Terrible company, terrible customer service Would steer clear spend your money with a reputable company. Complete shit mate, the parcel was 2 days late before I even contacted you or b&q don’t ad... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Siamo stati seguiti dal sig. Francesco dall'inizio alla fine. Si è prodigato per darci tutte le informazioni utili prima dell'acquisto di un radiatore verticale con specchio. Prodotto arrivato prima d... Toon meer
Bedrijf heeft geantwoord
I did order an extendable radiator cover,but very disappointed with the products Unfinished painting,scratches on every single part and the funniest thing is when you try to call them ,you cannot rea... Toon meer
Bedrijf heeft geantwoord
Having reviewed various parcel boxes online for a couple of months and constantly put off by the price and average reviews, I stumbled across Monster. The price made me a bit wary that it would be Tem... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
We're an online eCommerce retailer selling a variety of great quality and value items, Yes those two words can be used in the same sentence. We pride ourselves on delivering great customer service and advice to all our customers. We would love to hear your feedback both positive and negative it all helps us to improve our service.
Contactgegevens
Monster House, Alan Farnaby Way, Sheriff Hutton Industrial Estate, YO60 6PG, York, Verenigd Koninkrijk
- 01347 878888
- hello@monstergroupuk.co.uk
- monstershop.co.uk
3,3
Gemiddeld
1K reviews
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Alle talen
Great price and really fast delivery
Great price and really fast delivery. Needed a bench tile saw for large format limestone floor tiles quite quickly for our hall. Monstershop offered a great price and really fast deliver so we're delighted. The T-Mech saw is great to use and a real step up from our small table top wet saw.
12 februari 2026
Review zonder uitnodiging
Antwoord van Monstershop
Good Morning Andy,
We’re delighted to hear you’re pleased with your tile cutter and that our price and fast delivery made a difference when you needed it most — we hope it helps you achieve a fantastic finish in your hall!
Kind regards,
Jamie
Customer Support
Monstershop
Disponibilità del venditore
Disponibilità del venditore, avevamo avuto un problema con la spedizione perché DHL li ha tenuti fermi, loro prontamente hanno rispedito il prodotto con un altro corriere e in 3 giorni sono stati consegnati , veramente seri
5 februari 2026
Review zonder uitnodiging
Antwoord van Monstershop
Ciao Salvatore!
Grazie mille per aver condiviso la vostra esperienza positiva. Siamo davvero felici di sapere che il nostro team sia riuscito a intervenire rapidamente nonostante il problema iniziale con la spedizione e che la consegna sia avvenuta in tempi brevi.
La soddisfazione dei nostri clienti è una priorità assoluta per noi, e commenti come il vostro ci confermano che siamo sulla strada giusta. Grazie ancora per la fiducia e per averci scelto!
Cordiali saluti,
Chris
Assistenza Clienti
MonsterShop
Wasrek besteld
Wasrek besteld, maar voor de helft geleverd. Schijnbaar is het pakket in twee delen verstuurd en zweeft het tweede pakket nog ergens anders in de wereld. De klantenservice mail sporadisch terug, maar een echte oplossing komt er niet. Ik zie nu pas alle slechte reviews, zeg maar dag tegen je centen.
13 januari 2026
Review zonder uitnodiging
Antwoord van Monstershop
Goedemorgen,
Kunt u een e-mail sturen naar support@monstergroupuk.co.uk met de details van uw bestelling en een telefoonnummer waarop we u kunnen bereiken?
We willen dit zo snel mogelijk voor u oplossen en helpen u graag verder.
We horen graag van u!
Met vriendelijke groet,
Monster Customer Support
Antwoord van Monstershop
Good Morning Paul
We’re delighted to hear you’re pleased with your block splitter and that it arrived on time — we hope it helps make your projects even easier!
Kind regards,
Jamie
Customer Support
Monstershop
Great overhead camper cabinets…
Great overhead camper cabinets delivered quickly with no issues.
