry to hear of your experience.
We were initially contacted by B&Q on 19/03 advising that you had requested to cancel the order. We responded the same day to confirm the order had already been dispatched, and requested that DHL return it to us. When you later advised that you no longer wished to cancel, we then had to contact the courier again to stop the return and arrange delivery as originally planned.
We understand that this did lead to a delay in delivery and apologise for any inconvenience caused.
Kind regards,
Jamie
Customer Support
Monstershop
Nous avons acheté une fendeuse à bois
Nous avons acheté une fendeuse à bois .
La livraison a été assez rapide et bien emballé.
Si il y aurait un problème à signaler c’est les conditions de joindre le service après vente par téléphone, sinon il sont très rapide à répondre par mail
6 maart 2026
Review zonder uitnodiging
Antwoord van Monstershop
Bonjour Stéphanie,
Nous sommes ravis d’apprendre que vous êtes satisfait de la fendeuse à bois que vous avez achetée chez nous — c’est un plaisir de savoir que la livraison a été rapide et que le produit est arrivé bien emballé !
Cordialement,
Jamie
Service Client
Monstershop
Great service
Great service. Easy to order. Very good value for money. Delivered on time and when stated. Would definitely use this company in the future.
13 maart 2026
Review zonder uitnodiging
Antwoord van Monstershop
Good Morning Carolyn,
We’re delighted to hear you’re pleased with the generator you purchased from us — it’s great to know everything from ordering to delivery went smoothly and offered great value for money!
Kind regards,
Jamie
Customer Support
Monstershop
I did order an extendable radiator…
I did order an extendable radiator cover,but very disappointed with the products Unfinished painting,scratches on every single part and the funniest thing is when you try to call them ,you cannot reach anyone.I want to return the product but it is very hard to get a return label from them.Still waiting to be called back.Such a shame.Avoid this company.
I wish I could add some pictures with the product that I have got.
18 maart 2026
Review zonder uitnodiging
Antwoord van Monstershop
Good Morning Ana,
We’re very sorry to hear about the condition your radiator cover arrived in and understand your disappointment.
As requested, a pre-paid UPS return label was sent to your email address on 19th March. Please use this to return the item and we will be happy to issue a full refund as requested.
We apologise for the inconvenience caused and appreciate you bringing this to our attention.
Kind regards,
Jamie
Customer Support
Monstershop
How easy it was to order
How easy it was to order, the price was well below what I had been looking at and because I got several items was cheaper again.
Delivery was quick and kept me up to date on where my items were.
10 maart 2026
Review zonder uitnodiging
Antwoord van Monstershop
Good Afternoon Pauline,
We’re delighted to hear you found the ordering process easy and that our pricing offered great value, especially when purchasing multiple items. It’s also great to know the delivery was quick and kept you well informed along the way.
Kind regards,
Jamie
Customer Support
Monstershop
Received item damaged and they made me…
Received item damaged and they made me wait in on 3 different days for collection that I was told was arranged but wasn’t. The customer care was awful and would not send a replacement until they got the damaged one back which was way too long.
18 februari 2026
Review zonder uitnodiging
Antwoord van Monstershop
Good Morning John,
We’re very sorry to hear about your experience and the inconvenience caused.
The collections were arranged for your requested dates with DX, however we understand there were delays in them contacting you to confirm, which we sincerely apologise for. We appreciate how frustrating it must have been to wait in on multiple occasions.
As requested, a full refund was issued on 5th March. We’re sorry we were unable to meet your expectations on this occasion and appreciate you taking the time to share your feedback.
Kind regards,
Jamie
Customer Support
Monstershop
Camper van overhead cupboards
Bought through monster’s uk website Delivered on time. Not yet built the item, but contents look good quality and easy to build.
11 maart 2026
Review zonder uitnodiging
Antwoord van Monstershop
Good Morning Mark,
We’re delighted to hear your order arrived on time and that everything looks to be good quality. We hope the assembly goes smoothly and that you’re very pleased with the finished item.