8 januari 2026
Review zonder uitnodiging
Antwoord van Monstershop
Good Morning Sindy
We’re delighted to hear you’re pleased with your overhead camper cabinets and that everything arrived quickly and smoothly — we hope they serve you well for many adventures ahead!
Kind regards,
Jamie
Customer Support
Monstershop
AVOID THIS COMPANY
AVOID THIS COMPANY
I ordered a fish tank from this company, I got an email saying the order was officially dispatched and received a link + tracking code. I tried tracking this and it would not work at all. I contacted Monstershop who then told me it would be delivered on the 30/01/26 between 9-5:30. The delivery had to be signed for so my partner booked the day off work but it didn’t arrive.
We then contacted the logistics company who told us that the hadn’t even received the Pallet yet and it would be Monday more likely so once again I emailed Monstershop about the this but they didn’t respond to my email. I waited until today to contact them again as I still didn’t have any response from them. They eventually got back to me with the excuse that the fish tank got held up at customs but gave me a completely different tracking number which still would not work. They then said that It would be delivered Wednesday/Thursday but unfortunately I cannot take any more time off work. I asked for a refund multiple times as they kept offering me alternatives that didn’t suit me as my partner nor I could take anymore time off work to sign and receive the delivery but now I’ve been left without a response yet again.
4/2/26 - Still no response despite multiple emails and responding to other reviews 1 hour ago.
I rang the courier “palletforce” who has confirmed with me that the tracking has been deleted from the system now but yet no confirmation nor communication with Monstershop. Deliberately “Ghosting” my emails and calls.
2 februari 2026
Review zonder uitnodiging
Antwoord van Monstershop
Good Morning Brad,
Thank you for taking the time to leave your review.
We would like to clarify that your order was arranged for return to our warehouse as requested, and a full refund has now been processed back to your original payment method. Please note that refund timings can vary slightly depending on your card provider.
While we completely understand how disappointing delivery delays can be, particularly when time off work has been arranged. We do feel it’s important to note that our team remained in contact throughout, provided updates as information became available from the courier, and worked to resolve the matter as quickly as possible once you advised you could no longer accept delivery.
Unfortunately, pallet deliveries are handled by third-party logistics partners, and tracking information can occasionally lag or change outside of our direct control. That said, we acted promptly once the situation was escalated and followed your instructions to cancel and return the order.
We're sorry that this experience did not meet expectations, and we do hope the confirmed refund brings this matter to a close for you.
Kind regards,
Jamie
Customer Support
Monstershop
The bunker itself seems fine once put…
The bunker itself seems fine once put together.
As per other reviews you need a rivet gun and a bit of a logical mind but we were prepared for it having read the reviews in advance of buying.
26 januari 2026
Review zonder uitnodiging
Antwoord van Monstershop
Good Morning,
We’re delighted to hear you’re pleased with the bunker once assembled, and we appreciate you sharing your experience.
Kind regards,
Jamie
Customer Support
Monstershop
Excellent service
They had excellent customer service who help me all the way
30 januari 2026
Review zonder uitnodiging
Antwoord van Monstershop
Good Morning Sandra,
We’re delighted to hear you’re pleased with the customer service you received — we’re always happy to help and support you every step of the way!
Kind regards,
Jamie
Customer Support
Monstershop
Very friendly
Very friendly, helpful team, keeping me informed and doing what they say. Product was very good quality and easy to fit for a DIYer.
29 januari 2026
Review zonder uitnodiging
Antwoord van Monstershop
Good Morning Robert,
We’re delighted to hear you’re pleased with both the service and the product you purchased from us — it’s great to know it was easy to fit and met your expectations.
Kind regards,
Jamie
Customer Support
Monstershop
Tapijttegels besteld die ik weer retour…
Tapijttegels besteld die ik weer retour wilde sturen. Voor 4 pakketten ontving ik slechts 1 retourlabel. Na contact per email toch 3 retourlabels ontvangen. Dus dat is dan weer prima geregeld!
26 januari 2026
Review zonder uitnodiging
Antwoord van Monstershop
Goedemiddag Mario,
Bedankt dat je de tijd hebt genomen om je ervaring met ons te delen.
Onze excuses voor het feit dat we in eerste instantie het verkeerde aantal retourlabels hebben gestuurd.
Met vriendelijke groet,
Jamie
Klantenservice
Monstershop
300-litre fish tank
Verified purchase. I ordered a 300-litre fish tank which unfortunately arrived with a defect. After contacting customer service, the issue was handled professionally from start to finish. Collection was arranged smoothly and a replacement tank was delivered without any hassle. Very pleased with the service and resolution.
6 januari 2026
Review zonder uitnodiging
Antwoord van Monstershop
Good Morning Paramjit
We’re delighted to hear you’re pleased with the fish tank you purchased from us — wishing you many happy moments enjoying your aquatic setup!
Kind regards,
Jamie
Customer Support
Monstershop
Excellent quick delivery on my cable…
Excellent quick delivery on my cable stripper. I was concerned about the quality as I’d not heard of Monster before but I have to say I was really impressed with the quality of the machine and the ease in which it stripped my heavy duty cables. Thank you.
17 januari 2026
Review zonder uitnodiging
Antwoord van Monstershop
Good Morning Jason
We’re delighted to hear you’re pleased with the cable stripper you purchased from us — wishing you many smooth and successful projects ahead!
Kind regards,
Jamie
Customer Support
Monstershop
work benchexcelent bench went together well and…
excelent bench went together well and quick
delivery was fast
2 januari 2026
Review zonder uitnodiging
Antwoord van Monstershop
Good Morning Eric ,
We're delighted to hear you're pleased with the workbench you purchased from us — wishing you many productive projects ahead!
Kind regards,
Jamie
Customer Support
Monstershop
AVOID THESE COWBOYS LIKE THE PLAGUE
1-star Trustpilot Review – The Monster Group UK
AVOID THESE COWBOYS LIKE THE PLAGUE – DELIBERATE SCAMMERS – 0/10
I made the mistake of buying 4 warehouse racking shelves from The Monster Group UK via Amazon (total just over £300) in early November 2025. What a catastrophic error that turned out to be.
What eventually arrived late was absolute garbage:
• Every single bay was heavily scratched and dented
• Multiple upright posts were bent
• Several beams were missing
• Five complete shelves were entirely missing the wooden panels
Basically, they sent me used damaged, incomplete, clearly returned/used stock that was completely unfit for purpose.
I contacted them the same day and was told they would get back to me total silence for 6 days.
Chased again, another week of nothing.
Finally got a vague “we’ll arrange collection” promise… then radio silence again.
They’ve promised collection “within the next 7 working days” on four separate occasions now. We are now approaching two full months since the junk arrived, and the broken, incomplete racking is still taking up half my garage like a £300+ reminder of their utter contempt for customers.
Every single email gets the same response, lazy copy-paste template nonsense.
Not one single apology. Not even the fake corporate “sorry for any inconvenience” rubbish. Just pure arrogance.
I’ve now referred them to Trading Standards, started the Amazon A-to-z claim process, and I’m preparing a small claims court action because these people have zero intention of ever refunding or replacing properly.
The Monster Group UK are not just bad, they appear to be running what looks like a systematic operation of taking people’s money, sending damaged/incomplete tat, then disappearing and hoping buyers give up.
If you’re thinking of buying anything from these clowns, racking, shelving, storage, anything, Don’t do it! Just WALK AWAY. Save yourself the stress, the money, and the rage.
They deserve every bit of bad publicity coming their way. I’ll be posting this experience everywhere I can until I get my full refund.
Criminal levels of customer abuse. 0 stars if it were possible.
STAY WELL CLEAR.
17 november 2025
Review zonder uitnodiging
Antwoord van Monstershop
Hello Liam,
Thank you for your review. We’re very sorry for the frustration this situation has caused and appreciate the opportunity to clarify our position.
We acknowledge that the items were reported as damaged shortly after delivery. In line with the Consumer Rights Act 2015, we accepted responsibility and agreed to a return at no cost to you. We initially issued prepaid return labels and, when these were not used, we made several further attempts to assist by arranging alternative collections via different couriers, including palletised collection with wrapping, all at our expense.