Kind regards,
Jamie
Customer Support
Monstershop
AVOID AT ALL COSTS
AVOID AT ALL COSTS - purchased a T-Mech oven for £3,000. Described as NEW BUT CLEARLY A POORLY PREVIOUSLY REPAIRED ITEM. monster offered £600 discount for me to keep but not fit for purpose & dangerous as door fell open at 200 degrees! Quality of product regardless of damage was shocking, porous welds, bowed door not even touching door seal. Clumps of filler & grit filled paint all over. Absolute disgrace - customer service response was simply to offer a full refund with no interest in my wasted time or the fact that they clearly have ZERO QUALITY CONTROL. This company is selling cheap rubbish not fit for purpose, not as described & not of merchantable quality!! A total disgrace, please don’t waste your time or money
11 maart 2026
Review zonder uitnodiging
Great Service very poor item
Service, Great service and fast delivery.
Product, Honestly I'm really disappointed with the tile cutter. Came damaged but this wasn't going to effect the operating of the cutter. Laser is 10mm out of line so this is pointless. the cutter it self cuts a straight line until you plunge the blade down into the tile and it kicks the full motor off and doesn't make a straight cut, the track that holds the cable and the water pipe has already broken after one use of the cutter. Sorry i won't recommend this saw.
7 maart 2026
Review zonder uitnodiging
Antwoord van Monstershop
Good Morning Chris,
We’re very sorry to hear about the issues you’ve experienced with the tile cutter. We understand you left us a voicemail and one of our support team reached out via email on 11/03 to assist further. Please respond to that message when convenient so we can continue investigating and work towards a suitable resolution for you.
Kind regards,
Jamie
Customer Support
Monstershop
Dealt with this company numerous times
Dealt with this company numerous times, never had a problem, highly recommend.
5 maart 2026
Review zonder uitnodiging
Antwoord van Monstershop
Good Morning Andy,
We’re delighted to hear you’ve been pleased with the service you’ve received from us over multiple orders — your continued support and recommendation really mean a lot to our team.
Kind regards,
Jamie
Customer Support
Monstershop
Antwoord van Monstershop
Good Morning Hugh,
We’re delighted to hear everything was quick and exactly as it should be. We hope you’re enjoying your dartboard surround!
Kind regards,
Jamie
Customer Support
Monstershop
CEO Blocked Me Payment Taken
Payment Taken, Order Cancelled, CEO Blocked Me
The item was listed for a considerable amount of time. 100 other people purchased. CEO Blocked me after sending a childish insulting response, knowing she is in the wrong, the staff also refused to acknowledge they were acting unlawfully. The response from Monster below is a joke haha
4 maart 2026
Review zonder uitnodiging
Antwoord van Monstershop
Good Morning,
Thank you for taking the time to share your feedback. We are sorry to see this review, as our intention is always to provide a five star service.
The order referenced in your review was placed during a short period when a genuine technical pricing error caused the item to appear on a third party seller’s website at approximately 96% below its normal price.
Once the error was identified, all affected orders were cancelled and full refunds were issued promptly before any goods were dispatched.
In your case, the refund was processed within approximately one hour of the payment being taken and no payment was retained by us. A full refund was issued immediately.
We understand that you requested the item to be dispatched regardless. However, as previously explained, this was unfortunately not possible. Fulfilling the order at that price would have had a significant impact and would also have been unfair to other customers who accepted that a genuine pricing error had occurred. As a gesture of goodwill, we did offer the item to you at cost price.
Regarding your comment that the CEO blocked you, when individuals repeatedly contact us across multiple public platforms regarding the same issue, it is sometimes necessary to restrict communication in order to protect our colleagues from ongoing harassment.
We hope this clarifies the situation and addresses your concerns. Once again, we apologise that this pricing error occurred, but it was identified and corrected immediately and a full refund was issued.
Kind Regards,
Monster Group
Did everything promised
Did everything promised. Quick simple delivery, great product and good price.