We really want to get this sorted for you and have been working to arrange the return in the easiest way possible. As the items haven’t yet been collected, we haven’t been able to move forward with the refund or replacement just yet, but we’ll be very happy to do so as soon as the return is completed.
We want to reassure you that once the goods are returned, we will promptly proceed with the appropriate resolution in line with your statutory rights. We are still happy to arrange a final palletised collection at no cost, or to reissue prepaid return labels if that is more convenient.
We remain keen to bring this matter to a fair and timely conclusion and would welcome confirmation of how you would like to proceed so we can resolve this without further delay.
Kind regards,
Chris
Customer Support
Monstershop
Easy ordering process
Easy ordering process, delivered on time and very pleased with carpet tiles, good value for money, easy to lay and transformed room.
29 december 2025
Antwoord van Monstershop
Good Morning,
Thank you for taking the time to leave such a positive review.
We’re really pleased to hear that you’re happy with your carpet tiles and hope they serve you well for many years to come.
Kind regards,
Chris
Customer Support
Monstershop
Excellent product and very good service.
28 december 2025
Antwoord van Monstershop
Good Morning Mark,
Happy New Year!
We're glad that you're satisfied with the purchase of our Soft Close Pull Out Basket - wishing you many years of storage success!
Kind regards,
Chris
Customer Support
Monstershop
Plain Ply L Shaped Universal Bed for campervan
I was a bit sceptical as ive never ordered from the monster shop and some of the old reviews wasn't so good about delivery times etc,
Well I took the chance and so glad I did the bed was on offer plus extra January sale discount,
The bed is flat pack and surpled with good quality cushions, also came with free next day delivery,
10/10 to the monster shop im very happy and very impressed
29 december 2025
Antwoord van Monstershop
Good Morning Richard,
Happy New Year!
We're delighted to hear you were able to take advantage of our January discount and wish you many peaceful nights in your camper van bed.
Kind regards,
Chris
Customer Support
Monstershop
Delivery was rubbish
My purchase was meant to be a next day delivery. I placed my order on the 23rd of December to be delivered on the 24th of December. The order didn't arrive until the 30th of December.
To worsen the situation, there was no tracking information and when the courier brought it, it was delivered outside of the building not even at the front door as signed by the courier.
29 december 2025
Antwoord van Monstershop
Hello Dolapo,
Thank you for taking the time to share your feedback — we completely understand how frustrating it must have been to miss your expected delivery date and then not have clear tracking, especially over the Christmas period.
We’re really sorry you had that experience. We’ve already reached out directly with all the details you need to arrange your return for a repair, and we’re here to support you through that process.
If you need any further help with the return arrangement or have any questions, please just let us know — we’re happy to assist.
Thanks again for your patience.
Kind regards,
Chris
Customer Support
Monstershop
Excellent service
Excellent service, well packaged and quick delivery
3 januari 2026
Review zonder uitnodiging
Antwoord van Monstershop
Good Morning Alistair,
Happy New Year!
We're chuffed to hear you're happy with the Electric Griddle you purchased from us. Wishing you many happy cooking memories!
Kind regards,
Chris
Customer Support
Monstershop
Bought a fish tank supposedly next day…
Bought a fish tank supposedly next day delivery I bought it on the 19/12/25 it’s still not here, 26/12/25. £600 order not happy. Will definitely be taking further. I will surely re-write this if my product arrives before 31/12/2025, if not I’ll be applying for a refund as I won’t be home to accept the delivery
19 december 2025
Review zonder uitnodiging
Antwoord van Monstershop
Good Morning,
Thank you for taking the time to leave a review. We are very sorry you are not happy with us!
Please could you send an email with the details of your order to support@monstergroupuk.co.uk using the subject line TP-291225-1?
We would like to get this resolved for you as quickly as possible.
We are very sorry for this inconvenience.
We look forward to hearing from you!
Kind regards,
Monster Customer Support
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