24 februari 2026
Antwoord van Monstershop
Good Morning Jason,
We’re delighted to hear you’re pleased with the arcade machine you purchased from us — it’s great to know everything arrived quickly and exactly as promised!
Kind regards,
Jamie
Customer Support
Monstershop
The have given me very good service
The have given me very good service, helpful, on the end of a phone that was answered very quickly by a real person, email was also answered quickly.
Makes a change to have answers to questions by people straight away.
18 februari 2026
Review zonder uitnodiging
Antwoord van Monstershop
Good Morning Polly,
We’re delighted to hear you were pleased with the service you received and that our team were able to assist you quickly by both phone and email.
Thank you for taking the time to share your experience.
Kind regards,
Jamie
Customer Support
Monstershop
Top quality & best price
Having reviewed various parcel boxes online for a couple of months and constantly put off by the price and average reviews, I stumbled across Monster. The price made me a bit wary that it would be Temu type, but the reviews and total package weight gave me confidence (23kg). 3 days later it arrived and very well packed. Instructions clear and took me 90 minutes to assemble in garage and another hour to level & full outside. Great build quality and very pleased.
20 februari 2026
Review zonder uitnodiging
Antwoord van Monstershop
Good Morning Neil,
Thank you for taking the time to share such a detailed review. We're pleased to hear the instructions were clear and that you found the build quality to be excellent once assembled. We really appreciate your trust and your feedback — we hope it serves you well for years to come!
Kind regards,
Jamie
Customer Support
Monstershop
Puntuali, professionali e disponibilissimi
Siamo stati seguiti dal sig. Francesco dall'inizio alla fine. Si è prodigato per darci tutte le informazioni utili prima dell'acquisto di un radiatore verticale con specchio. Prodotto arrivato prima della tempistica stimata, perfettamente integro. Doveroso lasciare un feedback dopo aver avuto delle titubanze iniziali, date da qualche recensione non positiva.
24 februari 2026
Review zonder uitnodiging
Antwoord van Monstershop
Buongiorno Davide,
La ringraziamo per aver condiviso la sua esperienza.
Ci fa molto piacere sapere che il prodotto sia arrivato in anticipo rispetto ai tempi stimati e in condizioni perfette. Il suo feedback, soprattutto dopo qualche iniziale titubanza, è per noi ancora più importante.
Grazie ancora per la fiducia.
Cordiali saluti,
Jamie
Customer Support
Monstershop
Tube un problema con mi cepilladora …
Tube un problema con mi cepilladora de cesped y me la cambiaron sin problema los recomiendo 100 por 100
2 januari 2026
Review zonder uitnodiging
Antwoord van Monstershop
Buenos días Tomas,
Nos alegra saber que pudimos resolver el problema con su cepilladora de césped de forma rápida y sin complicaciones. Siempre intentamos ofrecer la mejor solución posible a nuestros clientes.
Muchas gracias por recomendarnos — ¡lo apreciamos muchísimo!
Un cordial saludo,
Jamie
Atención al Cliente
Monstershop
Great Stuff!
Purchased a small crop sprayer off these guys, super service all the way thorough. Would highly recommend!
16 februari 2026
Review zonder uitnodiging
Antwoord van Monstershop
Good Afternoon Tim,
We’re delighted to hear you’re pleased with your crop sprayer and the service you received from start to finish. Thank you very much for the recommendation.
Kind regards,
Jamie
Customer Support
Monstershop
Excellent experience.
Excellent. The drying rack is brilliant and let me complete my job on time. Next day delivery so all went well.
12 februari 2026
Review zonder uitnodiging
Antwoord van Monstershop
Good Afternoon Paul,
We’re delighted to hear the drying rack worked brilliantly for you and helped you complete your job on time. It’s great to know our next day delivery kept everything running smoothly!
Thank you for your excellent feedback — we really appreciate it.
Kind regards,
Jamie
Customer Support
Monstershop
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